Participant Characteristics
Prenatal Care Provider Participants
Twenty IDIs were conducted with PCPs across both sites (10 IDIs per site). In Kern County we interviewed 1 prenatal care clinic supervisor, 1 public health medical investigator, 2 nurse practitioners, 3 public health nurses and 3 obstetricians/gynecologists (OB/GYN). In Baton Rouge we interviewed 1 maternal-fetal medicine specialist, 1 women's health nurse practitioner and 8 OB/GYNs. Most providers were in a single-specialty practice (70%) and had been working for more than five years (60%). The majority of patients served by providers in our sample were Black or Hispanic (70%) and low income (85%). Full details of IDI participant characteristics are shown in Table 1.
Table 1. Characteristics of In-Depth Interview Participants (Prenatal Care Providers) in Kern County, California and East Baton Rouge, Louisiana
|
|
Kern County (n=10)
|
East Baton Rouge (n=10)
|
Total
(n=20)
|
Type of practice
|
|
|
|
Single-specialty group practice
|
60% (6)
|
80% (8)
|
70% (14)
|
Community or public health clinic
|
40% (4)
|
20% (2)
|
30% (6)
|
Years in practice
|
|
|
|
1 to 5 years
|
30% (3)
|
50% (5)
|
40% (8)
|
More than 5 years
|
70% (7)
|
50% (5)
|
60% (12)
|
Race/ethnicity of most patients served
|
|
|
|
White or Caucasian
|
40% (4)
|
20% (2)
|
30% (6)
|
Black or African American
|
20% (2)
|
70% (7)
|
45% (9)
|
Hispanic/Latinx
|
40% (4)
|
10% (1)
|
25% (5)
|
SES of most patients served
|
|
|
|
Low socio-economic level
|
90% (9)
|
80% (8)
|
85% (17)
|
Middle-high socio-economic level
|
10% (1)
|
10% (1)
|
10% (2)
|
Higher socio-economic level
|
0% (0)
|
10% (1)
|
5% (1)
|
Percent of patients uninsured or publicly insured
|
|
|
|
<50%
|
0% (0)
|
40% (4)
|
20% (4)
|
50% - 99%
|
60% (6)
|
10% (1)
|
35% (7)
|
100%
|
40% (4)
|
50% (5)
|
45% (9)
|
Pregnant and Postpartum Women Participants
In total, we conducted eight FGDs, five in Kern County and three in East Baton Rouge Parish. Forty-two women in Kern County participated in focus groups, comprised of 5, 8, 9, 10, and 10 women. Forty-two women in East Baton Rouge Parish participated in focus groups comprised of 12, 15, and 15 women. At the time of interview, 54% of participants were pregnant and 46% had delivered in the past 18 months. The majority of women were Black, Hispanic or Indigenous (81%) and 90% reported an annual income of $20,000 or less. Full FGD participant characteristics are shown in Table 2.
Table 2. Characteristics of Focus Group Discussion Participants (Pregnant and Postpartum Women) in Kern County, California and East Baton Rouge, Louisiana
|
|
Kern County
(n=42)
|
East Baton Rouge (n=42)
|
Total
(n=84)
|
Age
|
|
|
|
18–29
|
50% (21)
|
98% (41)
|
74% (62)
|
30–39
|
43% (18)
|
2% (1)
|
23% (19)
|
40–49
|
7% (3)
|
0% (0)
|
4% (3)
|
Childbearing Status
|
|
|
|
Currently Pregnant
|
12% (5)
|
96% (40)
|
54% (45)
|
Delivered past 18 months
|
88% (37)
|
4% (2)
|
46% (39)
|
Racial Background
|
|
|
|
White (non-Hispanic/Latinx)
|
36% (15)
|
0% (0)
|
18% (15)
|
Black or African American
|
12% (5)
|
96% (40)
|
54% (45)
|
Hispanic/Latinx
|
40% (17)
|
4% (2)
|
23% (19)
|
American Indian or Alaska Native
|
7% (3)
|
0% (0)
|
4% (3)
|
More than one race
|
5% (2)
|
0% (0)
|
2% (2)
|
Annual Income
|
|
|
|
< $15,000
|
93% (39)
|
62% (26)
|
77% (65)
|
$15,000 - $20,000
|
2% (1)
|
24% (10)
|
13% (11)
|
$20,000 - $25,000
|
0% (0)
|
8% (3)
|
4% (3)
|
$25,000 - $35,000
|
0% (0)
|
2% (1)
|
1% (1)
|
$35,000 - $50,000
|
0% (0)
|
4% (2)
|
2% (2)
|
≥ $50,000
|
2% (1)
|
0% (0)
|
1% (1)
|
Not reported
|
2% (1)
|
0% (0)
|
1% (1)
|
Defining Health Disparities
From a national perspective, providers from both locations knew certain areas of the U.S., including their own regions of operation were disproportionately and negatively impacted by STIs, including primary and secondary infection and congenital transmission of syphilis.
