Sustainable and balanced development of the communications industry is inextricably linked with increasing numbers of subscribers and services provided. The current level of development of the cellular services market, qualitative changes in the means and methods of providing services, and the increased volume and diversity of information circulating in cellular networks have evoked the need for service quality assessment system improvement. To maintain competitiveness, the main efforts of operators are aimed at improving quality and increasing the service life of subscribers in the network by ensuring the required level of customer satisfaction in high quality services through a system of organizational-technical and socio-economic measures to bring the achieved level of quality of service (QoS) provision in accordance with the existing, emerging, or projected needs of subscribers. These circumstances determine the relevance of the studied tasks related to the assessment and management of the quality of cellular services and the development of approaches to their solution.
To achieve improved QoS provision, a functional relationship between network parameters has been established, i.e., the impact of key performance indicators on a key quality indicator through the use of cubic Hermitian splines (CHS) has been determined. The use of splines, as a signal model, can significantly improve the quality of signal processing due to the continuity of values and partial derivatives in the joints of spline gluing. CHS are characterized by calculation simplicity, as they provide high speed computing, which, in turn, is important for real time work when processing large data sets. Experimentally, it was shown that the use of splines allows for the ability to calculate statistical estimates of the required parameters of spline approximations, but also their confidence intervals, which increases the accuracy and probability of further calculations and is a distinct advantage of this approach
The methods of service quality management through machine learning have been improved, which are effective tools for modeling integrated indicators of communication services quality control, monitoring their condition in terms of final copies of services, determining the causes of degradation, and reporting. It monitors the service performance provided by the cellular operator. In addition, the method checks the readiness and availability of services, detects network nodes through which quality degradation occurs, collects various quality metrics, and compares them with pre-installed quality indicators.