In total, 20 in-depth semi-structured interviews were conducted with 10 paramedic students from SA and 10 paramedic students from the UK, representing various governmental and private academic institutions.
Regarding participants from the SA, seven were male, and three were female, with a mode age of 20-25 (n = 10). All participants were Saudi nationals, single, and enrolled as undergraduate students seeking bachelor's degrees. The participants' years of study ranged from Year 3-5 as undergraduate paramedic programmes in SA consist of four years of study and one year of internship.
Regarding UK participants, three were male, and seven were female, with a mode age of 26-30 (n = 4). All participants were British nationals, with seven identifying as single, two as married, and one as divorced; all seven participants were undergraduate students seeking bachelor's degrees, with three having already obtained associate degrees. The participants' years of study ranged from Year 1-3 as undergraduate paramedic programmes in the UK consist of three years of combined study and training. Demographic details are provided in Table 1.
Table 1
Demographic Information
Country
|
Sex
|
Age
|
Year (n)
|
Ethnicity (n)
|
Interview time
(Total time/average)
|
SA
|
Female = 3
Male = 7
|
19-25
(participants = 10)
|
Year 1-2 (0)
Year 3 (3)
Year 4 (1)
Internship (6)
|
Arab Saudi (10)
|
Ranged 56-110
(793/79 min)
|
UK
|
Female = 7
Male = 3
|
19-25 (participants = 3)
26-30 (participants = 4)
> 31 (participants = 3)
|
Year 1 (3)
Year 2 (4)
Year 3 (3)
|
White British
(10)
|
Ranged 54-109
(754/75 min)
|
The interviews identified four major themes: 1) exposure to potentially traumatic events, 2) relationships and communication, illustrating the student's personal and professional experiences with others, 3) programme atmosphere, demonstrating the challenges and support students encounter during their coursework and training, and 4) career, elucidating the pressure of future career expectations and predictions.
Theme 1: Exposure to Potentially Traumatic Events
Participants from both cultures acknowledged that paramedicine left them vulnerable to traumatic events that could adversely impact their wellbeing, particularly during training. Subthemes include patients, training, and vulnerability.
1.1 Patients
Participants from both groups described traumatic events related to patient care (e.g., death). They further reported concealing these events from family and friends to protect their wellbeing. For many, their first clinical case was a major challenge, and it made a strong impression on them:
"Umm, you know, I can't unsee the things I've seen. I can't forget the things I know. But I can protect other people from seeing and learning about those things." [P5, UK]
Participants also experienced stress working with specific types of patients, such as communicable disease patients, due to the risk of infection and transfer to family. Some SA participants reported significant stress working with older patients, which could be linked to cultural concerns around respecting older people. Both SA and UK participants found it challenging to treat paediatric patients:
"I remember two cases. In my first two cases, the first case was that I took my shot for hepatitis, and then the first case was a patient with hepatitis. So, I was terrified at the start; I still worried that the infection might have transferred to me and my family. So, you stay stressed until you get home, shower, and change." [P2, SA]
UK participants who were also parents found it difficult to treat patients the same age as their own children. The death of young patients was traumatic for them and negatively affected their wellbeing. Furthermore, younger SA and UK participants found treating patients the same age as themselves challenging. Some participants discussed cases in which they knew the patient (e.g., family member, neighbour). Such cases negatively impacted their wellbeing as they were frequently reminded of them in everyday life:
"They were not immediate next-door neighbours ... She just wasn't very well at all. I couldn't put my finger on it. She'd been unwell and vomiting for two days ... and she died 2-3 hours later ... I think the more pressure was that I had to walk past their house every day." [P4, UK]
Participants from both cultures expressed mixed opinions regarding patient outcomes. Some reported seeking information about a patient's outcomes and being unable to relax or sleep until they learned whether the patient was stable. Others stated that not knowing the outcome allowed them to believe everything possible had been done for the patient:
"Uh, we hand it to the hospital, and the outcome I don't know about it, or it was a good outcome; I forgot the case. But if I guess like this, I know the outcome, and the outcome was bad. The case becomes like a part of my thinking every day." [P1, SA]
1.2 Training
All participants cited training environments as significantly impacting their wellbeing, and many identified them as a source of stress. Some had a negative impression when they looked to working paramedics for a glimpse of their future:
"I don't want to have this negative feeling about my career and my place in the world. Yeah, that's why I think [the work environment is] the worst thing." [P3, SA]
Training occurs in potentially challenging environments. Two primary sources of stress described by both groups were continuous training and working with new people in unfamiliar environments:
"It's a challenge to work 12 hours with someone we don't know, really. So, I mean, like the first month of my internship in *** prehospital. It was very difficult." [P1, SA].