It's a known fact that here in Kern County there is a much higher rate of sexually transmitted diseases - especially in teenagers. And even though in other parts of the country syphilis has are already been completely eradicated, in Kern County it's still an epidemic. It is like it (syphilis) is endemic because it cannot be completely cleared up. – PCP in Kern County
Closer to home, providers and perinatal women in both sites conceptualized health disparities in terms of differences related to geographic layout in their own jurisdiction. Participants associated distribution and allocation of health resources (e.g., the local public health system, availability of and proximity to health care services, reliable transportation to care) with membership in a high- or low-risk groups.
The health department is supposed to have the manpower to go out for home visits, but [sighs] I think there have been a lot of cutbacks on resources. It’s a shame because I think it shouldn't be conceived as an expense to get people treated. – Perinatal participant in Kern County
Providers and perinatal women in both settings felt disparities in risk for syphilis infection and CS were both caused and exacerbated by societal inequities, primarily SES/poverty.
For the majority, but not all, patients with syphilis, poverty is usually the leading thing. Poverty leading to lack of education and a lack of ability to make adult choices and that you get into positions where you're doing things that are more dangerous for sexually transmitted diseases. – PCP in Baton Rouge
Defining Vulnerable Populations
The way participants characterized vulnerable populations confirmed that the CDC definition we used for recruitment was accurate, but incomplete. Specifically, participants agreed pregnant women were at high-risk for syphilis infection if they lived in a high-morbidity region and/or practiced risky sexual behaviors, used alcohol and/or other drugs, had been incarcerated or interacted with the criminal justice system and/or had a history of infection with syphilis or other sexually transmitted disease (STD):
Women who are positive for other STDs - like gonorrhea, chlamydia (are at increased risk for syphilis). If they’re getting these other STDs they're also at risk for syphilis. – PCP in Baton Rouge
Persons were labeled as ‘high-risk’ if they had unprotected sex (i.e., without a condom), multiple sexual partners, sex partners who had multiple other sex partners, and/or if they had a sex partner currently or previously living with syphilis or another STI/STD.
“High-risk” women are … definitely women with more sexual partners or who have unprotected intercourse or other high-risk behaviors that may result in either of these things (more sex partners and unprotected sex) being increased. – PCP in Baton Rouge
Alcohol and other substance use were repeatedly mentioned as precursors to and consequences of sexual and reproductive health problems, including STIs. In Louisiana, providers felt marijuana was the most commonly used drug among their pregnant patients.
Marijuana is on the rise now because it's been legalized in so many states. People think it's safe and it's being used pretty commonly as an antiemetic in the first trimester. So we acknowledge that about them [the patients] and they smoke some marijuana. It helps them with their nausea. – PCP in Baton Rouge
In Kern County, methamphetamine was mentioned as the most significant problem among substance using pregnant women. Providers expressed concern about its negative impact on the health of the user and her pregnancy and how the drug fostered hyper-sexuality and aggression in relationships.
The hyper-sexuality of meth use has increased STDs in Kern County because there is a correlation between high methamphetamine abuse and STDs. I mean not to say that other drugs don't contribute, but when you have a drug that the side effect is a stimulant, you know, you're not--if you're high you're not going to think of protecting yourself… if you're in a domestic violence relationship where both people are abusing (methamphetamines). Are they using protected sex? Are they cheating on each other? Are they telling each other that they're not, and then who has what? – PCP in Kern County
Expanding on the CDC definition of vulnerable populations, four other subgroups were highlighted as warranting focused syphilis prevention efforts. These were racial/ethnic minority populations, people with transient vulnerability due to currently (but potentially time varying) limited economic or social resources (e.g., immigrants and people experiencing homelessness), people with a history of other (i.e., non-STD/STI) health conditions, and youth.
