Summary Goal One: Finding a Suitable Behavioral Model
The first goal of the present study was to identify a theoretical model that is suitable for explaining the self-reported hand hygiene behavior of hospital patients and visitors. This was achieved by conducting an extensive survey among patients and visitors in four German hospitals using questionnaires based on the TPB, HAPA, and TDF. All three models proved useful for the task of examining laypeople's hand hygiene practice in hospitals. Among patients, 53% of the variance in the self-reported hand hygiene behavior during their hospital stay was accounted for by the TDF domains, 44% by the modified HAPA model, and 40% by the TPB factors. Among visitors, these figures were 60% (TDF), 37% (HAPA), and 55% (TPB) of explained variance in self-reported hand hygiene before and after patient contact.
During the model fitting process, it became clear that the HAPA model, in its original form, was not ideal for examining laypeople’s hand hygiene behavior in hospitals. The HAPA is a stage model of health behavior change with a pre-intentional motivational phase, in which the behavioral intention is formed, and a post-intentional volition phase leading from the aim up to action (25, 38). According to the HAPA model, action and coping planning act as mediators between intention and behavior (38, 53). However, for the patients and visitors surveyed in the study, these planning processes did not emerge as mediators. Our first assumption on why planning did not fit in the model was due to the role laypeople’s hand hygiene in healthcare facilities has played in the past. Researchers and hospital hygiene specialists have only comparatively recently begun to pay attention to laypeople as a potential vector for transmitting pathogens causing infections. Therefore, attempts to include them in the hospital’s infection prevention strategy are still at an early stage. Consequently, we expected many surveyed participants to place themselves in the pre-intention phase due to the lack of awareness that they should clean their hands at the moments specified for them. The HAPA questionnaire included a state of change item also used in previous research (48). Surprisingly, the majority of both patients (73.4%) and visitors (80.3%) positioned themselves in the post-intentional action stage, which also corresponds to their high level of self-reported hand hygiene behavior. This indicates that laypeople are aware that they should clean their hands regularly in the hospital and report doing so. However, this finding makes it harder to explain why the planning constructs seemed irrelevant for this target group. A second explanation could lie in the crossectional nature of the study. Some of the planning items convey more meaning in longitudinal research, in which participants try to change their behavior deliberately. Therefore, the HAPA model should be reexamined within a behavior change intervention among laypeople. A third explanation might be the nature of the behavior, as already mentioned in the results section. Being hospitalized is usually a straining and anxiety-afflicting situation for patients and their relatives. Therefore, it might be that adequate hand hygiene is not a priority for most patients and their visitors. Consequently, laypeople probably do not plan on “when”, “where”, and “how” to clean their hands, nor on how to overcome barriers. It is intuitively plausible that the planning constructs do not fit in the model for this particular behavior and target group. Including action and coping planning as determinants for behavior might only be relevant if the person is motivated to change their actions.
Both the TPB and the TDF model fitted the data well without changes to the proposed structure. TDF was created “to simplify and integrate a plethora of behavior change theories and make theory more accessible to, and usable by, other disciplines” (26: p. 2). It is no causal model of behavior and does not include mediation pathways, which would indicate a causal direction of how its domains are related to each other and the behavior in question. The model fit of a just-identified model with equal numbers of variables and parameters with a unique solution is inevitably perfect, and the results are identical with a linear multiple regression analysis. Therefore, it is pointless to assess whether TDF or TPB showed a better model fit. However, in both the patient and the visitor sample, the TDF (53% and 60%) explained more variance in the self-reported hand hygiene behavior than the TPB (40% and 55%). Thus it can be concluded that both models are suitable for explaining hand hygiene behavior among hospital patients and visitors. Still, the more comprehensive TDF would be our model of choice to determine barriers and levers related to laypeople’s hand hygiene in healthcare facilities, and to use as a base for designing interventions.
Summary Goal Two: Identifying Critical Determinants
The second aim of the study was to find critical determinants of patients’ and visitors’ hand hygiene behavior. This was achieved by analyzing the correlations between the proposed factors and identifying the most relevant predictors for self-reported behavior. In both samples, all the pre-intentional TPB-variables attitude, subjective norm, and PBC significantly correlated with laypeople’s intention to sanitize their hands. The data showed that especially PBC, which are beliefs about the ease or difficulty of performing the behavior, play an essential role. For laypeople, the associations between both intention as well as PBC and hand hygiene behavior were significant. However, in the patient sample, the indirect effect between PBC and behavior was stronger than the direct effect, while the opposite was true for visitors. This implies that intention formation is more important for patients than visitors. For visitors, the ease or difficulty of hand hygiene (e.g., access to dispensers) was the most relevant direct predictor for the behavior. But for patients, who have more indications to sanitize their hands throughout the day, the ease or difficulty of cleaning one's hands might lead to the formation of a prognostic intention, whether it is worth bothering to engage in the behavior. All results are briefly summarized in Table 7.
