Ten refugees living in one camp (Al-Zaatari camp, Jordan) and 10 living within host-community settings were included in the analysis. The participants’ ages ranged from 20 to 56 years and 70% were females (Table 1). Themes and subthemes were organized based on the main aims of the study. For each major theme and emerging themes are included in (Table 2 & Table3.).
Table 1
Participants’ Demographics
Participant
|
Age (years)
|
Gender
|
Education
|
Occupation
|
Marital status
|
Place of residence
|
Co-habitants
|
Arrival date to Jordan
|
Financial source
|
Refugee01F
|
56
|
Female
|
School
|
Housewife
|
Married
|
Irbid-outside camp
|
Daughters and husband
|
2012, 3 years later left the camp to Irbid rented house
|
A 50 Jordanian Dinars (JDs) monthly food coupon from UNHCR, approximate salary by her husband around 200 JDS
|
Refugee 01M
|
31
|
Male
|
High school
|
Ex-mechanic
|
Single
|
Irbid-outside camp
|
Five single brothers
|
2012 inside camp, then moved to Irbid rented house
|
My five brothers working to cove life needs approximate income between 500-700 JDS
|
Refugee 02F
|
51
|
Female
|
University/bachelor degree in law
|
Housewife
|
Married
|
Irbid-outside camp
|
Husband, son and daughter
|
2015 came to Amman then moved to Irbid rented house
|
Husband working with good salary approximate salary around 200 JDS and 300 JDS
|
Refugee 02M
|
25
|
Male
|
Studying the English language at a private university
|
Waiter
|
Single
|
Irbid-outside camp
|
Parents, one sister and one brother
|
2012 stayed at camp for one year then moved to Irbid rented house
|
Father is working as a private English teacher, and mother sells homemade pastries
Approximate
Income around 250 JDS and 350 JDS
|
Refugee 03F
|
25
|
Female
|
University/bachelor degree in Finance
|
Secretory
|
Single
|
Irbid-outside camp
|
Live with parents and two brothers
|
2012, then moved from camp to rented house in Irbid at 2015
|
Father is the driver, and I am secretory
Approximate income around 250 and 350 JDS
|
Refugee 03M
|
45
|
Male
|
School
|
Casher
|
Married
|
Irbid-outside camp
|
Live with wife and three children
|
In 2013 direct to Irbid rented house
|
50 jds monthly food coupon from UNHCR
Approximate salary between 150 and 200 JDS
|
Refugee 04F
|
45
|
Female
|
High school
|
Housewife
|
Married
|
Irbid-outside camp
|
Live with husband and daughter
|
2012, then moved from camp to rented house in Irbid 6 months later
|
Husband is working as a porter and receiving a monthly 50jds food coupon from UNHCR
Approximate income 150 JDS
|
Refugee 04M
|
49
|
Male
|
High school
|
Painter
|
Married
|
Irbid-outside camp
|
Live with wife, son and two daughters
|
2013, then moved from camp to rented house in Irbid a few months later
|
Only work is the financial source
Approximate income 150 to 250 JDS
|
Refugee 05F
|
20
|
Female
|
Studying nutrition at university
|
Student
|
Single
|
Irbid-outside camp
|
With mother and brother
|
Came from Turkey in 2016 and bought a house in Irbid
|
Our financial status is perfect
Approximate income more than 500 JDS per month
|
Refugee 05M
|
39
|
Male
|
High school
|
Porter
|
Married
|
Irbid-outside camp
|
With wife and daughter
|
Lived in al Zaatari camp from 2012 to 2015 then moved to a rented house in Irbid
|
Approximate income between 150 to 200 JDS
|
Refugee 06F
|
38
|
Female
|
Bachelor degree in management
|
Receptionist
|
Married
|
Almafraq-inside camp
|
Husband 3 sons and three daughters
|
Almafraq-inside camp since 2012
|
I received a monthly 50 JDS food coupon and 20JD for each one of my family members by UNCHR in addition to my job
Approximate income 260 JDS
|
Refugee 06M
|
37
|
Male
|
Diploma of management
|
Security guard
|
Married
|
Almafraq-inside camp
|
With wife
|
Almafraq-inside camp since 2014
|
