The discussion unfolds within three key areas and is guided by the contents of Table 2.
Table 2
Medical interns’ learnings during the COVID-19 pandemic
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Being a medical professional
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Being in a learning environment
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Learnings realised
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Strengths
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Personal attributes of being a medical doctor, which include a sense of intrigue, efficiency, working in a high-demand environment, an attitude of getting involved, working across different disciplines and developing coping skills
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Collaborative learning; learning with peers; integration of online sources of learning; digital platforms enabling collaborative learning within supportive structures
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Soft skills: protocol methodologies; sustained working in a highly compromising environment; developing logical rather than emotional responses to patients and colleagues; assuming leadership roles in a crisis situation
Hard skills: knowing the value of IPC; pandemic preparedness; a first-person perspective of a disaster (P12)
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Weaknesses
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Existing hierarchical-based relationships within medical training
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Meetings and feedback don't happen anymore (P21); limited time and space for debriefing (P18) exacerbating existent sub-optimal intern supervision
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Limited knowledge and experience, as interns at the start of their careers provided a springboard to learning
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Opportunities
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Compassion within team settings and being a team player (P37); learning about collaboration and advocacy
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Soft skills: development of health advocates (P12)
Hard skills: best management strategies of patients with COVID (P24); how to treat hypoxic pneumonias (P14); emphasis on improving intubation skills (P36)
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Threats
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To be abused hinders one's willingness to learn quite substantially (P27); lack of stress release – socialising (P36); being dismissed if one refused to go to the COVID unit (P27); unavailability of proper PPE (P13); themselves and their significant others being infected by COVID-19; developing burnout within resource-constrained, disease-burdened contexts
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Staff shortages means more calls (P10); other doctors not showing up for work because they are scared to get infected, leaving the rest of us understaffed and work overloaded (P26); lack of support structures due to new social distancing norms
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Compromised learning opportunities stimulated innovations in learning strategies
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Contradictions
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We took an oath to protect. Not to give our life away. (P23); How are we supposed to get all the training we need when we are continuously praying we don't die or go home and spread the disease? (P27)
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Our health is at risk on a new level that hasn't been explored yet. (P25); less patients, less procedures, no training programmes (P7); We are seeing less patients during this time, which means less opportunities to learn. (P41)
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On becoming a medical doctor during a global medical crisis
In the time of a disease crisis, the professional identity construction seems to receive some attention. Professional identity has been conceptualised as the adoption and development of identifiable characteristics specific to that profession.20 The subjects in this study alluded to this professional identity construction. They indicated that they began to develop a sense of intrigue about the disease, worked more efficiently in a high-demand environment, and developed an attitude of getting involved and working across different disciplines. All of this relates to the attitudinal and soft skills that are value-based, and core to being a professional. There are, however, some threats to this professional identity construction. These include the comments [being] abused hinders one's willingness to learn quite substantially (P27); lack of stress release – socialising, being outdoors, going on trips (P36); and being dismissed if one refused to go to the COVID unit (P27). Under appropriate management, these threats can be addressed and curbed to a point where they do not have a major influence on the professional identity construction process.
From hierarchical learning to collaborative learning processes
The data suggest that hierarchical learning from experts to interns is replaced with collaborative learning processes with the emphasis on learning rather than teaching in times of unprecedented crisis conditions. Wenger’s conception of communities of practice brings together a significant number of individuals, which amongst others include differing expertise, experience, knowledge and positionality, within a learning space where the focus is on learning.21 Each individual within this community of practice shares in the learning process, drawing from individual strengths and supporting others in their learning endeavours. In the context of the pandemic, communities of practice formed the basis of the teaching and learning community wherein supervisors, interns and others could engage meaningfully to respond medically to the COVID-19 pandemic, being the centre of engagement. This community of practice mode of learning is not immune to weaknesses and threats. The most common weaknesses, as expressed by the subjects, include a reduction in feedback and debriefing sessions on intended learning. In this instance, the planned learning is replaced by on-the-job learning and, as such, what was planned for learning during a normal internship period is marginalised by the prevailing medical emergency. Hence, emergency learning takes centre stage.
