3.1 Senior Staff’s Role in Anticipatory Prescribing, Storing and Reviewing
This section describes the role of care home senior staff in the process of ICDs prescribing and review by the resident’s GP.
3.1.1 Senior staff initiate most anticipatory prescribing
Of the ICDs prescriptions observed, most were performed by the GP on the advice of care home senior staff. Staff reported that they felt that most ICD requests were initiated by them:
“there's a time we’d say [nurses], ‘I think this person is entering end-of-life.’ If the doctor [GP] agrees, and they would say, ‘No, you know your residents better than me, what do you think?’ That’s when the doctor will prescribe anticipatory medications.” [Nurse 3]
The context for these conversations between senior staff and GPs were the GP weekly rounds. Typically, these involved a GP (from the GP practice allocated to the care home) visiting five to six residents selected by senior staff among the ~30 residents usually living on a care home floor (Table 1). Rounds lasted 30 to 50 minutes in total. These rounds constituted the principal mechanism for senior staff to influence a GP’s decision to prescribe ICDs by briefing the GP about a resident’s worsening condition and/or selecting a resident for consecutive GP rounds as their health declined.
Senior staff sought to anticipate residents’ deaths and invite GPs to prescribe ICDs as residents were “entering the end-of-life”, namely before they might “become symptomatic” and need ICDs administered [nurse 3]. This reflected the time needed to source the ICDs, which was a laborious process taking up to 24 hours (Table 3), and the difficulty of accurately predicting residents’ specific time of death. To forecast a resident’s death and propose them for ICDs, senior staff utilised the key stages of deterioration described in Table 4. These local heuristic criteria identify tipping points at which death might occur rapidly due to the accumulation of multiple symptoms and/or events indicating significant deterioration.
Table 3. Prescribing and sourcing ICDs in the care home context
The steps
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Senior staff experience
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Step 1: Contact the GP to prescribe the ICDs.
Out-of-hours GPs are more reluctant than the resident’s GP to prescribe ICDs because they are not familiar with the resident’s medical history.
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“if a resident is end of life and we need those medications urgently then it's very frustrating [because] we need to try in time to quickly get the meds in, so we need to wait for the GP to do the prescription” [Senior carer 1]
“the out of hours GPs, I shouldn’t say they’re afraid, [but] they’re more reluctant to prescribe end of life medications for a person they don’t know. So what they will do, let’s say we call them out for somebody, they might say […] “Well, it’s Sunday today, you can call your GP to come in tomorrow, let’s try some Oramorph liquid, let’s do that”. Which sounds quite appropriate because just think about yourself going in somewhere, seeing someone the first time” [Nurse 4]
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Step 2: Order the ICDs through the pharmacy.
There are some caveats which complicate the ordering of ICDs through the pharmacy:
- only selected pharmacies store ICDs,
- surgeries cannot fax controlled drugs prescriptions, and
- not all surgeries have electronic prescription services.
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“[Senior carer 5] complained that morphine and midazolam are almost impossible to get out-of-hours (during the weekend or at night) because they are controlled drugs and only a few pharmacies store them.” [Fieldnote extract 13:277]
“we can't use other pharmacies but our pharmacy that we work with […] and because it's a controlled drug prescription the surgery can't fax it to them [pharmacy] so somebody from [pharmacy] have to go and collect it” [Senior carer 1]
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Step 3: The pharmacy can take up to 24 hours to deliver the ICDs.
Senior staff feel the need to chase the pharmacy when ICDs are needed urgently, even when these were prescribed electronically.
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“the doctor will prescribe it electronically, it will go straight to [local] pharmacy [with which the Home works] so after the GP visit we have to inform the [local] pharmacy to [...] keep an eye because we need it tonight, will you please deliver it tonight?” [Nurse 6]
“If you don't have the meds, send somebody over or chase [pharmacy] and see, when are they going to be here because we need them as soon as possible.” [Senior carer 2]
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Step 4: Collect the administration authorisation chart from the GP surgery.
ICDs cannot be administered without the chart stating the dosage.
GPs complete the chart at the surgery.
Senior staff need to free a member of staff to collect the Chart from the surgery. This is difficult due to high care workloads.
