The learning outcomes of these proposals provide guidance to the universal introduction, support, and development of a communication curricula as a part of undergraduate medical studies in Poland.
The following set of recommendations is the first of its kind in Central and Eastern Europe. Country and language-orientated list of content, learning outcomes and teaching methods may inspire experts from other countries in this region and encourage them to prepare recommendations on the development of communication skills in medicine that correspond to Slavic countries' linguistic and cultural contexts.
Definition
The reference for the definition of communication in medicine is the one formulated by Jan Doroszewski in 2007 [38]. Its basic assumptions have been maintained and the essential determinants of medical communication from the perspective of the current state of knowledge and practical experience have been updated.
General communication competencies
The perception of communication should be interdisciplinary. Communication as a field of study and competence draws from various sciences. Integrating this knowledge and skills together is essential. As a result, this leads to the acquisition of competencies that the graduate can use in clinical practice. Therefore, the first part of the educational content (Tables 1 and 2) is related to students' understanding and acquiring knowledge and skills in various fields. Later in education, these elements are integrated with the clinical context.
Psychological, sociological, legal, ethical, and linguistic aspects of communication have been detailed (Table 2).
The basic skills associated with the consultation stages are based on the Calgary Cambridge model [48, 52], which accurately describes them. This list has been expanded with motivation, as it is vital in numerous diseases of affluence and as it should counteract the very poor health literacy of Polish society. Also, patient's perspective should be emphasized due to the still strong paternalism in Polish healthcare.
Teaching methods should be selected according to the aims and means of instruction. Using practical methods is highly recommended.
Graduate profile as a result of modern education
The process of educating doctors depends on the medical culture [47] and evolves with a changing world [48]. Successive technological and digital revolutions (new diagnostic tools, incremental changes and developments, specialization of knowledge, computerization, telemedicine) and social and cultural changes (increased autonomy of patients, a growing number of chronically ill people) have influenced medical education [49]. Still, it affects the practice of medicine [42].
The practice of medicine requires current and future doctors to develop new clinical skills, demonstrate broadly defined competencies (including communication skills), and emotional maturity. One thing does not change: medicine must maintain its primary goal of providing support to others in need, and to help facilitate their return to good health in life-threatening situations.
Being a doctor is not only about providing medical services. It is most importantly having – the privilege of building a special relationship with another person based on trust, respect, and an openness that no machine can replace.
A model utilized to train doctors should meet various requirements and expectations [20]. When designing this model, various factors and trends should be considered. They will shape the future working conditions of doctors. Medical education should be a response to these challenges. To be responsible enough, the priorities of education at the stage of undergraduate education should be already change and include key competencies in teaching (especially communication) that will allow doctors to practice their profession effectively. They will also support the smooth operation of the entire healthcare system.
Medical universities should follow modern standards of instruction with a view toward the future practice of medicine.
The organization of education
The development of highly competent communication skills should be initiated as early as possible, and optimally should be made a permanent part of the curriculum throughout all the years of a student’s medical studies. During education, the student should initially develop knowledge and appropriate attitudes. They will transpose into simple skills, and over time into more complex ones.
The introduction of communication skills training should also be integrated as an educational tool into inpatient and outpatient settings, as well as in medical simulation centers. The curriculum should be structured in such a way as to enable students to acquire practical communication skills that are essential in the practice of medicine. For the best education of practical communication skills, the number of students included in the study groups should not exceed the number of students in the clinical training groups.
Some studies suggest that communication skills can diminish during the four years of medical school [20]. Medical communication is allotted a limited amount of space in the curriculum. This curricular time must be expanded in order to enhance the important role of effective communication [50]. It is also important to continue communication skills training during the clinical years of undergraduate medical studies. To avoid the erosion of skills over time, clinical skills training should be continuous and supported by the institutional authorities [51].
