The health statuses are described in terms of the number of health conditions, the severity of the condition, and health behaviour–associated risks. These dimensions affect the goals of the patient groups and are thus important for a HA to consider. These combinations are presented in Table 1.
Table 1
Dimensions of the segmentation model and their relevance in terms of outcome measurement
Health status
|
Severity
|
Single /
multimorbid
|
Health behaviour / risks
|
Healthy
|
Not relevant
|
Not relevant
|
Relevant:
A healthy person may have behavioural issues and an elevated risk
|
Curable condition
|
Relevant:
For severe: disease-specific frameworks
For mild: generic assessment of outcomes
|
Not relevant:
Measurement logic can follow disease-specific frameworks
|
Relevant:
A person may have an elevated risk for a chronic condition
|
Chronic condition
|
Not relevant:
Severity is an outcome measure
|
Relevant:
For a single, chronic condition: disease-specific frameworks
For multimorbid conditions: general health status
|
Relevant:
A person may have elevated risk for another chronic condition
|
Terminal condition
|
Not relevant:
Always severe
|
Not relevant
|
Not relevant
|
The health statuses are first categorised by severity. Healthy people cannot have a severe condition, while terminal cases are always severe. Curable conditions can be separated into mild and severe cases. Care processes for severe, curable conditions follow a disease-specific logic, and outcomes can be measured with disease-specific metrics, such as those provided in the International Consortium for Health Outcomes Measurement (ICHOM) standard sets. For mild, curable conditions (e.g., upper respiratory infections), it may not be necessary to have disease-specific measurement sets, since such an approach might be too burdensome. For chronic patients, severity can indicate the progression of a chronic condition. In this case, the severity of a disease can also be used as an outcome measure of how well the disease is managed. It is possible, however, that a chronic condition is severe from the outset, which must be considered when defining the outcome goals.
The health statuses can further be categorised as single versus multimorbid conditions. For multimorbid patients, it may be impossible to discern the effects of different diseases vis-à-vis functionality and self-reported health status. Thus, general quality-of-life measurements may be more relevant than disease-specific measurement frameworks. Even though multiple chronic conditions are common in the population, especially older people [30], outcome measurement studies focusing on multimorbid conditions remain limited [31].
A similar problem also exists, if a patient simultaneously has two or more curable conditions. For example, a person can have severe osteoarthritis, while simultaneously suffering from a cataract. When following the disease-specific measurement logic of VBHC, the other condition affects the measurement of the individual’s health status and functionality, and should somehow be taken into consideration.
The last relevant segmentation dimension is health behaviour, which refers to the risk faced by a healthy person of developing a chronic condition or by a chronically ill person of developing complications from a disease or another chronic condition. Preventing diseases is an important goal for a HA. In order to achieve this goal, it is important to follow the development of health risks in a population, many of which relate to the behaviour of individuals. Thus, classifying all groups (excluding terminal) with respect to health risk is relevant for segmentation.
The categories defined in Table 1 are arranged as a flowchart algorithm that produces mutually exclusive segments, as illustrated in Figure 1. The flowchart starts with the most severe condition and moves towards mild conditions and healthy individuals. Patients with severe conditions may also experience mild conditions, such as a multimorbid patient with a curable condition and health risks, although the goals for an HA are determined by the most severe condition. The assessments of health status is limited by what data can be collected from the population based on service use, or through screening, and surveys. This inevitable uncertainty is expressed with the phrase ‘not that I know of’. Thus, the result of segmentation is never 100% accurate—there are always individuals with diseases that are undiagnosed as well as individuals with elevated risks of which they themselves or their healthcare provides remain unaware.
The first question in the algorithm is: Does the person have a terminal condition? If so, palliative care is in order. Patient-relevant goals are associated with the quality of death, such as its timeliness and peacefulness [32]. If the answer to the first question is, ‘not that I know of’, the algorithm advances to the next question.
If there is no indication of multiple chronic conditions [33], the algorithm moves to examining the existence of a single chronic condition. If no chronic condition has been identified for the individual, the remaining options consist of a curable condition, an elevated risk, or being healthy.
If no disease has been identified, the individual can have an elevated health risk or can be healthy. The question ‘Does the patient have a health-related risk?’ can be asked at any point, since an elevated risk can co-exist with any medical condition (excluding a terminal condition). Therefore, the ‘increased risk’ segment can be divided further: 1) people who have no diagnosis, whereby risk is their only known medical issue and 2) people who have a curable or chronic medical condition, but are also at an increased risk for some other chronic condition.
The last question is: ‘Does the person use services without falling into any of the previous segments?’ People using services without a discernible reason are assumed to be seeking help for a perceived problem which has no externally observable manifestation or the need is such that it cannot be fulfilled through the means available within the healthcare system.
The exact outcome goals need to be defined in each organisation in order to align with the organisation’s strategy and goals. We have defined example goals to illustrate the differences between segments (see Table 2). Either the outcome goals or the outcome measurement logic for separate segments differ from each other (see Table 2), indicating that they are meaningful segments for an HA and fulfil the criteria for segmentation. For instance, the measurement logic for severe and mild curable conditions diverge: for severe, curable conditions specific measurement sets can be employed, but for mild conditions a simpler approach is justified. The goals for chronic conditions are the same regardless of the number of chronic conditions (single chronic versus multimorbid). However, the measurement logic is different for these groups.
