This unique cross-sectional survey study describes palliative care practices and the burden of moral distress during the COVID-19 pandemic in the Czech Republic. This study is exceptional in research by both medical and non-medical staff. We found a significant shift in providing palliative care during the pandemic that was also one of the sources of moral distress for HCPs. Our results also confirm that providing palliative care is more psychologically demanding from the point of view of HCPs than full treatment, which supports findings from other studies [27, 28].
The most important data from our survey show that more than half of all respondents were exposed to MD during the pandemic. Additionally, only one-fifth of HCPs agreed that the level of MD in the COVID-19 pandemic was comparable with the level of MD before the pandemic. These results are comparable with findings by similar studies focused on MD during the pandemic. More severe MD was described in HCPs working with COVID-19 patients compared to the level of MD in HCPs working with patients without COVID-19 in recent studies investigating mental health [1–3]. Contrary to these studies, our study was focused on the MD of HCPs working in ICUs, where critically ill patients were hospitalised. This care is extremely demanding for specific knowledge and hard and soft skills, especially in a new, more challenging situation such as the COVID-19 pandemic [29].
The following two factors were independently associated with MD risk: perception of disproportionate care and perception that the dying of COVID-19 patients was not dignified. These modifiable factors of MD are features of ethical climate and patient-oriented care.
Perceiving disproportionate care within the team regarding organ support was a major source of MD that more than half of HCPs experienced. This factor was reported in other studies, but our study confirms these findings in a larger study population [7, 8]. Disproportionate care is one of the most important triggers for MD. Improving the decision-making process will reduce the incidence and the level of MD, but this process requires further education and training for all HCPs. Correspondingly, after the DISPROPRICUS study, we know that enhancing the ethical climate is important for identifying patients receiving excessive care [30].
The authors consider it alarming that according to our respondent's one fifth of patients did not die with dignity, even if dying with dignity should be the primary goal of palliative care. The factors that led to this situation were mainly systemic problems, inconsistent physicians’ views on palliative care, and insufficient understanding of palliative care principles. Systemic problems will diminish after the pandemic has ceased, but the other factors need to be solved with proper education and protocols.
The interesting finding of the survey is the identification of the factor significantly associated with reducing the chance for the occurrence of MD. Dying with dignity reduced the chance for the occurrence of MD by approximately 76%. This is an important modifiable factor by HCPs involved in palliative care and ICU management by enhancing patient- and family-centred care. For example, ABCD (Attitude, Behaviour, Compassion and Dialogue) approaches for dignity conserving care can be used in practice or for education purposes [10, 11]. The results show that the comfort of patients´ dying is very important, because it unquestionably affects the patients but also the HCPs´ MD in both manners.
Communication about potential disproportionate care and setting patients´ therapy goals is an essential part of palliative care. Our study found statistically significant differences between physicians and nurses in possible participation in these discussions. Moreover, our results indicate that despite both nurses and physicians expressing their opinion about disproportionate care, more than half of nurses’ opinions were ignored, which carries a high potential to trigger and worsen MD and burnout syndrome [27, 31]. Improvement in team communication, including treatment goals with candid and clear reasoning, could significantly reduce HCPs´ distress.
Poor communication could also be caused by missing local protocols for palliative care and palliative teams. Only less than half of the respondents could reach the palliative team, and only one-third could use protocols for palliative care. This is the hospital's responsibility and ICU management, as other studies investigating the role of palliative teams in ICU palliative care showed [32, 33]. Establishing a palliative care team in each hospital is a long-term goal. Additionally, improving palliative care education and creating protocols for palliative care practice is one of the major goals of the newly established palliative initiative in the Czech Republic (https://www.med.muni.cz/ripe-icu/en).
The EOLD are made within the shared decisions model based on the patient's actual health state and prognosis, but also the patient's wishes and values. One way to acknowledge them is through discussion with the patient. In the ICU environment, this is often impossible. The legal way to know the will of patients unable to communicate sufficiently is through advanced directives. Our findings suggest that this possibility is not used adequately in the Czech Republic, probably because it was legalised in 2012 and has not been well known throughout the population yet.