The medical communication curriculum and classes should be designed, coordinated, and implemented (at least partially) by an internal unit responsible for the enhancement of communication competencies at a given university. Entrusting these tasks to a unit specialized in medical communication ensures that the consistency of the content taught in various classes will be maintained. Moreover, the appropriate preparation of those teaching communication subjects, and the employment of the appropriate didactic methods will ensure proper outcomes. The team responsible for teaching communication should employ specialists in medical communication who have certificates confirming their qualifications in this field. These factors should guarantee a high quality of education.
Assessment methodology
Assessment of practical skills is crucial in the learning process and should be an integral part of the curriculum. Formative assessment and summative assessment [54] are recommended. The first is to verify and monitor the direction of development of current students' knowledge and skills, and the second is to give a final grade for a given course, a task, or a block of tasks.
Both classic oral examinations (the so-called bedside examinations) and some written forms examinations (such as SJT - Situational Judgement Tests) assess communication skills. However, they do so in a selective and unstructured manner. Objective Structured Clinical Examination (OSCE) [55] or Mini-CEX (mini-Clinical Evaluation Exercise) carried out in a hospital setting and / or outpatient clinic as the methods of communication competency assessment are recommended. These two methods make a multi-faceted assessment of students' communication skills possible, and at the same time, they are characterized as highly reliable and valid.
Future directions and challenges
Poland faces challenges and pitfalls regarding the teaching of effective medical communication. The most critical barriers today in this field include (1) incomplete understanding (also in the medical community) of separateness and interdisciplinary foundations of medical communication, (2) misidentification of communication with persuasive (or even manipulative) techniques, and (3) perception of communication competencies separately from clinical practice.
In order to optimize communication skills teaching in practice, Junnod Perron cited the special need to: (1) modify the climate and structure of the working environment so that training and teaching of good communication skills in clinical practice become valued, supported, and rewarded; (2) extend communication skills training to all fields of medicine; (3) regularly provide structured training and adapt it to trainees' needs [56].
There is a need for developing a communication skills training program as the communication skills of many students turned out to be inadequate [57].
However, the quality of delivering the course should be high. Researchers in India found a high prevalence of unfavorable attitudes toward communication skills classes based on a poor quality of the subject [58].
The passage of time and the added experience gained by teachers may promote change. Students’ attitudes toward the learning clinical communication skills at the end of medical school have greatly improved over twelve years in two Norwegian medical schools from 2003 to 2015 [59].
Of course, competent communication includes an essential range of skills, and in order to maintain these skills beyond the undergraduate stage, continuing education will be needed [60].
Training in communication skills requires approaches which are different from the instruction related to other clinical subjects. It is also a challenge to ensure that students not only absorb the nuances of communication and interpersonal skills but adhere to them throughout their careers [25].
Based on the experience of Polish and foreign medical universities, detailed recommendations for the organization and training of communication competencies on medical courses are offered to integrate views on teaching, learning, and assessment of clinical communication. It should be extended to and adapted to other medical faculties in the long term and adjusted to their specific needs and conditions.
It is hoped that this paper may be of assistance to those involved in the planning, development, application, and evaluation of medical communication curricula. Although designed for undergraduate education, the consensus statement provides a starting point for further professional development.
Changes in the practice of medicine should lead rapidly to adjustments in the curricula content.
The responsible and wise implementation of the teaching of medical communication at Polish universities is of great importance to the future of the health care system, the performance and efficiency of doctors and medical teams, and in the level of the quality of care that patients receive.
However, appropriate care should also cover teachers' needs and prevention of their burnout. Medical faculty stress/burnout links directly to a willingness to implement medical school curriculum change [61]. Occupational burnout directly reduces the readiness to change. Therefore, to have successful academic reform in medical schools, it would be beneficial to assess and manage occupational burnout among clinical faculty members.
The necessary curriculum and organizational changes should be evolutionary, not revolutionary. It is essential that training in effective communication be coherent to the rest of the medical curriculum. Gradual integration of new techniques into the existing teaching model promises best chances of success. What is desired is also an approach change of the faculty members, who need to share the belief about the importance of medical communication teaching.