Identifying the requirements for eVTOLs
DH utilities, challenges in ensuring DH utilities, and current measures for improvement
On the basis of the interview survey results, the time-lapse between DH dispatch (from a DH request call to a DH base hospital to the landing of the DH at a receiving hospital) were divided into six slots and showed DH utilities, challenges in ensuring DH utilities, and current measures for improvement for each time slot (Table 1).
Table 1 DH utilities, challenges in ensuring DH utilities, and current measures for improvement perceived
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DH utilities
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Challenges in ensuring DH utilities, and current measures for improvement
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Elapsed time
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Rapid dispatch of a doctor
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Rapid transport of a patient
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Formation of wide-area medical zones
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Emergency call to dispatch request
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Gathering infrequent and special cases
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Measures:
- Progress has been made in the installation of D-Call Net system in cars to shorten the time between the occurrence of a traffic accident and the request for a DH. The introduction of the system has been largely completed at base hospitals.
- A potential exists for improving the quality of emergency calls made by citizens using a smartphone video transmission system.
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Taking off from the DH base hospital to landing at a site
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Challenges:
- Delay in dispatch when duplicate requests are made.
- Contacting the patient(s) may take time due to waiting in the air until a firefighting unit arrives.
Measure:
- The introduction of new or additional DH and the development of high-speed helicopters (all of which are expensive in terms of aircraft and operation).
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Landing at the site (examining patient[s]) to taking off from the site
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Challenge:
- Stabilizing the patient before takeoff from the site takes time in the case of long-distance transportation in Hokkaido, the second-largest and northernmost of Japan’s four main islands, or remote islands.
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Taking off from the site to landing at a receiving hospital
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Shortening the time required for patient transport (including transport to an advanced critical care center and interfacility transport in medically underserved areas)
Preventing ambulances from being unavailable for long periods in medically underserved areas
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Landing at the receiving hospital
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Earlier definitive treatment initiation, thereby higher potential for medical economic benefit than ground ambulance transport
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DHs: DH denotes a helicopter to transport a physician to the intended location of the patient/s (usually a designated rendezvous point closest to the patient), which is used in Japanese helicopter emergency medical services (HEMS) since 2001, with such helicopters being known as doctor heli (DH).
The DH utilities can be grouped into rapid dispatch of a doctor, rapid transport of a patient, and formation of wide-area medical zones. For rapid dispatch of a doctor, DHs are likely to enhance the lifesaving rate by dispatching a doctor to a patient as soon as possible and providing initial treatment. For patient transport, DHs are likely to speed up the initiation of definitive treatment, including surgery, by transporting a patient to a hospital by a high-speed helicopter. Another advantage of patient transport is preventing ground ambulances from being unavailable for long periods in medically underserved areas. For the formation of a wide-area medical care system, DHs form wide-area medical care zones by gathering infrequent and special cases to DH-based hospitals by taking advantage of the mobility and wide-area operation of helicopters and medical care systems that use helicopters. This is in line with the interview of this study with personnel of a private paramedic service company in the mountainous area of Kyushu, Japan’s third-largest island located southwest of the main island Honshu. Referring to local patients, who are sometimes transported by DH, the personnel commented that the helicopters are greatly helpful in terms of preserving ambulances because they do not have to spend 2–3 h transporting a patient by ground ambulance to an urban hospital. The DH utilities aforementioned is consistent with that of the conventional study.16
Next, on the basis of the interviews, this study will summarize DH utilities and current measures for improvement. Although measures for improvement have been observed in dispatching a DH to shorten the relevant time and increase efficiency and effectiveness from a DH request to takeoff from the base,17 reducing the time from taking off from a base to landing in the field is still a challenge. Possible measures could include the introduction of new/additional DHs or the development of high-speed helicopters. However, all of these have the challenge of high airframe and operational costs.
In the interview, the challenges of delays in dispatching a DH when a request duplication exists were also pointed out. A flight doctor from Red Cross Asahikawa Hospital said, “Duplicate requests account for 20%–25% of the reasons for non-dispatch. Duplicate requests occur in the case of long-distance missions, such as 300 km in a straight line or a two-hour round trip.” A communication specialist at Hokusoh Hospital said, “When the weather is clear, duplicate requests often occur once a day, and it is common for two or three requests to overlap. Duplicate requests are common in the case of long-distance missions.”
