Integrated innovation theory posits that in order for an intervention to be successful in complex situations like community settings, it must integrate scientific/technological, social, and business innovations (38). INDIA-WORKS fulfills this requirement: It delivers scientific innovations (proven lifestyle change education programs with text message supports during maintenance) with social innovations (trained peer health educators delivering a program to a large at risk population) and business innovation (worksite stakeholder commitment and partnering researchers to help deliver the program with fidelity, improve the workplace health environment, and evaluate the model). The packaging of individual lifestyle education with environmental changes at the worksite level, implemented through an academic-industry partnership, is rarely done, particularly in India, a population with acutely high risk for diabetes and diabetes-related complications, and if successful, could provide a model for innovative delivery of lifestyle education.
INDIA-WORKS program adaptations included changes to the curriculum, recruitment or retention plans, and creation or use of health programming and resources at the worksites. The majority of adaptations were done during implementation to respond to the needs of the participants and worksite, although adaptations like language translation and changes to worksite exercise and food environments where adapted pre-implementation. Most adaptations were planned, reflecting the large number adaptable components in INDIA-WORKS. Unplanned adaptations occurred in reaction to unanticipated challenges with study recruitment, retention, and classroom logistics due to worksite-specific barriers or challenges. Other unplanned adaptations, such as adding additional cultural adaptation to diet lessons or new types of physical activity, where made in reaction to requests and interests of program participants. Participants’ requesting additional physical activity options might reflect improvements in fitness, as increased fitness can lead individuals to engage in a wider variety of exercise types (39).
Except in one case (where a peer educator changed the order of lessons), adaptations were fidelity-consistent; this may have occurred because the program was carefully designed and presented to study partners with clearly defined core components, those necessary to program fidelity and aligned with proven behavioral health theories or strongly associated with program success in prior studies, and adaptable components which could be changed to be responsive and appropriate to the needs of the individual worksites (40). This is vital to program success, because a program that has been changed in a way that affects components associated with efficacy is doomed to fail even if delivered at the highest quality and consistency (41).
All key players in overseeing program implementation, including worksite managers, INDIA-WORKS staff, and peer educators, were empowered to adapt program components. Adaptations by peer educators involved the program curriculum or participant retention, items which interfaced directly with participants, while INDIA-WORKS staff focused on adaptations necessary to the conduct of the study at each setting including tailoring of curriculum and recruitment methods to best suit the worksite environment and workers. Manager-led adaptations were often in areas requiring higher-level approvals and coordination (e.g., changes in the canteen, deciding when and where lifestyle classes could be held). In Weiner, Lewis, and Linnan’s theory of the organizational determinants of effective program implementation at worksites, the authors argue that the complexity of implementing projects at worksites require active participation by both management and employees (41). Other studies support this by showing that buy-in from management and employees was key to worksite program success or lack thereof (42, 43, 44).
Although, delivering a diabetes prevention program at worksites in India at no monetary cost to the employee can overcome many of the barriers to lifestyle change (e.g., cost of classes, lack of time, inability to locate acceptable resources for weight loss), interview participants still described barriers to adapting the program to the worksites. These included unanticipated worksite changes and disruptions, the ongoing challenge of scheduling and rescheduling classes, and diversity of employees, which have been reported as barriers to worksite health programming in other studies (43, 45, 46). Suggestions for future program adaptations sought to overcome these challenges and often expanded on the themes identified and adapted during the INDIA-WORKS study. Interview participants shared the need to continue adapting and expanding the program to add interest and variety, better respond to worksite specific challenges, and enable more workers to participate in the program.
This study adds to the limited literature using the FRAME to describe program adaptations and modifications in the Indian context. Although the FRAME was able to categorize and describe most modifications with sufficient detail and clarity, there were some challenges to using the framework. Although various players were involved in suggesting program adaptations, implementation of adaptations always involved the worksite managers, with curriculum changes being the exception (those leading classes or trainings, peer educators and INDIA-WORKS staff, were able to make these adjustments independently). India remains strongly hierarchal, and worksites reflect this top-down model (47). Managers expect to make the final decisions and workers defer to supervisors. Because of this, the FRAME domain “who made the decision to modify” may not accurately collect information on those involved in the decision to make modifications, since the final choice was often made at the management level. Furthermore, because of this hierarchy, it is possible that some participants were reluctant to report adaptations that were made but not approved by management, meaning that some modifications might not have been captured.
