This mixed-method study explored the barriers to and facilitators of healthcare access among Nepalese migrants during the COVID-19 crisis in Japan. This study identified a lack of awareness about the health care system in Japan and health insurance coverage as one of the significant barriers to healthcare access. In addition to literacy, this barrier may also be due to a lack of experience in using health insurance in their home country, Nepal, which still lacks a fully developed national health insurance system. (44, 45) To help migrants access healthcare, it is important to provide them with information about the health insurance system of the host country before they migrate, as well as guidance on how to choose the appropriate healthcare provider, where consultancies or an embassy of the host country can play a key role. The next barrier identified was the lack of awareness of health care service utilization cost. If people are not aware of the costs of healthcare services before they receive them, they may be more hesitant to pursue treatment due to worries about the potential bills they may have to pay. Studies have shown that price transparency can effectively help to reduce healthcare costs, (46) so more research is needed to explore clinical strategies that can increase awareness on both medical cost and quality among the consumers.
It is also important to note that during the COVID-19 pandemic, the healthcare system was constantly changing. (47) Public health centers were overwhelmed by the number of cases and thousands of patients were not able to get treatment in time due to the delayed emergency care or were denied treatment due to lack of beds. (48) The vaccines were not available in time and when it did many people had to wait for months to get the vaccination which might have been the reason that almost half of our population were not vaccinated during the study period. Similarly, the participants viewed limited hospital hours and the lack of a COVID-19 hotline services significantly impacted their perception of difficulty in healthcare access. During a pandemic, sources providing accurate information can help to reduce panic and confusion among people. Therefore, the Nepal embassy or Nepali associations should work with the Japanese government to create a crisis center that can inform and protect its citizens during an emergency. Moreover, local governments with large Nepali populations in Japan can also play a significant role in helping and services to Nepali citizens during an emergency, in association with Nepali organizations, given their proximity to and familiarity with the local community. There is also an existing language barrier due to the lack of Japanese proficiency among migrant populations, making it difficult for them to access health services. The scarcity of medical interpreters and translators exacerbates the problem. A survey done by the Foreign Medical Measures Committee in 2018 reported that, of the 5,611 hospitals that responded, 94.9% did not have medical interpreters. (49) Additionally, the complex Japanese writing system presents further difficulties. Even those who are proficient in Japanese or English may struggle with medical terminologies and expressing their symptoms accurately. Despite government efforts to address the issue, it remains an ongoing challenge due to the continual movement of people from diverse linguistic backgrounds. In addition to medical interpreters and translation apps, incorporating the existing free Nepalese telehealth services could help to overcome this issue. One of the least agreed upon and not significant, yet still noteworthy, barriers was the complaints about medications in Japan. According to Kinuko, S., a Japanese nurse who conducted a study on pain management, many Brazilian women living in Japan had a similar experience in that the anesthesia and sedatives administered after childbirth did not work as expected. (50) This suggests that healthcare policy makers and practitioners should pay attention to the need for personalized medical therapy rather than simply providing an "equivalent" medicine, as genetic variability, dietary patterns, exercise habits, environmental factors like climate, socio-cultural and psychosocial influences, smoking and alcohol consumption can have a major impact on drug metabolism and absorption. (51) Moreover, education about Japanese prescribing policies is important. While doctors typically prescribe lower doses of pain medication initially and adjust dosage based on response and tolerance, this approach can vary. The cultural concept of “Gaman” (Tolerance) may also lead to under-prescription of pain relief medication unless deemed necessary. (52) Clear communication with healthcare providers is important for appropriate treatment.
Fear of infection, job loss and discrimination were identified as psychological barriers to healthcare access. The impacts of the COVID-19 pandemic have been extreme, damaging public mental health. (53) Further in-depth investigation is needed to understand these delicate problems and the types of psychological interventions available in the Japanese context. Furthermore, legal barriers which include administrative obstacles such as paperwork and registration procedures can be overwhelming. Although welfare support was widely accessible in Japan in 2020 and 2021, the support system relied on paper documents, lacked transparency, and was only provided in the Japanese language. This could have led to numerous difficulties for foreigners who had trouble understanding and navigating the system, ultimately preventing them from obtaining the necessary support. (54) In emergency or crisis periods, alternatives to the usual requirements must be sought.
The most identified facilitator of healthcare access was free COVID-19 medical care. The country's national health insurance system and other forms of insurance have helped migrants gain access to a variety of healthcare services. Some focus group participants mentioned that they received free consultations with Nepali doctors and nurses in the form of Zoom video calls or telephone. Telehealth services provided by the Non-Resident Nepali Association (NRNA) have also helped meet the health needs of the eight million migrant Nepali workers around the world. (55) Similarly, during times of disasters or isolation, the sharing of resources such as food, medicine, and financial aid have been shown to help in minimizing the effects of disasters. (56) Thus, policymakers, stakeholders, and healthcare providers need to be aware of, and better able to work with the mutual aid organizations. There are also many foreign-licensed doctors and nurses living in Japan who can serve as powerful volunteers to save the lives of both natives and non-natives, so governments and stakeholders should actively utilize and deploy these human resources for future disasters.
Though this was the first mixed method study to identify the barriers to and facilitators of health care accessibility among Nepalese immigrants during the COVID-19 pandemic, it has several limitations. One of the researchers was an influencer actively sharing educational contents for Nepalese residing in Japan in the social media hence, the participation rate might have been influenced by this. However, the questionnaire developed was anonymous hence, the researcher was not aware of the respondents’ details. Meanwhile, participants were recruited from social networking sites, it could be possible that those who responded to the survey were already willing to learn new ideas which might have affected the findings of the study. However, we received responses from various socioeconomic groups of people and were able to get responses nearly three times than our expectation. Hence, the results could be generalized to the Nepali immigrants residing in Japan. Also, this study was a cross-sectional study, and causal conclusions cannot be drawn. It was possible that the aid or facilitating factors identified in this study were temporary and may have changed over time as the pandemic changed. For this purpose, a longitudinal study design needs to be employed by future studies to determine the cause and effect in the study area over time.