The challenge of waiting in the air until a firefighting unit arrives at the scene, which is usually a designated rendezvous point closest to the patient, was also pointed out. According to a flight doctor at Hokusoh Hospital, “In order for a DH to land, according to the prefectural government’s guidance, the ground support team of the firefighting unit must ensure safety on the ground. If the arrival of the support team is delayed, the DH will have to wait in the air while circling, and the landing will also be delayed.” The delay in reaching the patient is recognized as a challenge. Nevertheless, waiting in the air is not a major challenge in rural areas. A flight doctor at Red Cross Asahikawa Hospital said, “The good thing about rural areas is that you can land at almost any places. If the pilot decides that it is possible to land, he can get permission from the owner, ask the firefighting unit to ensure safety on the ground, and land on a road, private property, or farmland.”
Thus, this study considers that the utility of eVTOLs for EMS as new mobility is shortening the time between taking off from the base and landing in the field. This could lead to earlier medical intervention by doctors, hospital selection, and treatment preparation at the receiving hospital, thereby leading to the concept of a two-seater eVTOL. Only a doctor would fly to the field by a piloted eVTOL, and a ground ambulance transports the patient to a hospital, contrary to a six- or seven-seater DH staffed with medical personnel and flight crews including a doctor and a pilot to transport a patient.
Challenges of DHs, requirements for resolving the challenges, and applicability of eVTOLs
Table 2 presents the challenges of DHs for the interviewed parties, the requirements for resolving the challenges, and the applicability of eVTOLs. The challenges were classified into six major categories on the basis of the interview results.
The first challenge is the cost. The high cost of helicopters, both in terms of airframe and operation, is a factor preventing the introduction of new DHs in prefectures where they have not yet been introduced. In prefectures wherein DHs have already been introduced, introducing additional helicopters is difficult, thus resulting in duplicate requests. Additionally, an executive at a DH base hospital said that high-cost DHs are unsustainable and that low-cost eVTOLs are likely key to the continuation of the air ambulance scheme in Japan.
The second challenge is the shortage of pilots. A shortage of helicopter pilots may occur in the future because of workforce aging. Operators are concerned about the possible difficulty of recruiting and hiring pilots and the deterioration of the working environment. Consequently, flight doctors are concerned that the skill level of pilots will decrease and that the safety of flight operations will deteriorate. Hence, promoting the automation of eVTOLs using technology, including sensors, is needed for easier operation, easier obtaining of licenses, and improved safety.
Table 2 Challenges of DHs, requirements for resolving the challenges, and the applicability of eVTOLs

The third challenge is the large airframe size. Several instances showed that the large size made it impossible for DHs to directly access patient(s) in the field, including accident sites; hence, preventable mortality occurred. This has been recognized by medical personnel, operation personnel, and the prefectural government as a concern. An executive of an operator said, “It is crucial how freely eVTOLs can select a place to take off and land. Otherwise, the difference between eVTOLs and helicopters will not be clear, and they will not be useful enough to use, which is the same environment as the current helicopter industry in Japan. Takeoff and landing site requirements should also be separated from those for current helicopters so that they can be set more easily.” Vertical taking off and landing with a smaller aircraft than helicopters, a significant increase in takeoff and landing sites, and more flexible operation are expected.
If eVTOLs are compact and can run on the ground, they can directly access places wherein helicopters have difficulty landing or reaching patient(s). For example, the Hokusoh DH (MD902) has a length, width (main rotor blade diameter) and requires takeoff and landing area of 12.37 m, 10.34 m, and at least 35 m2,18 respectively, which limits the number of takeoff and landing sites. This is one of the reasons why it is frequently challenging to quickly reach patient(s) near the scene. By contrast, an eVTOL, such as EHang 184,19 which measures 3.86 × 5.5 m, is likely to land in a small space of approximately 6.5 m2. This assumes that the area required for a landing strip for an eVTOL is 1.2 times the size of the airframe (Article 79-8 of the Japanese Ordinance for Enforcement of the Civil Aeronautics Act under Article 36 of the Japanese Civil Aeronautics Act).
The fourth challenge is the large downwash amount. Therefore, landing sites are mainly limited to rendezvous points, and preventable mortality occurs. This is also recognized as a challenge by medical personnel, operation personnel, and the prefectural government. Water sprinkling is necessary to reduce the risk of brownouts.20 Moreover, the operators and prefectural government may receive complaints from nearby residents because of dust. Consequently, the relevant rendezvous point will become unusable if complaints are not resolved. eVTOLs may be able to reduce downwash using the compact airframe.