Both providers and perinatal participants explicitly referenced racial and ethnic minority status when defining vulnerable populations. Some FGD participants felt this was the single biggest challenge to easily accessing high quality prenatal care.
Being Hispanic (is the biggest problem pregnant women face when trying to access prenatal care). I feel like the people around who are Hispanic - and you know, those who came in illegally - they may all eventually get health care. It's just that you have to put in more work/more paperwork. – Perinatal participant in Baton Rouge
Also included in providers’ definitions of vulnerable groups (and related to SES, but not necessarily associated with historical experiences of disparity) were immigrants, refugees, and people experiencing homelessness. One OB/GYN from Kern County felt fear of deportation prevented many undocumented pregnant women from receiving adequate prenatal.
There are undocumented people who work on the farms. The migrating farm workers. [It would reduce their risk for] somebody to go out there and offer cheap care…. just have a screening. If someone comes up positive, we're not going to report you, it's going to be confidential, and you get free treatment. That's my thought about what could be done for these poor people who are afraid to come to the clinic. – PCP in Kern County
Unstable housing, whether temporary or more long term, created a substantial gap in pregnant women’s use of and retention in prenatal care.
I was homeless. When I found out I was pregnant, I didn’t go in right away to see an OB/GYN. It actually happened, like, when I was 5 months. And then after that, I started going to see the OB/GYN. But I didn’t do very well with going to appointments. They made appointments; I just didn’t follow through all the time. I got my ultrasound and all that stuff. But I was homeless, so it was like, I missed my appointments half the time. Even though I was right by it (the health center), I didn’t make it to all my appointments. Being homeless made it more difficult. – Perinatal participant in Kern County
Vulnerable populations were also described according to a range of non-STI health needs contributing to disparities, such as having an existing health condition like diabetes, high blood pressure, or obesity.
We see patients with a myriad of problems which can include a sexually transmitted disease while, at the same time, they have diabetes and hypertension. It's hard to prioritize when any one of those three could cause major health problems, either long term or acutely, both for the mother or for the child. – PCP in Baton Rouge
Lastly, youth were flagged as a key population often missed by providers when it came to screening for syphilis - presumably inadvertently, due to assumptions that the young person would not be pregnant.
The population we're missing often is young adults. They come in with signs of STIs but sometimes the physicians are only ordering PCR tests for gonorrhea and chlamydia and missing the syphilis testing…. Last week we had a young mom who was positive. She was less than 21 weeks pregnant and had missed the syphilis testing. There is opportunity for education with our outpatient providers who are seeing mothers of all ages potentially coming in. – PCP in Kern County
Perinatal Patient Preferences for Health and Prenatal Care
Provision of care that respects and responds to patient preferences is at the core of a patient-centered approach.[12] The influences most commonly mentioned by women as impacting their feelings about and choices related to prenatal care were: (1) Feeling respected by the provider and empowered to understand and make choices about their health; (2) Feeling informed about their health and medical options; and (3) Receiving care that reflected their values of ethnicity, culture and family context.
Feeling Respected and Empowered by the Provider
Feeling respected by a provider was identified as a core element of quality prenatal care and something that facilitated use of and adherence to all health services. Women felt respected by providers who listened to them, did not pass judgment, made them feel cared for and who offered a safe space to ask questions and discuss concerns without being rushed or patronized.
My nurses are real nice. They call my doctors there the same way, like, we’re sitting here having a normal conversation. It’s not all the medical terminology and all that. She actually gets to know who you talk to. The nurses come in like, after the first time, they remember your face and they greet you, like, “Oh hey, Monica, how you doin’?” Like, it’s really—I have no problem talking to them about ‘this is happening and that is happening,’ You know, it’s like, I don’t feel like I’m being low-key judged or like, looked at funny, you know? – Perinatal participant in Baton Rouge
Self-respect was also mentioned as an important factor in seeking and receiving high quality care and making medical decisions, such as those surrounding STI testing and treatment, especially during pregnancy. This is illustrated in the passage below, by a woman from Louisiana who explained how feelings of self-worth and confidence were essential for both taking care of yourself and for others.
