Superordinate theme 1: - Behavioral changes
If the participant received proper management and took basic precautions, their attitude toward the progression of their disease may change. The participants' positive attitude resulted in a sense of hope, good health-seeking behavior, and self-confidence.
A female participant with the diagnosis of HIV/AIDS said
“The most important thing for the person is to make sure that the CD4 level doesn’t ..eeee….decrease. (paused) Thus, I say that a patient with HIV can lead a better life if he/she treats him/herself well and takes medication properly. It is certainly possible to lead a normal life. Sometimes...I become, yet I try not to (Hide something and lose focus). I sometimes take my medication 10 or 5 minutes late (Hide something)” (P08).
Several studies have found that people's health behaviors affect their physical and mental health, as well as their ability to recover from chronic illnesses (33, 34). The other most important positive behavioral attitude report revealed in our interview was the development of self-confidence in almost all participants; a participant with a diagnosis of mental illness and living in Bahir Dar said: -
“I socialize with people and do activities with and like them. Thank God! I don’t drink and I have no other harmful addiction. I always stick to doctors’ advice and live a normal life. I am now staying with my brother. I pay no rent. I eat what I get and take my medication (Look calm)” (P09).
The most important component in chronic care management is the development of self-confidence; this evidence was supported by a random control trial study among chronic illness patients in Washington, USA (35).
Understanding the prevention aspects for future complications may help participants avoid the stigma associated with the chronic illness.
One of the participants with the occupation of military retirement and medical diagnosis of Hypertension and Diabetes Mellites said;
“Thank God! I am married. However, I am infertile and had no child. My wife as well is infertile. It was before I joined the military that I found out about my inability to have a child. … (talking without pause). Uhhh…my life…Glory be to God!... Uhhh… I feed myself properly. (Still talking without pause) …” (P11).
The other participant, a military veteran who was diagnosed with HIV/AIDS nine years ago, said;
“It is a very simple disease. They told me that I should care for myself, eat well and take my medication properly, and I would become healthier. That way I got used to living with the disease” (P12).
However, one-third of the participants reported having inadequate knowledge, which resulted in inadequate prevention. The majority of academics agreed that knowledge was one of the predictors of chronic disease management behavior (36). In Asian studies, health risk behavior was also linked to anticipated stigma (37). People who are subjected to stigmatized behavior, whether physically or socially, employ a variety of strategies (e.g., avoiding, denying, accepting, reducing offensiveness, and ignoring) for a variety of reasons (38).
Superordinate theme 2: - Stigma
There was a stigma, according to the participants. The stigma manifests itself in the form of anticipated stigma, felt stigma, perceived stigma, and consequences. The majority of participants said they expected stigma from family, friends, the community, health care workers, and their workplace. Due to stigma expectations from the community and family members, participant with an HIV/AIDS diagnosis stated,
Due to stigma expectations from the community and family members, participant with an HIV/AIDS diagnosis stated, “I have not exposed my status so far for fear of discrimination and stigma. Because of this, I didn’t expose myself as a patient with HIV (Low voice and she looks discomfort in the history)” & “Her mother had got wind of our status, yet I have always tried to keep it a secret from my wife’s family even though they were expecting me to tell them about it” (P12).
Anticipated stigma causes the patient to breach ART service standards, such as not disclosing his status; he stated,
“Disclosing that I am on ART would do nothing for nobody. It is of no use to show it or tell people about it. Then, I carry the medication in a plastic bag wherever I go so that I don’t delay a minute taking the medication”(P12).
The other participant with diabetes diagnosed and interviewed at the University of Gondar said
“I used to compare my condition with my friends’ condition and worry about what would my future be. I used to feel different until I came here” (P06).
Professor Valerie Earnshaw addressed this; she observed anticipated stigma in three dimensions: from family and friends, work colleagues, and health care facilities (21); Quality of life was related to anticipated stigma for patients with chronic illnesses (39). Patients may defer to health services reported in Ethiopian epileptic patients due to various types of stigma (40).