Table 2
Goals and outcome measurement logic for each segment
Segment
|
Outcome goal
|
Outcome measurement logic
|
Healthy
|
Keep healthy
|
Routine surveys concerning health behaviour and health status
|
Help
|
Help to find valuable services
|
Routine surveys considering health behaviour and health status
|
Increased risk
|
Mitigate the risk
|
Risk-specific measures
|
Mild curable without risk
|
Solve the health problem
|
Light generic assessment if problem is solved (Patient Reported Outcome Measure, PROM)
|
Mild curable with risk
|
Solve the health problem
Mitigate the risk
|
Light generic assessment if problem is solved (PROM)
Risk-specific measures
|
Severe curable without risk
|
Recover from episodes of illness or injury
|
Health condition–specific measurement sets
|
Severe curable with risk
|
Recover from episodes of illness or injury
Mitigate the risk
|
Health condition–specific measurement sets
Risk-specific measures
|
Single chronic
|
Maintain (or improve) health status and functioning
|
Health condition–specific measurement sets
|
Multimorbid
|
Maintain (or improve) health status and functioning
|
Assessment of health status and functioning and possibly health condition–specific sets
|
Terminal
|
Quality of death
|
Further research is required
|
First, a HA needs to determine the size of the population for each segment described in Table 2. The size of the segments represents the first means of analysing the health of the population. At a system level, the objective is to prevent people from having multimorbid or chronic conditions and to keep people in the healthy segment as long as possible. Thus, changes in the proportions of segments can be utilised to assess the performance of the healthcare system and to manage the system.
As a case example, we calculated the volumes (proportions) of the segments in the adult (18+ year-old) population of Finland (4.4 million people) in 2018. Finland has unique Social Security ID as well as national registries for healthcare services, which enables reliable population level analysis. The estimates were based on individual level data from the national health care registers and cause of death register (The Finnish Institute of Health and Welfare, Statistics Finland).
First, the volume of terminal conditions was estimated through cause of death statistics from Statistics Finland. We excluded acute and trauma-based causes of death as they often do not imply a terminal condition as defined in this model, and considered only classes of malignant tumours, neurological causes other than strokes, and cardiac conditions other than ischemic heart disease.
Second, the number of chronic patients was defined as the number of patients with an ICD-10 code or ICPC-2 code in primary care implying a chronic condition as defined in Calderón-Larrañaga et al [34]. Multimorbid conditions were defined as patients having two or more of these chronic conditions and single chronic as having only one.
The number of severe cure conditions was defined as patients without chronic conditions, who had an inpatient episode in specialist care during one year. Mild cure and prevention were defined as the patients who had a contact with healthcare services during 2018 but did not belong in the above-mentioned segments. Prevention could not be distinguished from mild cure based on the information available in our database.
The group of people with an increased risk was difficult to estimate. Based on studies by the Finnish Institute for Health and Welfare [35], the prevalence of risk factors in the Finnish population ranges from 10% (regular smoking) to 40% (an elevated total cholesterol exceeding 6.5 mmol/l). Such studies do not consider whether individuals with an elevated risk for a specific disease already have another chronic condition or sought health services for curable conditions. Therefore, it is impossible to say how individuals with an elevated risk are divided among the ‘healthy’, ‘curable’ or ‘chronic’ categories.
The largest segments were multimorbid with 1.19 million patients (27 % of the population) and the single chronics with 1.59 million patients (36 % of the population) (see Figure 2).
The next step involves measuring the outcomes for each segment based on the goals and logic summarised in Table 2. Although the ultimate goal for the HA is to reach the health goals for the population segments, it can only try to obtain them through the actions of healthcare service providers, who have direct access to the population. What a HA can do is to utilise the health status and outcome information through integrating it in the governance mechanisms for each provider. This includes normative guidance, information sharing, and resource allocation principles as well as reimbursement schemes for providers. The challenge here is that one service provider may have several segments as customers and one segment may need multiple service providers.
Resource steering serves to allocate money and/or resources. In Table 3, we show how the outcome goals for different segments could be tied to providers’ incentives. E.g., in severe curable conditions, bundled payments [3,36] may support a value-based approach better than fee-for-service since the episode may consist of several service events (i.e., contacts, visits, and inpatient episodes).
A HA can set norms for service providers such as requirements to follow care guidelines, measure outcomes, or even set minimum requirements for outcomes depending on the segment. Setting norms for outcomes may raise concerns that providers will select patients with better expected outcomes, which needs to be handled using case-mix adjustments or other norms that limit possibilities for selection. Furthermore, information steering may be directed at both service providers and the population. Simply collecting and distributing outcomes information to providers and the general public may affect the behaviour of the service providers or the population.
Table 3
How to build governance mechanisms for service providers in different segments
Segment
|
Resource / incentives
|
Norms
|
Information
|
Healthy
|
Incentives for the promotion of a healthy lifestyle
|
Not relevant
|
Health literacy–related information
|
Help
|
Global budget, incentives for the promotion of a healthy lifestyle
|
Not relevant
|
Health literacy–related information, information on other services
|
Increased risk
|
Outcome-based, incentives for the promotion of a healthy lifestyle
|
Systematic evaluation of health-related risks of a population
|
Health literacy–related information
|
Mild curable (with or without risk)
|
Fee-for-service, out-of pocket with an outcome bonus
|
Access to care, requirements for outcome measurements
|
Outcome comparisons between providers for patients and professionals
|
Severe curable (with or without risk)
|
Bundled payment with an outcome bonus
|
Minimum requirements for outcome measurements
|
Outcome comparisons between providers for patients and professionals
|
Chronic
|
Regular fee with an outcome bonus
|
Clinical care guidelines, requirements for outcome measurements
|
Health literacy–related information, information supporting self-care,
outcomes comparisons
|
Multimorbid
|
Regular fee with an outcome bonus
|
Clinical care guidelines, requirements for outcome measurements
|
Health literacy–related information, information supporting self-care, outcome comparisons
|
Terminal
|
Global budget
|
Quality of resources in end-of-life care
|
Quality of death information
|
The decision-makers of HAs as well as representatives of ministries found the model useful for steering the regional health services. There is a growing need of