The fifth challenge is the high noise level. Hence, landing sites are mainly limited to rendezvous points; thus, preventable mortality occurs. This is also recognized as a challenge by medical personnel, operation personnel, and the prefectural government. According to Volocopter’s whitepaper, the R22 helicopter emits 82 dB(A) when hovering at an altitude of 75 m. Conversely, Volocopter’s multirotor eVTOL targets a low noise level of 65 and 76 dB(A) at an altitude of 75 and 30 m, respectively.21
The sixth challenge is the inability to operate at night. According to flight doctors, for example, approximately half of the total number of DH requests is made at night for the Hokusoh DH, which is not handled by the helicopter. On weekdays, rapid response cars are used to respond to patients from the end of the helicopter standby to 11:00 PM. However, they aim to reach the patient(s) by air also at night through nighttime operations. In response to this, according to the interview with the Medical System Development Office, Medical Development Division, Health and Welfare Department of the Chiba Prefecture, a working group had considered the idea in the past. However, nighttime operations were not realized because of cost, safety, and noise. For eVTOLs, autopilot technology could increase the feasibility of nighttime operations.22 However, to realize nighttime operations, enhancing the night response system of operators and improving night lighting and automatic guidance at the takeoff and landing sites are necessary, which present another challenge.
The interview survey of this study with the DH-related parties confirmed the applicability of a two-seater eVTOL. Additionally, this study considered that duplicate request is a challenge with the highest priority among the six challenges. For nonresponse due to duplicate requests, flight doctors, pilots, and communication specialists from all the hospitals interviewed are collaborating to avoid nonresponse as much as possible to save the lives that can be saved, which is a crucial concern. Other challenges are difficult to solve at this point with the current helicopter airframe and DH operations. Although efforts to solve these challenges were noted, they were considered to be of lower priority. Next, this study derived two research questions (RQs) on the application of eVTOLs in EMS to conduct a quantitative analysis on two points: the applicability of eVTOLs and the reduction of duplicate requests.
RQ1: Will a two-seater eVTOL be sufficient in terms of the number of passengers?
RQ2: Can a two-seater eVTOL help reduce duplicate requests?
These two RQs will be quantitatively analyzed in the next section using the Hokusoh DH flight data.
Quantitative analysis of the applicability of eVTOLs
Cases in which clinical state assessment and initial treatment provision by a dispatched doctor without other medical crews would be particularly useful
First, the results of the analysis are shown by cases in Table 3, which shows the number and percentage of trauma, cardiac disease, and brain disease cases as well as pediatric patient cases treated by the Hokusoh DH between FY 2013 and 2017.
Trauma, cardiac disease, and brain diseases as well as pediatric cases accounted for 72.4%–85% and 7.1%–10%, respectively, over 5 years.
Table 3 Number and percentage of patients in the Hokusoh DH dispatches (FY 2013–2017)

Duplicate requests
Figure 3 shows the percentage of duplicate requests for the Hokusoh DH in FY 2018. Of the 2,091 requests for dispatch, Hokusoh DH was dispatched and not dispatched in 1,229 and 862 cases, respectively. Moreover, 412 were requests during the dispatch of a previous case or duplicate requests. Of the duplicate requests, 141 were responded to by the Hokusoh DH, although 271 were not, and the following actions were implemented. In 98, 52, 5, 10, and 106 cases, another DH was dispatched either from Kimitsu or Ibaraki, a ground ambulance transported the patients, the Hokusoh rapid response car was dispatched, other responses were taken including such cases that the ambulance unit was asked to reassess the condition after it arrived at the site, and the response was unknown, respectively.
Additionally, delays occurred in 65 cases in dispatching to the next case of the 141 cases wherein the Hokusoh DH was dispatched at the time of a duplicate request. Figure 4 shows that the minimum, maximum, mean, and median delays were 1, 45, 8.5, and 7 min, respectively. Moreover, the standard deviation was 7.6. Practically, no delay was noted in dispatching the DH to the next case for the rest of the 76 cases with a duplicate request. The following cases were included: a case in which a request for the next case was received while the DH is still in the field for the previous case and the doctor in charge of communication at the hospital decided to transport the previous patient by ground ambulance while the DH responded to the next case; after transporting the patient of the previous case to a hospital other than the base hospital, the next dispatch was requested, and the DH directly responded to the next case from the previous case; and a case in which the next case was requested while the DH was returning to the base from the previous case and the DH directly headed to the next case.