Nine interviews were conducted over a 2-month period. Figure 1 summarises participants’ demographic characteristics.
Participants had worked as educators in the ambulance service for between 4 and 23 years (and between 12 and 35 years working in the ambulance service). There was a 6 male to 3 female gender split between all participants.
Four themes were identified, these are summarised in Table 2.
Table 2
Summary of themes with overviews.
Theme | Explanation/overview |
1 | Enhancing authenticity | Improving assessments by making them more reflective of real-world practice, increasing authenticity in both practical and theory exams for RI and PHECC |
2 | Modifying assessment processes | Revaluate the current high-stakes PHECC examination structure, considering alternative assessment methods that better assess clinical skills. |
3 | Aligning PHECC and RI/University exams | Address discrepancies in pass mark requirements and examination questions between PHECC and RI/University assessments, ensuring a consistent and challenging standard that reflects real-life scenarios. |
4 | Utilising assessments as learning | Encourage student involvement in the assessment process through peer evaluation, question submission, and reflective practice, fostering a learning-centred approach to assessments. |
Theme 1: Improving assessment by enhancing authenticity.
While most participants thought assessments were fair and balanced, participants believed both the RI and PHECC practical assessments could better reflect ‘real-world’ practice and be more authentic in both practical and theory exams. There were a number of ways that they identified where authenticity could be improved in various elements in both RI and PHECC exams. One participant describes the RI’s assessment, where negative marking is an integral part:
“I think they’re very good, yeah very good because you’re not just ticking a box and its negative marking, no point in having oxygen on a patient but you haven’t recognised the major haemorrhage and he bleeds out, but you’ve ticked every box down the line, but you missed the key one at the start, so yeah.” Participant A
The need for more challenging environments to improve the assessment process and reflect real-world practice was suggested by some. Changing the environment for assessments would provide a more authentic approach to the student’s experience. The idea of providing an authentic environment for assessment came as a result of how students reported they benefitted from an authentic environment during formative assessments and practice.
“Maybe outside and in different environments, you’ll get a different reaction, and we see that bringing the guys off to the fire service to get a different reaction when there’s other people involved in working around them. That would be lovely to see.” Participant H
Another participant described the benefits of using simulated patients instead of manikins, in an effort to replicate real-life practice.
“For summative assessment, they absolutely have to have a person there and then allow the student to interact with them. So, while mannikins are great, I think they belong in the learning environment.” Participant D
To align assessment to a more authentic real-world working environment, participants identified the need to introduce an assessment where one paramedic student working alone is assessed, as paramedics are expected to be solo responders (responding to calls on their own), at times.
“Because paramedics are being asked to act as solo responders and being on your own with a patient on the road is actually completely different when you don’t have the backup of a colleague with you…and maybe before paramedic two comes in, stop the assessment and say OK, what is your judgement now?” Participant A
Participants discussed the difference between the megacode OSCE presented by the RI and those presented by PHECC and while the RI provides two examiners, each assessing one student in the 2-person assessment model, PHECC provides two examiners, one to read the script and provide information to the student and the other to mark his/her performance, but not to assess the second student. It was suggested that PHECC were not assessing the work of the two-person team and therefore this was not reflective of what happens when paramedics practice in an operational capacity. The assessment only examined one person and thus lacked authenticity as both practitioners work together as a team, both should be assessed together.
“The megacode OSCE we do have two people and we test both of them. So, we test the person who's in charge of it and we test the person who is helping them. And the idea is that the helper, for want of a better word, doesn't influence the decision-making on the main person. But they have to work together because that reflects their real-life environment.” Participant E
Participants believed that there was an appropriate mechanism within their institution’s assessment format to identify an area which formed a critical part of the examination, and if the student failed to manage this critical area at the appropriate time in the scenario, then they can fail or lose a considerable number of marks. This represents real-world practice where a patient may suffer adverse consequences because of a paramedic not doing the right thing at the right time. However, the PHECC exam was identified as lacking authenticity in this respect.
