Many studies in China have discovered the link between job satisfaction and occupational factors among many occupations, including township cadres, university teachers, physicians and so forth [18,26,27]. Recently, studies involving family doctors have garnered increasing attention. But there is still a large room for decreasing work stress, improving the working setting and reducing health risks among family doctors, especially in our regions where the family doctor contract services were launched later than in other areas in China. With the initiation of China’s new medical reform and health care system, family doctors assume the role as gatekeepers of the public’s health. Community health service policies, including family doctor contract services and hierarchical diagnosis and treatment, have reaped benefits in terms of reducing the difficulty of accessing medical services and its high costs and solving other health issues. Due to the huge population and rapid ageing of the population, an endless number of rules and regulations, a lack of promotion and learning opportunities, and poor wages and salaries, community doctors are working in a high-stress environment and experiencing decreasing job satisfaction [29-31]. Studies showed that people with an effort-reward imbalance suffered from sleep problems, an elevated hazard of coronary heart disease and chronic fatigue syndrome [10,32-33]. Job satisfaction, characterized as one’s sense of happiness and personal perceptions of working factors, is related to a sense of belonging and enthusiasm for work, as well as to an organization’s retention rate [34-35]. So, this survey not only integrated the related sociodemographic characteristics of job satisfaction but also examined the relationships between effort-reward imbalance and job satisfaction among family doctors.
In this study, our subjects were sampled from 46 health centres in 23 districts or towns throughout Chengdu. This study aims to explore the factors that influence job satisfaction and the relationship between work stress indicators and job satisfaction among family physicians. A total of 1,105 participants completed the survey, and they displayed a low level of satisfaction (the overall mean MSQ score was 52.01±13.23), which was lower than that of Chinese university teachers (69.71), Chinese township cadres (71.21), community health workers from two cities in northern China (68.2) and Chinese specialists [25-27,29]. A possible explanation for the discrepancy is China’s national conditions and its geographical and economic diversity. The requirements for basic health services at community health centres in China are increasing as the economy grows and the population ages. Notably, in the context of preventing the COVID-19 epidemic, family doctors must assume increasing responsibility and multitasking works, which caused more than half of 840 primary healthcare workers to feel stressed and depressed [36]. Research reported that challenges in carrying out the responsibility and multitasking work had a crippling effect on job satisfaction [37,38]. Our study focuses on the associations among relative variables within one structural model and highlights how effort-reward imbalance affects job satisfaction among primary healthcare providers. Furthermore, this study provides a new integrated perspective so that the health sector could improve family doctors’ job satisfaction by developing relevant positive factors.
Age, education, job rank, institution type, years of working and monthly income are demographic factors of family doctors’ job satisfaction. Concerning age, a study conducted among university teachers revealed a U-shaped relationship between age and job satisfaction [27], but our study did not report such kind of relationship. Job satisfaction is much greater in the 36 to 45-years-old group than in the other age groups. The explanation might be that this group had a high education level and climbed rapidly up the professional ladder, enabling them to be content with their job accomplishment. Family doctors with a master’s degree and above scored higher than those with a bachelor’s degree and below. Family doctors with a high education level can get access to publishing academic papers and undertaking research projects, which are the basic requirements for applying for a promotion in China. The current study showed that a worker’s professional rank influenced the level of job satisfaction, which was consistent with other studies [39-40]. In addition, participants who worked in community health service centres were more likely to report a higher score of job satisfaction than those who worked in other types of health institutions. A possible explanation was that community health centres located in economically developed areas had a greater opportunity to improve healthcare access, basic health infrastructure, and high-quality health services than others. As for working years, some studies found that they affected staff satisfaction [29,37,41], but others presented the opposite results [46]. In the present study, workers with 16-20 working years were more satisfied with their job. The effect of working years was also reflected in the regression model. The reason for this phenomenon could be that staff with a longer duration of working experience were equipped with adequate medical skills and were responsible for more work, resulting in higher salary and social status. Moreover, we reported that sufficient monthly income was a strong predictor of job satisfaction. This corroborated findings from research conducted in Peninsular Malaysia and China among Community Health Workers [37,42]. There were other points of view on salary. Studies abroad indicated that financial and non-financial factors affected job motivation and satisfaction among rural health workers [43] and that non-monetary factors had a greater impact on professional and performance satisfaction than income did among health workers [44,45]. Hence, income escalation combined with non-financial incentives could improve multidimensional satisfaction among family doctors.
This study demonstrated that effort-reward imbalance and overcommitment had a detrimental effect on general job satisfaction in correlation analysis. Moreover, overcommitment (rather than effort-reward imbalance) was a strong determinant of family doctors’ job satisfaction. According to the hierarchical regression results, based on the absolute value of β, effort-reward imbalance and overcommitment were likewise negatively correlated with job satisfaction. In China, family doctors exerted greater effort toward organizational overall goals, suggesting that they might overestimate their abilities and devote more effort to tasks that were beyond their capabilities, leading to failed reciprocity between efforts and rewards. Research suggested that employees with the effort-reward imbalance and high overcommitment were at a higher risk of stress-related mental and physical distress illnesses [46,47] which resulted in decreasing job satisfaction. On the contrary, a high level of job satisfaction has been shown to improve psychological and mental well-being [48].
Furthermore, our study may provide a new perspective for the health administrators so that they could promote family doctors’ job satisfaction by developing strategic changes. To mitigate the dissatisfaction of family doctors at primary healthcare centres, it is necessary to establish a better incentive system and modify working conditions. This can be done by increasing income level, ameliorating the work burden, providing more learning and training opportunities, improving education level and professional title, avoiding turnover intention and ensuring the stability of the primary health workforce.
A few strengths of this study need to be mentioned. The large sample size of family doctors covered every geographical area in Chengdu and this ensured the sample was representative and general. This survey was completed anonymously on line in a short time to ensure the data with reliability and comparability. However, the present study does have some limitations. First, due to the characteristics of a cross-sectional design in this study, it was not able to draw causal conclusions. To deepen the understanding of job satisfaction in this study, a qualitative approach or a longitudinal study is needed. The second limitation was that some other variables that have not been considered in this study might also have an impact on job satisfaction. Therefore, further research is needed to verify the relationship between these variables and job satisfaction.
This study revealed that the level of job satisfaction among family doctors was considerable low. Age, education, job rank, type of institution, years of working and monthly income were influencing factors of job satisfaction. There was negative significant association between effort-reward imbalance, overcommitment and general job satisfaction. The results have implications for interventions to improve the job satisfaction of family doctors. A balance between efforts and rewards, a better incentive system and modify working conditions should put forward to increase family doctors’ job satisfaction.