EOLD often involved physicians, primary nurses, and patients´ relatives, but in general, nurses were surprisingly involved in only half of the reported cases. These findings are opposite to the whole teamwork concept in the ICU and contrary to the overall recommendations regarding EOLD [34, 35]. The authors emphasize that the opinion of nursing staff should be taken into account. Similar results were confirmed in more studies [8, 9]. These facts represent an opportunity to improve the ICU atmosphere and reduce the risk of moral distress, especially among nurses.
Another important finding from our study is that only approximately one quarter of respondents experienced family involvement through the shared decisions model. We have no data to compare practices regarding the involvement of relatives in EOLD before the pandemic. On the other hand, COVID-19 and related restrictive public and visitation policies separated patients from their beloved ones, leaving them alone. These factors are reported to be associated with disturbed experience and increased risk of posttraumatic stress disorder in family members [36, 37]. But surprisingly, our study findings show that despite alternative ways of communication with relatives being available– telephone and video calls – the vast majority of relatives (85.9%) were informed personally. It was reported that visitation was totally banned during the pandemic or allowed only for EOL visits [37]. Early family involvement and the possibility of psychological support during EOLD for relatives and HCPs is strongly recommended, but during extraordinary times of COVID-19, family members were loaded by additional frustration [27, 38, 39].
One of the key principles of palliative care is to relieve patients´ discomfort; therefore, monitoring symptoms is essential for efficient care. Our findings show that the overall monitoring of specific forms of distress could be improved. Spiritual distress was the least monitored, and our results correspond with other studies investigating spiritual distress, its monitoring and possible problems. But this kind of distress is the most complicated to evaluate. The HCPs are often unsure how to approach these topics or maybe scared of possible patients´ questions [40, 41]. The professionalism regarding this sometimes overlooked topic requires proper education, clinical practice, and extensive training; therefore, it is impossible to have qualified HCPs at each ICU. For this reason, at least one member of the palliative team should be qualified in spiritual distress monitoring and available to assist ICU staff.
According to our results, the practice of palliative care during the pandemic was different. The most frequent causes of this difference were health system congestion, personnel factors [9], clinical characteristics, and the prognosis of COVID-19 infection [4, 5, 7].
The COVID-19 pandemic exposed all HCPs to the new situations. Physicians had to perform rationing and triage patients without enough information about this new diagnosis with a poor prognosis [42–44]. The hospitals were overloaded, and the nursing staff had less time for patient care, which could lead to poor quality of care. Lack of equipment, medicaments or less time represented the situation called resource scarcity. COVID-19 pandemic showed the problem with resource allocation and the potential risk of disproportionate care. Discussion about resource allocation and developing rules and guidelines is essential, it can prevent MD development in medical staff in the future [12, 13].
As we know, level of MD represents an essential factor for the risk of burnout or job dissatisfaction and potential turnover and attrition in the profession. Many sources and modifiable factors of MD have been mentioned. It is a challenge and commitment for the management of hospitals and ICUs at the local level and, of course, a challenge at the national level for the direction of the Ministry of Health and all stakeholders involved (e.g. universities, professional societies).
Strength and limitations of the study
The study's main strength is a nationwide cross-sectional study that includes both medical and non-medical staff. The second main strength is that the study was supported by the new officially established palliative initiative in the Czech Republic and supported by the Ministry of Health and professional societies of HCPs. This study has several limitations. First, the survey was performed only in the Czech Republic; hence it may not be generalised to other countries. The second limitation is the low response rate. Only 14.5% of respondents opening the survey finished it completely. Another possible complication is the respondents´ composition. Some of them worked in specially established ICUs without previous experience with palliative care. Still, both groups (from newly established ICUs and „traditional“ ICUs) reported problems with moral distress. We therefor assume that our work is meaningful and will need to be continued in the long term.