We present the respondent characteristics and then a thematic analysis of the responses. Table 1 shows some demographic characteristics of the caregiver respondents. One-third (n = 17, 33%) resided in each province (Gauteng, KwaZulu-Natal, and Mpumalanga). Most were between the ages of 26 and 40 years (n = 38, 75%). Income levels varied, with 22% (n = 11) reporting household income below R3,000, 20% (n = 10) earning R3,000–5,999, and 43% (n = 22) earning R6,000–9,999.
Table 1
Caregiver characteristics
|
N (%)
|
Province
|
|
Gauteng
|
17 (33·3%)
|
KwaZulu-Natal
|
17 (33·3%)
|
Mpumalanga
|
17 (33·3%)
|
Age
|
|
18–25 years old
|
9 (17·6%)
|
26–40 years old
|
38 (74·5%)
|
41–60 years old
|
4 (7·8%)
|
Household income
|
|
No income
|
5 (9·8%)
|
R1 - R1 399
|
2 (3·9%)
|
R1 400 - R1 999
|
2 (3·9%)
|
R2 000 - R2 999
|
2 (3·9%)
|
R3 000 - R5 999
|
10 (19·6%)
|
R6 000 - R9 999
|
22 (43·1%)
|
R10 000 - R19 999
|
6 (11·7%)
|
R20 000 - R39 999
|
2 (3·9%)
|
Caregivers’ reasons for not visiting health facilities and returning from clinics without being given RI immunisation are shown in Table 2, categorised by province, age, and income level. Fear of contracting COVID-19 was the most common reason for not seeking RI services, while lack of immunisation staff and stock shortages were the most common reasons for not receiving the sought RI doses.
Table 2
Reason for missed doses, per demographics against participant characteristics.
Variables
|
Did not visit the facility, due to community announcement of COVID restrictions
|
Did not visit the facility, due to fear of contracting COVID-19
|
Did not visit the facility, due to lack of time
|
Other personal reasons
|
Returned from clinic due to immunisation stock shortage
|
Returned from clinic due to lack of immunisation staff
|
|
N = 4
|
N = 18
|
N = 1
|
N = 2
|
N = 20
|
N = 6
|
Province
|
|
|
|
|
|
|
Gauteng
|
1 (25%)
|
6 (33·3%)
|
0 (0%)
|
1 (50%)
|
7 (35%)
|
2 (33·3%)
|
KwaZulu-Natal
|
2 (50%)
|
7 (38.9%)
|
0 (0%)
|
0 (0%)
|
6 (30%)
|
2(33·3%)
|
Mpumalanga
|
1 (25%)
|
5 (27.8%)
|
1 (100%)
|
1 (50%)
|
7 (35%)
|
2 (33·3%)
|
Age
|
|
|
|
|
|
|
18–25 years old
|
0 (0%)
|
5 (27.8%)
|
1 (100%)
|
0 (0%)
|
1 (5%)
|
2 (33.3%)
|
26–40 years old
|
4(100%)
|
11 (61.1%)
|
0 (0%)
|
2 (100%)
|
18 (90%)
|
3 (50%)
|
41–60 years old
|
0 (0%)
|
2 (11.1%)
|
0 (0%)
|
0 (0%)
|
1 (5%)
|
1 (16.7%)
|
Income
|
|
|
|
|
|
|
No income
|
0 (0%)
|
2 (11·1%)
|
0 (0%)
|
0 (0%)
|
3 (15%)
|
0 (0%)
|
R1 - R1 399
|
0 (0%)
|
0 (0%)
|
0 (0%)
|
0 (0%)
|
2 (10%)
|
0 (0%)
|
R1 400 - R1 999
|
0 (0%)
|
1 (5·6%)
|
0 (0%)
|
0 (0%)
|
1 (5%)
|
0 (0%)
|
R10 000 - R19 999
|
0 (0%)
|
3 (16.7%)
|
1 (100%)
|
0 (0%)
|
2 (10%)
|
0 (0%)
|
R2 000 - R2 999
|
0 (0%)
|
0 (0%)
|
0 (0%)
|
0 (0%)
|
1 (5%)
|
1 (16·7%)
|
R20 000 - R39 999
|
1 (25%)
|
0 (0%)
|
0 (0%)
|
0 (0%)
|
0 (0%)
|
1 (16·7%)
|
R3 000 - R5 999
|
2 (50%)
|
5 (27.8%)
|
0 (0%)
|
1 (50%)
|
2 (10%)
|
0 (0%)
|
R6 000 - R9 999
|
1 (25%)
|
7 (38.8%)
|
0 (0%)
|
1 (50%)
|
9 (45%)
|
4 (66·7%)
|
Thematic findings
1. Prepandemic immunisation behaviors
a. Routine immunisation (RI) is a norm among South Africans.
