One theme was identified from the coded and categorized data: The theme captured the ‘Increasing barriers to healthcare’. This theme was developed from six subthemes that emerged from an iterative review of the transcripts: accessing healthcare, distressing situations living in fear, making forced choices, navigating the gatekeepers, and ‘Coping with increased poverty.
Theme: Increasing barriers to healthcare
Subtheme 1: Accessing healthcare
Participants’ narratives highlighted how they had experienced difficulty in accessing healthcare. They shared issues related to access to transport to health facilities, missed healthcare opportunities, and the lack of opportunity to receive services from skilled healthcare providers.
Issues related to transport
Many participants expressed concerns that the restrictions on movement affected their access to healthcare services. They noted that many women and their children had missed necessary follow-up care because it was not possible to access transport to healthcare facilities.
It was not easy to move, but I had to go to the local council to look for a letter, the process was not difficult, but again I had to look for transport; meanwhile, the baby’s condition was worsening, the temperature was high, the baby was vomiting, and it had diarrhoea. (Edward)
The restrictions on travel also meant that some people could not even access local facilities. Many participants reported that the worst outcome related to transport issues was that some births were assisted by a layperson or an unskilled service provider, sometimes with poor health outcomes.
I took care of my daughter, it was not easy, we had no transport, they never allowed motorcyclists to carry passengers, they only carried luggage. I thought about so many things and then I left everything to God. I knew the baby had to come out. I got prepared to deliver my daughter. Indeed, she pushed the baby to the floor; after delivering, this girl bled almost to death. (Norah)
A woman who delivered at home with the help of her mother said that:
I delivered from home because there was no transport, and the motorcyclists refused to take me to the hospital so I remained at home during the time of labour […] It was my mother who said that I can deliver from home… (Kaudah)
For some participants, the labour process started at home; they had intended to seek help from health facilities, but the process of obtaining permission to travel caused delays.
I started labouring during the daytime; unfortunately, we could not access permission to move easily, and transport to the hospital was not readily available. (Margaret)
Missed healthcare opportunities.
Participants identified issues related to missed opportunities to access healthcare. These issues originated from both the family and the health facility. Concerns were expressed about missed healthcare services.
My child was sickly and needed constant healthcare. I missed most of the appointments because of the process of getting travel documents and a lack of money. (George)
Other participants were prevented from or delayed in attending antenatal care by the bureaucratic procedures that had been put in place.
My wife was supposed to go back to the hospital for review but due to the situation of restricted movement, she did not go until I got permission to move from the Local Council leader. (James)
An HIV-positive mother expressed her continuing fear related to the missed opportunity to save her baby from becoming HIV positive when breastfeeding because of the lack of follow-up visits.
I am worried about my baby, I delivered from home, yet I was supposed to deliver from the hospital, he did not get the syrup that prevents HIV in the baby. (Kaudah)
Access to skilled healthcare providers.
Among participants who managed to reach a health facility, the shortage of staff and work overload of healthcare workers hindered care provision. In addition, the curfew and lack of transport often meant that the healthcare workers would start their duty late and would leave early despite women waiting at the facilities for their services. A related issue was that if a sick child could be taken to a health facility, there were few nurses available to provide care.
I reached them early in the morning one day at the health facility with my wife, but I left this place late in the evening. The nurses came late, and they left early, I had to wait for the evening nurses. (Sam)
Participants attributed this situation to the pandemic and recognized the pandemic had contributed to some of the omissions observed at healthcare facilities. But one of the participants lamented that:
I feel the government could have come up with a solution to this problem, we needed a concrete plan to ensure that care is provided during this difficult time. You see someone should have followed up to see how we were suffering accessing care. (George)
Subtheme 2: Distressing situations
Assessing care from qualified personnel became a challenge for participants and caused distress for some. Some participants were forced to buy over-the-counter drugs because of fear of contracting COVID-19 at a health facility or fear of moving around given the restrictions on movement.
I have not told you this, but during the COVID-19 pandemic, these children (grandchildren) fell sick [and] I had to go to the drug shop to buy drugs; this to me was very unusual, I have always taken these children to the hospital. The drugs never worked their sickness worsened and I almost lost one. (Jude)
The COVID-19 pandemic affected some health facilities that had to reduce the number of admissions or appointments to cope with the prevailing situation of limited staff. This situation negatively affected participants.
After the very sick child was examined and treated, they told me to go back home which I felt was not right. They gave me 1 month to come back for review. I realised that the health workers ended the clinics prematurely to allow them time to go home early. (George)
Many participants expressed dissatisfaction with the services offered at healthcare facilities. They felt that they were neglected because healthcare workers focused on instituting SOPs to prevent cross-infection from COVID 19.
The health workers were not welcoming at all, they kept on telling us to move away, saying that we might infect them with COVID. Indeed, the health workers were harsh on us, and I felt like not going back to the clinic because the love and care I used to receive from the health workers were no longer evident. (Rose)
This situation created loneliness among many mothers. One woman explained that before her discharge, she felt alone following her traumatic experience.