You might be afraid of the way someone will look at you or the way someone will feel about you and say “I don’t feel like (going to the clinic for care)…” But no woman should ever be afraid of getting help or seeking help or medical attention for something that you have… for something that you’re dealing with - physically, in your body. Especially ‘cause, you know it’s not just you now. It’s also someone that’s on the inside of you that you are worried about. – Perinatal participant in Baton Rouge
Feeling Informed About Health and Medical Options
In both California and Louisiana, women demonstrated limited knowledge about STIs. For instance, most remembered basic facts about sexual and reproductive health (i.e., that using a condom could prevent pregnancy and transmission of an STI) but few could distinguish between syphilis and other STIs. However, women in both sites were overwhelmingly aware of syphilis, that it was an STI, and that it was linked with adverse health outcomes. Fewer women knew the specifics of those adverse health outcomes, that the infection could be transmitted from a pregnant woman to her baby or what impact it could have (on the baby). There was also general confusion about when syphilis and other STI testing should be done during pregnancy.
I have had education on syphilis and stuff in the past, but not what it can do to the baby. I know if you’re not pregnant, it can make you sterile or you won’t be pregnant because of the medications they give you. As far as pregnancy, no doctors have discussed pretty much any STD with me, or tests, and when you’ll take the next one, and so on. – Perinatal participant in Baton Rouge
Irrespective of knowledge levels about STIs and syphilis, perinatal participants explicitly wanted to be informed of and involved in decision-making surrounding the health of themselves and their babies. Women in both settings preferred being informed through face-to-face interaction with their providers, relative to phone conversations or learning from written materials. Participants felt in-person provision of information increased the likelihood that a patient would be exposed to health content, relative to a phone call (where you cannot pick up on body language) or handing out brochures to read. An FGD participant in Kern County preferred face-to-face communication with her provider (versus learning from written materials) because “It seems more personal. If you are interested in the problem, you will read it, if you are not interested, you will throw it away.” However, most women reported having limited time with their providers - due to infrequent visits and/or short in-person clinic sessions. Thus, pregnant patients were commonly left to rely on brochures, pamphlets and other written materials. While convenient, these materials were commonly found to be confusing and overly technical and most women preferred having providers explain their contents or offered time to discuss and answer questions.
I received all that information and they kept giving me additional information. But, I’m more hands-on, so you have to talk to me after I read something, So when you do the first blood (draw), you can’t just stick me up a needle. They had to tell me what each one was, but they didn’t give me a pamphlet on it, I needed them to talk about it. My doctor did explain…the reason for these tests, and when you’ll take the next one, and so on. – Perinatal participant in Baton Rouge
Differences in literacy and English fluency created additional, related gaps in health knowledge, particularly among individuals whose providers relied on written materials (and/or only provided materials in English) to educate their patients. This was noted to have substantial impact on the large number of Spanish-speaking people in Kern County who had limited (or no) English skills. The topic came up in a discussion about challenges perinatal women faced when trying to find prenatal (as well as pediatric) health care providers and understand the information they provided.
FGD participant 7: The majority of pediatricians I looked for did not speak my language. Then it was difficult to understand the doctor or my baby's pediatrician.
FGD participant 3: The problem I see - and a lot of people too have told me this, it’s not just me - is the language. Sometimes they’ll give you information but it’s in English, so - how are you going to understand it? You ask them “is there a translation?” They said, “no, we only have the information in English.” Yes, it is a problem.
Gaps in literacy also created health care access disparities for people with low levels of education, including - as noted by a perinatal participant in California - “a lot of homeless people who try to go in for medical coverage but can't read or write.”
Most women also sought information from the Internet. Almost all perinatal participants looked for facts on Google and/or other search engines. Many downloaded pregnancy apps on their phones, to learn about prenatal nutrition, fetal development, breastfeeding tips, and pregnancy and newborn milestones.