I am working, and we are receiving a monthly 50 JDS food coupon and 20JD for each one of family members by UNCHR
Approximate income 140 JDS
|
Refugee 07F
|
42
|
Female
|
High school
|
Housewife
|
Married
|
Almafraq-inside camp
|
With husband and three sons and two daughters
|
Almafraq-inside camp since 2013
|
Are receiving a monthly 50 JDS food coupon and 20JD for each one of a family member by UNCHR
Approximate income 140 JDS
|
Refugee 07M
|
43
|
Male
|
Diploma of nursing
|
Coordinator of the clinic inside the camp
|
Married
|
Almafraq-inside camp
|
With a wife and four daughters
|
Almafraq-inside camp since 2012
|
Receiving a monthly 50 JDS food coupon and 20JD for each one of a family member by UNCHR
Approximate income 220 JDS
|
Refugee 08F
|
29
|
Female
|
High school
|
Distribution of health brochures
|
Married
|
Almafraq-inside camp
|
With husband and one son and two daughters
|
Almafraq-inside camp since 2014
|
Are receiving a monthly 50 JDS food coupon and 20JD for each one of a family member by UNCHR approximate income 200 JDS
|
Refugee 08M
|
45
|
Male
|
High school
|
Barber
|
Married
|
Almafraq-inside camp
|
With a wife and nine daughters
|
Almafraq-inside camp since 2012
|
Receiving a monthly 50 JDS food coupon and 20JD for each one of a family member by UNCHR
Approximate income 320 JDS
|
Refugee 09F
|
35
|
Female
|
High school
|
Housewife
|
Married
|
Almafraq-inside camp
|
With husband and two sons and two daughters
|
Almafraq-inside camp since 2013
|
Are receiving a monthly 50 JDS food coupon and 20JD for each one of a family member by UNCHR
Approximate income 220 JDS
|
Refugee 09M
|
25
|
Male
|
Bachelor degree in marketing
|
Security guard
|
Married
|
Almafraq-inside camp
|
With a wife and one daughter
|
Almafraq-inside camp since 2013
|
Receiving a monthly 50 JDS food coupon and 20JD for each one of a family member by UNCHR approximate income 160 JDS
|
Refugee 010F
|
24
|
Female
|
School
|
Housewife
|
Married
|
Almafraq-inside camp
|
With husband and two sons
|
Almafraq-inside camp since 2013
|
Receiving a monthly 50 JDS food coupon and 20JD for each one of a family member by UNCHR
Approximate income 180 JDS
|
Refugee 010M
|
45
|
Male
|
High school
|
Porter
|
Married
|
Almafraq-inside camp
|
With a wife and three sons, and one daughter
|
Almafraq-inside camp since 2012
|
Receiving a monthly 50 JDS food coupon and 20JD for each one of a family member by UNCHR approximate income 220 JDS
|
Table 2
Number
|
Major Themes
|
Sub-themes
|
Theme one
|
Physical effect
|
Symptoms, hospitalization and ability to cope with physical symptoms
|
Theme Two
|
Mental and psychological impact
|
Anxiety, anger, Stigma and fear
|
Theme Three
|
Social impact
|
Isolation and exclusion as well as social bonding and extra support.
|
Theme Four
|
Spiritual impact
|
Increase in spiritual practices and closer relation to God, fate and destiny, belief in God's will, and coping mechanism
|
Theme five
|
lifestyle and behavior
|
Healthier lifestyle, increased infection control precautions, and strengthening immune system.
|
Theme One
The physical impact of a positive COVID-19 diagnosis on the refugees, within camp and host community settings, was not different except that those in the camp had better medical support and access for testing and for medications. Most of the participants in the camp had a mild to moderate COVID-19 disease. None of them required hospitalization. However, those in host communities expressed the fact that they did not seek medical assistance due to financial reasons although they had symptoms. For example, one participant did not perform the COVID-19 test despite having symptoms.
She said: "I had symptoms like my other family members but preferred not to get tested to save money. I did not need to go to hospital or receive a medical treatment."
