Socio-demographic characteristics of the participants
There were twenty-six health workers aged 30–57 years; midwives: fourteen (females); laboratory: ten (4 females, 6 males); program Officers: 2 females.
Table 4
gives a summary of the main themes, codes and sub-codes. These findings are shown in Fig. 1 in relation to the health system dynamic framework.
Elements of the Health System Dynamics framework | Codes | Sub-codes |
| | Barriers to absorption of PMTCT testing requirements | Existing strategies to support absorption |
Resources (health system inputs) | Infrastructure & Supply | • Inadequate functional laboratory infrastructure • Supply chain failures | |
Human Resource | • Insufficient laboratory personnel • Inadequately trained personnel • Low knowledge on new PMTCT testing requirements | • More staff by donors • Job aids to guide practice |
Knowledge and Information | • Largely paper-based records system | • Electronic laboratory records system – by donors |
Finance | • Lack of cooperating partners in rural districts to compliment government financial support. | |
Service Delivery | Specimen collection and transportation: | • Undefined laboratory network • Unreliable cold chain • Undefined transportation system | • “hub and spoke” • Expanded cold chain in selected PHCs in urban areas |
| Specimen processing and Transmitting of results: | • Centralized PCR service points • Designated dates • Lab to lab TAT • Poor inter and intra laboratory sample referral processes | • Work shifts • Courier motorbike or vehicle |
Health system and laboratory network
The document review demonstrated that the laboratory system in the province begins with health posts, which are usually manned by one or two health personnel. Health posts are usually attached to a health facility which are above this tier. Health facilities with laboratory infrastructure are expected to provide essential laboratory services such as HIV, TB, Malaria diagnostics and other rapid tests, whereas district hospitals and some larger health centres have laboratories staffed with trained technologists who can perform more complex analyses, such as clinical chemistry, haematology, CD4 count, tuberculosis (TB) microscopy, etc. While the majority of hospitals have laboratories attached to them, this is not true for health centres, as only a small number have laboratories. The situation is worse for rural districts as shown in Figure 2. Above this tier tertiary hospitals have high specimen loads [19] that are facilitated by using more sophisticated, high throughput analyzers in three tertiary hospitals found in Ndola and Kitwe out of the 10 districts servicing other districts and nearby provinces. In Copperbelt Province, samples are collected on specific days from primary health care facilities which are the first contact with clients through a network of couriers and transported to the local source laboratory using the hub and spoke approach. The hub and spoke facilities, are higher tier facilities chosen to service surrounding low tier facilities on a weekly basis to perform a basic repertoire of tests[10]. These facilities also act as storage facilities for specialized tests referred to the nearest testing laboratory with an expanded test repertoire such as VL and DBS which is done in PCR centralized tertiary hospitals.
The movement of specimens and results takes much longer in rural districts following this process and results are sent back using the same channels as specimens as shown in Figure 3. The dotted lines (shorter route) shows the intermittent route of the samples and results when using the eLab system, a mobile workflow solution that electronically registers VL or DBS samples at the facility, tracks the samples from the facility to delivery and registration at the testing laboratory using a vehicle or motorbike and delivers an electronic result back to the facility with full integration with the in-country laboratory information system[20]. The straight lines (longer route) shows the main route of the samples and results when using the paper-based system.
Resource: Health System Inputs
Barriers to absorption of PMTCT testing requirements
Infrastructure and Supply
Participants revealed varying experiences regarding the barriers to the provision of PMTCT services within the laboratory system in the province. These barriers were identified as inadequate laboratory infrastructure, supply chain failures and unequal distribution of medical equipment between urban and rural districts as shown in Table 5.
Participants cited increased numbers of specimens as a result of the Test and Treat Policy with limited infrastructure (Table. 5). As a result, absorption of the PMTCT policies is not possible due to supply chain failures at every point-of-care and this limits the public health impact of the program.
“Laboratory services are free at the point of use; However, accessing testing seems to be higher in urban than rural areas. Health facilities in rural areas struggle to access the laboratory logistics on time and distributing this logistics to health facilities just adds to the problem. As you know the guidelines now has changed and we have to do more laboratory tests which is not supported by improved infrastructure and supply chain. Government does provide us with the reagents, but there are times when supply takes longer than expected.” (Laboratory Personnel, PHC Facility)
Participants believed that the current Hub and spoke approach and centralized PCR service points were causing delay in receiving Dry Blood Spot (DBS), Viral Load (VL) and other testing results, especially for the rural areas which were further from the centralized service points. As shown on Figure. 2
“Most of the facilities in our district do not have laboratory and diagnostic equipment to conduct baseline tests. As a result, our samples are referred to referral facilities which in some case are very far. In other cases, we remain with no option but to initiate clients on ART without baseline laboratory results” (ART Nurse, PHC Facility)
Table 5. Availability of laboratory infrastructure in the study sites and laboratory services provided.
