Focus groups (Stage 2)
Seven participants, across three sessions, were asked about existing community-based health screening programmes, the current attributes of those programmes, and their preferences relating to an ideal screening programme. A further five participants (3 clinicians and 2 consumers) were invited to participate but were unable to attend (response rate − 7 out of 12, 58.3%). The sample was considered enough to gather potential attributes given the mix of clinicians and lived experience of the consumers. Participants in the focus groups were (a) Chronic disease clinician-researchers from the University of the Sunshine Coast, University of Queensland and QIMR Berghofer Medical Research Institute (QIMR-B) (n = 3); (b) community-based nurses who are involved in community health screening programmes in the Sunshine Coast and Metro South Primary Health Network regions (n = 2); and (c) healthcare consumers with chronic conditions such as diabetes, cardiovascular and liver disease, with extensive experience in advocacy and research (n = 2). Participants from each group are in Table 1.
Table 1
Details of focus group participants
Focus Group
|
Participants (n)
|
Participant type and background
|
Gender
|
Group 1
|
2
|
• Clinician - specialist (hepatology)
• Clinician - nurse (hepatology)
|
M
F
|
Group 2
|
2
|
• Clinician/ researcher (hepatology)
• Clinician/ researcher (chronic disease, incl. hepatology and cancer)
|
F
F
|
Group 3
|
3
|
• Consumer and patient advocate (chronic disease and Aboriginal and Torres Strait Islander health)
• Consumer and patient advocate (hepatology)
• Clinician - nurse (hepatology)
|
F
M
F
|
Qualitative analysis of the transcribed focus group interviews identified several potential attributes and levels that are viewed as important in maximising uptake of screening programmes. Based on the hepatology backgrounds and experience of the participants (both clinicians and consumers), much of the discussion focussed on chronic liver disease such as Hepatitis and NAFLD related screening options.
Analysis revealed 15 attributes that participants perceived to be policy-relevant in liver disease screening (Table 2). The focus group discussions coalesced under five themes:
1. Convenience and ease of access
2. Consumer and healthcare worker interactions
3. Consumer motivation
4. Screening test and process
5. System level factors
Table 2
Attributes and themes from focus group discussions
Theme
|
Attribute of screening program
|
Convenience and ease of access
|
Patient receives a reminder or prompt to undertake screening
|
Ease of making an appointment to be screened
|
Travel distance to screening location
|
Out of pocket costs for the patient
|
Screening is integrated into a routine care appointment
|
Health worker and consumer interaction
|
Positive patient experience with staff (e.g. friendly, culturally safe, and non-judgemental)
|
Information on screening process and/or value of being screened comes from a trusted source
|
Consumer motivation
|
Patients experience of pain/discomfort during procedure
|
Severity of the condition, current symptoms, and a patient’s other co-morbidities/conditions
|
Likelihood that additional testing or invasive testing is required
|
Availability and effectiveness of treatment options
|
Screening test and process
|
Waiting time for results
|
Quality of the test and results (e.g. accuracy, consistency)
|
System level
|
Screening data is part of a registry to inform population health decisions e.g. where to put more services
|
Staff are trained and knowledgeable about the condition and screening process
|
The first theme relates to the convenience or ease of accessing screening. Attributes such as the distance (or time) to travel to the screening location and ease of making an appointment were highlighted often throughout the focus group sessions as key to maximising uptake.
"Easy to do. Easy to book. Easy to park… There's no cost involved… Make it easy for them to take the option to do it rather than not do it." Clinician3
"When you live quite a distance … you've got to take a bus and a boat and a bus and a train and a walk to get to the hospital.” Consumer1
Additional features to increase convenience such as reminders for consumers or providing the screening as part of a standard health visit were also discussed and added as attributes for consideration.
"I think setting's important… perform screening for advanced fibrosis in healthcare settings where people are already engaged… there's definitely a convenience factor… a hundred percent, yeah." Clinican1
"And patients could get reminders. Like I get a reminder for my cervical cancer screening, breast screening." Clinician4
Out-of-pocket costs to consumers was also noted as a key attribute which should be considered when designing a screening programme. Out of pocket costs were deemed to include not only the screening test, but the additional costs such as parking, and time off work borne by the consumer.
"People don't like travelling and certainly don't like paying parking fees at hospitals and all the things like that. So, the cheaper and more local it is (the better)." Clinician1
"If there's a cost involved then that's going to be, okay… it's going to be a toss-up between do I pay my bills and buy food, or do I do this test?" Consumer1
The way in which consumers and healthcare workers interacted in relation to the screening process was another theme of the focus group discussion (Theme 2).
Participants noted that a positive consumer experience (with staff) was an attribute important to the likelihood of screening uptake. Participants expressed a level of stigma associated with liver conditions, which needed to be addressed in future screening programmes.
"I was getting put into a basket, into a pigeonhole, treating us all like we were drinkers or drug users, and there'd be a lot of people who can relate to that." Consumer2
"Possibly the factors that often lead to liver disease... So, alcohol and obesity and illicit drug use... for too long it's perhaps been seen in a negative light." Clinician4
It was decided that an attribute for positive consumer experience should specifically mention non-judgemental attitudes (to address stigma) and culturally safe interactions for Aboriginal and Torres Strait Islander peoples.
