Between April and September 2022 a total of 38 pregnant/postpartum women (pregnant during the Covid-19 pandemic with a delivery/due date after Covid-19 vaccines) and 20 health service providers, including 12 midwives, participated in the study. Participant characteristics are provided in Table 1.
The sample purposively included those living in more deprived areas (according to IMD-2019 [42]) and those from Black/ Black British, non-British white, mixed and other ethnic groups. Pregnant/post-partum women took all, some or none of the maternal vaccines with some unsure whether they had taken or been offered the vaccines. Among those participants who accepted only some vaccines, most opted for the pertussis and some for the flu vaccine, but declined the Covid-19 vaccine (Table 2).
While most providers interviewed were proponents of maternal vaccination, some were hesitant towards one or all of the maternal vaccines and most opposed mandatory Covid-19 vaccination of healthcare professionals (HCP).
Below, we first describe relevant structural and organisational factors relating to the British antenatal care (ANC) system. We then summarize behavioural factors relating to pregnant women’s decision-making process and to individual and social determinants that influenced vaccination decisions. The section ends with participant recommendations for improvement.
Structural and organisational factors
Participants explained how ANC and the provision of maternal vaccination had been organized, which challenges they encountered and what changes had recently been made, including in response to the Covid-19 pandemic.
Participants reported that in most South London Boroughs included in the study, ANC was midwife-led and that GPs played a relatively minor role. Only one participant mentioned that in one of the boroughs, GPs still see pregnant women for two of about ten ANC visits. In other boroughs, participants reported that GPs often only learned about a woman’s pregnancy after the baby was born, given that pregnant women now had to self-refer for their initial midwife visit by completing an online form. While some participants found this straightforward, many still first contacted their GP clinics, and reported confusions and delays in accessing ANC.
All pregnant women can freely access ANC in the UK’s National Health System (NHS). One immigrant from South America, however, initially did not know that she could do so without having ‘her papers’. A young Black African participant was repeatedly moved from council to council for temporary social housing, which disrupted her ANC.
During the pandemic, some of the ANC visits were temporarily held remotely (phone/online), while others still took place in-person, usually either at hospitals or within the community at child health centres. Due to the pandemic, the ‘continuity of carer’ system (support by the same team of 4–6 midwives throughout pregnancy), that had reportedly been available in some areas to socially vulnerable women, had to be interrupted. Some participants found it frustrating to always have different midwives, who often asked same questions, if previous discussions had not been documented.
ANC booking visit
Most midwife participants said that during the booking visit (at 8–10 weeks pregnancy) they usually only briefly (e.g. for about ’20 seconds’) mentioned vaccines due to lack of time, and as women would ‘forget about it’ due to the amount of other information conveyed at booking. Systems seemed to differ by borough, but overall only few participants mentioned vaccine-related hardcopy or online information material provided at booking, and some said that vaccines had not been mentioned at all. Many participants, however, would have liked more information at this, or even earlier stages, including on how exactly they could access the vaccines.
“I felt like it had to be a very proactive experience, of me figuring stuff out myself. There was no like, here’s an information pack, at your first midwife appointment…” (W)
One participant recounted that the midwife did not remove from the ANC notes provided at booking a ‘big A4 piece of paper’ warning that Covid vaccines were ‘not safe in pregnancy’, although the guidance had already changed.
Subsequent ANC visits
Many midwives said they reminded clients about one or all vaccines at one or more subsequent visits, but according to pregnant/postpartum women this was not always the case.
“almost at the end of the pregnancy they were asking me, oh have you had your whooping cough vaccine, I was like, I don’t, I didn’t remember, I didn’t know I was meant to have it, you didn’t tell me when and where to have it, you know, yeah so I didn’t have that vaccine.” (W)
A few midwives explained that there was often no time to remind clients or that reminders were not needed, as there were posters up at the hospital.
Access to influenza and pertussis vaccines within maternity and at GP clinics
Participants reported that influenza and pertussis vaccines could traditionally be accessed at GP clinics, but increasingly also within maternity at newly introduced vaccination clinics at hospitals. While some participants found access to vaccines given by nurses at close-by GP clinics easier, others mentioned problems of getting appointments there. This and/or temporary closures of GP clinics during lockdowns reportedly led to the introduction of (increased opening hours of) maternity vaccination clinics at hospitals. One midwife regretted that in their hospital they had meanwhile reverted to the old system with only limited opening times, although the system had been ‘very popular and was working very well’. Some participants said they found the system convenient, as they could walk to the vaccination clinic directly after their week 20 scan – provided they had been told about it previously and/or were reminded by their midwives. In a few instances sonographers reportedly pointed participants to the vaccination clinic, and some vaccination clinic staff seemed to make women aware of the clinic in the waiting area, but this was inconsistent.