“The megacode OSCE that we run should reflect how a real patient would respond to what’s being done by the student. It’s not real-time, but it’s the correct sequence, for example, if you don’t clear the airway, with our megacode OSCE you can’t get through that, if the airway becomes blocked, and you haven’t checked it, then you fail. If you made the same error in the PHECC one, but at the end said, oh I would have checked the airway at the beginning, you pass.” Participant E
While PHECC examinations include the need for the student to communicate during their practical assessment, this appears to be a simple ‘tick-box’ process. The assessment does not include a meaningful assessment of how students communicate with simulated patients, their student colleagues or anyone else involved in the assessment. Participants believed that there should be more of an emphasis on the need for students to demonstrate their ability to communicate with patients as this is a crucial part of managing patients, family members and others involved in managing a patient in the operational, non-examination setting. This perceived need for an assessment of being able to communicate appropriately was identified again across both examination types – the in-house RI’s assessments and PHECC’s assessments. One participant suggested having a standalone assessment of the student’s ability to communicate appropriately.
“A lot of our job is actually talking to people and eliciting information from them and being able to talk to them in conversation” Participant E
Another participant described how the ability to simulate communicating the handover of a patient to emergency department staff, could be included as the final part of an assessment. The example includes the acronyms for relaying information in a structured fashion (ASHICE and IMIST AMBO) and therefore would replicate what would happen in reality.
“but adding, you know, an independent part of the exam to do the ASHICE to do the IMIST AMBO for a handover to emergency department staff, I suppose an area that could be looked at for that particular element of the assessment” Participant H
Theory Examinations: Generally, there was overall acceptance of the two examination types used to assess the theory components of the paramedic programme. The MCQ examinations were identified as being very objective and easy to correct, however, many participants felt they could be improved to test students understanding rather than memory. The addition of clinical scenarios to MCQs was suggested by several participants.
“What I would like to see is maybe a narrative beforehand and answer the MCQ about the narrative rather than somebody that has a good memory and that's what I think MCQs do. So maybe an intricate type of the scenario where they've got to find some real detail, you know, be observant, understand, maybe the clinical condition that the patient has and then ask a series of questions about that.” Participant H
SWA examinations, participants believed, were a little more challenging and authentic, but some modifications could improve this assessment.
“I think probably that PHECC short written answers are a little bit more balanced than the MCQs. With the short-written answers at least you have a number of sections on the paper. I think as well it does allow for a little bit more assessment of the depth of knowledge the student has.” Participant F
Theme 2: Modifying the current process of assessment.
This theme considered how the PHECC assessments were structured and if the current process of assessments could be improved. Some expressed concern that a single high-stakes assessment of clinical skills was inappropriate and questioned the process of the assessments in the final high-stakes PHECC examinations.
“Similar to our own, I think it’s objective and its fair but it’s very high stakes and can be detrimental to someone who suffers from nerves and is having a bad day.” Participant F
Introducing ongoing assessments throughout the year and adding a wider variety of assessment types were considered by many participants as a way of varying the assessment process and providing more opportunities for students to demonstrate competence across a range of assessments.
“I think continuous assessment for me would be great and it would be that the PHECC would come and have a look at some coursework, you know. I think it's incumbent on higher education and that's where we are, to let them see some of the project work that groups have put together.” Participant H
A number of participants suggested that introducing some type of continuous assessment during the paramedic programme could be recognised by PHECC and allow marks from this to contribute to the overall summative assessment result. This was particularly important given the high pass mark required in the PHECC examinations, (80% for MCQs, 70% for SWAs).
“Is it possible to do some sort of ongoing assessment or can some of the good work we hope they have done in their institution count towards this ten minutes?” Participant E
There was support for changing the current assessment processes to an ongoing assessment model. It was suggested that this would align the RI and PHECC to the third-level education approach and allow for compensation across various modules of learning and placements.
“I think there's far too much relies on a couple of exams, whereas I think if we could spread an assessment module out, let's say if someone was unsuccessful in one part that could bolster their results over a full year, similar to what the universities do”. Participant G
Operational Assessment
Some participants also discussed linking ongoing assessment to operational performance and that perhaps there should be a more inclusive type of performance assessment over a longer period of time with the aid of in-service mentors.