This time I almost died. There were so many delays…I think they [healthcare workers] are all competent, but none of them came near me, yet I had issues that I wanted to tell the midwife without any other person hearing… (Justine)
Some participants’ experiences at the health facilities negatively affected their intention to access care in the future.
The baby remained weak, and we (husband and his wife) were supposed to go back to the hospital after a week, but I never wanted to go through the same experience again. (Edward)
Sub-theme 3: Living in fear
Participants and their families described a fear of contracting COVID-19 from health facilities. This fear often resulted in participants missing or delaying necessary healthcare.
I have a feeling that this daughter-in-law might contract COVID-19 from the health facilities and bring it here because she keeps on telling me that she is going to the health facility […] Can we wait until COVID has subsided then we take the children for immunisation? (Jude)
In particular, older family members who would normally provide childcare were concerned about the risks of COVID-19 infection themselves:
I had warned her (daughter-in-law) never to move to the hospital with my grandchildren. I am the one who carries these children when this woman moves away from home, now imagine what if they contract the disease and they pass it on to me at this age, don’t you think I will die? (Jude)
The rules about mask-wearing in the hospital caused anxiety for some participants, as it emphasised the risk of contracting COVID-19 in the hospital. For these participants, this implied that the hospital should be avoided, and they chose to self-medicate instead.
But again, another fear that I have at the main hospital they are very strict with people wearing masks. Could it be that there are many people with COVID-19 viruses at this health facility? Here in these facilities around us, it is not a must…It was so scary that at one point had to buy drugs instead of going to the hospital in fear of contracting the coronavirus. (Mike)
Participants reported that healthcare staff was also noticeably cautious about being exposed to COVID-19. These fears meant that healthcare workers kept their distance from their patients, which reduced the opportunity for clinical examination and confidential discussions.
These health workers distanced themselves from us. I once had something to tell them, but I could not tell them because I sat very far from the health worker who attended to me, she never even examined me. She asked me questions when everyone was hearing. I just told her that I had a headache, yet I had another issue. They gave me treatment without examining me. (Joan)
Participants felt that they did not receive appropriate healthcare because of the healthcare providers’ fear of contracting COVID-19 from their patients, which noticeably reduced the level of care provided.
Subthemes 4: Making forced choices
The restrictions on personal and public transport affected participants’ choices about the level of health facility they could attend.
I prefer the main hospital Mbale. The only fear I had at that time was that if police found you on the road without a permission letter to move, that would be a crime, and you would risk being beaten up. (Mike)
Other participants were motivated to attend services at a higher-level facility (e.g. HCIV), where they would be offered all treatment free of charge. However, the restrictions implemented because of the pandemic hindered their access to these health facilities, meaning they had to attend a lower-level facility with fewer resources.
My dear friend, this time I had to tell her to go to the health centre near here. I know it is not as good as the other one but due to the challenges in transport and obtaining permission to move she had to go to the nearby health facility. But I think they did a good job; I have not had any complaints from her. (Judi)
Subtheme 5: Navigating the gatekeepers
Participants described how the security guards (literal gatekeepers) at the entrance to the hospital insisted on patients and visitors wearing masks. They reported that little support or advice was offered to those without masks.
But when I reached the health facility gate I was chased away because I did not have a mask. The gatekeepers told me to go and wear a mask. (George)
The other thing I think about is when you go to the hospital for immunisation without a mask, they do not attend to you. They chase you with the baby. The first time I took the baby to the hospital, I had to come back home without the baby being seen. So, I had to go back the following day. (Norah)
However, they noted that help was sometimes provided by these gatekeepers.
The time I took my child for immunisation, they sympathised with me, and they (the guards) gave me a mask otherwise they were not going to treat my child. (Alice)
Subtheme 6: Coping with increased poverty
Participants shared many issues that arose from the increasing levels of poverty in their communities, which had worsened during the pandemic. The pandemic exacerbated the difficulties caused by poverty that were already being experienced. Some participants had lost their jobs and others could not sell their products to boost their family income. In addition, the added costs of transport and masks had serious impacts on access to healthcare
I did not have money to buy a mask, I sat at the health facility with my sick child whose condition was worsening each minute that passed until someone gave me a mask and I entered the hospital. (George)
I had no money; I had no employment, which is why my sister died. We could not transport her to the hospital to deliver in time. (James)
Some participants had borrowed money to buy drugs with no plans for how they could pay the borrowed amount back.
They requested me to go and look for some drugs that were not available at the clinic, I borrowed the money, and I bought the drug. (Rose)
Another problem that was reported to be created by poverty and reduced family income was the lack of appropriate nutrition. Some participants described how they had no food to feed their families, a situation that resulted in poor pregnancy and breastfeeding outcomes.
I saw my wife suffer from hunger because I had no money to buy food. We had no money, and the feeding was not the best. (Sam)
…I did not have money to take care of my sick child, and I could not give my child the food he was meant to eat…This was so hurting, my child’s health deteriorated during this time, and I was lucky that my child did not die. (George)
Other participants shared how they had sold their livestock to buy food as a short-term measure.
…at least I had food I sold all my goats and chicken to support my family during the difficult time of COVID, I thank God I succeeded. (Mike)
However, short-term solutions such as selling livestock were likely to have long-term impacts on the family.