Table 7
Support for the association between individual determinants and hand hygiene behavior
| | Target group |
Theory1 | Variable | Patients1 | Visitors1 | Healthcare workers2 |
TPB (40%, 55%) | Attitude | * | ** | 5/8(30–32, 35, 36) |
Subjective norm | ** | ** | 7/8(29–34, 36) |
PBC | ** | ** | 8/8(29–36) |
Intention | ** | ** | 2/2(29, 36) |
HAPA (44%, 37%) | Self-Efficacy | ** | * | 1/1(43) |
Outcome expectancies | * | * | Not tested |
Risk perception | * | * | Not tested |
Intention | ** | ** | Not tested |
Resources and barriers | * | ns | 1/1(43) |
Action and coping planning | ns | ns | 0/1 |
Action control | ** | ** | 1/1(43) |
TDF (53%, 60%) | Knowledge and skills | ns | * | 2/2(44, 46) |
Social/professional role and identity | ** | ** | 1/2(46) |
Beliefs about capability | ns | ns | 0/2 |
Beliefs about consequences | ns | ns | 1/2(46) |
Motivation and goals | * | ns | 0/2 |
Memory, attention, decision processes | ** | ** | 2/2(44, 46) |
Environmental context and resources | ns | ns | 2/2(44, 46) |
Social influences (norms) | ns | ns | 0/2 |
Emotions | ** | * | 0/2 |
Behavioral regulations | ns | ns | 0/2 |
Note. 1results from the present study; (%) are the explained variances in self-reported behavior for patients and visitors in that order; ns = not significant, * p < .05, ** p < .001 with a link either directly to behavior or intention; 2results from previously published work; number of studies that found support for a variable out of total number reviewed (e.g., 5/8 five out of eight studies), with citation of the studies that found support in superscript |
The correlations varied more between the two samples for the HAPA. For patients, self-efficacy, positive outcome expectations, perceived severity of harm, environmental resources, and action control were all significantly correlated with intention. From these factors, self-efficacy (i.e., beliefs in their capacity to execute the behavior) and action control (i.e., self-regulatory effort, self-monitoring, and awareness of standards) had the most substantial effects. Negative outcome expectations and perceived likelihood of experiencing a negative outcome did not considerably influence intention. Hand hygiene behavior correlated positively with intention and action control. These findings are overall in line with previous research that also found self-efficacy and outcome expectancies to be connected with handwashing intention, but risk perception or environmental barriers and resources were not included in their model (39). Similar to our findings, this study also reported intention and especially action control to be associated with hand hygiene behavior (39). However, in their longitudinal approach, action and coping planning were also indirectly associated with handwashing (39), which we did not find. Therefore, using a longitudinal method could alter the model fit in the present study.
Among visitors, also self-control, positive outcome expectations, and action control significantly correlated with the intention to clean their hands before and after patient contact. Other than the patients, the perceived likelihood of an adverse outcome but not the perceived severity was associated with intention. Negative outcome expectations and environmental resources did not influence intention. The only significant correlates for hand hygiene behavior among visitors was intention with an effect size similar to the patients’ TPB data. This result is slightly at odds with the visitors’ TPB data, where the association between intention and behavior was not as profound. Surprisingly, while action control correlated strongly with intention, it did not do so with self-reported behavior.
The correlations were more consistent between the two samples for the TDF model. For patients, role and identity, motivation and goals, memory, attention, and decision processes as well as emotions significantly correlated with hand hygiene behavior. For visitors, the significant predictors were role and identity, memory, attention, and decision processes, and knowledge and skills, as well as emotions. So the only difference was that instead of motivation and goals, knowledge and skills were associated with behavior, but both variables were only weak predictors. In both samples, role and identity, which are a person’s self-standards and norms regarding their behavior and displayed personal characteristics in a social or work setting, were most strongly associated with the behavior. Memory, attention, and decision processes, which combined forgetting, a lack of focus, or prioritizing other tasks, was the second robust correlate to hand hygiene behavior among laypeople. Comparing the present study’s results with findings from qualitative data (16), we can see memory, attention, and decision processes are a critical factor for patients’ hand hygiene in both studies. In this other study, social influences were identified as an essential factor while we found role and identity to be a relevant predictor. The two domains are linked since both have social norms as an underlying process. More theoretical clarity about the distinction between the two domains might be needed. Finally, in our sample, knowledge and skills were only significantly associated with visitors’ hand hygiene behavior and environmental context not relevant in either group. The healthcare systems or hospitals in which the data was collected might have played a role (Canada vs. Germany). While a lack of products/not recognizing hand rub as such was identified as a problem in the Canadian data, it did not show in our survey. All hospitals in our study had information material for patients and visitors regarding hand hygiene. This could explain why a lack of knowledge did not show as one of the most relevant barriers in our data, but we do not know what the situation was in the Canadian hospitals.