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“the GP does that chart [administration authorisation chart] at the surgery and he will usually leave it there and then it's up to us to coordinate. […] Sometimes the [district] nurses, kindly, if they're around the area will go and collect the chart from the surgery but these new nurses don't really do that so then […] I need to find somebody, a member of staff, a volunteer, anyone, to go to surgery to collect that chart because without that chart, they [district nurses] can't give the person any medication” [Senior carer 1]
“[Nurse 7] asked me to go the GP practice and collect the Palliative Care Chart [administration authorisation chart] for resident [Ellen] because all carers were busy with residents and he could not leave the floor. The practice was only a 5-minute walk from the nursing home.” [Fieldnote extracts 13:25-26]
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Table 4. Key stages of deterioration (tipping points) triggering ICDs prescription
Stage description
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Example
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The stages are ordered according to an ideal dying trajectory. In practice, not all residents go through all stages in the described order. Most residents go through only some of the stages, and they do so at very different paces, varying from hours, to days, weeks, months or even years. Senior staff does not consider each stage in isolation, but as a significant step in the overall process of deterioration.
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Stage 1: Recurrent hospital admissions in a few months with the same symptoms (usually up to three)
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“It’s events building up to that time. If somebody’s had multiple hospital admissions, they’ve come out of hospital, they’ve been on antibiotics, as soon as the antibiotics stop they get another chest infection, back into hospital, invasive treatments – injections, ivs [intravenous injections]. We usually say two or three times with the same sort of problem, same symptoms, somebody seems as though they’re deteriorating. So when it’s sort of the whole package you then think […] that any further hospital admissions is really not quality of life, not beneficial, not doing what you would expect it to do. Now we’re at the time where we need to be thinking of […] palliative care and end-of-life care.” [Nurse 2]
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Stage 2: Hospital doctors advise against future hospital admission, often by discharging the resident with a not-for-readmission letter or ReSPECT form.
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“When resident [Albert] was discharged mid-November with an updated ReSPECT form insisting on no future hospital admission, he looked much frailer than before and [nurse 9] called in the GP to prescribe end-of-life medication [ICDs] on the same day” [Fieldnote extract 15:214]
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Stage 3: Multiple courses of antibiotics (usually up to three) are ineffective to clear a major infection (usually a chest infection).
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“The GP was in today and he visited resident [Ivan]. His chest infection has cleared, apparently. [Nurse 5] commented that otherwise the GP would have not prescribed a fourth round of antibiotics but end of life medication instead. This is what they usually do [GPs] when antibiotics stop working.” [Fieldnote extract 17:28]
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Stage 4: Steep decline in alertness, mobility, and appetite levels, culminating in the resident lying in bed in a deeply sleepy or comatose state, unable to eat and drink.
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“[Jill] [resident with Alzheimer’s disease] was reviewed [visited] for end of life meds [ICDs], ’cause she was deteriorating, but the GP said, "She’s not quite there yet". And I agreed, she was standing up, she was smiling. Since the last five days she’s not eating, not smiling, she’s just very much gone and she is at that brink of she could suddenly rapidly deteriorate and that would be it. So we need to get them in place today […] she’s on the GP list ’cause she’s now on that cusp and she’s not gonna recover, but she could go suddenly quickly.” [Senior carer 3]
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3.1.2 Senior staff encourage GPs not to de-prescribe but review anticipatory medications instead
Death was not always certain. Many residents survived one or more key stages of deterioration (Table 4) from which senior staff and GPs expected them to die and for which ICDs had been prescribed, as this manager noted:
“A lady lived here 13 years and on four or five occasions we thought she was going to pass away, and she pulls through and she picks up again”. [Manager 3]
The combined difficulties of predicting the time of death and sourcing ICDs at short notice (Table 4) led senior staff to ask GPs to not de-prescribe ICDs when a resident stabilised. ICDs were thus stored in the care home for as long as residents survived, ranging from a few days or weeks to “three, four, five, [or] six months” [manager 2] or even “two or three years” [nurse 1]. Storing ICDs allowed senior staff to manage uncertainty about a residents’ dying, as this senior carer explained:
“We can store end-of-life medication [ICDs] for years, until it expires, you know? But we’ve got it in the building because we’ve asked the GP – we’ve requested […] Then, what we do is they [residents] go on to palliative care with the district nurses and say, "Right, we’ve got palliative care medication [ICDs] in place, they are deteriorating, they don’t quite need it yet". [Senior carer 3]
Senior staff usually did not seek additional GP input about whether and when a dying resident needed ICDs administered. Care home nurses relied on their own professional judgement, while senior carers relied on district nurses’ professional judgement. However, both care home nurses and senior cares requested GPs to review the clinical appropriateness of the option to administer ICDs, namely ICDs prescriptions and administration charts, when storing ICDs for many months or years, as another senior carer explained:
“[June] has bounced back God knows how many times and we’ve got the medication [ICDs] that’s been there for years, she keeps going – but we keep it. She’s not on regular palliative care checks because they know [GPs] that when that time comes we’ll call them” [Senior carer 2]
ICDs can be administered by a registered nurse or doctor for as long as they are not expired once delivered by the pharmacy13. Nonetheless, care home nurses and senior carers invited GPs to review ICDs to make sure that care home and district nurses felt comfortable to administer them months or years after prescription. This indicates that care home nurses and senior carers perceived, respectively, their own and district nurses’ professional autonomy about ICD administration to depend on the time elapsed since the GP last reviewed the ICDs. There was however ambiguity concerning the length of this time.
While national clinical guidelines advise prescribers to review ICDs prescriptions and administration charts35, they do not specify a timeframe for review. Equally, local clinical guidelines in the areas of this study did not provide a timeframe for ICD revision. Senior staff navigated this grey area by inviting the GP to visit residents with ICDs ad-hoc (as their health deteriorated) or periodically on the GP weekly rounds. Both strategies depended on and contributed to building trusting relationships with the GPs, as the senior carer above and this nurse and manager explained:
“if we [nurses] get a feeling [that a resident with ICDs might be dying], we have to call the doctor in, regardless. Because, if we’ve got someone who is end-of-life care [with ICDs] and we don’t have a GP visit within a couple of weeks, they will go to the Coroner if they pass away.” [Nurse 5]
“So they [GPs] trust us, they’ll come in and do the certification [of medical cause of death] […] if they felt that there was anything untoward they would then say stop we’ve got to get the Coroner in […] but if residents have anticipatory medications [ICDs] we would then make sure they are checked regularly so they don’t have to go down the Coroner route and the doctor knows what’s going on.” [Manager 1]
In the senior staff’s experience, the perceived need to review the ICDs clinically overlapped with the desire to avoid a Coroner’s investigation legally. Crucially, both ICDs reviews and Coroner’s investigations hinged on the GP’s authority. A GP has a legal obligation to refer a death to the Coroner when they cannot certify the medical cause of death confidently36, suspect neglect, or have failed to visit the resident within 28 days of death37 (14 days pre-pandemic)38. Coroner’s referrals complicate relatives’ access to the body and delay funerals significantly. They are however unlikely to involve in-depth investigation when the GP releases the medical certificate of cause of death (MCCD) and believes safe care was provided39. By contrast, when the GP refuses to release the MCCD or reports neglect, the Coroner typically leads a detailed investigation to establish the circumstances of a residents’ death39. Such investigations bear the potential to reveal that staff’s unsafe care provision contributed to the resident’s death. If they do, the regulator (the Care Quality Commission) has a duty to prosecute the staff40. As a result, senior staff ensured that GPs visited residents with ICDs periodically or ad-hoc to avoid a Coroner’s referral and enable the certifying GPs to release the MCCD confidently and without reporting neglect because familiar with the resident’s deterioration and care.
3.2 Senior Staff’s Use of Anticipatory Prescribing, Storing and Reviewing
Senior staff used the process of ICDs prescribing, storing, and reviewing to: (1) provide residents access to pharmacological symptom control on-site; (2) identify residents’ ceiling and location of care as non-emergency care in the care home; and (3) demonstrate safe care provision to the GP certifying the medical cause of death. ICDs thus performed a medico-legal function that helped senior staff manage residents’ uncertain dying trajectories within the care home setting and prevented most hospital admissions at the end-of-life.