The Baby Center app, that’s a really good app, and the Pregnancy Plus app. I would really recommend it. It goes with you, week by week. It shows you the baby’s developments, shows you things you might be going through, things that will help. You know, a lot of questions that we might have to answer. Because on Baby Sitter, it has a search engine like you would search Google, but it’s all baby information that you could really get help with so I highly recommend that app. – Perinatal participant in Baton Rouge
Online “research” was described as convenient (i.e., it can be done at any time from any location) and to feel safe (i.e., it did not involve potentially uncomfortable interaction with a provider). Further, some perinatal participants said it was their preferred mode of education and information because they did not fully trust what they were being told and advised to do by their prenatal clinician(s).
I like going to my doctor sometimes. I mean, I will only go to see what their input is on a situation, but I have found that - a lot of the time - they just kind of guess or they just, you know, say the first thing that comes to mind. I've had a couple of bad experiences where I had to go out and do my own research and come to my conclusions. And there's several instances where I did reach out to the health providers and I was misled. – Perinatal participant in Kern County
The WIC Program was discussed in all focus groups (in both states) as not only a key supplier of food to low-income women and their families, but also a common source of accessible and judgment-free education on nutrition, pregnancy and childbirth, and breastfeeding and as link to social services referrals.
You receive a lot of help from WIC because they refer you to class or something like that…to help you out and better your life of being a parent. WIC helps a lot with being a parent and healthy things, the way you eat, what your baby eats. – Perinatal participant in Baton Rouge
Receiving Care That Reflects Values of Ethnicity, Culture and Family Context
Participants highlighted the importance of providers recognizing that some patients have cultural health belief systems that differ from their own. They were not advocating for PCPs to provide differential treatment, but to understand how cultural issues influence patient understanding of what causes illness, how illnesses are cured, and who (e.g., family, medical provider) should be involved in the process of diagnosis and treatment. Cultural health belief systems influence choices surrounding use of care and compliance with medical recommendations. Several Hispanic perinatal participants, for example, explained how they were reluctant to share information about their sexual and reproductive health with their PCP because they were brought up to learn it was inappropriate to discuss intimate matters with people outside their marital/intimate relationship or their family.
In my culture and my home I was educated to not talk about things like sexuality and menstruation or other things…how do you say it…other things about a woman’s reproductive health. Because of this, it has been difficult for me to talk with my doctors about these kinds of things. I struggle to open up, especially with a male doctor. Sometimes you have a male doctor and other times a female doctor. Like the other day there were more female than male doctors in the clinic. So I talked to a female doctor and it was much easier for me to open up because I felt I could tell her exactly what was going on, but I can’t tell everything to a man. My mother told me it was not good to tell certain things to men. – Perinatal participant in Kern County
Spiritual and religious influences, and beliefs in traditional folk illness, played a role in some women’s comprehension of health and illness. FGD participants in Kern County, for instance, narrated how sickness was often associated with folklore and/or spiritual elements in Hispanic cultures. One woman explained how this system extends beyond STIs to influence a range of health beliefs, from common colds to chronic health problems. Using cancer as an example, she said her family members were convinced cancer is contagious, stating, “Because of our culture, they think in a superstitious way and believe the disease could be passed from one person to another.”
Beliefs about causes of illness influenced a patient’s choice of provider and treatment and women wished this was respected by more clinicians. Participants shared how seeing a provider who lacked cultural awareness influenced some pregnant women to avoid using services (due to fear of being misunderstood or disrespected) and/or ignore medical advice (due to not understanding or trusting the provider).
I've had, like, way too many bad experiences like this with doctors. I would rather not see a doctor at all. – Perinatal participant in Kern County
Prenatal providers also recognized false/misleading information as a barrier to CS prevention among vulnerable pregnant women, particularly women with unequal access to health care information. An OB/GYN from East Baton Rouge explained how a large number of her patients got most of their pregnancy health information from unreliable sources, like medical folk wisdom and social media.
I’ve never spoken to a patient that has gone to an actual educational website, that I would refer them to, and sought out information about x,y,z. There are a lot of old wives’ tales, I think. Like getting Trichomonas from a toilet seat. We hear that all the time. Maybe not in so many words, but - yes - all the time. And I don't think someone read that. It’s more like ‘my friend told me this or my aunt told me this.’ – PCP in Baton Rouge
Building on the above quote, family had a significant influence on some participants and it was important that their perspectives not be negated by providers’ recommendations. For instance, and as illustrated above, older female relatives (e.g., aunts, mothers, grandmothers) often served as a main source of trusted knowledge and guidance on important matters related to intimate and sexual relationships, as highlighted in the FGD dialogue (from Baton Rouge) about respecting mothers’ and grandmothers’ pregnancy advice.