Looking only at the strongest and most coherent variables affecting self-reported hand hygiene behavior directly or indirectly, they can be assigned to two broad clusters. The first cluster includes PBC, action control, and memory, attention, and decision processes. Self-regulatory processes are at the core of all three constructs. Behavior change interventions to improve laypeople’s hand hygiene behavior in healthcare facilities could use this insight. To reduce the need for self-regulation, hospitals could change the environment to nudge people to clean their hands when necessary. For instance, placing dispensers at highly visible and easily accessible locations (14, 54–56) and installing reminders (12, 57–60). Another option would be to implement more control and monitoring tools (e.g., personnel making sure that patients clean their hands before eating (61)). However, if that requires human labor, it might not be feasible for most facilities. Finally, interventions could be designed to improve self-regulation, which has shown promising in previous research (62).
The second cluster includes the factors subjective norm and role and identity. Social influence processes, especially norms, are at the heart of both constructs. Laypeople report cleaning their hands more often if they feel it is their responsibility to play an active role in preventing infections, and that other people expect them to do it. Therefore, interventions should be designed to convey this idea. Information material, signs, and other reminders should include normative messages to highlight laypeople’s role within the facility's infection prevention strategy (12, 57, 60).
Summary Goal Three: Comparing Laypeople And Healthcare Professionals
The third and final aim of the present study was to examine whether essential determinants for hand hygiene behavior in hospitals differ between laypeople and healthcare professionals. This was achieved by comparing the results from our data with previous research on hand hygiene among healthcare workers using the same theoretical models. An overview of this comparison can be found in Table 7.
The TPB is the most widely used theory to identify determinants for hand hygiene behavior in the literature. Our results correspond with several papers that reported attitude, subjective norm, and PBC to be relevant predictors for self-reported hand hygiene compliance among hospital staff (30–32). Several other surveys found only two, but not all three pre-intentional variables to be important for self-reported behavior (29, 33–35). All studies that used the TPB to predict self-reported hand hygiene behavior identified PBC as being critical. When looking at observed hand hygiene behavior as an objective measure, PBC was also recognized as a significant predictor (30, 36). Again, these findings correspond well with the present study’s results, where PBC also emerged as the most influential factor for laypeople's hand hygiene behavior within the TPB.
To our knowledge, the only other research project that applied the HAPA to investigate hand hygiene behavior in the hospitals was the PSYGIENE project (43). In their cross-sectional survey, they found that self-reported hand hygiene compliance among physicians was associated with environmental resources, maintenance self-efficacy, and action control. Self-reported behavior among nurses was only linked to action control. The paper did not include the pre-intentional HAPA variables (risk-perception, outcome expectancies, and task self-efficacy) in the regression model. Unfortunately, a second study out of the project, which looked at the pre-intentional variables, did not report correlations with self-reported hand hygiene behavior (42). Combined with the published PSYGIENE data, we can see action control to be the only factor that is consistently associated with hand hygiene behavior (or intention) across all target groups. And this result is in line with other research (39) that also identified action control as the primary determinant for hand hygiene behavior among laypeople outside the healthcare context.
Two previous studies identified barriers and facilitators to hand hygiene behavior among healthcare workers, according to TDF (44, 46). Like these two studies, we also found memory, attention, and decision processes (i.e., forgetting, lack of focus, or prioritizing other tasks) to be among the most crucial barriers to adequate hand hygiene in hospitals. A second important factor for adequate hand hygiene behavior among healthcare workers was knowledge or lack of it (44, 46). However, knowledge correlated with self-reported hand hygiene behavior significantly only in our visitor sample, and the effect was not very profound. It certainly did not emerge as one of the most influential determinants among laypeople. In one of the healthcare worker studies (44), the method itself of asking people only when they made a mistake seemed to unveil to them that they did not know appropriate behavior according to the guidelines in this situation. In the other study, knowledge also was among the less influential determinants (46). Future research should include an objective measure of knowledge amongst laypeople to gain a better insight into how important the domain really is. The third consistent barrier to hand hygiene among healthcare workers in the two studies was environmental context and resources (mainly lack of time and accessibility of products), which we did not find relevant for laypeople’s hand hygiene. This is plausible since patients and visitors are most likely not constrained by time pressure. Additionally, the availability of hand hygiene products was good in all hospitals in our study. Similar to our results, the domain professional/social role and identity was identified as an essential facilitator for hand hygiene practice in one (46) of the two previous studies. In the other study (44), scholars coded responses from healthcare professionals after non-compliance with guidelines was observed. It is plausible that healthcare workers do not link individual cases of non-compliance with their general professional identity at the moment of the event. The method with which determinants for people’s hand hygiene behavior are investigated might itself strongly influence which determinants will surface as being important. Therefore, the responses laypeople give for cleaning or not cleaning their hands in an open-answer format should be compared to the results from the questionnaire findings.
Overall, the determinants of hand hygiene behavior for hospital patients and visitors are rather similar to healthcare workers’. Therefore, intervention strategies that have proven to be successful for hospital employees might also be useful for targeting laypeople.