Socio-demographic characteristics
The characteristics of respondents are presented in Table 1. The mean age of health care providers was 40.19 years (SD 11.89), and 93.75% of them were male. Among caregivers, the mean age was 47.93 years (SD 14.63), and 75.00% were female. Eight out of twenty-eight caregivers were grandparents, one-fourth of them had no formal education, and 60.71% were farmers.
Table 1
Demographic characteristics of IDI participants
Demographic characteristics
|
Number (%)
|
Healthcare providers (N=16)
|
|
Age in years, mean (SD)
|
40.19 (SD 11.89)
|
Sex, male
|
15 (93.75)
|
Working place
|
|
Operational district
|
4 (25.00)
|
Referral hospital
|
8 (50.00)
|
Health center
|
4 (25.00)
|
Role
|
|
TB supervisor
|
4 (25.00)
|
Clinician in charge of TB at referral hospitals
|
4 (25.00)
|
Nurse in charge of TB at referral hospitals
|
4 (25.00)
|
Nurse in charge of TB at a health center
|
4 (25.00)
|
Caregivers (N=28)
|
|
Age in years, mean (SD)
|
47.93 (SD 14.63)
|
Sex, female
|
21 (75.00)
|
Relationship of caregivers with children
|
|
Parent
|
20 (71.43)
|
Grandparent
|
8 (28.57)
|
Education
|
|
No formal education
|
7 (25.00)
|
Primary school (1–6 years)
|
8 (28.57)
|
Secondary school (7–9 years)
|
10 (35.75)
|
High school or higher (≥10 years)
|
3 (10.71)
|
Main occupation
|
|
Farmer
|
17 (60.71)
|
Seller
|
5 (17.86)
|
Government or private sector staff
|
2 (7.14)
|
Other
|
4 (14.29)
|
Abbreviations: IDI: in-depth interview, SD: standard deviation; TB: tuberculosis.
Perspectives of healthcare providers on barriers to providing childhood TB services
Lack of human resources and collaboration
Several healthcare providers reported a lack of human resources for TB as a barrier to providing TB services. The lack of human resources included a shortage of staff in charge of TB, limited staff capacity, and the lack of collaboration within the health facilities in providing TB services for children.
"But what is lacking for him (healthcare provider) is knowledge, I want to say that the staff is new and has been trained late. Some staff took the role about two to three years already but had not received any training yet. So, this is the obstacle” (Operational district TB supervisor, IDI-1, female, 35)
"Our human resources are still lacking. From the beginning, I had not been involved with TB work. However, the hospital director transferred me to handle TB. By the time, TB training was limited … our skills remained limited." (Doctor working at referral hospital, IDI-16, male, 35)
"The problem is TB screening. When the patients first come to the health centers, they go to the Outpatient Department or Triage section. The doctors don't help us screen the patients for TB unless he/she is a doctor in charge of TB. So, we lose the cases even we try hard to do it. Our aim is to screen TB for everyone with symptoms or is suspected of having TB." (Operational district TB supervisor, IDI-7, male, 31)
Lack of TB diagnostic tools
Almost all healthcare provider respondents reported a lack of TB diagnostic tools such as good quality chest X-ray machines, limited access to rapid molecular diagnostic systems such as the GeneXpert® MTB/RIF, low or irregular supplies of X-ray films, poor quality microscopes, and lack of other support materials for making TB diagnosis.
"…. because the X-ray machine is too old, we cannot take many pictures. So, when many children came, they had to wait for days to get X-ray." (Operational district TB supervisor, IDI-1, female, 35)
"We want to request GeneXpert® because it is easy for TB diagnosis. In this hospital, there is no film for X-rays. We bought X-ray films using the hospital’s budget. On the other hand there was a problem with microscopes in the hospital during this last period. The other day, we asked someone to check, and we also put a request to the upper level." (Operational district TB supervisor, IDI-2, male, 39)
Low involvement from the community
Several challenges in providing TB services were also due to the low community participation and collaboration in TB case detection and management. This low involvement could be due to the age of caregivers (kids living with old grandparents), caregivers' movement or busyness, ignorance of providers' advice, poor understanding of TB in the community, or low-risk perception of TB.
“My challenge is from patients' families. They are busy. They work at the factories. They don't have enough time to take care of their children and cannot come to the hospital regularly. Sometimes, health center staff explain them, and volunteers bring them to the hospital and back, but they don't come. This happens because of the patients themselves.....sometimes, we refer them …….. they just say yes, yes, but in fact, they don't go." (Health center nurse in charge of TB, IDI-3, male, 31)
"......in some communities, people do not understand. Moreover, we have to deal with many people in this area as most of them are construction workers. …. our and other organizations’ TB awareness campaigns cannot reach them because we, as the government and NGO staff, are not allowed to enter some (construction) sites." (Health center nurse in charge of TB, IDI-8, male, 26)
The main challenge for childhood TB is identifying them as their parents have moved around for work, and it is not easy to refer them (children) to TB services because their grandparents are old and cannot come. In this village, almost 90% of the children are taken care of by elderly people when their parents go to work.” (Operational district TB supervisor, IDI-1, female, 35)
Interruption of drug supplies or short shelf life medicines
Providers reported a short period of childhood TB medicine unavailability due to poor or late distribution from higher levels. In addition, some childhood TB medicines had a short shelf-life. These interruptions of supplies posed challenges in providing treatment for childhood TB.