3.2.1 Providing access to pharmacological symptom control
Senior staff prioritised mechanisms that ensured dying in the care home wherever possible, believing that care homes provided a more comfortable EOLC for both the resident and their visitors. One of these mechanisms was that, in senior staff’s experience, ICDs made hospital transfer unnecessary if residents experienced symptoms when dying because they provided access to symptom control on-site:
“[Senior carer 8] insists that if anticipatory medications [ICDs] are not in place carers have no other options but to call an ambulance to make distressed residents comfortable, and paramedics take residents to hospital 9 times out of 10. While when ICDs are present, carers will call the district nurses to administer ICDs and make distressed residents comfortable.” [Fieldnote extracts 13:277-78]
ICDs allowed for adequate symptom control in most cases according to senior staff (Table 5). However, when ICDs failed to control dying symptoms, senior staff did not seek emergency care for the resident, but escalated healthcare provision by contacting palliative care services (Table 5). Further, senior staff reported that the level of symptom control provided by ICDs was often unnecessary, therefore ICDs were often not administered (Table 5). This indicates that pharmacological symptom control was not the only function of ICDs prescribing used by senior staff to prevent hospital transfers at the end-of-life.
Table 5. Care home staff’s experiences of ICDs administration
Staff experience
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Example
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ICDs are routinely prescribed (regardless of expected symptoms) but not routinely administered to residents.
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“it’s knowing the symptoms of when to use your Just In Case [ICDs] and when not to use it. We’ve got people in terrible pain […] there are people with no symptoms at all, up to the very last day […] Then we don’t use it. There’s no trend [concerning whether and when to administer ICDs], but the trend is that when the GP says that this person is end-of-life, then this paperwork [prescription, administration chart] and this medication [ICDs] are always in place. And that’s our practice.” [Nurse 5]
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Most residents die without needing ICDs administered but receiving other types of analgesia.
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“a lot of the time they [ICDs] are not needed, but we still have them and then occasionally you do get people [who need them] but most people are already on transdermal analgesia anyway” [Manager 4, who was also a registered nurse]
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ICDs are mostly effective in addressing residents’ symptoms
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“I’ve never been in the situation when I went to the maximum [dose of ICDs] and the resident was still in pain, or something. […] yeah, usually the maximum prescribed is perfect.” [Nurse 4]
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On the rare occurrence that ICDs are ineffective in addressing a resident’s symptoms, senior staff do not seek hospital admission for the resident.
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“she was agitated all the time so the district nurse called in [the local hospice team], they ended up coming in about three or four times over a week [before the resident died in the care home]. You can get some who just won’t settle, no matter what drugs you give them, we can’t get on top of the agitation, so they’re thrashing around all the time, that can be difficult for staff who aren’t used to it” [Manager 1]
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3.2.2 Identifying non-emergency care in the care home as the ceiling of care
Senior staff employed ICDs as a method to identify residents who were unsuitable for hospital transfer, as this nurse revealed:
“I asked [nurse 8] what she meant by palliative residents. She replied that residents have end-of-life medication [ICDs] in place and are not for invasive treatment or hospitalisation, so their death is expected any time.” [Fieldnote extract 19:216].
Author1 observed that residents with stored ICDs tended not to be escalated to emergency care, except in case of a traumatic fall or an accident. When the health of residents with ICDs deteriorated, senior staff instead accelerated healthcare provision by contacting the GP, as the case of resident Elaine exemplified:
“After the GP prescribed end-of-life medications [ICDs], [Elaine] got used to have bouts of vomiting blood and being poorly every few months or so. The first time this happened [nurse 4] called in the GP to visit [Elaine]. The GP advised [Elaine]’s son that [Elaine] was not for investigation. They agreed to keep [Elaine] in the care home and the medications [ICDs] in place. Therefore, the care home nurses do not call an ambulance to send [Elaine] to hospital when she vomits blood but call the GP instead. Once [Elaine] was so unwell that [nurse 4] gave her a morphine injection. This was over a year ago now! [Elaine] is stable now but anything could tip her over. The other week the GP reviewed [Elaine’s] end-of-life medications [ICDs] at [nurse 4’s] request.” [Fieldnote extracts 13:62-71]
When ICDs were on site, GPs would typically advise the resident’s family and senior staff against hospital transfer, not only for potentially life-extending emergency care, but also for the planned investigation of unresolved symptoms. This is significant because the norm was for senior staff to provide access to hospital care through emergency services for residents experiencing health issues which could not be addressed in the care home, as nurse Rachel example illustrates:
“[Nurse 9] confided me that it is not easy to make end-of-life decisions. Once she had a frail resident who was bleeding from his catheter continually. [Nurse 9] kept calling the paramedics to send him to hospital: ‘The hospital kept phoning in to ask me why I was sending him, and I kept saying that it was my duty of care’. In the end, [Nurse 9] asked the GP to come in, prescribe end-of-life medication [ICDs] and discuss it with the family because the hospital did not want to take the resident anymore.” [Fieldnote extract 17:206]
The prescription, on-site storage, and GP review of ICDs thus acted as a clinical marker for senior staff to ascertain the location and ceiling of appropriate medical care for a resident as generalist provision in the care home. This allowed senior staff to rule out the provision of emergency care, which would often lead to a hospital transfer.
