Background
Type 2 Diabetes (T2D) is a common chronic disease, with socially patterned incidence and severity. Digital self-care interventions have the potential to reduce health disparities, by providing personalised low-cost reusable resources that can increase access to health interventions. However, if under-served groups are unable to access or use digital technologies, digital health interventions might make no difference, or worse, exacerbate health inequity.
Study aims
To gain insights into how and why people with T2D access and use web-based self-care technology and how experiences vary between individuals and social groups.
Methods
A purposive sample of people with experience of using a web-based intervention to help them self-care for T2D were recruited through diabetes and community groups. Semi-structured interviews were conducted in person and over the phone. Data were analysed thematically.
Results
A diverse sample of 21 participants were interviewed. Health care practitioners were not viewed as a good source of information about Digital Health Technology (DHT) that could support T2D. Instead participants relied on their digital skills and social networks to learn about what DHT are available and helpful. The main barriers to accessing and using DHT described by the participants were availability of DHT from the NHS, cost and technical proficiency. However, some participants described how they were able to draw on social resources such as their social networks and social status to overcome these barriers. Participants were motivated to use DHT because they provided self-care support, a feeling of control over T2D, and personalised advice or feedback. The selection of technology was also guided by participants’ preferences and what they valued in relation to technology and self-care support, and these in turn were influenced by age and gender.
Conclusion
This research indicates that low levels of digital skills and high cost of digital health interventions can create barriers to the access and use of DHT to support the self-care of T2D. However, social networks and social status can be leveraged to overcome some of these challenges. If digital interventions are to decrease rather than exacerbate health inequalities, these barriers and facilitators to access and use must be considered when interventions are developed and implemented.
This is a list of supplementary files associated with this preprint. Click to download.
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On 09 Dec, 2020
Received 09 Dec, 2020
On 07 Dec, 2020
Invitations sent on 06 Dec, 2020
On 02 Dec, 2020
On 02 Dec, 2020
On 02 Dec, 2020
Posted 23 Mar, 2020
On 23 Oct, 2020
Received 12 Oct, 2020
On 24 Sep, 2020
On 24 Sep, 2020
Received 29 Jul, 2020
On 22 Jun, 2020
Invitations sent on 03 Apr, 2020
On 19 Mar, 2020
On 18 Mar, 2020
On 18 Mar, 2020
On 09 Dec, 2020
Received 09 Dec, 2020
On 07 Dec, 2020
Invitations sent on 06 Dec, 2020
On 02 Dec, 2020
On 02 Dec, 2020
On 02 Dec, 2020
Posted 23 Mar, 2020
On 23 Oct, 2020
Received 12 Oct, 2020
On 24 Sep, 2020
On 24 Sep, 2020
Received 29 Jul, 2020
On 22 Jun, 2020
Invitations sent on 03 Apr, 2020
On 19 Mar, 2020
On 18 Mar, 2020
On 18 Mar, 2020
Background
Type 2 Diabetes (T2D) is a common chronic disease, with socially patterned incidence and severity. Digital self-care interventions have the potential to reduce health disparities, by providing personalised low-cost reusable resources that can increase access to health interventions. However, if under-served groups are unable to access or use digital technologies, digital health interventions might make no difference, or worse, exacerbate health inequity.
Study aims
To gain insights into how and why people with T2D access and use web-based self-care technology and how experiences vary between individuals and social groups.
Methods
A purposive sample of people with experience of using a web-based intervention to help them self-care for T2D were recruited through diabetes and community groups. Semi-structured interviews were conducted in person and over the phone. Data were analysed thematically.
Results
A diverse sample of 21 participants were interviewed. Health care practitioners were not viewed as a good source of information about Digital Health Technology (DHT) that could support T2D. Instead participants relied on their digital skills and social networks to learn about what DHT are available and helpful. The main barriers to accessing and using DHT described by the participants were availability of DHT from the NHS, cost and technical proficiency. However, some participants described how they were able to draw on social resources such as their social networks and social status to overcome these barriers. Participants were motivated to use DHT because they provided self-care support, a feeling of control over T2D, and personalised advice or feedback. The selection of technology was also guided by participants’ preferences and what they valued in relation to technology and self-care support, and these in turn were influenced by age and gender.
Conclusion
This research indicates that low levels of digital skills and high cost of digital health interventions can create barriers to the access and use of DHT to support the self-care of T2D. However, social networks and social status can be leveraged to overcome some of these challenges. If digital interventions are to decrease rather than exacerbate health inequalities, these barriers and facilitators to access and use must be considered when interventions are developed and implemented.
This is a list of supplementary files associated with this preprint. Click to download.
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