The study targeted 29 teachers and 6 school heads in collecting data concerning readiness for teaching and learning using ICTs in selected secondary schools from Gweru district in Zimbabwe. All teachers (29) completed and returned their questionnaires, and all the 6 school heads were successfully interviewed making a response rate of 100%. Data was presented using tables and pie charts. The analysis was informed by the E-readiness model which was simultaneously guided by research questions for the study but done using the thematic approach. Consequently, results are presented using five themes which are ICT facilities found at each school, essential human resources employed at each school, and computer related qualifications held by the teacher participants, uses of computers at each school as well as strategies suggested to facilitate effective and efficient ICT integration. The next section discusses the analysis for the first theme.
ICT facilities available in schools
The first theme presents and explains ICT facilities that are available in a particular school. Participants were required to tick from a list of the facilities that were provided and were further given an instruction to indicate any other facilities that they felt were necessary but not indicated on the list. Selected teacher participants were asked to indicate the availability of different facilities in their schools. Table 3 shows participants’ responses with regards to the availability of ICT facilities in schools.
Table 3
Showing participants responses with regards to ICT facilities that are available in schools. (N = 29)
Facility | Participants | F | % |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | | |
Mobile Devices | x | x | x | x | x | x | x | x | x | x | x | x | x | | x | x | | x | x | x | | x | x | x | x | x | | x | x | 25 | 86.2 |
SmartBoard | x | | x | | | x | | x | | | | x | | | | x | | | | | | x | | | | x | | | | 8 | 27.5 |
Teacher email account | x | | x | x | | x | | x | | x | | x | x | | | | x | | x | x | | x | | | | x | | x | x | 15 | 51.7 |
Student email account | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 0 | 0 |
General software | x | x | x | x | | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | 29 | 100 |
Communication software | | | | x | | | | | | | | | | | | | | | | | | x | | | | x | | | | 3 | 10.3 |
Digital camera | | | x | | | x | | x | | x | | x | x | | | | x | | x | x | | x | | | | x | | x | x | 13 | 44.8 |
Digital Photocopier | x | | x | | | | | x | | | | | | | | | | | | | | | | | | x | | | | 4 | 13.7 |
Multimedia projector | x | | x | | | | | x | | | | | | | | | | | x | x | | x | | | | x | | x | x | 9 | 31 |
Internet connectivity | x | | x | | | x | | x | | x | | x | x | | | x | x | | x | x | | x | | | | x | | x | x | 15 | 51.7 |
Desktop computer | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | 29 | 100 |
Laptop computer | x | | x | | | | | x | | | | x | | | | | | | x | x | | x | | | | x | | x | x | 10 | 34.4 |
Pinter | x | | x | | x | | | x | | x | | | | x | | | x | | | x | | | | | | x | | x | x | 11 | 37.9 |
WIFI | x | | x | | | x | | x | | x | x | x | | x | | x | | | x | x | | x | | | | x | | x | x | 15 | 51.7 |
Wired network | | | | x | | | | | | | | | x | | | | x | | | | | | | | | | | | | 3 | 10.3 |
Interactive Boards | x | | | | | | | | | | | | | | | | | | x | | | | | | | x | | | | 3 | 10.3 |
Following the current section, is a discussion on the second theme, ICT support staff in selected secondary schools. In this case support staff include laboratory technicians.
ICT support staff in selected secondary schools
The second theme emerged as a response to a question which sought to find out if there are lab technicians in secondary schools. Selected teacher participants were asked to indicate the availability of lab technicians and other ICT support staff in their school. Teacher participants were further required to explain how ICTs at their schools are maintained and how their network was supported if they had indicated that they did not have any ICT support technicians in their school. The frequency for the questionnaire responses for this research question is illustrated in Fig. 1.
As shown in Fig. 1, 10 out of 29 teachers (34.4%) indicated that there were ICT support staff available at their schools while 19 out of 29 (65.5%) indicated that there was no ICT support staff at their schools. When asked how they maintain their computers and support their networks (those who indicated availability of a network), the teachers indicated that they rely on outsourcing computer maintenance services and rely on internet service providers for network support. This was supported by a respondent, FST3 who said “Our school has a huge problem. The school does not employ a technician to fix our computers and support our school network. On the other hand, we have to outsource such services at a huge cost. In addition, we rely on Internet service providers for internet support related issues.” This is in contrast with (Mutisya et al., 2017, Gosper et al., 2007) who argues that technical staff are very critical in supporting the integration of ICT in schools for teaching and learning. However, the schools that did not have technicians indicated that they did not have the financial capacity to employ ICT support staff. This was illustrated by a respondent who said “If the government is failing to employ adequate teachers, do you think it will be able to employ technicians, due to the current budgetary constraints” EGH2.
This showed that few schools from the sample had ICT support staff who support their networks and offer technical services for their ICTs. This is an indicator that the degree of preparedness for teaching and learning using ICTs in these schools is low. Closely related to this theme is the issue of appropriate qualifications held by teacher participants which will be presented next. These are qualifications related to the teaching of computers or a qualification showing a deep understanding of the subject area.
