A total of 30 in-depth interviews were conducted among which 23 were married women of reproductive age living in the selected sites and seven were family planning providers including; LHVs (n=4), doctors (n=1) and Family Welfare Workers (n=2). (Table 2). The majority of respondents own a smartphone (n=18), the rest were using their husband’s mobile phones.
Table 2
Respondents characteristics
Characteristics
|
Women of reproductive age
|
Family planning providers
|
Age, years
|
18-27
|
5
|
1
|
28-37
|
11
|
4
|
38-47
|
7
|
2
|
Education
|
No Schooling
|
5
|
-
|
Grade 1-5
|
3
|
-
|
Grade 6-10
|
7
|
-
|
Intermediate
|
5
|
4
|
Bachelors
|
3
|
3
|
Working experience
|
1-10 years
|
-
|
3
|
11-20 years
|
-
|
4
|
Number of Children
|
No children
|
-
|
2
|
1-3 children
|
10
|
3
|
4-6 children
|
13
|
2
|
Three predetermined themes were used for exploring the perception of women for mobile application, (I) personal experience based on using mobile phones and currently or previously used family planning methods, (2) acceptability is the perception of respondents about the features and information that considered important and acceptable to include in the application and (III) self-efficacy which focused on the empowerment that women will expect to achieve by using the mHealth intervention.
I. Personal Experience: The semi-structured guide inquired about mobile phone usage and experience related to the family planning method with women. Following sub-themes and categories emerged from the data.
Mobile phone usage (application that women use). This sub-theme identified the high usage of mobile phones among those respondents who own smartphones (5-6 hours) than those who use their husband’s phone (1-2 hours). The timings of using the mobile phone were also different among these respondents; owners use it in the morning and the evening, while women who use the mobile phone of their husband use it in the evening only. All women were well aware of mobile applications and their usage, almost all of the women use WhatsApp (messenger app). The major reason for using this app is that it's free, voice messages can be sent easily, and files can also be shared.
‘I use WhatsApp because it is free, many of my friends share videos and photos through this application (A woman living in GadapTown).
Mobile phone usage for health
Most of the respondents mentioned that they use the phone to search for prevention against Coronavirus these days. Women also discussed using mobile phones to search for home remedies for diarrhoea, headache, flu or fever, as well as they also search for chronic diseases such as arthritis, diabetics and heart diseases.
‘My children mostly become sick with diarrhoea, so I sometimes search for home remedies to treat diarrhoea, and it does work’ (A woman from Azam Basti)
‘I watch YouTube videos to see prevention and treatment of diabetics and arthritis because my mother has these diseases’ (A woman from Azam Basti)
A few women discussed using smartphones for getting information about the issues related to sexual health such as irregular menstrual cycles and heavy bleeding during menstrual. The major reason for searching for these topics is their limited access to the hospital, which is far away from their home, and they cannot visit these facilities alone. However, the usage of mobile phones for acquiring family planning information was mentioned only by two respondents as they use mobile phones for searching for contraceptive injections, their dosage and side effects.
“I use google to find home remedies for sexual issues because I cannot go to the public hospital and it is a most convenient way to get help while staying at home” (A woman from Gadap Town)
Current experience related to family planning
Women showed a positive attitude towards family planning. The major reason for using the family planning method was “poverty”, as they cannot afford the education, food and resources are limited.
‘I don’t want to have more children, my husband is a worker in a factory and we don’t have enough money to raise children. My husband asked me to do family planning and that’s why I am using it (A woman from Azam Basti)
To understand women’s autonomy for using the family planning method, questions about authority to decide for family planning were asked. Most of the respondents mentioned that it was a “mutual decision”. However, a few discussed that they are using it without telling their husband or in-laws, but all of the respondents highlighted that they can't decide on their own, as the consensus of the husband is considered very important.
Respondents from both sites considered transport cost a major issue for availing of family planning services. Additionally, long waiting time and providers behaviour with the client was also considered as barriers to avail family planning services. Incomplete or no information (poor counselling) during the time of service delivery was another barrier discussed during interviews.
‘The nurse at the facility didn’t tell me much about the method, when I went there to receive services, she gave me implant without explaining anything’ (A woman from Gadap Town)
Women’s perception was also explored for the source of information of family planning, where few women discussed LHW as a source, but many stated peers/ friends, the facility near their home, and midwives working in the communities. Respondents highlighted that the complete information including side effects is not provided at the facilities, which is a significant gap.