“And whoever’s doing the Vaccine Clinic[…] I always come out like “anyone here waiting for vaccine”, so I just sell it like tomatoes but… some midwives are more shy and they just wait in the room.” (M)
One midwife mentioned that at their hospital vaccination clinic they had changed from an appointment to a walk-in system. Another clinic reportedly offered both options, but a few participants wished opening times were ‘more accessible around work’.
GPs were reportedly encouraged by the Government to provide ‘opportunistic’ vaccinations (when patients attended for other reasons) during the flu season, but had no time to discuss maternal vaccination during their ten-minute slots. Flu vaccine invitations/reminders could also only be sent to other eligible patients, because pregnancy was no longer routinely coded in their system.
Access to Covid vaccines within maternity services and via vaccination centres
In a few boroughs, midwives mentioned pilot trials of offering Covid-19 vaccines within maternity (in a separate room) in their hospital, which ‘didn’t really work’ partly for logistical reasons and ‘uptake wasn’t that great’. One midwife also criticized the way decision-makers had ‘imposed’ the Covid vaccination clinic without thinking ‘about what was in place before’. This also linked to the theme of competing for space and resources.
Midwives therefore reportedly reverted back to the old system of referring participants to the general Covid-19 vaccination centre within the same hospitals. A few pregnant/post-partum women, however, complained about long waiting times at such vaccination centres.
Another problem, mentioned by a vaccinator at such a centre, was that women became suspicious when they were asked at arrival ‘are you pregnant?’, although this was designed to monitor vaccine uptake. Another interviewee said that upon arrival at a vaccination centre her pregnant friends ‘got asked are you pregnant? They then were told oh wait, we need to read this information’ and these reactions were ‘enough to put them off’. This linked to the theme of ‘confusion about the change of guidance’, including among HCPs, with a few women saying ‘the initial advice was don’t get pregnant for three months after your vaccine’, which ‘stuck’ with them.
A few providers recounted that they had rejected the idea to also offer maternal Covid-19 vaccines at their child health centre, because they felt access to vaccinations was not a problem, or women were already ‘absolutely bombarded’ about vaccination and they feared losing the established trust of the ‘very deprived and ethnically diverse and historically distrusting population’ they served.
Access to maternal vaccines via pharmacies
As a few participants had accessed flu and/or Covid vaccines via pharmacies, we conducted additional interviews with staff at three pharmacies that offered maternal flu and/or Covid vaccines. They thought that maternal vaccines should be increasingly offered at pharmacies. One pharmacist for example who had worked within his community for a long time and enjoyed peoples’ trust, said that pregnant women often took his advice and accepted his (opportunistic) offer of freely available flu vaccines. He said he lacked the staff and space, however, for offering also Covid-19 vaccinations. Another pharmacist, who had recently modernised and offered Covid-19 vaccines to 300–400 people a day at the height of the pandemic, was convinced that other pharmacists would make the necessary investments, too, if they were given a contract that guaranteed they would then be allowed to provide the service for the NHS. He was adamant that all vaccinations should be shifted from GPs to pharmacies, as it would be ‘a waste of time for someone to go to the GP to get the vaccine done when it can be done through the pharmacy’.
One of the GPs had concerns that pharmacists might not know how to deal with potential allergic reactions, but said that they had to pre-screen for allergies anyway. Another participant had raised the issue of lacking toilets, but when prompted about this, one of the pharmacists said that he would generally allow waiting pregnant women and children to use the staff toilet if needed.
Resources, Roles & Responsibilities
Lack of resources, especially in terms of staffing was a common theme and meant that less time and effort could be directed to maternal vaccinations. Problems of high workload exacerbated by the pandemic with ‘a lot of sickness and a lot of burnout’ and redeployment of staff. One midwife mentioned ‘in one year, from one site we lost about forty midwives’ who moved to different areas or professions. Another midwife recounted that they had trained high numbers of midwives for the vaccination clinic paid as temporary ‘bank staff’, who ‘come and go’, and they now tried to arrange for a permanent staff member, who could also be a nurse or vaccinator. Staff shortages during the pandemic meant that they often had to ‘pull out a midwife that was booked to do the vaccination clinic to cover the other clinics’ so that they had to ‘close it once and again’.
Problems of staffing, space and supply in one hospital vaccination clinic with inconsistent opening hours, meant that one interviewee ‘ended up not having the whooping cough vaccine, and not for want of trying’ after unsuccessfully trying to access the vaccine several times.
“I got told by my midwife it’s a walk-in service, so I went […], they said, oh, no, we’ve run out of the vaccine, you’ll have to come back another time.” (W)
Lack of resources also raised questions of roles, responsibilities and priorities with a few midwives arguing that the provision of vaccinations was ‘more a nurse’s role, than midwives’.