"So that really welcoming environment where it's culturally appropriate and safe, and non-judgmental is a really key component of making it – you want to come in and see the service." Consumer2
"Having the health staff that are doing the test, culturally aware, for our mob." Consumer1
Participants also noted that healthcare and consumer interactions begin before the screening visit takes place. Due to a current lack of awareness about liver disease or the need for screening, the communication of this information was also considered important for acceptability of a screening programme. The source of screening information, in particular the level of trust, was added as another attribute for consideration.
"I just don't see much awareness around it (liver disease) …where I live anyway, yeah." Consumer2
"So, it was a trusted source of information and that sort of encouraging from someone that they know …removes that sort of fear of the unknown." Clinician2
Several participants suggested that lived experience advocates and community leaders are often considered trustworthy information sources and could be used as a potential mechanism to increase awareness in a community.
"Still believe it comes down to working with what we have in the communities, work with leaders, leaders of communities, because that's where you get the respect." Consumer2
"Some of the patients said that, if only I knew somebody that had already gone through this, they could have told me what to expect or even just to know that there was someone else out there that's going through the same thing." Consumer1
"We had people like (Rugby player 1) supporting us, (Rugby player 2) was supporting us... I reckon with the awareness around anything – it can be fatty liver disease, hepatitis, whatever, you've got to have Community Champions out there." Consumer2
Consumer motivation for screening was explored in the third theme. Pain or physical discomfort experienced during screening was noted to have a big impact on whether engage in a screening programme, so was included as an attribute for consideration.
"It doesn't hurt; it doesn't scare people." Clinician3
"Mainly physical. I mean, you know, people won't like to turn up at colonoscopies and endoscopies because it's uncomfortable… for something like a blood pressure or a Fibroscan, it doesn't even involve the discomfort of a blood test… it's an ideal test in that regard." Clinican1
Another attribute discussed was the impact of a consumer’s current physical condition on their motivation to undertake screening in terms how severe their symptoms were, as well as their other co-morbidities they might have.
"I think symptoms play a part as well. You know, this is – people don't often know they've got NAFLD or Hep C or Hep B until something presents, and so it's, you know, "Who cares?" Clinician2
"They're already dealing with a certain amount of comorbidity, and, I guess, actively undergoing a test that might lead to another diagnosis is – probably puts them off a little bit." Clinician2
Another attribute in this theme was the likelihood or risk associated with further testing or invasive testing.
“This is one of the problems associated with liver disease… (it) progresses silently until very advanced stage of liver disease is reached… if someone is otherwise well… you need to consider the risk versus the benefit of undertaking a procedure… if the stage of disease is unclear or the ethology of disease is unclear and a liver biopsy is needed, that’s quite an invasive test which carries a potential morbidity and even mortality.” Clinican3
Participants noted that there were differences in the treatment options available for chronic diseases in terms of their availability and effectiveness and that this may contribute to consumer motivation for screening, so was added as another attribute.
"Firstly, screening Hepatitis C, fantastic, because we have a treatment and that treatment's highly efficacious, it works, it's easy to take, and so…. That gets over the barriers to implementing this sort of screening programme… NAFLD is a different kettle of fish. ... at the moment we don't have an effective treatment for NAFLD, other than weight loss and exercise, and if it was that easy, we wouldn't have a problem of NAFLD and diabetes in the first place." Clinician1
“A lot of people that get diagnosed with Hepatitis think it’s a death sentence…you’d be surprised how many didn’t even know… a simple tablet can cure you in days” Consumer2
The fourth theme centred around the screening test and process. The attributes discussed were the quality of the screening test from an accuracy and consistency perspective, and the waiting time for results.
"there’s lots and lots of data now that we can believe in Fibroscan results, as long as it’s done properly by a trained operator in a patient who’s fasted and things like that, then we have a lot of faith in the numbers” Clinician1
“You want your results as soon as you can. Because otherwise you stress about it.” Clinician3
“When you think breast screening… that brings a little bit of anxiety… I’ve had a lot of investigations done… and you do the test, and you wait for like 24 hours and you’re kind of like ’oh my gosh – that’s the end of me’, and then it’s ok.” Clinician4
The final theme focused on the broader system level context in which screening takes place and barriers that needed addressing in future screening programmes. Clinicians noted current system limitations including a lack of a national registry or centralised database to access historical scans, monitor trends, or enable better population health decision making, therefore this was an attribute that was included for consideration as part of a future screening programme.
Probably an important thing that some central repository where everyone, every clinic, would be able to access the images for a particular patient. Like someone has got a little nodule... (is it) the same size as six months later or a year later?
We can’t measure easily who is getting screened (for liver disease) and who is not...you can certainly get that on breast screening and cervical cancer screening…
There is no registry... There is no Medicare item specifically for that… who’s getting – where is the gap?
Another current barrier noted by participants related to the quality of scans and tests results from community settings. As such, an attribute around staff training and knowledge on the condition and screening process to be implemented was included.
I guess one of the problems – so that at the moment there’s quite a spectrum of quality, of imaging, in the community.