We found that immunisation was a default behavior driven by social norms built over generations, coupled with provider recommendations and easy access to RI through high-touch campaigns, so little thought was involved for caregivers and parents in deciding to vaccinate their children. The immunisation program commanded a high degree of trust in the community. Few participants were concerned about the efficacy, effectiveness, and potential adverse effects of child vaccines. The “Road to Health” immunisation card provided an effective way for caregivers to keep track of scheduled appointments. Prior to the COVID-19 pandemic, the system brought predictability and effective planning of supplies and resources for HCWs.
“It was better because we weren’t full because no one just came in randomly. Everyone knows their date; that today is this child’s date. You can’t wake up today and just decide to take the child for immunisation, or maybe after a month or after a year. You have to go according to your date.” (HCW, Enrolled Nurse, KwaZulu Natal)
When immunisation doses ran short, caregivers would often be provided with an alternative date within two weeks. Delays and skipped doses were the exceptions, not the norm. Caregivers who did not immunise their children reported that they were often viewed negatively by the community and by HCWs.
Minor problems with RI uptake existed prior to COVID-19 but were managed.
Waiting times, stock shortages, lack of education, negative HCW attitudes, and fear of stigma and judgment all impacted care-seeking before and after COVID-19. Many participants complained about how long it took to access clinic services, including RI. This was exacerbated by stock shortages, the inconvenience of which impacted motivation to keep children’s immunisations up to date. Working mothers reported that it was especially difficult to make multiple visits when there were stock shortages, resulting in missed doses.
“Previously, they would make sure that if they have a shortage of anything, that they would call around, they would communicate with you so that you are able to get it as soon as possible." (female, 26–40 years old, Gauteng)
Lack of information about the importance of RI in general, the purpose of specific doses and their side effects also reduced commitment to RI. Prior negative experiences with HCWs and mistrust in the public health system in general undermined confidence in RI services before and after the pandemic. Fear of being judged by HCWs and other women discouraged some young mothers from seeking postnatal care.
“I would not go to the clinic when I have a problem with a child. I’d rather go to the doctor. Nurses make it hard for us to want to learn, to want to know something, because they are rude.” (female, 18–25 years, Mpumalanga)
Despite these problems, uptake of RIs was high prior to the pandemic; in 2019, 83.9% (95% CI: 82.9–84.9) of children received all basic vaccinations up to age 1 year, i.e., up to measles 1. Vaccination coverage for children fully vaccinated (received all age-appropriate vaccinations from birth to 18 months) was 76.8% (95% CI: 75.4–78.2).15
2. Disruption of immunisation during the pandemic
1. Caregivers faced a dilemma appraising the risk of COVID-19 exposure vs the risk of their child developing a vaccine-preventable disease.
The salience of COVID-19 outweighed the risk of missing doses that prevent VPDs. Health facility attendance during peak lockdown periods was low, with most caregivers avoiding public health facilities for fear of potential COVID-19 exposure. They doubted whether adequate infection control measures were in place to protect themselves and their children from infection. Participants reported a range of missed RI visits, from delays of mere weeks to multiple missed RI visits over two years.
“it was truly scary because I was also scared, I was also afraid that she might even get COVID at the clinic” (female, 26–40 years, Mpumalanga)
Other participants were still determining whether immunisation services were even available during the lockdowns, as they did not hear explicit messaging about this from the South African president or in the media. A perception that the health system prioritised COVID-19 over RI and child health kept some mothers from bringing their children, since they believed they would be turned away from facilities, even when that was not the case.
b. Government communication on routine immunisation was insufficient.
Government communication to the public on the continuation of RI services during the lockdown period was not extensive, resulting in a widely held perception that RI was neither urgent nor a government priority. While the Department of Health and relevant institutions (such as the National Institute for Communicable Diseases) understood that RI services must continue and the Department of Health issued guidelines for the safe delivery of immunisation services during the pandemic, this understanding did not cascade to the public. Caregivers anticipated that the president’s regular televised COVID-19 briefings would provide explicit guidance, but between March 2020 and March 2021, only one State of the Nation address explicitly addressed the importance of seeking RI.
“I do not think that the government did anything. There was no communication whatsoever. They feel more that the pregnant ladies and the antenatal department has top priority.” (female, 26–40 years, Gauteng)
Several addresses conveyed an unintended message that people should not seek routine health services during the lockdowns:
“Apart from people who need to travel to and from work or who need to seek urgent medical or other assistance during this time, everyone will be required to remain at home” (President Cyril Ramaphosa, 13 July 2020)
As a result, many caregivers were uncertain whether they should seek RI during COVID-19 lockdowns if they were available and whether it was safe to use RI services.
“When the president was talking on TV, he said, ‘The hospitals and clinics are only for emergencies.’ So I did not go to the clinic. They did not turn me away—I did not go…. One should only go to the clinic for emergencies. So you wouldn’t go to inject the baby, they would send you back [as the clinic only served] people who were very sick.” (female, 26–40 years, KwaZulu-Natal)
c. Public health facilities experienced shortages of child immunisations during peak COVID
Children missed scheduled vaccines due to prolonged shortages at facilities stemming from global supply chain disruptions. Accurate information was rarely provided about when doses would be available, making it difficult for caregivers to plan accordingly. Motivated caregivers made multiple visits or travelled to different public health facilities in search of missing child doses. Other caregivers who did not regard RI so urgently deferred immunisation until their next scheduled visit or planned to resume RI at a later milestone period, such as school entry.