Learnings realised during internship within the context of a global medical pandemic
Aoki writes about the planned and experienced curriculum.22 The HPCSA highly regulates the internship of medical doctors and, as such, a planned curriculum leading to certification has been set, approved and monitored. During the COVID-19 pandemic, the interns’ planned learning curriculum was disrupted and replaced by on-the-job learning, a learning informed by the immediate needs of the current medical pandemic situation.
The interns reported learning both soft and hard skills of the medical profession. Soft skills include protocol methodologies, sustained working in a highly compromising environment, developing logical rather than emotional responses to patients and colleagues, and assuming leadership roles in a crisis situation. Hard skills include knowing the value of IPC, pandemic preparedness and a first-person perspective of a disaster (P12). More elaboration on soft skills and hard skills is presented below.
Develop interns’ resilience-building skills
Some interns identified deficiencies in managing safety issues, difficult staff, death and dying, whilst others identified clear strategies for coping. In addition, many interns reported emotions of fear, anxiety and being overwhelmed, and they could be self-identifying as cases of burnout. South African doctors, including interns, have documented high background rates of burnout.9 Urgent strategies are imperative to mitigate these concerns. The development of resilience has been seen as a means to assist healthcare workers in similar contexts.23 Modifiable factors such as workload, social support, leisure-time activities, access to good mentorship, occupational health and counselling have been shown to influence resilience in clinical areas.11,24
Consolidate IPC training and practices
The study found that the interns appreciated and valued IPC protocols put in place as a consequence of COVID-19, such as the donning and doffing of personal protective equipment (P5). This process has been documented as an important factor in pandemic preparedness.25 In addition, the vulnerability felt by the interns in this study about being infected with COVID-19 and being the last ones to have access to PPE can be allayed with IPC protocols being taught, reviewed and practised regularly as part of standard practice.25
Enhanced core skills training for interns
Interns identified various opportunities for learning as a result of the COVID-19 pandemic. In addition to clinical skills related to high care, intubation and managing hypoxic respiratory distress, interns also have had the opportunity to enhance other core competencies while working collaboratively within teams, for example organisation, taking leadership roles, compassion within team settings and being a team player (P37). This marks a welcome shift that sees clinicians valuing the view of developing holistic graduate competencies that are important for safe patient management. Whilst undergraduate and postgraduate curricula across SA have used multiple graduate competencies to create frameworks for training and evaluation, the internship programme has not formally embraced this.26,27 The COVID-19 pandemic provides a possible and necessary catalyst for an overhaul of assessment and evaluation within internship.
Recommendations
Feasible strategies for present and future pandemics are identified and recommended from the information provided by the interns in this study. These are done specifically to address needs within resource-challenged and disease-burdened contexts. There is a critical need to formally harness existing institutional support systems, including intern curators, occupational health, employment assistance programmes and supervisor–mentors, into developing intern skills training programmes on resilience building. This should include sources of support available and how to avoid negative and enhance positive coping strategies.
The COVID-19 pandemic opportunity must be utilised to formalise curriculum renewal for South African internship in order to ensure that holistic skills are valued and evaluated as part of the internship. The impact of the COVID-19 pandemic on a refocusing on skills outside of specific clinical procedural paradigms has been highlighted by this and other studies. This focus includes improving communication skills, especially related to breaking bad news and “death and dying”.28 A strategy to harness with regard to interns’ self-identified limited knowledge and experience is to leverage their willingness to learn and adjust by creating processes that will facilitate rapid access to information and knowledge. The forced usage of burgeoning online training platforms during the COVID-19 pandemic can serve as a model according to which future intern training can be done, and this has special relevance in resource-constrained contexts. The use of online platforms has the potential to standardise intern training and evaluation across South African hospitals, especially as discrepancies in both have been documented for many years.8,29 The compromised learning environment that was created by the need to direct the majority of services to COVID-19 specific care was highlighted as a threat to intern training during the pandemic. Strategies to make up for the decreased scope of learning can thus imbibe online learning opportunities to ensure that clinical learning time is more flexible in the internship and includes effective feedback. Interns identified weaknesses with feedback during the COVID-19 pandemic. This may reflect the general culture in public-sector hospitals; however, for interns, the need for mentoring and support is especially crucial, and the lack of adequate feedback has negative outcomes.30 The creation of formalised feedback systems for interns is overdue, and this needs evaluation once implemented.31