FGD participant 1: I don’t go against Grandma’s words.
FGD participant 2: She’s always right.
FGD participant 1: Grandma’s the one who’s going to say (to you when you are pregnant), “Oh girl, don’t reach over your head. Don’t you do this. Don’t you…”—you know.
FGD participant 3: I agree with them. When you don’t know…your mothers know.
Perceptions of Patient-Provider Clinical Encounters in Prenatal Care
Perinatal participants expressed their feelings on how their health preferences were responded to by their providers and the health care system. Both providers and perinatal participants shared perspectives on exposure to other elements of their health-care relationships, including patient-provider communication, and emotional and professional interpersonal connection[26] during prenatal care.
Patient-Provider Communication
All participants felt respectful communication was critical for successful patient-provider relationships and pregnant women’s acceptance of and adherence to care. This said, providers frequently struggled to discuss difficult or complex topics with high-risk, low-income patients, without running short on time allotted for the visit and/or becoming impatient/agitated. A few FGD participants said their prenatal provider made them feel very uncomfortable by displaying a sense of uneasiness in their presence.
I started off with a male doctor. Kinda older. And…I don’t know, I just felt SO, SO, SO uncomfortable. ….by certain things he would respond to…or how he would act as if HE was nervous being around me. That’s what made me find out about a midwife and now, always when I go to the doctor, my midwife is also there to help me feel comfortable around certain doctors. I prefer women doctors. - Perinatal participant in Baton Rouge
To compensate for these shortcomings, providers in both states often relied on external services, run independently or through the local health department, to provide enhanced prenatal care. For example, providers in Kern County often liaised with the Comprehensive Perinatal Services Program (CPSP) which offers free services (e.g., nutrition education, prenatal vitamins) to pregnant women eligible for Medi-Cal.
The CPSP people are specially trained and have time to do deal with social issues for the patient: How to get the medicine. How to arrange their Medi-Cal. How to do the paperwork. You know, it's all kind of personal…. As a provider, we are more official. These people are just...rather, kind of like, lay people. They use lay people language and are not perceived by the patient as the official. It's a good interface between the health care system and the patient population. And, you know, they call them, they are bilingual. They share the same cultural background and the communication is more patient-friendly. – PCP in Kern County
As reflected in the quote above, providers recognized the importance of plain (i.e., “lay people”) language for enhancing health literacy. Despite this, some participants felt they were given incomplete information by their providers, or they simply struggled to understand what their prenatal care provider shared about their (or their children’s) diagnoses, test results, suggested treatment, etc.
Because all they tell me are the negative consequences. That’s why I can’t see what it is that I am giving to my son. – Perinatal participant in Kern County
Further, a few women said their provider “talked over” them, used confusing terminology or medical jargon and made little or no attempt to empower them to take control of health care choices for themselves or their children. Women preferred providers who helped them increase their own health literacy by communicating with them (using plain language in both written and verbal communication) about how to obtain, process, and understand basic information about their health and available services, enabling them to make informed decisions.
Many times when my child gets sick the doctor will talk to me but I do not understand what he is saying. I do not understand the medical language being used. For me, it would be more useful if he explained the problem and what the consequences are or what benefits are possible with medicine. – Perinatal participant in Kern County
Interpersonal Connection
Emotional interpersonal connections were described by perinatal participants as bonds created with providers who took time to get to know each patient and treat them as an individual. A positive example was offered by a woman from Kern County who had been seeing the same doctor for 8 years. She shared how she had recently brought her friend into the clinic to become a new patient and (while there) ran into her doctor who “knew me by name” and inquired "How are you doing?" This made her feel even more connected to her provider and fully confident she would offer excellent care to her friend.
While women from both sites indicated they wanted clinicians to demonstrate compassion and empathy towards them, most said they frequently had negative experiences with their prenatal care providers, as well as administrative staff in the health system. Perinatal participants in our study knew they were characterized as “high-risk” for CS and overwhelmingly felt overlooked by providers and the system. Instead of being offered services where emotional interpersonal connections were established, women said they frequently received little or no continuity of care in terms of having a regular clinic to visit and/or seeing the same provider each time.