The other component of anticipated stigma related to health institutions and health care professional disciplines was also reported. A cardiac participant who was diagnosed five years ago stated,
“I felt desperate when the doctor told me that I might die. I cried. He has told me a lot of bad news” (P01)
An HIV/AIDS participant also said,
“Thus, I abstained from being examined at the organization for fear that the news of my HIV status might spread (laughing)”, she said “no problem (curiosity seen on his face), She conducted the test and handed over the result to her colleague before I learned it (High pitched). That was my fear! [laughing]” (P02).
During the same participant interview, we discovered that, despite his desire to avoid the expected stigma perception, he clearly shows the challenges faced by health professionals in the health institution on his face. The systematic review conducted by Dr. Nyblade L. and her colleagues backed up this point (41). Patients with chronic illnesses may be less open about their disease progression in the presence of health care workers who fear stigma. This expectation may impede healthcare providers' ability to provide satisfactory care. Patient satisfaction is related to good health-related progress. Patients who are dissatisfied with their healthcare have poorer health outcomes (42, 43).
In addition, many participants reported feeling stigmatized by family, friends, the community, and health care facilities. Eleventh participant from Felege Hiwot Specialized Hospital stated,
“Uhhh… when I am invited by people who are not close to me, I would rather send my wife on my behalf. Because people will criticize you if you complain about the food they offer you. They may assume that you are complaining in order either not to eat the food they prepared or not to eat with them” (P11).
Working place felt stigma by a rural female mental illness diagnosed patient, said,
“They used to ask why I was fainting and I forced myself to give up work. It was my brother-in-law who got me to start taking medication. Since then, I have always followed doctors’ advice and have never been ill” (P09).
A female patient who came from a rural area with an HIV/AIDS diagnosis said,
“ Ehuuu,,, Yes. There was such an instance (high-pitched and laughing). For example, eee… I used to feel embarrassed when people from church or other places spoke between themselves and whispered, thinking that they were speaking about me. I didn’t even put on the best of my clothes for fear that I might become the center of attention” (P03).
Twelveth participant, who lived in Bahir Dar and was diagnosed with HIV/AIDS for nine years, stated,
“I have felt embarrassed and have failed to take medication. This is because the society’s awareness hasn’t improved” (P12).
Another participant from the University of Gondar Specialized Hospital said,
“Uhhh.. in different directions started from my neighbors go out of my house used to tell me about her and ask me “how well I knew her?” “I became suspicious and asked my landlord about her and found out the truth. I did nothing as I discovered the truth. It has already happened and there was nothing I could do about it. If I disclose it might cause a quarrel between us” (P02).
Nine to eleven interviewees reported feeling stigmatized as a result of their chronic illness experience. According to the findings of a path analysis conducted by professor Valerie Earnshaw and her colleagues, participants who internalized stigma and experienced stigma from healthcare workers expected greater stigma from healthcare workers. Furthermore, participants who expected a high level of stigma from healthcare workers used healthcare less and had a lower quality of life (44).
Good and poor quality of life were the consequences related to the stigma experienced among the participants. Participant said,
“There was no instance of humiliation/ shame” (P01), “I have never been ill ever since I started taking medication. I am very serious about not missing my medication. I don’t drink Tela, Araqi (a local liquor), or any other alcoholic drink” and “Therefore, I am not embarrassed by my health status, for my fate is in the hands of God. Uhhh! I don’t feel bad at all” (P09).
Those were opportunities deemed beneficial to the overall well-being of the participant. However, in response to the poor quality of life associated with their experience with chronic illness, one of the participants with a mental illness stated,
“I do nothing else. I often feel drowsy, yet I don’t sleep well. I feel dull and depressed. There is no improvement at all. It all depressed me” (P05).
The other diabetes patient from Gondar Urban town said,
” Patients with diabetes would not contribute much to the family, for they become weak. I make a living renting out a plot of land. I live with my family. I am a student (Low pitched sound) ...” (P06),
and another participant had also said,
“I have isolated myself for a long including my family” (P03).