3.2.3 Demonstrating safe care provision
The on-site availability of ICDs allowed senior staff to withhold emergency care to residents experiencing an acute health crisis because it allowed them to document and demonstrate safe care provision if the resident died. Safe care provision involved the legal duty to provide (or provide access) to medical care preventing avoidable harm to residents40. Within this context, senior staff had a heightened awareness of the concept of neglect and their accountability, as this nurse conveyed:
“I don’t want a sudden death here because if it's something that you could have prevented and you haven’t, then that’s down for neglect, isn't it?” [Nurse 1]
When a resident died in the care home, senior staff was accountable for the demonstration of safe care to the GP certifying the medical cause of death. A GP’s suspicion of neglect or refusal to release MCCD triggered a Coroner’s investigation36. If the Coroner’s investigation revealed unsafe care provision, the regulator (the Care Quality Commission) had a duty to prosecute the staff40. Crucially, the prescription, storing and GP review of ICDs minimised the likelihood of a Coroner’s referral and investigation when a resident died in the care home.
First, Author1 observed that senior staff considered medical records and GPs’ notes in residents’ care plans to constitute documentary evidence of safe care provision. The storing of ICDs prescriptions and administration charts, and GPs keeping a log of ICD reviews in residents’ care plans allowed senior staff to evidence to the GP releasing the MCCD that the resident’s death was expected, and adequate care had been provided and planned. This enabled different GPs from the GP practice allocated to the care home to release the MCCD confidently and without raising suspicions of neglect.
Second, storing prescribed ICDs on-site allowed senior staff to involve the GPs in a resident’s EOLC by instigating periodic or ad-hoc GP visits to review the ICDs (section 3.1.2). This maximised the likelihood to: (1) meet the 14 days period before death which avoided an automatic Coroner’s referral; and (2) have the certifying GP release the MCCD confidently and without raising suspicions of neglect, thereby avoiding an in-depth Coroner’s investigation (section 3.1.2). This enabled most senior staff to feel “protected” when deciding to withhold emergency care to a dying resident and facilitate a care home death [nurse 8 from fieldnote extracts 19:93].
By contrast, on the rare occasion that a GP had not reviewed the ICDs in many months (about 5+) and the resident experienced a sudden life-threatening health crisis, some senior staff did not feel confident to withhold emergency care, as nurse Olivia confided me:
“For [nurse 10] ‘if you are in doubt, you always need to call an ambulance, you need to cover your back, otherwise you are in trouble’. If residents with end-of-life medications [ICDs] have a seizure or heart attack and they have not been seen by a GP in five or six months or more, she will call an ambulance because the residents were stable before and, if they die, she cannot justify not calling an ambulance to the GP.” [Fieldnote extracts 19:20-21]
This counterexample confirms the interaction between the clinical and legal functions of ICDs prescribing. When senior staff doubted the certifying GP to agree with their clinical decision to forego emergency care, because not supported by a recent GP review of ICDs, they felt exposed to the legal consequences of a GP Coroner’s referral for neglect or refusal to release the MCCD. This led some senior staff to provide emergency care to acutely ill residents whose ICDs had not been reviewed in about five months or more, triggering a hospital transfer at the end-of-life.