When I was at [name of clinic] I did not know who my doctor was. Every time I went, I saw a different one. Whoever got me would say “let’s see if you will see the same doctor next time,” but I would never see the same doctor the next time. It was always a different one and some doctors would go very fast, even when I had more questions. They would hurry you and I felt pressure so I would say “no, thanks” (I don’t have any questions) because they did not give me enough time. – Perinatal participant in Kern County
Such discontinuities in prenatal care reduced women’s sense of being valued by their provider and contributed to a sense of being unworthy of the provider’s time.
It's a matter of the relationship and the bond you build with your doctor, because with some doctors, you don't really feel comfortable. It's like they're trying to get you in and get you out. Like they don't have the time to sit there and actually engage in conversation because it's about the next customer or the next patient or the money. – Perinatal participant in Baton Rouge
Professional interpersonal connections were referenced as bonds of trust whereby providers believe patients will be truthful and forthcoming with health information, and patients believe providers will do everything to uphold their best interests, irrespective of any vulnerabilities they may have.
Most providers expressed deep commitment to offering care that prioritizes patients' needs, preferences, and values. Female providers were most likely to share how they strived to meet prenatal clients ‘where they are’ and take time to understand each pregnant woman’s medical history, current situation, and any factors influencing their navigation of the healthcare system – without judgment. A provider from Kern County Public Health Services Department referred to her office as “a no judging zone,” stating “You come here because you need something and we're here to fulfill that need. We're not here to judge you.” Despite this, a few participants felt that persistent shame was placed on some vulnerable groups which adversely impacted their use of prenatal care.
I was homeless during my last pregnancy and, if somebody is homeless, people tend to look at them like they're dirty. I mean they are dirty but, still, people treat them like - you know - like they're pretty much beneath us. And so, homeless people tend to not want to try and go get help. – Perinatal participant in Kern County
The value of transforming the medical community to be more supportive of people who are frequently marginalized, such as people with substance use disorders or people experiencing homeless, was recognized as both complicated and necessary.
When you're working with homeless women or drug-using moms, it can be delicate to engage them because there's so much shame around it. You'll see these moms who will wait until they're 40 weeks pregnant to go in for care, with zero prenatal care before that. It is because of the shame. – PNP in Kern County
An OB/GYN resident in Louisiana said her team aimed to serve as a bridge between patients from the community and their institution’s providers. To build professional interpersonal bonds with patients, they appointed a local women’s health advocate to help the clinic establish relationships and create trust with local women. Goals were to open up dialogue between local women and the institution and break down any barriers that might prevent pregnant women from seeking prenatal care.
Our goal was to say “look, come here to [clinic name]. You know this is the place where we live and work. This is why we are here, and you know – we are doing this for you. How can we do it better?” That was literally the theme of it – ‘how can we do this better?’ The woman that came (the women’s health advocate) was incredible! She was awesome and she had so many insights. She was very motivated also to help women in her community. – PCP in Baton Rouge
Overwhelmingly, providers felt they were doing their best to offer attentive, open-minded care to all patients. At the same time, a few of their narratives suggested unrecognized biases against patients within some of the most marginalized groups, namely women using drugs and/or women involved in transactional sex. These potentially implicit biases seemed to influence providers’ trust in their patients’ accounts of their own behavior and ability to recount their own histories. For instance, when asked how he handles patients who might be using drugs, an OB/GYN in East Baton Rouge responded:
If we have a positive drug screen for meth - which so often they deny - we have to get a thorough history. If we can believe their history, we’ll refer them to our social services.
This same provider also lacked confidence in the veracity of his patients’ responses to his inquiries about their potential involvement in sex work.
First of all, it is hard to get them to admit it, but there are certain little hints and signs that may be involved. But we get our social services people involved.
Although such biases may operate in an unintentional, even unconscious manner, and may be grounded in accuracy (i.e., it may be true that substance users deny using drugs), such stereotyping can lead to clinical decision-making that negatively impacts patient care and/or perpetuates patient mistrust in the provider.