Through quantitatively exploring the patient experience of undergoing only eye surgery, this study was able to identify key areas where improvements can be made to the patient journey. The positive responses to the questionnaire items (Fig. 2) suggested that eye surgery is generally well-received by patients, which is consistent with the literature [12]. However, there were lower VAS scores with wider distributions for thoughts prior to surgery (Q1), worries about losing vision from surgery (Q3), level of worry during the surgery (Q8), level of coping after the surgery (Q9) and worries about the surgical complications (Q11) (Fig. 2). This suggests a degree of anxiety and worry about poorer surgical outcomes throughout the surgery journey, especially in the monocular patients.
Monocular patients are more fearful in the preoperative period, with worse thoughts prior to surgery (Q1) and more worries about losing vision from surgery (Q3). Studies by Marback et al. [10] and Li et al. [11] both identified increased preoperative anxiety in monocular patients compared to binocular patients undergoing cataract surgery. Similarly, the Only Eye Study 2 by Jones et al. [12] identified that patients had extremely negative thoughts prior to surgery, which was associated with fears of vision loss. Patients were distressed by such vision loss and its potential to impact on their ability to do everyday activities as well as the increased burden of medical appointments and reliance on informal caregivers for transport [2].
Interestingly, the increased negative feelings in monocular patients were not detected after the preoperative period. The lack of difference in the level of worry during surgery (Q8), which is consistent with the literature [13], may be due to the patients being under sedation. Of note, there were no significant difference between the monocular and binocular cohort in terms of level of coping after surgery (Q9), level of worry about the surgical complications (Q11) and feelings about the surgical outcome (Q12). In contrast, Jones et al. [2] found the postoperative period was particularly distressing for patients. This discrepancy may be because patients are only fearful in the immediate postoperative period, when their eye is patched and they are unable to see. Thereafter, when their eye is uncovered, that fear is alleviated. Hence, while the immediate postoperative period may be more stressful for only eye surgery patients, the later postoperative period is less of an issue.
Given that fear in the preoperative period of only eye surgery seems to be the most negatively impactful on the patient experience, such preoperative fears should be addressed. Jones et al. [2] proposed that ‘psychological prehabilitation' may be an effective means of doing so – whereby, patients are given preoperative psychological intervention to prepare them for the psychological stressors of only eye surgery. Such strategy is premised on the similar use of physical ‘prehabilitation’ before surgeries,14 which has been found to improve patient outcomes [15].
Several strategies should be considered as part of such ‘psychological prehabilitation’ regime. Simple non-pharmacological strategies such as massages and music have been found to effectively reduce preoperative anxiety in surgical patients [16]. Such strategies could be used to complement other methods that psychologically prepare patients for the surgery journey such as cognitive behavioural therapy, preoperative videos and patient education programs [16]. Effective patient communication is also important since a strong doctor-patient relationship and clear patient education about the disease and the surgery have been found to be important for reducing preoperative anxiety in cataract surgery patients [17, 18]. Further, given that optimism has been found to help patients cope with the stress of only eye surgery, encouraging patients to be optimistic may be beneficial.2 Supporting this notion, a review by Sweeney and Andrews [19] identified that optimism grounded in reality, has been found to improve patient outcomes.
The results from this study, were used to develop a framework for a patient experience flowchart. Different aspects of the patient surgery journey were found to be interrelated. (Figs. 3 & 4). Validity of this model is demonstrated by the level of trust in the surgeon (Q5), level of trust in the anaesthetist (Q6) and level of trust in the surgical team (Q7) are all positively correlated (Figs. 3B & 4B). Analysing the patient flowchart framework, it was found that in both the monocular and binocular cohort, the level of worry about losing vision from surgery (Q3) has a carry-on effect on the intraoperative and postoperative patient experience (Figs. 3C & 4C). This reinforces the importance of reducing preoperative anxiety through the aforementioned ‘psychological prehabilitation’.
The patient flowchart framework also identified that in monocular patients, the level of support after the surgery (Q10) was correlated with trust in the surgeon (Q5) and anaesthetist (Q6) (Fig. 3), whereas in binocular patients, such level of support was correlated with level of support from family or friends to discuss with prior to surgery (Q4) (Fig. 4). This important role for the surgeon in helping to reassure and support patients has been identified by Jones et al. [2] in the Only Eye Study 2. Indeed, it was found that patients were better able to cope with the anxiety of surgery when they felt that their surgeon developed a good relationship with them, cared about them as individuals and provided transparent information about the surgery [2]. Conversely, patients felt that when their surgeon came across as unempathetic, unable to listen to the patients’ concerns and when the patient felt that they were not included in the decision-making process, the patient experience was negatively affected [2].
Not only is trust important for making the patient feel supported, but it has been found by Black et al [20] to improve patient safety in hip replacement, knee replacement and groin hernia repairs. Hence, it is clear that clinicians need to consider how they can strengthen their relationship with patients to gain their trust. While there is limited evidence for interventions to improve patient trust [21], several factors have been identified, such as perceived kindness and compassion from the surgeon, as well as having good bedside manner. These interpersonal skills are even valued higher than technical ability of the surgeon [22, 23]. Patients also trust clinicians more when they feel the clinician listens carefully to the patient and is thorough [22, 23]. The way clinicians interact with their clinical team is also important for developing trust; there is greater trust for teams that appear stronger and where the clinician has a strong working relationship with other members of the team [22]. Additionally, ophthalmology patients may have a religious-based value system, so that acknowledging their value system is another means by which patient trust can be built [24]. In only eye surgery patients this is especially important to consider since religious faith has been found to help patients cope with only eye surgery [2].
While the study’s major findings pertained to how monocular patients’ experience can be improved, it is important to note that our study uncovered other patient groups where their eye surgery experience could be improved. Specifically, female patients had lower level of support after the surgery (Q10) and worse feelings about the surgical outcome (Q12). The youngest patient group (aged 41–50 years) had lower level of support from family or friends to discuss with prior to surgery (Q4) and more negative feelings about the surgical outcome (Q12) than all older age groups. The level of coping after the surgery (Q9) was lower in patients undergoing retinal surgery, which may be due to the prolonged recovery time, with delayed recovery of useful vision due to the tamponade agents (gas or oil if used) and postoperative positioning. By noting where these groups are susceptible to a worse experience throughout the eye surgery journey, conscious efforts to alleviate these negative experiences can be undertaken.
There were several limitations to the findings of this study. In terms of retrospective collection of data, multiple linear regression analysis did not identify an effect of time since surgery on questionnaire item responses – except on thoughts prior to surgery (Q1), which was more positive for > 3 years since surgery. This could be the result of recall bias. Also, there may have been some sampling bias since the study only included patients whose surgery was outside the postoperative recovery period. This could potentially lead to a more positive recount of only eye surgery. Further, since study participants were recruited from two ophthalmology clinics with a predominantly Caucasian well-educated background and treated privately, the results are not generalisable to other populations undergoing only eye surgery patients. Hence, further studies on other patient groups are needed.
In summary, through quantitatively exploring the patient experience of only eye surgery, we have identified two key lessons for clinicians conducting these procedures. Firstly, the preoperative period is of great importance for the rest of the patient’s surgery experience, yet it is most negatively impacted by only eye surgery. Hence, efforts should be directed to alleviating patient fear in that period, potentially through ‘psychological prehabilitation’. Secondly, patients’ feeling of support after surgery is uniquely related to their trust in their surgeon and anaesthetist. This higher level of trust can be a significant factor. When the outcome of surgery is adverse, patients will be more likely to accept a poorer visual outcome, if they feel despite the best intentions, the surgeon and team performed at the highest possible level.