Participants’ computer qualifications
Participants were also required to indicate their computer qualifications. Participants were presented with the following qualifications: ICDL, Certificate, Diploma, Higher National Diploma, Undergraduate Degree and Master’s degree. Participants were further required to indicate whether they had ever attended a computer skills workshop and to indicate if they were willing to attend any if they have never attended one. Figure 2 illustrates the responses with regards to the teacher’s computer qualifications.
As shown from Fig. 2, out of the 29, two teachers (7%) indicated that they had done an ICDL course while 4 out of the 29 teachers (14%) indicated that they were HEXCO certificate holders. Furthermore, 2 out of 29 teaches (7%) were holders of a Bachelor of Computer Science degree while 2 others (7%) indicated that they were holders of a diploma from a local polytechnical college. There were no holders of HND and master’s degree. Thus only 10 teachers out of the 29 had at least a computer qualification and a greater number of the teacher participants did not have any computer qualification. When the teachers were asked if they had ever attended a computer skills training, 12 out of 29 teachers indicated that they had once attended. However, they indicated that they were not provided with enough time to use the computers since there was a limited number of computers at the training venues. Respondent DGT5 remarked, “I once attended a computer training organised by the Ministry of Education two years ago, it’s unfortunate that we did not do much hands on as we were many and had very few computers available yet the training was for only one day”. Again, when the teachers were asked if they were willing to attend training, all teachers indicated that they were willing to attend a computer skills training. Some indicated that they were even willing to pay some tuition for the training if there was a need for them to do so. This was illustrated by a comment “Education is changing, computers are becoming important than before you cannot do without knowledge of computers, I am willing to attend computer courses, even it means paying for myself.” (EGT2).
These results reveal that there is an apparent skills gap hindering the successful integration of ICT. This may mean that either there is no commitment to bridge the skills gap or lack of understanding in the responsible officers who are supposed to spearhead ICT integration in schools. Furthermore, it may also be given that the responsible authorities do not understand the importance of ICT integration in schools hence the skills gap will remain if nothing is done. Thus, this is in contrast with Kalogiannakis (2010) who states that those who implement ICT should have a thorough understanding of ICT.
Out of the six school heads, none of them had the least qualification that was indicated on the questionnaire. All the six heads had no computer qualifications. Thus, these results indicate that teachers who are expected to use ICT for teaching and learning may not have proper supervision since the school heads lack a proper understanding of ICT skills. Poor administrative support is also highlighted by Bogler (2015) as a barrier to the successful integration of ICT in schools. The following section is a discussion on the results for purposes of computers in schools.
Purposes for which ICTs are used in schools
The fourth question required the participants to indicate the purposes for which ICTs are used at their schools. Participants were asked to indicate even more than one purpose as applicable. Some of the purposes were provided on the questionnaire, but participants were asked to add any other purposes that might have been omitted by the researchers. Table 4 shows the participants responses with regards to the purpose for which ICTs are used at their schools.
Table 4
Showing the different purposes for which computers are used in secondary schools. (N = 29)
Purpose | Participants | F | % |
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | | |
Research | x | | | | x | x | x | | | | | | | | | | | | | | | | | | | | x | x | | 6 | 21 |
Communication | | x | x | x | x | | x | | | | | X | x | x | x | | x | | x | x | x | | | | x | x | x | x | x | 18 | 62 |
E-learning | x | | | | | | x | X | | x | | X | | | | | x | | | | | | | x | | | | X | | 8 | 28 |
Administrative purposes | x | x | x | x | | x | x | X | x | x | x | X | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | x | 28 | 97 |
Teaching and Learning | x | x | | x | | | | X | | | x | | | x | | | x | | | x | | | x | | x | x | x | | | 12 | 41 |
Examinations Marking | x | | | | | | | | | | | | | | | x | x | | | | | | | | x | | x | | X | 6 | 21 |
Email | x | | | x | | x | | X | | x | | X | | | x | | x | | | | x | | x | | x | | x | x | | 13 | 45 |
Chat | x | | x | x | x | x | x | | x | x | | X | x | x | x | x | x | x | x | x | x | x | x | x | x | | x | x | x | 25 | 86.2 |
Download Music | x | | | x | x | x | x | X | x | x | | | x | x | x | | x | | | x | x | x | | x | | x | x | | x | 19 | 66 |
Play games | x | x | x | x | x | x | | X | x | | x | X | x | | x | x | | x | | x | x | x | x | x | x | x | x | x | x | 24 | 83 |
Surf the internet | x | | x | | | x | | X | | x | | X | x | | | x | x | | x | x | | x | | | | x | | x | x | 15 | 52 |
Use educational software | | | x | | | | | | | | | X | | | | | | x | | | | | | | x | | x | | | 5 | 17 |
Write computer programs | | | | | | | x | | | | | | | | | | x | | | | | | | | | | | | | 2 | 7 |
Creating multimedia | x | | | | | | | | | | | X | | | | | x | | | | | | | x | x | | x | | x | 7 | 24 |
Creating Databases | x | | | | | x | | | | | | X | | | x | | | | | x | | x | x | | | | | x | | 8 | 28 |
Collaborative projects | x | | x | x | | x | | | | x | | X | | | | | x | | | | | | | | x | | x | | | 9 | 31 |
Telecollaboration | x | | | | | | | | | | | | | | | | | | | | | | | | | | x | | | 2 | 7 |
As shown in Table 4, major uses of computers in selected schools included administrative purposes, chats, games and downloading audio and video files. Despite their critical role for teaching and learning, tele-collaborative learning, research, eLearning and creating multimedia lagged behind in the hierarchy of uses of computers as explained in the following section.