Participants from both sides identified unsafe training environments as a significant source of stress, with several describing verbal or physical assault from patients' family members or bystanders. Environmental challenges extended to cases where other healthcare providers overburdened the participants with tasks and emphasised their failures:
"She's an Essex girl. She's dumb. She's, you know, all this, and I think just at some point just having to stand your ground. One of the crew bases I mentioned didn't have a great attitude towards me, and he always says, you know, ‘Essex girls are like …’ whenever I start questioning a patient." [P6, UK]
In both countries, some female participants felt that the environment was challenging due to misogynistic sentiment, whether directed against them or other female medical professionals:
"They talked about a lady; she was conservative. She was wearing a hijab and everything, and then he is done advances with her [healthcare provider]. And then they did transfer her somewhere else. But then the whole staff, the doctors, the other nurses were saying it's because she's too conservative ... this environment is not for conservative people. They were blaming it on her, not on him." [P9, SA].
1.3 Vulnerability
Participants identified events where they felt vulnerable during training. Some described clinical placement training as the only factor that negatively affected their wellbeing as students, reflecting its significance as a source of challenge. For both groups, early clinical placements seemed to increase the risk of experiencing stress due to inexperience. Many paramedicine programmes, including those in the UK, provide students with training placements as early as the first year:
"I think going on placement so soon after maybe, like, six weeks of initial staff verify it was good and bad … However, the flip side also feels, like I mentioned, I didn't know enough, if that makes sense. So, it was very overwhelming to then go on placement." [P2, UK]
Shift work was noted as a primary source of vulnerability as it can disrupt a student's daily routine, sleep patterns, and overall wellbeing. Participants indicated that shift work could negatively affect their self-care, mental health, and social life:
"I think that—the changing of the shift time. Like in ***, they have two days and two nights. I think it's affected my sleep." [P1, SA]
Some SA participants felt their presence during clinical placements was an obstacle to patient care, which negatively affected their wellbeing. However, UK participants did not echo this sentiment. Interestingly, UK participants identified initial patient interactions as a potentially stressful event due to their expectations in the face of uncertainty:
"So obviously, at first, it's scary, and when we first started the ambulance service, I felt like there was a lot of responsibility on me, and I felt like I was underqualified to be taken on some of the challenges." [P3, UK]
Theme 2: Relationships and Communication
Participants presented interpersonal relationships as a vital part of their life and mental wellbeing. They also felt that the development of their personality traits as students was affected by the relationships they maintained.
"I think the relationship, the personal relationships surely affect the well-being of the student; whether it's a family relationship or even a relationship with friends." [P7, SA]
Many participants reported dividing their time between their college and training centre during clinical placement, reflecting the importance of relationships there. Subthemes related to relationships and communication include teaching faculty, peers and family, and training proctors:
2.1 Teaching Faculty
Participants from both groups stated that faculty members significantly impacted their wellbeing. Some participants from both cultures reported that faculty mentors gave them advice and assistance to help them live healthier lives:
"Well, my support and encouragement were always there from our staff in the college; our doctors, our teachers, always encouraging us and telling us how we could bring this speciality up and we can lead this speciality [EMS] in the world and how we can always keep making it better." [P3, SA]
Conversely, participants from both cultures noted that faculty could negatively impact them through neglect. Thus, their relationships with faculty could either help or hinder their wellbeing:
"I think that can be challenging also on my course; I found that some people have more contact with the lecturers and … had better treatment of themselves. I'm not saying that affects their grade or anything, but I think those students get preferential treatment and might get certain things that other students don't." [P8, UK]
Several UK and SA participants said they did not wish to burden faculty members. As students may not reach out when in need of support, teaching faculty should proactively establish an open dialogue with them. Students also valued the possibility of an open culture where emotions and coping strategies are freely shared:
"I find that quite frustrating, quite challenging because sometimes I find it hard to reach out to lecturers when I know they're not treating everyone the same ... But I think because it is quite a high-pressure environment ... they might think that other students are absolutely fine. When that's not the case, they just might not have the confidence to reach out." [P8, UK].