Those in the camp had access to medical services, including medications, which reduced their anxiety and their dealing with the experienced symptoms. Most of the participants in both settings indicated experiencing flu-like symptoms, body aches and pain, headache, and loss of taste and smell. Few indicated that the taste of smell did not last for long while some stated that their concerns that they did not regain their original sense of smell and had an unpleasant smell most of the time.
Theme Two
The mental and psychological impact of the COVID-19 positive status was similar between both groups in terms of the stigma and fear of being identified as a positive case while most expressed their anger, anxiety and fear of complications especially those who had COVID-19 during the earlier period of the pandemic. Anger was more common among those who were afraid to lose their job and access to work being casual workers who depend on their daily income. Moreover, some expressed their fear and anxiety originating from their fear of losing their spouse or children because of COVID-19.
A participant from the camp said, "I am annoyed because I lost my job from the date, I got infected. My elder brother is giving me pocket money. I hope to find a new job soon". Another participant from the community said "I was upset and sad because I lost my salary during the isolation period and my wife borrowed money from her cousin to cover some daily needs".
Similarly, two participants expressed their frustration:
"At the beginning, I was annoyed because I lost my salary since I need money to help my family in daily life needs and university fees and to save some to get married, but thanks God I returned back to my job"
"I was so sad that getting the virus forced me to borrow money from neighbors to buy food"
For others, worrying about losing their loved ones was more frustrating. For example, one of them said:
"I was worried about my father and unfortunately we lost him."
Another said:
"I was worried only about my parents. They lost their smell and taste sensations. When I get my salary this month inshallah, I will refer them to the medical advice"
Stigma was experienced by some in the camp and was a deterrent for seeking help for some in the community.
A participant from the camp said:
"Here at camp, people are closed minded and consider who got the virus being unclean person with poor hygiene".
Another in the community indicated that:
"I did not want people to know that my daughter and I had COVID. I preferred to keep away from the neighbors so they do not know about our positive infection".
Theme Three
The social impact among those in the refugee camp varied. Some specified that they did not get much support from spouse especially in the household chores. One lady said that she was even mistreated by her husband:
"My husband was not supportive, and he got mad with me. He had to take care of the home and kids …. He did not really look after them properly…. Actually, I didn't receive good family support like any other infected persons and that made me sad ….and I was crying all the time".
Many of those in the camps and in the host-community said that they resorted to phone calls to their family members and friend in Jordan or Syria to get their support and to spend their isolation time. Some used spiritual practices, reading, studying, internet and television to cope with the situation. Some expressed their over protection to children, husband by isolating themselves and by providing them with herbal and home-made remedies to avoid complications. Some indicated that the COVID-19 period helped them to reconnect with family members and strengthened their bonds.
A lady from the camp said:
"I had more time during isolation to talk to my sisters in Syria over phone, this is an advantage of being isolated"
"In the first 2 days of my isolation, I spent time on Facebook and WhatsApp. Then when my parents and brothers got the infection, I was cooking and cleaning the house"
"The Father of my daughter's friend was calling us all the time and provided all support and advised us to use vitamins C and D".
Another said "I was busy doing my homework and studying"
Theme Four
Most participants considered COVID-19 to have a positive impact on their spirituality. Many expressed their views that the experience made them closer to God and that they spent most of their isolation time praying, reading Quran and self-reflecting on their lives. However, so many of the participants stated that their spiritual practices and relation with God was always strong and that the COVID-19 did not impact on their beliefs and faith. Here are some related quotes:
"We are Muslims and do our prayers all the time, but when I got the result, I prayed to God for protecting my family and me more".
"I had more time to listen to Quran and thanks to God, I am Muslim and do my prayers on time, and I have a good relationship with God".
"I spent my isolation reading Quran"/
"We are Muslims, and we are close to God".
"We are Muslims, and we are close to God, but after getting the virus, I felt that I had to do prayers on time and to get closer to God..".
Theme Five
More than half of participants inside and outside the camp believed that COVID-19 was an actual situation and not a man-made conspiracy, while others thought the virus was man-made. Most participants acknowledged the importance of preventive measures, a healthy immune system, and homemade remedies.
