As the world population faces challenges peculiar to their locations, some challenges cut across the globe’s diversity. The global challenge of morbid obesity has had an increase in the past 3 decades (Stenholm et al., 2017). This led to the mandatory inclusion of the measurement of the body mass index (BMI) for adult patients during their hospital visits (Ministry Of Health, 2016). Patients need to know and remember information regarding their BMI for their use. The way the information is shared at hospitals may hinder the recall of instructions (McHale et al., 2016).
Shared decision-making has been defined by several bodies that deal with health and related matters. The American Medical Association (AMA) defines it as a formal process or tool that helps physicians and patients work together to choose the treatment option that best reflects both medical evidence and the individual patient’s priorities and goals for his or her care” (Godolphin, 2009).“Shared decision-making is a collaborative process through which a healthcare professional supports a person to decide on their care, now or in the future.” The healthcare provider has to work with the patient to arrive at the best options (Bae, 2017). This study used the three-talk model of shared decision-making, which describes a three-step approach to applying shared decision-making. The steps are divided into: "choice talk, option talk, and decision talk, where the clinician supports deliberation throughout the process (Mathews et al., 2016). Patients are served with various categories of information at hospitals and the hospital may give customised information or follow general guidelines. The information given will either be remembered by the patients or not (Jansen et al., 2008). The concern for the health care team is the communication to be used effectively. The effective use may also mean an effective recall that the patients base on to act (Bae, 2017). During the routine outpatient visits, the patients get their anthropometry measurements taken. The procedure is never complete without feedback from the patients because the feedback is what patients recall (Jansen et al., 2008). “Effective treatments can be rendered useless by poor patient recall of treatment instructions” (Mathews et al., 2016).
Health professionals are thus the task of providing information in a way that it can be 'encoded' and retrieved when needed (Bae, 2017). This is a challenge faced when health workers attempt to teach new information. The process of communication will thus not only be affected using the health care provider’s technique; but also by the personal factors of the patient that influence the process (Selic et al., 2011).
Patients remember as little as a fifth of the information discussed and immediately forget 40%- 80% of the content of their medical encounters.” (Dawson et al., 2014). This fact emphasizes the need to improve several approaches to how doctor-patient discussions should have been held a decade ago(Gionfriddo et al., 2013). Subsequent studies have continued to report little improvement in patient-doctor discussion techniques producing poor treatment adherence as the negative outcome (Lewis et al., 2016).
Patients’ recall of medical instructions requires further study to allow improvement on the already existing approaches to clinician-patient discussion. In this study, patient factors were studied to facilitate a patient-based approach that keeps the consumer of health services at the centre of improvements (Ong et al., 1995).
The current way of communicating has not efficiently led to teaching patients the basics of the outcomes of their visits to the hospital. Several patients may not recall what the healthcare providers found out about their health and thus cannot actively participate in the interventions, which leaves them as followers and not active participants (Skinner et al., 2012). The status thus given to patients makes them powerless or with little power to control the likely outcome of the health care intervention (Hoffmann et al., 2014).