District
|
Lufwanyama
|
Kitwe
|
Ndola
|
PHCs without Laboratory
|
26
|
22
|
22
|
PHCs with Laboratory
|
6
|
21
|
17
|
Number of PHCs (inclusive health posts)
|
32
|
43
|
39
|
Tertiary institutions with Polymerase Chain Reaction on HIV Machines
|
0
|
1
|
3
|
PMTCT test requirements
|
Primary Health Facilities:
Primary health laboratory services.
CHEMISTRY
Liver, Kidney function tests
HIV
Polymerase Chain Reaction for HIV DNA sample for referral.
HAEMATOLOGY
Full blood count.
|
Primary Health Facilities:
Primary health laboratory services.
CHEMISTRY
Liver, Kidney function tests
HIV
Rapid Tests, Polymerase Chain Reaction for HIV DNA sample for referral.
HAEMATOLOGY
Full blood count
TERTIARY:
NTH: Polymerase Chain Reaction for HIV DNA tests, Early Infant Diagnosis
|
Primary Health Facilities:
Primary health laboratory services.
CHEMISTRY
Liver, Kidney function tests except (1)
HIV
Rapid Tests for HIV, Polymerase Chain Reaction for HIV DNA sample for referral
HAEMATOLOGY
Full blood count
TERTIARY:
ADCH: Polymerase Chain Reaction for HIV DNA tests, Early Infant Diagnosis (EID)
NTH: Polymerase Chain Reaction for HIV DNA tests, Early Infant Diagnosis (EID)
Northern Command Military Hospital: Polymerase Chain Reaction for HIV DNA tests, Early Infant Diagnosis
|
District Population
|
105,156
|
762,974
|
585,974
|
Distance to the nearest PCR Machine Laboratory
|
102km partly by gravel and tarmac road (nearest is Kitwe)
|
Chavuma Clinic to KTH is 22Km representing the longest distance. Most facilities fall within 5 Kms to the PCR lab
PCR Lab service the whole Province including neighboring Provinces
|
NTH to ADCH 5km
NTH to Northern Command Military Hospital 4km
Northern Command Military Hospital to ADCH 7km
PCR Lab services the whole Province including neighboring Provinces
|
NB: Populations are based on the population and demographic projections 2011-2035[21].
Laboratory Human Resources
As identified by participants, insufficient and overburdened health professionals, poor training and lack of knowledge on PMTCT testing requirements were all considered barriers to the absorption of PMTCT policies. As mentioned by one laboratory staff, changes in the PMTCT cascade made laboratory staff to keep changing how they operated as more human resource was needed.
“The PMTCT guidelines keeps changing and it affects us so much that we have to keep changing our structures. When I came here, we were doing an average of 1000 tests per day but today we are doing over 10,000 tests because the demand for tests is now higher. This is what is prevailing when you put new guidelines into practice” (Laboratory Personnel, PHC Facility)
Some respondents stated that there was inadequate time to participate in onsite trainings whenever there are new guidelines or new updates on PMTCT.
“Laboratory personnel in most cases remain behind to catch up with the new guidelines due to low laboratory personal. The demand for VL and DBS tests is too high such that we cannot afford to be away from work otherwise we will have a backlog of specimens requiring to be processed” (Laboratory Personnel, Tertiary Institution)
“The amount of work required to process the samples is a lot compared with available human resource and as you might know the new policy of test and treat provides that all pregnant women need to be tested for HIV and if they are positive there are more tests that we do before initiation on therapy.” (Laboratory Personnel, Tertiary Institution)
Knowledge and Information
Information: Document and Record Control System
Participants reported that the government had set up the eLab in selected health facilities. However, the initiative is underutilized and to a certain extent the provided internet on mobile phones for receiving VL and DBS results is abused for other things. As two respondents explained.