"
"We are reminding each other about following the safety precautions strictly; we are afraid of each other of getting the virus again. May God protect us and all Muslims around the world."
"My husband and I were calling each other all the time checking our health status,and thank God my family didn't get the virus."
"This virus was made at the laboratory to get rid of elderly people in the world, and don't ask me why because this is my inner feeling."
"It's real and transmitted all over the world".
"We usually follow a healthy lifestyle even before the COVID-19; nothing changed."
Emerging Themes (Table.3)
Table 3
Emerging Themes Reported from Qualitative Assessment of the Impact of COVID-19 on Syrian Refugees
Setting
|
Camp
|
Host Community
|
Poor household support
|
Economical and financial impact
|
Social Exclusion
|
Fear of loss of financial support
|
Stigma
|
Limited access to medical care
|
Loss of Job
|
Closer and tightened social relationship within the same household
|
Poor social support
|
|
Emerging themes were classified based on being in camp or host community settings (Table 2). Those who were living in the community had a financial and economic impact on COVID-19. So many of them specified that the financial implications affected their access to testing, medical help, and coping ability. They experienced anger and fear for losing their job and the possibility to lose their income. Mothers or females in this group had a strong feeling of responsibility to look after the souse being the breadwinner and the children.
Those in the camp experienced more social exclusion, social issues with husbands and neighbors affecting their mental health and social relationships. Those in the refugee camp had no problems in terms of access to medical care and medicine. They had no fear to be out of their jobs; only one or two mentioned this issue and some mentioned being affected financially.
"I received free treatment and received free coupons with 20 Jordanian Dinars for each one of us from UNCHR in the camp."
"Here at camp, the environment is not healthy and closed-minded also, and they are not educated; they considered who got the virus that he is a dirty person or with scabies."
"I am not upset due to not getting paid; as I told you, we are receiving help from UNCHR and live for free at camp, and our water and electricity are free."
" I didn't get my salary for the 14 isolation days, but that doesn't matter since I received free treatment and receiving free coupons with 20JDs for each one of us from UNCHR."
"My husband was mad because he lost his salary for 14 days the duration of isolation and was not able to buy cigarettes, but now everything is good, we didn't have any effects on our daily life needs because it is free in the camp."
Those outside the camp discussed the impact of the virus on their financial situation too. one participant said:
"I preferred to isolate myself at home using home remedies to save costs for buying bread or chicken for her daughters".
Another referred to her job loss, saying:
"I lost my job from the date I got infected by the virus; my big brother is giving me pocket money; I want to search for a new job."
Health Care Providers interview findings
Health care providers reported that they are following updated protocol for COVID-19 treatment according to World Health Organization (WHO) and Jordanian Ministry of Health (MOH) protocols and according to pandemic status in Jordan. They all claimed that refugees in Al Zaatari camp are receiving the best and free treatment for COVID-19 and even other diseases. They reported that at the beginning of the pandemic, the infected cases with COVID-19 were isolated in the Dead Sea area like any other case before an isolation area was prepared at the camps sites. They also reported that PCR tests are free and available all times for suspected cases; symptomatic or asymptomatic. Once a case is confirmed, it is classified according to severity (mild, moderate or severe). Mild and moderate cases are treated in the camp and severe cases are referred to hospitals outside the camp. Treatment, which mainly depends on the severity, mainly include administering antipyretics, antibiotics, oxygen masks, and/or nebulizers. Interviewed HCPs also reported that the vaccination campaigns were initiated as that within Jordan using the same vaccines for Jordanians (Sinopharm, Pfizer and newly added AstraZeneca), and that all medical services for COVID-19 cases and vaccinations in the Zaatari camp are provided free of charge. They all agreed upon the easier tracking system in the camp for close contacts of confirmed cases. However, they also agreed that some of refugees hide their symptoms to avoid testing, isolation, and losing their jobs and some hide to avoid embarrassment and stigma. Even some of infected cases chose to be isolated at home because they have children with disabilities, the health care team in the camp visited them and provided them with medical and needed support.