In our study, the use of a medical interview support application significantly increased the percentage of appropriate medical interviews. Concerning the usefulness according to frequency, the rare group benefited from the medical interview support application, while the common group did not benefit. The participants who conducted the medical interviews in this study were those who had completed six years of medical education, although they had little clinical experience. Therefore, they may have knowledge of the diseases belonging to the common group, which are frequently observed, and be able to make a differential diagnosis even with a few questions. In the absence of the medical interview support application, the common group had a higher percentage of correct responses to the medical interview, while the rare group had an overall lower percentage and more variability in their correct responses. This variability may be due to individual disparities during the six years of medical education, which requires a certain level of medical knowledge. Additionally, they may have studied highly specialized areas in the early stages of their training as junior residents since they will be working in specialized areas of their interest. Future research should examine these possibilities; however, the use of a medical interview support application was expected to not only increase the rate of correct answers but also reduce the variability of the rate of correct answers.
Concerning the duration of the medical interview, the use of the medical interview support application nearly doubled the length of the medical interview duration. Additionally, the number of questions asked increased more than twice as often. In the common group of this study, there was no effect of using the medical interview support application on the rate of correct answers. In other words, this increase in the medical interview duration and number of questions may be due to the inclusion of unnecessary questions by the use of medical interview support applications, or the simplification of questions based on the experience of physicians when the application was not used. When the medical interview support application was not used, the number of questions asked tended to increase in the rare group, although there was no significant difference (13.4 ± 4.9 vs. 14.0 ± 4.8; p = 0.454). However, in the medical interview using the medical interview support application, the number of questions asked was significantly lower in the rare group than in the common group (39.1 ± 7.1 vs 35.1 ± 6.3, p = 0.0022). The reason for this is unclear but it may be that the common group had more common complaints and required more questions before a differential diagnosis could be made, or that the common group may have been over-trained in the machine learning process.
Heart rate variability analysis was performed to evaluate the stress experienced by the medical staff; no stress-reducing effect was found after using the medical interview support application. The use of such new applications requires familiarity with the device. Although the participants in this study used various applications on their smartphones on a daily basis, this was the first time they had used the application examined here. It is possible that their unfamiliarity with it may have affected the results.
In the questionnaire after the medical interview, many respondents acknowledged that the use of the medical interview support application reduced the number of missed questions. However, on the other hand, it was also acknowledged that it was difficult to interview patients smoothly because they would not be able to perform interviews based on their own expected diseases. It was indicated that the use of a medical interview support application may cause inexperienced physicians to become dependent on the application. However, it was also considered that the use of an application-based interview may broaden the scope of differentiation and enable physicians to perform interviews for unexpected diseases. Additionally, there may be educational benefits for physicians from the questions being asked about the different types of diseases.
The patient samples used in this study were simulated patients based on medical record data, which is different from the actual patients. Therefore, it does not prove the effectiveness of the medical interview support application used in this study in actual clinical practice but only shows its effectiveness as a possibility. Additionally, the number of medical interviewers and simulated patients was small, which may have caused a selection bias.