Various scholars have noted that the patient's quality of life has been related to their perception of stigma, such as in an Asian study conducted by Karl Peltizer and Supa Pengpid (2016), which found that the lower the stigma, the higher the patient's quality of life, and vice versa among Asian country studies (37). Another study from the United States supports the connection between quality of life and stigma (39). Different sources of anticipated stigma were found for being directly related to lower QOL, patient satisfaction, and social support (43).
Superordinate theme 3: - Discrimination
The majority of participants reported discrimination from family, friends, and the community. A female health care worker with HIV/AIDS who actively participated in Bahir Dar said,
“… people treated patients with HIV, ‘even if the patients were their children, like dogs’. They put them in isolation like dogs (with high-pitched voices and a look of wonder). …and ‘threw them leftover food”, “Besides, families discriminated against their members with HIV for fear that the disease would be transmitted through breath and physical contact” (P08).
Diagnosed with hypertension and diabetes participant said,
“It is embarrassing to not have membership in those local institutions and churches (high-pitched voice)” (P11),
Another participant mentioned family and community discrimination lead her to hide the status
“I used to feel ashamed and embarrassed. I also hide my status from people” (P09).
A diabetic participant from Enfranz Urban town said,
“I sometimes wonder what would happen to me if I expose myself. Some people would sympathize with you when they are knowledgeable. What worries me is that some people won’t understand” (P06).
Discrimination affected the patient's working conditions even in developed countries such as the United States. According to the Centers for Disease Control (CDC), roughly two-thirds of Americans suffer from a chronic illness. However, far too many people face discrimination and mistreatment while working and maintaining their health (45).
Superordinate theme 4: - Health service-related experiences
A significant experience mentioned by the participant was related to health care. The majority of the participants have had positive experiences with good health care delivered with compassion. To express good service quality, a different expression was used, such as,
“Thanks, God! I always come here, to this hospital, every time I feel sick or need any kind of service. The hospital is like home to me (laughing)” (P11).
” I am telling you only the truth. It is true (high-pitched voice). I know nothing of what other people have to say about the service. I am satisfied with the service here. They still treat me well even if I came late to my appointment. I approach the doctors and nurses as my family and they do so as if I am their own. It is they who treated me and got me to the good condition I am in now today. I, therefore, say that the service here is flawless”, & “Besides, the doctor has advised me to not get stressed, and I live by his words. I am nowhere taking medication for two months” (P09).
The WHO adopted the chronic care model (CCM) in 2004 as one of the benchmarks for improving care quality (46). However, only 48% of the health professionals studied in Ethiopia provided compassionate care (47).
Another difficult situation reported by a participant was related to health-care costs and the drug package for HIV/AIDS patients, and some participants were afraid to mention the difficulties, despite the fact that they existed. The current pandemic COVID-19 situation has had an impact on health-care issues. A participant with HIV/AIDS and a health professional in her field stated,
“However, it is not that the spread has decreased but the effort we exert is not much (Low voice). We all are not doing a good job. The current state of the country also counts as a challenge (also COVID-19). We provide patients only with pills. We don’t tell them what to do and how to take it. There is no quality counseling service as before” (P08).
The first participant from the University of Gondar chronic illness follow-up clinic said
“I suggest that there is no other gap other than the gap in this institution. Patients are referred to hospitals in Addis Ababa and overseas. They need to perform the procedure here. They are also warned that they won’t make it unless they have a transplant in one of the hospitals abroad” (P01).
According to, a lack of proper information on health-related counseling may cause them to be dissatisfied with the health service.
“I told him that I wanted to get pregnant if the medication would not affect my baby. If it had an effect, I was about to quit taking the medication. The doctor told me that he would discuss it with me the following month and gave me an appointment. When I came to see him the next month, I discovered that he had left(laughing)” (P10).