“The facilities using this strategy face a lot of challenges in receiving DBS and VL results for DBS. For example, the system requires internet between the tertiary hospital and the receiving PHC facility which is not always the case especially for PHCs as some end users hotspot the internet provided on the phones and in the process deplete all the internet bundles browsing on the internet. Further, the system is underutilized as clinicians still prefer the paper-based system.” (Laboratory Personnel, PHC)
“eLab is not user friendly considering due to the mobile phones provided are too small to manually capture results. When you receive 100 results you will have to read all the results and transfer them on a paper and that what most people avoid because that is extra work”. (Nurse, PHC Facility)
Financial Resources
Participants reported the lack of funding from government to effectively run the laboratory services which according to them is given low priority. An interviewee alluded to the fact that:
“This is very challenging especially with rural districts which do not have the presence of cooperating partners to supplement government in the districts. As rural districts we have to fund transportation of specimen and results at district costs. And as you know our district is very vast and when our vehicle breakdown that basically disrupt the referral network because we will have to wait for central government grant to repair the vehicle” (Nurse, Maternal & Child Health Department, PHC Facility)
Service Delivery:
Specimen collection and transportation
Not all health facilities have a laboratory on-site, so specimens have to be transported elsewhere, this requires transport, functional and reliable cold chain and timely delivery of the specimens. A respondent stated: “due to the new policy [test and treat] the referral system has witnessed increased volume of tests for viral load and dry blood spot specimen which has resulted in inadequate packaging containers and poor cold chain maintenance.” (Laboratory Personnel, PHC Facility)
The other challenge which respondents stressed was poor cold chain by transporters of specimens
“The main challenge has been cold chain maintenance not within control of laboratory system such as cold chain on motorbikes that transport specimens from one facility to another ”(Laboratory Personnel, tertiary Institution.)
Specimen Processing and transmitting of results
Health workers recognized that the new guidelines on UTT meant more tests have to be done in the laboratory (Table. 3) However, as a participant articulated, adhering to the new guidelines requirement was a challenge. As explained by one respondent “A referral system will not run out of samples, right now, we have two machines down and we are waiting for an engineer to come and work on the machines, but we never run out of samples. Instead we always have a backlog of specimens and that delays processing and transmitting of results.” (Laboratory Personnel, Tertiary Institution)
The health workers felt the current TAT of VL and DBS (2-3 weeks in urban districts and 4 weeks in rural areas) was a source of frustration. As explained by one health worker: “It makes our work difficult and makes you feel like you are not working especially when the results don’t come back and you are made to ask your client to make fresh submission of samples. Right now, we receive VL and DBS results between 2/4 weeks. Really there is no quality in that”. (Nurse, Maternal & Child Health Department, PHC Facility)
Health workers reported that they were experiencing mismatch of results and some results going missing which is contributing to delays communicating the results to the clients. Health workers feared communicating results to the wrong clients “I feel there is a lot of room for improvement in the way the referral system network is designed. For instance, collection, sending, courier system and storage is good except for the receipt of the results, which is inconsistent and affect the whole system” (Laboratory Personnel, PHC Facility)
“I have observed miss match of the dates between the samples taken for PCR and the results that we get as a facility. The details of the results that we would receive for a particular month will be different from what we have in the register. These samples are captured electronically so we do not know how the dates are mixed up and that affects communicating the results to the clients” (Laboratory Personnel, PHC Facility)
Existing Strategies to support Absorption of the Test and Treat Policy
Participants stated that the majority of the primary healthcare facilities that lacked the laboratory infrastructure to perform basic repertoire of tests send their PMTCT laboratory specimens to the nearest testing laboratory with an expanded test repertoire; referred to as Hub and Spoke facilities and tertiary hospitals. These health facilities were also connected to the electronic logistic management information system (eLMIS).
“Not all health facilities are linked to the eLMIS, which connects health facilities with the central store (medical stores limited) to collect and distribute logistics in real time. For a health facility to be connected to eLMIS they needed to have been assessed by the regulatory body and accreditation certification. Unfortunately, what has been happening is that most of the PHCs lower in the tier cannot order medical supplies and logistics from the central level but instead depend on health facilities higher in the tier to be supplied with PMTCT medical supplies and logistics” (Laboratory Personnel, PHC Facility)
Participants described a range of strategies currently being practiced within their workspaces.
“..Our partners have really helped us a lot to reduce some of the challenges we face in the department. They have recruited laboratory personnel who come in different work shifts” (Laboratory Personnel, Tertiary Institution)
One laboratory staff member pointed out that the recruitment of more health workers has reduced some of the challenges they face.