2.2 Peers and Family
Participants cited support from peers and family as essential to their wellbeing. Both groups acknowledged the positive impact of social interaction at student clubs and events as frequent communication with peers could reduce stress. Indeed, both cultures identified peer-to-peer communication as a means of changing attitudes towards mental health:
"I saw that I worked with some friends of mine who are also burned out. Uh, I discussed it with them, and they agreed with me how this thing could be, this speciality. If you do not manage your stress well, you may be burned out more quickly than some other specialities. They were helping me to manage this." [P7, SA]
Participants from both cultures stressed that supportive peers were helpful while unsupportive peers were damaging, with positive communication amplifying positive effects and negative communication exacerbating negative effects.
"I was sitting with a few friends at college, and I talked about treating my mental health and stuff and general, it was really awkward. The looks on their faces, how they changed the subject like they don't want actually to talk about that. I got the hint at the time and never talked about it because I think it's uncomfortable for people." [P9, SA]
However, these negative effects could be mediated by communicating with others in the field.Additionally, participants from both cultures reported that family interaction could improve their confidence and stress management. However, they carefully moderated the information they shared with their family:
"Yes, they play a great factor in my wellbeing ... Sometimes it's really critical cases, and I don't want to tell them about it because it may be horrifying for them." [P3, SA]
2.3 Training Proctors
The EMS team consists of two-to-three paramedics or emergency medical technicians (EMTs). Training proctors supervise clinical placements and act as a point of contact for paramedicine programmes. They are with paramedic students during their most impactful experiences. Therefore, their role is crucial to support students' professional competence and psychological wellbeing. Participants described situations where they felt mentally and academically supported or harmed by their proctors:
"I think it's bad, badly affecting me because there is no, like, a real preceptor in the field training. There is no someone to watch and support my learning … So, most of the people I work with them, in the field training, their objective is to treat patients." [P1, SA]
Participants identified three roles of the proctor: professional, friend, and mentor. When the proctor immediately adopted a clear role, especially as a friend and mentor, it made students feel welcome and reduced stress:
"Some colleagues [proctors] vary widely, especially in the field; one of them would like you just to stay quiet, and we are just here to do our jobs. The other one, he really doesn't think it's a job. He wants you to be just like his friend, and he wants to talk all the time. The third one. No, he wants to keep things professional." [P3, SA].
Participants from both cultures noted inadequate preparation for student-proctor interaction in their programmes. They advised that proctors should be carefully vetted, with incentives provided to encourage adaptation to the paramedicine programme:
"Have some kind of ... bonus or something that you know paramedics can elect to be mentors." [P1, UK]
Participants from both cultures identified their proctors as challenges or threats, especially during early interactions. Further, they felt that being in an unwelcoming environment was disturbing and harmful:
"He didn't allow me to really talk to the patients ... I felt like I wasn't wanted or welcomed. And it left me feeling really upset. So, I think if I had that mentor from the beginning, it would change my experience massively." [P2, UK]
Both groups identified communication during treatment processes as a major challenge. Multiple participants witnessed other paramedics committing errors or misconduct. Some responded by privately correcting or discussing the problematic behaviour. Others felt afraid or helpless to act, which was a significant source of stress. In some cases, participants were told not to intervene, even if the mistake was obvious:
"Mismanagement in the interventions of the case. Yes, actually, a lot because sometimes you cannot say anything. Because this is not your place, and sometimes you are afraid that you will be kicked off or change the place of the training." [P2, SA].
Participants suggested that proctors could help ease stress and the impact of trauma by communicating and empathising with students, and they were grateful to proctors who did so:
"They teach me how to deal with my emotions after the case ... They told me to engage more, to talk more, to do more." [P1, SA]
"Yeah, I think having a good mentor is so important to your training ... I've been, you know, as you're waiting at hospitals and my mentors, he'll sit down with me while we're waiting to clear at the hospital, and he'll talk through the case ... And what I did well, what I can do better." [P6, UK]
Theme 3: Programme Atmosphere
Many participants reported spending most of their time at their respective colleges, reflecting the importance of the programme atmosphere as well as two subthemes: college experience and support.