"For childhood TB treatment, the medicines were not available last semester. Medicines at the national TB program were unavailable, and central medical store (CMS) also did not supply because the medicines were out of stock." (Operational district TB supervisor, IDI-1, female, 35)
“During this last period, we faced problems with expired medicines for childhood TB. We requested the national TB program, but the delivery was late, so we requested it from the province. We then received some medicines from the provincial health department, but the medicines were almost expired … now, many medicines are in stock.” (Operational district TB supervisor, IDI-2, male, 39)
Transportation costs
Although TB services were provided free of charge, one healthcare provider reported that some caregivers did not have money for traveling to receive TB services.
“As I know, the problem is not different as I mentioned previously, it is difficult for such children to travel to receive TB services because they live with old grandparents. Moreover, they need to travel for a long and don’t have money to travel here.” (Operational district TB supervisor, IDI-1, female, 35)
Caregivers’ perspectives on barriers to accessing childhood TB services
Lack of staff in charge of TB
Caregivers also perceived that the unavailability of staff in charge of TB at health facilities was a barrier to getting TB services. The shortage of service providers results in a long waiting time and multiple visits to get the services.
"It is also difficult … When my daughter reached the hospital, one doctor did not come to see her; other doctors also did not come to see her. My daughter traveled three to four times to meet doctors successfully. The healthcare providers there said that the other doctors did not come when my daughter met one doctor. We traveled a long way from here to the hospital." (Caregiver IDI-4, female, 49)
Unavailability of TB medicines
Caregivers reported that the unavailability of childhood TB medicines was a barrier when accessing TB services.
"My husband is the one who went to get the medicines (for my son). I only stayed at home. When he went to get the medicines, they ran out, so he did not get the medicines immediately. We got the medicines after the next few days." (Caregiver IDI-9, female, 32)
“Only one concern, when I come to collect medicines… Normally, the doctor said TB medicines were out of stock, so he could not give me on time, so I am afraid that ….. since the doctor told me that taking TB medicines need to be well adhered, …. my kid may take medicines on and off (one day take, one day not), so he may need to restart the treatment.” (Caregiver IDI-1, female, 25)
Out-of-pocket expenditures
Surprisingly, one caregiver reported that she was charged some money for the sputum test and other services within the hospital.
" I did not go with my daughter, I forgot how much she paid maybe ….hmm…. like more than 10,000 riels (about 2.5 USD) or less than 10,000 riels.…. we then had to pay for medical services at other places. When she was diagnosed with TB, we still pay them (healthcare providers)." (Caregiver IDI-4, female, 49)
Time constraints
Two caregivers complained that it was very time-consuming to access TB services. A caregiver spent a long waiting time to get the result, while another caregiver traveled several times to a referral hospital to meet the doctor.
“I waited from 9 AM until 12 PM to get the result. And they told me to get the medicines (for my kid) at the health center.” (Caregiver IDI-2, female, 40)
“It is also difficult because at the hospital, when I went there, sometimes doctors told me to come on that day, sometimes on other days. I went there three times to meet the doctor for TB screening.” (Caregiver IDI-4, female, 49)
Issues in communication with healthcare providers
Unclear instruction on how to take TB medicines was reported by a caregiver as a barrier, resulting in the discontinuation of TB treatment for her son.
“He (my son) missed taking (TB) medicines for two months because the first time he got the medicines, the doctor did not tell him to come back and get more (medicines) when he ran out (of medicines). He only took the medicines for one month, and he felt fine, so he did not go to get more medicines.” (Caregiver IDI-5, female, 40)
Caregivers’ conditions
One grandparent who took care of his grandchild with TB reported that it was difficult for him to bring him to the health center to get TB services since he was too old. Another caregiver, a grandmother of a child with TB, reported forgetting everything.
“…but it is difficult for me to travel there (health center) because I am old.” (caregiver IDI-2, male, 62)
Suggestions to increase childhood TB detection
Several healthcare providers suggested that increasing community awareness and strengthening TB screening at triage, outpatient, and inpatient departments were key strategies for improving childhood TB detection. Improving contact investigation, performing active case detection, strengthening human resources, and providing incentive support were also suggested by a few healthcare providers to improve childhood TB case detection.
"We can go to the villages to provide health education. If a child is suspected of having TB, ask him/her to get TB services at health centers or referral hospitals as soon as possible." (Operational district TB supervisor IDI-2, male, 39)
"….we have to provide health education to parents and caregivers. We have to go and provide education to the local authorities if they have time. The chiefs of communes and village health support groups can participate and provide health education." (Health center nurse, IDI-5, male, 62)
"……. expanding the screening. As I said, doctors at the triage departments should ask if the patients have coughs because we want to capture 100% of TB suspect cases. So, I want to refer the (TB suspect) cases from the triage directly to the TB doctor. I want to screen as much as possible, even the patient with flu symptoms. (Operational district TB supervisor, IDI-7, male, 31)