“We have now created more working schedules to meet demand of VL and DBS tests and now our laboratory operates 24hrs and we have plenty of job aid to help us follow and read the new guidelines on our own” (Laboratory Personnel, Tertiary Institution & Nurse PHC)
One existing strategy was the involvement of cooperating partners who have provided specific mobile phones.
“Currently, there has been a lot of improvement in tracking of the specimens and receiving of the results. We have witnessed an improvement in TAT and results not missing. If this can be perfected and adhered it will help us to improve the referral network in the province especially with rural facilities which are very far from PCR “ (Midwife nurse, PHC facility)
“The eLab was started in July, 2019 and from the experience it is a good system as you can see from the referral pathways for PMTCT samples, receiving of the results through a mobile phone was very quick, consistent and reduced the turnaround time as results will be transmitted straight to the PHCs from tertiary hospitals” (Laboratory Personnel, PHC Facility)
Respondents did not highlight any strategies relating to finance, but that they propose that government needed to prioritize districts that relied on government funding alone especially the rural districts
However, the health professionals appreciated the existence of cooperating partners in their facilities who have helped to improve cold chain storage capacity. As one responded explained: “In our urban facility we have enough storage capacity to take in as many samples as possible at the health facilities because our partners have supplied us with enough fridges. Unfortunately, as someone who has also worked in rural facilities, this is not the case because rural districts do not have this privilege of having partners to supplement government efforts.” (Nurse, Maternal & Child Health Department, PHC Facility)
Proposed strategies from the perspective of participants
Study participants were asked to list strategies for improving absorption of PMTCT guidelines within the laboratory system in the province. Their responses are presented in Table 6. Health workers were of the view that the laboratory network can be strengthened by introducing new innovations such as Data to Care, which uses different surveillance and other data on clients who come into contact with the primary healthcare facilities by identifying those who are in need of care or have fallen out of care through collaboration with other departments within the facility. As described by one health worker:
“I would suggest we introduce Data to Care as it is in the TB program all departments are linked to look out for anyone with signs and symptoms of TB or had fallen out by linking them to the TB nurse or a TB treatment supporter. I feel this system if it can be introduced in the PMTCT program it will help improve the program ultimate goal.” (Laboratory personnel, tertiary Institution)
Other respondents were of the opinion that government needed to invest more in upgrading health facilities with the latest information, communication and technology infrastructure so as to meet some of the requirements as provided by the guidelines.
“Most of the hub and spoke facilities have been upgraded with support from cooperating partners. Unfortunately, not all facilities can be supported, and we feel this is where the government should come in and support the rest of the health facilities with either ICT infrastructure or mobile communication facilities so that the entire referral network is fully electronically integrated. As you can see PCR machines are only found in 2 districts out of 10 districts in the Province.” (Program Officer, International NGO)
A programs manager from an international organization working in the province described how the strategy of working with government and cooperating partners was important as it enabled introduction of an innovation to strengthen the integrated lab referral network in the province: “We have lined up with partnership activities with health institutions to improve the information system and record control so that there is an efficient and effective information system and record control within the referral pathway and at facility.” (Program Officer, International NGO)
Table. 6 Proposed Strategies
Resource
Infrastructure and supply
-Expand and build laboratory infrastructure and system to non-hub and spoke facilities
-Availability of logistics should reflect the changes in the policies
-Facilitate timely delivery of laboratory logistics and supplies
Human Resources
-Human resource support by cooperating partners
-Incentivizing extra working hours for government workers
-Need for government to absorb human resource employed by cooperating partners when their contracts ended
-During the rollout of new guidelines Laboratory staff needed to be among those prioritized since they fall among frontline staff
-Incentive extra working hours for human personnel especially those working in PCR to meet the demand of test and treat
Knowledge and Information
-Replacing the paper-based system of reporting to eLab system
-Investment in information, communication and technology infrastructure (computers and internet to facilitate computerization of all or nearly all types of patient data (eRecords) and platforms for communicating and sharing clinical and other data between patients, providers and among providers)
Finance
-Government needed to prioritize districts that relied on government funding especially rural districts that did not have other funding opportunities.
|
Service Delivery
-Investment in an inter and intra laboratory network system between facilities, districts and the province
-Introduce Data to Care- system that uses surveillance and other data to identify persons with HIV possibly in need of HIV medical care, investigate their vital and care status, locate them and link them to care[22]
|