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Research article
Immanuel Azaad Moonesar
Mohammed Bin Rashid School of Government
Corresponding Author
ORCiD: https://orcid.org/0000-0003-4027-3508
License:
This work is licensed under a CC BY 4.0 License. Read Full License
Background: The United Arab Emirates is aiming to provide ‘world-class healthcare’ to its citizens. This study aims to study the association between overall satisfaction and various aspects of health care services in the United Arab Emirates on a country level.
Methods: The data was collected from 5,855 respondents on affordability, quality, accessibility, and responsiveness dimensions of health care. Besides frequency tables and descriptive statistics, statistical methods, such as Principal Component Analysis and Multiple Regression were used for dimension reduction and model the association between dependent (overall satisfaction) and independent (affordability, quality, accessibility, and responsiveness) variables.
Results: The findings indicated higher levels of satisfaction with quality and accessibility and lower levels of satisfaction with affordability and responsiveness. Recommendations are provided to address the latter two factors.
Conclusions: The study identifies issues in health care service provision in the United Arab Emirates and offers recommendations about enhancing affordability and responsiveness.
Keywords
Service Quality, Healthcare, United Arab Emirates, Affordability, Responsiveness
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A new preprint design is coming!
We have improved readability, clarity, accessibility, and opportunities for engagement.
This is a preprint, a preliminary version of a manuscript that has not completed peer review at a journal. Research Square does not conduct peer review prior to posting preprints. The posting of a preprint on this server should not be interpreted as an endorsement of its validity or suitability for dissemination as established information or for guiding clinical practice.
Research article
Immanuel Azaad Moonesar
Mohammed Bin Rashid School of Government
Corresponding Author
ORCiD: https://orcid.org/0000-0003-4027-3508
Badges
Prescreen
This manuscript passed our Prescreen assessment
Complete author information
Appropriate declaration statements
Potential risks to human health
Prescreen
History
CURRENT STATUS: Posted
Version 1
Posted 27 Apr, 2020
No community comments so far
Metrics
Comments: 0
PDF Downloads: ...
HTML Views: ...
License:
This work is licensed under a CC BY 4.0 License. Read Full License
Background: The United Arab Emirates is aiming to provide ‘world-class healthcare’ to its citizens. This study aims to study the association between overall satisfaction and various aspects of health care services in the United Arab Emirates on a country level.
Methods: The data was collected from 5,855 respondents on affordability, quality, accessibility, and responsiveness dimensions of health care. Besides frequency tables and descriptive statistics, statistical methods, such as Principal Component Analysis and Multiple Regression were used for dimension reduction and model the association between dependent (overall satisfaction) and independent (affordability, quality, accessibility, and responsiveness) variables.
Results: The findings indicated higher levels of satisfaction with quality and accessibility and lower levels of satisfaction with affordability and responsiveness. Recommendations are provided to address the latter two factors.
Conclusions: The study identifies issues in health care service provision in the United Arab Emirates and offers recommendations about enhancing affordability and responsiveness.
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