There was also additional challenges in categorizing some of the modifications because of lack of clarity with definitions in the FRAME documentation. For example, we categorized adaptations to program recruiting and retention activities and scheduling of classes as content modifications because they related to the way the treatment (e.g., intervention activities including screening and testing) was delivered. Furthermore, these adaptations were not related to any of the categories of contextual modifications described in the FRAME (format, setting, personnel or population). In practice, use of the FRAME to document and monitor program adaptations by worksites would be even more challenging, given lack of training and experience in implementation sciences.
Finally, it was both time and resource intensive to document and categorize adaptations in detail and over time. To ensure we understood the full extent of adaptations, we conducted interviews with an array of key players involved in program implementation, and we continued interviews until data saturation was met. Each interview was then transcribed and coded, and thick descriptions were developed before categorizing the data using FRAME. This work was feasible given that this was a large, National Institutes of Health-funded study; however less resourced study teams or community-based evaluators may not be able to commit to work of this scope to properly document program modification and adaptations, leading to additional gaps in the literature on real-world implementation of health programs. Additional methodological development is needed to understand how to efficiently document program adaptations on an on-going basis, and how to best use this information to continuously improve interventions during implementation.
This manuscript describing adaptations to the INDIA-WORKS intervention program has several notable strengths. Although there is tremendous growth in the number of community-based interventions, reporting of program adaptation is still limited and often done non-systematically (48, 49). Adaptations at INDIA-WORKS worksites were driven by individuals working at the site or doing in-field implementation work, instead of researchers, allowing a real-world assessment of adaptations at the study sites. In addition, although India has the second-largest workforce in the world (50), there is limited literature on worksite-based wellness programs in this setting, which is particularly important given the size and diversity of the workforce (51) as well as the large and growing number of individuals at working ages who are affected by cardiometabolic diseases in India (52, 53, 54). The application of the FRAME allows for systematic reporting of the adaptations as well as enabling comparison with other studies of intervention adaptations.
However, the FRAME did not guide data collection. Instead, the framework was applied during data analysis to capture information on modifications emerging in the data. This could result in missing data including not all modifications being identified or fully characterized. Similarly, using in-depth interviews only to track adaptations might lead to underreporting of program changes. Future studies of this type should consider using the FRAME and mixed methods data collection systematically to describe and track adaptations in real time. Similarly, although we interviewed a variety of stakeholders involved in the program implementation, including program delivery personnel, managers, and participants, the qualitative data collection was not focused primarily on understanding adaptations, and all worksite-specific changes might not have been captured.
Lastly, we did not explore how specific modifications and adaptations influenced implementation success and intervention effectiveness. The COVID-19 pandemic precluded further qualitative data collection at sites and made collection of additional information from the already-overburdened worksites practically impossible (e.g., adding new worksheets for managers to document additional changes was determined to be too challenging given that managers were already dealing with adapting the worksites to protect workers from COVID-19 transmission). Future studies should evaluate various adaptations for improving participation, retention, program delivery, and indicators of program effectiveness like weight loss. However, there is still great value in reporting program modifications. Very little is known about how programs are adapted in general and in low -and middle-income countries and worksites, specifically. This study goes beyond simply describing planned program methods to provide important guidance on how the program was delivered at individual worksites. This information can be used to help with program scaling and guide other researchers and program planners designing similar programs. Documenting unplanned modifications is particularly important as they can be proactively considered in the future to ensure all adaptation are fidelity consistent. Similarly, this work can be used to help with the design and planning of worksheets and other documentation for recording adaptations and provides documentation to assist in manualizing the intervention for broader dissemination (e.g., examples of adaptable elements, forms for documenting program fidelity).