‘The providers at the facilities, are not giving complete information on side effects, which they should because women who use an implant or IUCD needs to go far away for removal of these methods’ (A woman from Gadap Town)
II. Acceptability of potential mHealth application: This broader theme covered the perceived acceptability of a potential mHealth application for family planning, which includes the preference for language, features, and information that needs to be included as a salient feature of the application to meet the demand for family planning. Though no application has been developed yet, the idea of a mobile application for family planning was explained to both women and providers, where similar applications from other countries were used for providing information to the clients (23) were shown to the women and providers.
Information
This probe explored women’s and providers’ perceptions of the kind of information that needs to be included in the application. Several suggestions were discussed during the interviews, almost all the respondents insisted to include ‘complete information on all family planning methods. The term complete information was defined as the information about every family planning method; including its dosage, the benefit of every method, potential side effects, and ways to manage side effects at home. A few providers suggest including the social advantage of poverty reduction as a benefit of family planning to convince people living in low-socioeconomic areas to use contraception. The majority of respondents also suggested adding information about common misconceptions, as well as information about the facilities that provide services for method removal. Most of the women mentioned that there was no need for putting information about family planning facilities, as they know where to go for these services. Surprisingly, a few providers suggested not to include information on side effects in the potential application
‘Don’t put information about side effects, it will discourage woman and she won’t use the method’ (An LHV from Azam Basti)
Language
The respondents of this study belong to low socio-economic areas where the literacy level is very low. Most of the women preferred to have content in the local language (Urdu) because many women in those communities can easily read Urdu. However, a few women in Gapad Town considered including Sindhi (another local language) in addition to Urdu for the content in the application.
Features
All respondents were well aware of the different features of the mobile phone application. Short videos for providing family planning information about; methods, usage, advantages and side effects were the most recommended features of the application by the women. According to the respondents (both women and providers), short videos are easy to understand, especially for women who are illiterate and cannot read the content. A few respondents also suggested putting pictures in the app.
Perceived benefits by women
Several benefits were discussed during the interviews. The most important benefit was saving transport costs, which was discussed highly by the women.
‘If I get all the information at home, I don’t need to spend money to go to the facility which is far away, sometimes we go there just to get information only’ (A woman from Gadap Town)
‘Once I went to the clinic the doctor told me about the IUCD, I didn’t get the service because I have to think about it, and need to discuss it with my husband. This application will save my money for such trips’ (A woman from Azam Basti)
Another discussed benefit was filling the information gap for family planning. According to women, most of the time LHWs working in the area don’t have complete knowledge about the family planning method, therefore they don’t respond to women’s queries. This application will be helpful to LHWs as well. ‘There are many things which LHWs and health workers don’t know. This application will increase their knowledge as well’ (A woman from Gadap Town)
‘We have a gathering of married women in our community, if this information is available through the application we can discuss it with each other and increase knowledge about family planning method among women of our community (A woman from Gadap Town)
Perceived benefits by providers
The perceived benefits were different for providers as compared to women. The most important benefit was saving providers time at the health facility. The majority of providers were discussed as those women who will use application and will come prepared to the facility for a specific method, which will save provider’s time to counsel women for the specific method.
‘If women already have all the knowledge about the family planning method including side effects and benefits, she will come with a decision about the method, and this will save my time of counselling and convincing women about using that method’ (A provider from Gadap Town)
A few providers also considered that the potential mHealth application will save providers time because they will stay at the facility due to a large number of clients for family planning.
‘The client flow is high in our facility, sometimes we have to stay longer to the facility. This application will reduce our time and make our work easy’ (A provider from Azam Basti)
III Self-efficacy
is related to the perception of respondents about increasing empowerment by making the decision on their own, less dependent on community workers, and increase self-confidence.
It was important to explore women’s understanding of empowerment. All the women unanimously considered deciding on their own about family planning method as an indicator of empowerment. However, these women emphasized that decision making for contraception usage should be a “mutual” of the husband and wife, but explaining the method to their husband along with all the advantages and disadvantages was assumed to be a difficult task. According to women, this application will help them to decide as they will receive all the information and can communicate with their husbands confidently.
‘When I start using injection I and my husband were confused because of all the misconceptions, this application can help me to understand all the potential benefits and harms of the method. I can even show it to my husband to make him understand as well’ (A woman from Gadap Town)
Women also discussed the potential of application for reducing their dependency on community workers.
‘The LHW in my area told me that pills are not suitable for me, but when I went to the clinic she (doctor) gave me pills. You know these community workers don’t have complete knowledge. This application can help women (like me) to be more independent and less relying on LHWs’ (A woman from Gadap Town)
Overall, the perception of the respondent for self-efficacy is associated with self-confidence. According to women, the application will increase their ability as well as reduce their dependency on health workers for providing information about the contraceptive method, which will eventually increase their self-confidence for making decisions about the method which (according to them) is more suitable for them.