3.1 College Experience
There is considerable variety among tertiary academic programmes in SA and UK. Participants expressed strong views regarding the programmes in which they were enrolled. Some were pleased with their programmes and considered them well-designed. Others felt that their programmes were different from what had been presented, which negatively impacted their mental wellbeing. In SA, some programmes include a year of preparation for students entering health-related specialities. Unfortunately, participants felt the execution of these programmes created challenges and stress:
"On the programme, the first year before getting to college, it was the first year. It's a common year. I think they call it [preparatory year]. It was a little stressful, and because I didn't know what my speciality was, I didn't know my destiny." [P1, SA].
Participants from both cultures reported experiencing stress due to an exclusive focus on scientific subject matter. They also felt that the predominantly academic nature of the programmes was unhelpful. While curricula from SA and UK programmes included mental health subjects, those with little to no focus on students' wellbeing did not help participants with stress management:
"We do a presentation on how we deal with stress and our coping strategies, but they don't actually teach you how to cope with stress or your strategies. They just ask you what yours are." [P6, UK]
3.2 Support
Cultivating open communication about mental health was cited as essential to prepare students to deal with current and future challenges. Participants from both cultures felt that academic institutions provided students with means of support, but most still perceived a general lack of attention to student wellbeing. Conversely, they observed that an isolated student could not seek support or discuss their negative experiences, thereby perpetuating those experiences. Some SA students highlighted the importance of extracurricular activities in their programmes, although UK participants did not echo this. They also noted the limitations of on-campus resources to support mental health and wellbeing. Both groups described significant challenges related to feeling unwelcomed or unsupported by their college or training centre:
"I'd say the support whilst I'm out on placement is the most stressful because, as I said, it can be quite isolating." [P8, UK]
One group of participants felt unsupported in dealing with issues related to their training and studies, including recommendations for solutions that did not meet their needs. Another group found support from paramedics or other professionals at the training centre. A final group found support from both their training centre and college, whether through direct or indirect interactions (e.g., online counselling):
"They do a tripartite review, involving my mentor, myself, and my personal tutor. They give us goals to meet and ask whether or not we need support and whether it be for wellbeing. They also send out lots of emails, I'd say. Every couple of weeks about wellbeing support." [P4, UK]
Theme 4: Career
Participants indicated that their relationship with their speciality was important for their wellbeing, revealing two subthemes: 1) motivation to join paramedicine and 2) future career predictions.
4.1 Motivation to Join Paramedicine
Participants' motivations and reasons for wanting to become paramedics varied. Lack of adequate knowledge was more apparent in SA participants and associated with poorer wellbeing. Furthermore, paramedicine was not the first choice for some SA participants, who had initially wanted to train in another health-related field (e.g., dentistry, general medicine):
"First, I did not choose the specific speciality. I chose medical health." [P1, SA]
UK participants were more aware of the nature of the speciality, which supported their wellbeing through preparation:
"I wanted paramedicine. Was definitely my top choice." [P2, UK]
Despite the connection between specialty awareness and overall wellbeing, participants with high awareness expressed significant anxiety regarding potential stressors:
"You can gain and learn a lot about it. It is a lot of fun. It has a lot of stress. I heard about that in the beginning, but I know I can, handle that at some level, so. Yeah, I was devastated at first, but when I joined the college, I really enjoyed it." [P3, SA]
4.2 Future Career Predictions
Discussion of participants' current struggles facilitated diverse predictions about their future careers. SA participants were concerned about limited job availability, which harmed their wellbeing; UK participants did not share these concerns:
"Sometimes I worry about that, especially in the field I want to go in, but I always think I am young and can do it. I can, like, travel to some other places that need … crew ... It can be difficult. It can be hard, but I am young." [P3, SA]
Participants expressed concerns about their future work environments. Some UK and SA participants stated that their professional colleagues in hospitals did not always seem to appreciate them as members of the public do. Other SA participants proposed that hospital environments might be preferable to prehospital ones. They highlighted physicians for their perceived unprofessional behaviour towards paramedics, which was detrimental to the participants' wellbeing. Alternatively, physicians were noted for their willingness to help paramedic students overcome challenges, which participants described as beneficial to their wellbeing:
"Because the doctor was great there, they taught me a lot of stuff. Like, they were treating us like a worker with them, you know, like a mate." [P5, SA]
Female SA participants expressed similar concerns to their male counterparts but with different perspectives. All were worried about job unavailability and work-related stress; however, female participants had added anxieties related to societal gender expectations:
"Just to be honest, for me, I mean this society ... That is, like, the most thing that I am worried about it." [P8, SA]
Female UK participants reported concerns regarding male-dominated specialities.