Competitive organizations harness information and knowledge sharing undertakings to take risks and break customary routines. This study investigates craftspeople’s communication practices and innovation implementation towards improving business performance. Cross-sectional survey research design was employed to describe and see the association of communication and innovation with business performance. Data were collected from a sample of 326 craftspeople through structured questionnaire and field observation. Both descriptive and SEM statistics were mainly used to analyze data. Findings revealed that communication practices vital for craftspeople to be innovative and integrate them with clients were negligible. The communication flaws in turn resulted in stagnant and in-house limited trifling inventiveness in craft industries. Moreover, reflexivity, frequency of communication on creativity, product and market innovations were significantly associated with craftspeople’s performance. Hence, it is recommended to arrange training and experience sharing schemes for craftspeople to enhance their communication and innovation skills thereby improve performance.

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Posted 22 Mar, 2021
On 31 May, 2021
Received 16 May, 2021
On 16 Apr, 2021
Received 16 Apr, 2021
Invitations sent on 15 Apr, 2021
On 15 Apr, 2021
On 04 Mar, 2021
On 04 Mar, 2021
On 04 Mar, 2021
On 27 Feb, 2021
Posted 22 Mar, 2021
On 31 May, 2021
Received 16 May, 2021
On 16 Apr, 2021
Received 16 Apr, 2021
Invitations sent on 15 Apr, 2021
On 15 Apr, 2021
On 04 Mar, 2021
On 04 Mar, 2021
On 04 Mar, 2021
On 27 Feb, 2021
Competitive organizations harness information and knowledge sharing undertakings to take risks and break customary routines. This study investigates craftspeople’s communication practices and innovation implementation towards improving business performance. Cross-sectional survey research design was employed to describe and see the association of communication and innovation with business performance. Data were collected from a sample of 326 craftspeople through structured questionnaire and field observation. Both descriptive and SEM statistics were mainly used to analyze data. Findings revealed that communication practices vital for craftspeople to be innovative and integrate them with clients were negligible. The communication flaws in turn resulted in stagnant and in-house limited trifling inventiveness in craft industries. Moreover, reflexivity, frequency of communication on creativity, product and market innovations were significantly associated with craftspeople’s performance. Hence, it is recommended to arrange training and experience sharing schemes for craftspeople to enhance their communication and innovation skills thereby improve performance.

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Figure 7
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