“Some people that will come out and clinically their flying but they don't actually get on with anybody are they the people that you want? You wanna take somebody on like that but they're ticking all the boxes, but is this guy able to work on his own?” Participant D
The idea of using ambulance staff as mentors while students were working in ambulances, was also considered by participants as a better way to assess the students. Having a mechanism whereby ambulance staff could feedback on the students over a protracted period, was also considered.
“I think what I would like to see is that we have people in the area who crew with the student for a week and there's feedback on that. it's not high stakes pass or fail assessment. It's a formative assessment. It's a long-term thing, we can change our behaviour when we're being assessed for a short period of time, but when you're with someone over a longer period you can't change your behaviour like full time. So, who they’re crewed with should be able to feedback.” Participant F
Audio- Video (AV) Recording
The utilisation of AV recording was widely identified as a significant deficit in the PHECC examinations, and many believed the inclusion of AV recording could improve the quality assurance process and allow for review should an appeal be lodged by the student after the examination.
“If I went into a room and then I believed hand on heart, that I did do something and I did it well and taken as gospel. But I may know the examiner and I may not get on well with the examiner or there could be some effect that I may perceive to happen. And I think for the interests and the safety for both examiner and examinee is the fact that there is a video which shows, this is what actually happened.” Participant B
Participants also discussed the benefit of using video recording for review and reflection to identify any deficits and allow the student to remediate and improve their performance should they need to re-sit the examination.
“I think the videos are good to give both protection, to the examiners and the student, but it does allow for post-event feedback when any of the students are not successful.” Participant G
Theme 3: Aligning the PHECC, and the RI/University examinations.
Participants believed that PHECC practical examinations can be a tick-box exercise which do not robustly challenge the paramedic student and that some believed the requirements for a pass mark in PHECC examinations were set at a low standard.
“The hardest assessments our students do, are ours, not PHECC’s, they need to be coming out with a level of understanding and skill that far exceeds PHECC’s requirements.” Participant E
Participants believed that their RI/University assessments provided a more challenging examination to students and more closely reflected real-life scenarios and practice.
“Our practicals, so they have to deal with whatever is life-threatening, they have to deal
with that immediately if not, it’s a negative mark. If you don’t deal with the bleeding in time, you
will fail. Not like PHECC’s box ticking assessment, in any order.” Participant A
The question of PHECC’s involvement in setting examinations, particularly the MCQ, was questioned further in relation to their pass mark requirement, and how that does not align with university pass marks. Also, the availability of PHECC’s examination questions and the lack of question bank updates or question replenishment was noted by participants. This suggests that the assessment may simply be a test of memory and a high pass mark is achievable if students know the questions. Examinations in the university, however, may be more varied and frequent, allowing for smaller focused examinations with internal and external moderation and constant test-item reviews and updates.
“I think the pass mark is pretty high, it's 80% currently. Uh, I think it's, you know, when you consider it university pass rates, I think it is quite high. I think 80% in any exam is pretty high so I believe it to be a memory test.” Participant H
Theme 4: Opportunities to use assessment as learning.
Participants highlighted examples of how students had engaged in formative assessment of their peers and had written items for summative MCQs. Participants acknowledged the role of students in their own assessments and appreciated the benefits of this. They also witnessed students recording each other on their phones while they practised skills and scenarios.
“Students get the friend that they trust on their own phone to record them and then have them playback the assessment and have them give feedback.” Participant A
Some participants had asked classes to submit MCQ questions for inclusion in upcoming examinations.
“The class gets together and puts together three or five MCQs from the weeks learning and we guarantee that a number of those questions will be in their assessment. Now the thing is, you're not memorising them because, over the course of four weeks, that class may have asked 50 questions until they decided we'll put these five in.” Participant E
Students’ participation in reflective practice following assessment was also highlighted and students were encouraged to continue this reflection when they moved to their operational roles.
“I remind them, every time they do a call, they will have to reflect on that call and it's just to get them to think about what did I do good there? What could I improve on and what do I take away from that? Participant A