“I think I took him two times, but the first time I [only] managed to get some of the vaccines that I was due for, and then others I was told were out of stock. I had to turn back home. In addition, then, the second time, they told me they still had shortages. They told me to come back and try again, and they still had a shortage of that vaccine...” (female, 26–40 years old, Mpumalanga)
“You find that the clinics that are nearby also have nothing. You can refer them to a clinic. When you check with the clinics, they also say they don’t have it. When they also check with the hospital we don’t have it… The next time their appointment is due, we might have it.” (HCW, enrolled nurse, KwaZulu Natal)
Some caregivers could afford to go to private pharmacies to access RIs. Shortages were a barrier for some employed caregivers who felt unable to take additional leave for multiple visits to immunise their children or were not willing to pay privately for a service they could access for free.
d. HCWs suffered burnout and anxiety at the height of the pandemic.
Health providers experienced a range of challenges during the height of the pandemic, such as increased workloads and stress from being short-staffed, task-shifting, contracting COVID-19, having to isolate, and the fear of transmitting the infection to family members. These factors impacted HCWs’ motivation levels and caused burnout, which manifested in their treatment of caregivers.
“Whoever is attending to you at the clinic does not want to spend too much time with you; They tend to do their job [more] haphazardly than what they did in the past.... obviously with the understanding that they have a fear of COVID… So I think then they just feel that the quicker that they are done with you, the better.” (female, 26–40 years, Gauteng)
“I was at the point of finding another job because I was tired of being overworked; it was also emotionally draining.” (HCW, enrolled nurse, Gauteng)
Many caregivers felt children were “invisible” as the response shifted towards COVID-19 infection. They often perceived HCWs to be more distant and inattentive than before the pandemic, with consultations often shortened to limit face-to-face time contact between patients and providers. Some caregivers were treated poorly by HCWs for missing doses, irrespective of the reason, such as concern about COVID-19.
3. Post-pandemic immunisation trends
e. A shift to more “active” decision-making around routine immunisation
Caregivers returned to health facilities at different paces. Compared with before the pandemic, COVID-19 triggered new, “active” decision-making processes resulting from the visible threat of COVID-19 and knowledge gaps about the importance of child immunisation. The motivating factor for seeking and avoiding RI was often the same: to keep children safe and protected from illness. However, before COVID-19, immunisation decisions were driven by social norms and default behavior where little thought was involved, just action. In contrast, COVID-19 fears, high restrictions on movement, and a perception that RI was a nonemergency service created a context where vaccination required an active decision, resulting in some parents opting out of scheduled doses. A new norm to avoid nonessential health visits emerged.
Active decision-making also revealed severe information gaps around the importance of RI, the deadly child diseases they protect against, the often-disabling effects of VPDs, and the potential consequences of RI inaction.
“I just take my child to the clinic, they do whatever then I come back, but I don’t know [what] the procedure [is], how it works, what is it for […] They [should] tell us that […] today your kids are going to get this injection, but they don’t say that... It is just that there's no communication between nurses and mothers or patients.” (female, 26–40 years, KwaZulu-Natal)
“What will happen to a child that doesn’t get immunised? Nothing. [...] Children that I have seen who don’t get immunised but they are growing, they are alright. They have no problem.” (female, 26–40 years old, Gauteng)
f. A new “bad vaccine” mental model has emerged for some
All vaccines (especially for children) were traditionally considered “good”, but a “bad vaccine” mental model (a set of strongly held beliefs reinforced through experience) emerged over the course of the COVID-19 pandemic. Participants distinguished between COVID-19 vaccines (often viewed as unfamiliar, unproven, developed too quickly, ineffective, and causing side effects and other adverse events) and other vaccines such as child immunisations that are perceived as familiar, safe, effective, and trusted. Despite this conscious distinction, mistrust of established vaccines arises when more end-users subscribe to the “bad vaccine” model. As the boundaries between the two mental models blur, the safety and efficacy of all vaccines may be called into doubt, resulting in vaccine hesitancy, distrust, and avoidance.
“We weren’t sure of anything regarding COVID. Remember, on social media, Twitter, and Facebook, the messages they sent, I think, is what made us scared… We believe in media more than trying things out for ourselves… People say, ‘Don’t go get vaccinated; you will die; people are dying.’ A lot of people listen to that. They did not want to get vaccinated. I didn’t feel convinced about taking it. The reasons behind taking it were not very valid for me…. [However, people] know that the child vaccine doesn’t have anything wrong, it’s made so that the child is fine. [Interviewer: Was the COVID one not made for people to be fine?] No ways—the COVID one is scary.” (female, 18–25 years, KwaZulu-Natal)