“I think it is like the hot potato and they’re all passing it to each other, no one wants to take it, it’s like “you do it”, “no you do it” because again it’s not maternity. We are doing it out of our good hearts for our women because we love our women, we want to give a good service but it’s not maternity, it’s not our training, it’s not our profession, it’s not a part of what we do or what we are.” (M)
The GPs participants thought that given that ANC was now mainly midwife-led, the provision of vaccinations within maternity made sense. They and others agreed that pharmacies should also increasingly offer vaccines, provided the funding, administration and infrastructure was in place and it was a ‘united effort’ and clear to clients which pharmacies offered which vaccines. Generally, pregnant/post-partum women thought that midwives were the most important providers to be involved in maternal vaccination-related initiatives.
“I still do think that midwives play a big role because that is who you mostly spend your time with in pregnancy... I know they’ve got a lot to get through, but it definitely doesn’t seem like vaccines is a priority on the list.” (W)
A few participants suggested various providers should offer vaccines to make them more accessible to pregnant women.
Health Information System and Apps
Insufficient bidirectional information transfer between GPs and Midwives was repeatedly highlighted, not only regarding GPs not being informed about patients’ pregnancy, as mentioned above. Midwives also explained that they would not be able to see in their system if maternal vaccinations were received outside maternity care, and one midwife recalled that it happened that a ‘woman had the vaccine twice’. Midwives had to rely on what patients told them, who could not always remember though which vaccines they had. Lack of data integration and cumbersome documentation requirements had reportedly also been among the challenges encountered during the pilot trial of offering Covid-19 vaccines within maternity.
“They use different services and different types of documentation for each vaccine, so it was a nightmare for the midwife having to document every single vaccine on three different systems.” (M)
Due to electronic record system shortcomings and inconsistent documentation, midwives also often did not know whether their colleagues had already discussed vaccines during previous ANC visits and what the discussion outcomes were. This could lead to either vaccine-related discussions being completely omitted or patients getting annoyed if asked repeatedly the same question.
The recent transition from hardcopy medical records and info material to the use of maternity-specific apps reported in some boroughs, was not well received by many pregnant/post-partum women, although some generally liked the idea of a mobile phone app. Some (albeit higher educated) pregnant/postpartum women complained that the app used in their borough was ‘very confusing’, not ‘user-friendly’, not ’easy to navigate’ or ‘horrendous’ with problems of missing or unspecific appointment records or results. Pregnant women were not told how to use the app and a few participants suspected that midwives were ‘not trained enough to use the app’ either.
Almost none of the participants were aware that their app included links to vaccine-related information leaflets and a few midwives confirmed that usually only other pregnancy-related information/leaflets were accessed by pregnant women.
During the FGD, one participant concluded ‘the paperless model that we are all striving to get to, which is important, maybe has been too much in the maternity setting’ and that a hardcopy booklet might be more useful for conveying information, including about vaccinations.
App use directly linked to the theme of ‘digital exclusion’ with a few participants living in more deprived areas not using the app as they lacked internet access or were ‘not good at internet’.
Similarly, ‘language barriers’ were reportedly a ‘very big problem in terms of accessing vaccinations’ in more deprived areas. Officially translated leaflets were reportedly not available in a sufficient number of languages, and calling the telephone interpretation service was often too time consuming for both midwives and clients.
Participant recommendations
Many participants emphasized the need for clearer provider recommendations, more time for bi-directional dialogue and more information. Some said further HCP training, more resources and ‘mid-level’ information material were needed. A few made specific suggestions on how to access more specific information, e.g. via telephone help lines and chatbots.
A few participants also highlighted the need to educate the wider community about maternal vaccinations given social influences on pregnant women’s vaccination decisions. Campaigns needed to be more targeted at pregnant women and include for example videos with ‘real people’.
To make it easier to access maternal vaccinations, FGD participants recommended:
it should be an opt-out rather than an opt-in. […] Meaning that it’s standardised, it’s in the calendar and you just need to decline it, if you don’t want it, but that if not you just go ahead with it. Rather than actually having to proactively go and get it, and discuss it.
A few midwives were generally against a ‘blanket approach’ and felt that individual risk assessments were needed. One midwife also requested the re-introduction of the 15-minute observation rule post-vaccination in case of potential allergic reactions.
As mentioned above, some interviewees suggested shifting roles and responsibilities regarding maternal vaccine provision.
Participants emphasized that better IT systems were needed and training in their use. A few interviewees mentioned that in two South-London NHS Trusts a new integrated system would be launched in 2023 with new patient portal and app, and a phased-in approach for different functionalities which might solve some of the problems.
Some participants found that especially for service users lacking digital skills or internet access, hardcopy information material should be provided. Similarly, language barriers needed to be addressed:
“I think we definitely need to be more proactive in trying to offer vaccine information in as many languages accessible as possible […] it may need to go as far as even educating interpreters about how to deliver information about vaccines because we have many that don’t actually can interpret what the vaccines are.” (M)