Also, another participant from Gondar said,
“There is a problem with the porters. As I came here late, a woman came to my rescue as I was worried to find my medical chart” (P03).
The interviewer noticed that participants three, nine, and ten were afraid to mention the health-care challenges during an interview. A study conducted among health professionals at Addis Abeba Health Professionals found that less than half of the participants received compassionate care (47).
Thus, health-related behavior encompasses various types of behavior, actions, and habits related to the maintenance, restoration, or improvement of their health (48). People's health behaviors were related to their prior knowledge of a specific health issue. People's health-related behavior is related to the individual and external cues to action, according to the HBM (Health Belief Model) (49).
Main Category II: - Suggested Solutions
Superordinate theme 5: - Solutions
All participants suggested family, friends, community, and government support as solutions. One of the major preventions of stigma associated with chronic illness was community support; one participant stated,
“...I also advise patients with HIV to consult the right persons when they face other challenges (laughing). Besides, they need to share their HIV status with their families so that the families would protect themselves from getting infected and support them” (P08),
Participant five said
“e…., I only said be strong. I advise fellow patients that they become strong and have faith that they will recover” (P05).
The South African random control trial study of HIV/AIDS patients supported this finding (50). Almost all interviewed participants said strong family and friend support was one of the solutions to handle anticipated stigma.
“My family treats me right (Good facial expression). They support me. They provide me with everything that I need. They said ‘she is seeking and needs our help” (P05),
Also, on the interviewer's exploratory comment for this participant shows family and friend support is the best solution. Participant six from Enfranz Urban town diagnosed with DM said
“Yet, my friend supported me and made me continue my studies. Besides, it was only when I saw people with the same disease that I started to have hope” (P06).
The first participant from the University of Gondar chronic illness diagnosed with a cardiac illness said,
“I have very good friends. Some were very supportive and considerate. They understood my situation and advised me about what I should and shouldn’t do” (P01),
On the same institution a patient diagnosed with diabetes mellitus said,
“I ask permission from my teachers to go home when my illness gets worse”, and “Yet, my friend supported me and made me continue my studies. Besides, it was only when I saw people with the same disease that I started to have hope”. “There is a friend of mine who is HIV positive and works for kebele administration. She advises me to go out and do anything available” (P06).
Friend support helped to avoid stigma experience participant five said
“….…I feel good and relieved when I engage in activities with my friends and spend time with them” (P05).
In an Australian study, positive support from family and friends led to a reduction in the various types of stigma reported by mental illness patients (51).
Governmental support for availing health services at the nearest station and receiving professional counseling was stated by most participants. The University of Gondar Hospital interview participant said,
“if patients are examined and treated timely and received the right medication….. they will cope with their disease” (P01), and
“In the future…. usually, the doctors give us appointments for us to collect medication. It is only once or twice that they do a general health check-up on us” (P10).
Poor management and control of chronic disease may lead to an increase in the anticipated stigma burden in the future, from the University of Gondar Hospital said
“We can’t speak of the disease forever. We were almost done when we stopped doing what we did best. If we could resume it, I hope we could be 90% or more successful. At this moment, I feel that there is something left unfinished. If we couldn’t do something about it, the spread of the disease will relapse and cause more harm (pandemic)” (P03).
The government must intervene to combat stigma. These, like four approaches and strategies implemented in Australia, England, and Canada, may have an impact on stigma reduction in our country (education, health literacy campaigns, contact, and peer services) (52).
Furthermore, participants 1, 6, and 12 mentioned that access to all services in the nearest location, raising awareness about chronic disease management and control at the health institution, and health professionals being ethical were the major proposed solutions mentioned.
Another lesson identified by the participant was from Felege Hiwot Hospital's mental illness clinic, which stated,
“In the future…. usually, the doctors give us appointments for us to collect medication. It is only once or twice that they do a general health check-up on us” & “Nonetheless, it would have been great if the full check-up was done most often. Sometimes, we get sick and run short of medication. At that time, it would be better for them to thoroughly diagnose us” (P10).