Our study indicated that most women had positive experiences with, and preferred facility birth to home birth. Participants and their significant family members (husbands and mothers-in-law) generally preferred and believed facility delivery was better than home delivery in terms of care and health benefits available for the mother-infant pair. Though most participants preferred a female healthcare worker to assist them during delivery, they would not refuse the services of a male healthcare worker. Factors that limited/discouraged facility delivery included long distances to care, financial vulnerability, imminent delivery, non-availability of husbands at onset of labour, long wait times at facility, healthcare workers’ absenteeism, and availability of alternate care (TBAs).
Facility delivery was considered more beneficial for the health of the mother-infant pair in comparison to home delivery. Similar findings were reported in an earlier study with women of reproductive age in North-Central Nigeria (27). Furthermore, most of our participants expressed satisfaction with the timely, respectful reception, and quality of services they received at the facility. Nonetheless, some participants from Zange ward suggested that healthcare workers should have a more positive attitude towards women. This suggestion aligns with earlier reports that indicted healthcare worker unfriendliness and mistreatment were major factors that discouraged women’s use of facility delivery services in low resource settings including in Gombe State (14, 28). Furthermore, our participants’ preference for a competent healthcare worker regardless of the healthcare workers’ gender was also reflected in another study in North-Central Nigeria (27). These findings could imply that aligning patients with the same gender healthcare worker might not be necessary to improve facility delivery uptake.
Some women attended ANC appointments in facilities, but deliberately resorted to TBA services for delivery. There might be three possible reasons for this pattern of behaviour. The first reason could be that TBAs were more friendly and respective of women’s cultural values when providing care, unlike the healthcare workers in the facility (14, 29). The second reason women might prefer TBAs to healthcare workers for delivery could be that women were unsatisfied with the quality of care they received at the facility during delivery (30). This dissatisfaction could be associated with healthcare worker attitude, understaffed facilities, inadequate infrastructure and/or essential equipment/commodities (28, 31). The third reason women might prefer TBAs to healthcare workers for delivery could be because TBAs were easily accessible within the community. This proximity could imply that women did not have to travel a long distance or pay a transportation fee to access a TBA’s services. Therefore, in order for facility services to compete more favorably with TBA services, the MNH project should consider training TBAs to help in creating demand for facility delivery services through advocacy (32). To further encourage the use of facility delivery services, facility health committees (constituting community members), which appear to have a positive influence on quality of maternal and child health services in northern-Nigeria, could be integrated into the MNH project (32). The committee could be charged with finding innovative solutions to problems encountered by women in health facilities, as well as educating the community on the value of facility maternal services on the health of the mother-infant pair (32).
Financial vulnerability was reported by our participants and other women in SSA (28, 33) as a factor that limited the use of facility delivery services. This finding is not inapt, considering most of our participants (60% not engaged in an income generating activity) from Akko and Zange seemed to be at the low socio-economic status. As a consequence, they would most likely find it difficult to pay an out-of-pocket fee to use facility delivery services (4). Eliminating a facility user fee would most probably increase the uptake of facility delivery services (15). This relationship between free healthcare service and optimum use of facility delivery services could be demonstrated in Banganje North ward. Participants from that Ward stated that facility delivery was cost-free, and that Ward had the highest uptake of facility delivery services.
Healthcare worker absenteeism was reported by our participants and other women in SSA (28, 30, 33) as a factor that discouraged use of facility delivery services. Healthcare worker absenteeism in facilities could imply that some facilities were either grossly understaffed or were not functioning 24-hours a day (14, 29). Considering that healthcare worker absenteeism was not mentioned as a factor that discouraged the use of facility delivery services among participants from Banganje North Ward could imply that facilities in Banganje North probably functioned 24-hours a day and/or managed their human resources in such a way that there was always a healthcare worker available to attend to a woman in labor. As reported by Hussein et al. (2016), understaffed and/or non-24-hour functioning facilities usually discouraged the use of facility delivery services (30). This discouragement is rooted in the fact that women would not like to travel to a facility to either meet no one to attend to them or have to endure long wait times (30). Long clinic wait times was also cited as a factor that discouraged use of facility delivery services for some participants in our study, as well as in other countries in SSA (28). Considering that long clinic wait times could be related to personnel understaffing (14, 28), it is vital for MNH facilities to be adequately staffed, and clinic wait times should be lively and engaging through singing, dancing, to alleviate women’s disheartening long waits at the facility.
Imminent birth was reported as a factor that limited the use of facility delivery services among participants from Akko and Zange wards. The prevalence of imminent birth could be related to the fact that some facilities were far from the women’s residence. Therefore, the incremental time required to arrange for transportation to the facility after the onset of labor could protract facility arrival time. Another factor that could be responsible for imminent delivery is socio-economic vulnerability. The role of socio-economic vulnerability and the use of facility delivery services was illustrated among our study participants. For instance, the socio-economic status of participants from Akko and Zange wards (Secular education: 45%, Occupation: 37.5%), with average (65%) and low (23%) uptake of facility delivery services respectively, are lower than those of Banganje North participants (Secular education: 89% Occupation: 67%) with the highest uptake (96%) of facility delivery services. Furthermore, participants from Banganje North (29 years old) were older than participants from Akko and Zange (23 years old) (Table 1). This finding aligns with the well-known fact that more educated and socio-economically empowered women have greater odds of using facility delivery services compared to younger, less socio-economically empowered women (34–37). Therefore, we can infer that imminent birth as a factor that limited facility delivery is possibly related to women’s socio-economic vulnerability and lack of birth preparedness and not necessarily an imminent physiological occurrence. Therefore, to prevent imminent births that usually occur at home, village health workers should be encouraged to educate women and their families (especially husbands) on the dangers of home deliveries and the possible adverse effects of delivering at home with the assistance of a TBA to the health of the mother-infant pair.
Unavailability of husbands at the onset of labor was stated as a factor that limited use of facility delivery services. This form of women’s social dependency on their husbands could be associated with the patriarchal nature of most communities in Gombe State (13). In most of the state, women require their husbands’ permission or must be accompanied by him before travelling out of the home. This requirement is in line with cultural/religious laws common among Muslims (27, 28, 38). The relationship between such cultural/religious laws and use of facility delivery services could be demonstrated among the cultural/religious similarity and differences among our participants. For instance, participants from Akko and Zange wards were mostly Muslim, while participants from Banganje North participants were predominantly Christian. This religious difference could be among the factors responsible for the lower uptakes of facility delivery services in the two former groups in comparison to the latter group. Furthermore, this finding aligns with national data which shows that uptake of facility delivery services is usually higher among Christians compared to Muslims (39, 40). Therefore, village health workers should especially target and advise Muslim men to delegate a family member/friend or a village health worker to accompany their wives to the facility when the need might arise in their absence. This recommendation is entrenched in the fact that evidence has shown that male partners’ approval/support is usually vital to the use of facility delivery services for the women (34, 41).