The purpose of this study was to determine the effectiveness of receiving feedback from patient educators on medical history taking, examination and professional behavior of medical trainees/interns. In the present study, we found that improvement in the performance level of taking patient history, physical examination and professional behavior of students is created by using this educational method, so that the intervention group performed significantly better than the control group that did not receive feedback from the patient educator.
In order to increase learners’ proficiency in patient-centered care, an opportunity should be created for patients to play an active role in medical education, as the patients convey important messages that cannot be obtained by reading books. Many scientific facts are written in books, but their effect on a person’s life is less expressed. In fact, patients should be respected as valuable educational resources (10). For this purpose, the participation of patients in medical curricula has increased, including teaching clinical skills, evaluating learners and helping to develop the curriculum (12). There is also evidence about the lasting effect of this type of education on the acquisition of technical and communication skills of learners (29).
In accordance with previous studies, medical students in the present study generally had favorable views about patients as educators. For example, students in the present study, like students in others have stated that real contact with the patient increases the context and promotion of knowledge (30). Also, in a study conducted by LuAnn Wilkerson et al. (2010), students independently interviewed a standardized patient in a simulated clinical setting. The standardized patient used a checklist of essential items to score students’ performance in four skills including: history taking, physical examination, counseling and interpersonal communication. The results of this study showed that training in the form of providing patient-centered care is recommended as an approach to improving communication, teaching history taking, and reducing health inequalities (28). The results of our study also showed that patient-centered education has improved the OSCE scores and the description of the students in the intervention group compared to the control group.
Also, initial contact with the patient has been shown to increase students' confidence and help them consolidate their knowledge more than lecture-based training (31). This type of training, with the early interaction of medical students with their patients, increases the motivation and satisfaction in interviewers and facilitates the change of the educational environment from basic sciences to clinical sciences. In addition, it strengthens the feeling of sympathy and responsibility towards patients and helps to strengthen the cultivation of clinical based approach, communication with the patient, and training in history taking and clinical examination (32, 33).
In line with the present study, the results of Yudkowsky et al.'s (2006) study on 79 medical assistants (family and internal medicine) with the aim of identifying factors related to grades in the assessment of communication skills of medical assistants, showed that the assistants who experienced interacting with patients had the standardized scores, they obtained higher scores in communication skills tests (34).
In addition, studies have shown that patient participation in medical education not only improves learners' understanding of patient-centered care, but also increases empathy in clinical education (35). Similar to the present results, in studies where patients were used independently as trainers in a patient care training workshop, the results indicated that patient can be used as a companion in the health care team, including in medical education (36). In addition to this, there are several studies to investigate the more active role of the patients in medical education to help strengthen the experiences of medical students who have used patients as experts in their disease (12, 37).
Jung Ho et al.'s (2009) study, with the aim of patient-centered education through a standardized patient, investigated the OSCE scores of fifth-year students in Taiwan. Fifty-seven medical students were randomly divided into control group (27 people), basic intervention group (15 people) and extensive intervention group (15 people). Both intervention groups participated in two 2-hour patient-centered training workshops. In addition, the extended intervention group also received a 2-hour training session. The control group did not undergo any training. The scores of the students of the extensive intervention group were significantly higher than those of the basic and control intervention groups in the OSCE test of history taking. The results of this study show that patient-centered education can improve the communication skills of medical students in clinical environments (38).
Also, the results of the studies have shown that imparting the knowledge with the patient as an educator is an effective strategy used in medical and nursing curriculum to develop and strengthen professional skills. In this way, learners develop their skills and capability in clinical decision making and interpersonal communication (39). As per the present study, imparting the knowledge and training with the patients as educators has increased the scores of the professional behavior of the intervention group compared to the control group. In general, through this study, trainees showed the significance of the involvement of patients in the process of medical education and learning. In addition, through this study it was confirmed that the patients as educators facilitate learning to the trainees by allowing them to learn in a valid and conducive environment. Also, these results indicate that patient educators can be considered as reliable mentors that provide useful feedback and effective skills to the trainees/interns.