Interview results indicated that school heads used computers for administrative purposes, email, chat, downloading audio and video files as well as surfing the internet. This was illustrated by CSH1’s comment “Generally, we use computers to obtain and manage information especially for administration particularly for record keeping and browsing the internet, sending emails, chatting, downloading videos and other files”. One of the school heads also indicated that he used computers to play games during his spare time. “My daughter, to be honest with you, I use computer in my office to play FiFA and playcards when not busy” (EGH1).
However, the use of computers for administrative purposes was the most common response given by the interviewees while playing games was the least common. Both the questionnaire and interview results indicated that computers in schools were used more for administrative purposes than for teaching and learning. Chatting and downloading audio and video files were the other common uses that were indicated. Most uses to do with teaching and learning were still not common among sampled teachers. These results agree with the findings of Barros and Lazarek (2018) who asserts that the use of ICTs in schools are mostly non-academic. This may have indicated that the authorities who push for ICT integration lack policies that clearly state the purposes of ICT integration in schools. Again, this may also create some risks that are associated with the misuse of ICT in schools. The results obtained also agree with the opinion of Tomczyk (2019) who state that teachers are less confident when it comes to using ICT to promote the development of more complex teaching and learning processes. In the next section, strategies for that can be used to facilitate efficient and effective ICT integration are discussed.
Strategies to facilitate efficient and effective ICT integration
The fifth question required the participants to suggest the strategies that they think can be used to facilitate efficient and effective ICT integration in secondary schools. Table 5 below shows the different strategies that were proposed by the participants.
Table 5
Showing participants views on how computer readiness in schools can be improved. (N = 29)
Recommendation | Frequency | Percentage |
Introducing ICT as a compulsory subject. | 25 | 86 |
Allow teachers and learners to use computers for other subjects | 27 | 93 |
Negotiating for low tariffs from Internet Service Providers | 26 | 90 |
Getting financial support for acquiring ICTs from the government | 28 | 97 |
Teacher computer training skills | 29 | 100 |
Mandatory use of electronic learning | 22 | 76 |
The government should subsidize internet services in schools | 26 | 90 |
Every teacher must have a minimum computer qualification | 25 | 86 |
Regular workshops on computer training | 29 | 100 |
Rewarding teachers and leaners for using computers | 29 | 100 |
The government should allow study leave for teaches to study ICT | 29 | 100 |
Monthly computer skills staff development workshop | 29 | 100 |
Need for a special loan for teachers to buy laptops and other ICTs | 29 | 100 |
From the results shown in Table 5, teacher computer training skills, regular workshops on computer training, rewarding teachers and leaners for using computers topped the recommendations suggested by participants. Other major recommendations were that the government should allow study leave for teachers to study, the need for ICT monthly computer skills development through staff development workshops and the need for a special loan for teachers to buy laptops and other ICTs. However, sampled teachers also acknowledged that there is a need for a mandatory use of ICTs in teaching and learning whilst the education authorities should continue negotiating for low tariffs from internet service providers as well as financial support from the government.
Interview results indicated that there is a need for compulsory use of computers by teachers when teaching. This was summarised by FDT3 who commented “I would suggest that the government make it compulsory for teachers to use computers in classrooms and subsidies internet services. Internet services are quite expensive and unfordable for rural schools like ours”.
APH1 also indicated that teachers need training and that the government should subsidize internet services in schools. “Without government financial assistance and support computerisation can cannot succeed in rural schools. In addition, government should consider funding workshops, trainings and subsidies internet”.
Heads also recommended regular workshops on computer training and that the government should give financial assistance to schools to build their ICT capacity. They also indicated that it should be mandatory to use electronic learning and other electronic resources for teaching and learning. These results are in line with recommendations from Alhawiti (2013) on strategies for integrating ICT into schools. Thus, the interview results and questionnaire results agree to the same needs that should be affected to allow the proper use of ICTs in schools. There is a dissonance between the recommendations that were provided by the participants and what is currently prevailing in terms of ICT integration, this may, however, indicate that teachers are not involved in decision making which may be critical for successful ICT integration in schools. Thus, for ICT integration to be successful, there is a need for the involvement of everyone (Mutisya, Mwania, & Mulwa 2017). The following section is a discussion of the findings.