A total of ten focus groups and eighteen semi-structured interviews were conducted in eight facilities providing LTC and GR, in which a total of 22 healthcare professionals, 10 managers, 14 patients, and 13 informal caregivers participated. The demographics of participants are shown in Table 1.
Factors influencing IPC
Healthcare professionals, patients, and informal caregivers reported numerous factors influencing IPC in LTC and GR, which were grouped into two general themes and one specific theme regarding MDTMs.
The first theme related to general IPC was ‘Involvement of the patient, informal caregiver, and healthcare professionals', consisting of the categories: a) participation of patients and informal caregivers; b) behaviour and attitude of team members, c) expectations of team members towards each other, d) the exchange of information, knowledge, and reciprocity in communication. The second theme was ‘A methodical approach to providing care for older people’, composed of the categories: a) coordinating team procedures, and b) coordinating organisational procedures.
The theme specific for facilitators of and barriers to IPC during MDTMs was ‘Involvement of patient, informal caregiver, and healthcare professionals in MDTMs’ and was composed of the categories a) team procedures of MDTMs, b) working methodically in MDTMs, and c) participants of MDTMs. An overview of all themes, categories, and codes is presented in Table 2.
Table 2a
Overview of the themes, categories, and codes of facilitators of and barriers to interprofessional collaboration in general
Potential Themes
|
Categories
|
Codes
|
Facilitators
|
Barriers
|
Involvement of patient, informal caregiver, and healthcare professional
|
Informing each other
|
• Clear information exchange between healthcare professionals
|
• Healthcare professionals do not know who is informal caregiver
|
• Balance between sharing information in writing and through conversation
|
• Informal caregiver is not informed, or not in a timely manner, or is informed retrospectively
|
• Up-to-date handover information
|
• People involved are not or insufficiently informed about the care process
|
• Informing family caregivers about policy decisions
|
• Family caregivers are not or insufficiently informed about the roles of healthcare professionals
|
• Clarity about care process among all persons involved (patient, family caregiver and healthcare professional)
|
• Ignoring family caregiver contribution
|
Mutual communication
|
• Mutual communication among stakeholders
|
• No or limited communication between persons involved
|
• Short lines of communication between professionals in nursing home and hospital care
|
• No or limited contact between family caregiver and healthcare professional
|
• Uniform use of language
|
• Limited communication between healthcare professionals
|
• Listening to each other
|
|
Participation of all persons involved
|
• Engaging with each other
|
• Unclear attitude towards each other
|
• Willingness of patient, family caregiver and health care professional to help
|
• Family caregiver not or not actively involved
|
• Open attitude
|
• Not knowing each other
|
• Interest in each other
|
|
• Positive team atmosphere
|
• Equality of permanent and temporary team members
|
Behaviour and attitude of team members towards each other
|
• Low-threshold accessibility of healthcare professionals
|
• Showing no interest in each other•
|
• Calling each other to account/giving feedback
|
• Little or no empathy
|
• Showing empathy
|
|
• Social activities with team to get to know each other
|
• Self-reflection
|
Team members' expectations towards each other
|
• Agreement on goals
|
• Failure to honour agreements
|
• Mutually attuned expectations
|
• No or limited attuning
|
Methodical approach to providing care for older people
|
Coordinating team procedures
|
• Clear procedures
|
• No clear procedures
|
• Joint coordination regarding treatment plan
|
• No or limited coordination between care professionals about their contribution
|
• Working in complementary manner to each other
|
|
• Systematically planned evaluation moments with persons involved
|
Coordinating organisational procedures
|
• Availability of multidisciplinary health professionals for treatment
|
• Healthcare professionals having no or limited control regarding treatment process
|
• Policy support for collaboration between care professionals
|
• Unclear policy on procedures
|
1) Involvement of the patient, informal caregiver, and healthcare professional
Participants emphasised that the involvement of all actors, including patients and informal caregivers, is essential for IPC. More specifically, they indicated that the participation, behaviour, and attitude of people in LTC and GR were important influencing factors. Emerging facilitating factors of IPC, such as engaging with each other, having an open attitude towards others, and giving feedback to each other, are discussed by all actors.
"We have no problem saying things to each other, for example a psychologist who thinks I should approach a patient in a different manner. He will come to me directly: 'please say it in more in a positive way instead of giving commands'. And that often helps". Healthcare professional (therapist) - GR in interview 26701
According to the participants, engaging with each other also creates a sense of responsibility and responsiveness towards each other. They underlined that connecting with each other enables communication between them.
"We intentionally pay attention to each other and our cooperation is improving more and more, so we are increasingly open towards each other. It becomes easier to bring up and discuss collaboration problems ". Healthcare professional (Manager) - GR in focus group 16701
However, participants stated they experienced that not being involved, for instance, not being informed about potential changes in the care, or not having clarity about the involvement of others, can be a barrier to IPC.
Knowing the expectations of team members was also mentioned by participants as an influencing factor. Involvement can be enhanced by factors such as mutual coordination with regard to expectations and having shared goals.
"The power of taking care of people and doing that together, especially to empower the client. Being in charge in life, looking for goals that are important to that particular person, because I can think up all kinds of stuff, but it has to benefit the person in question". Healthcare professional (therapist) - LTC in interview 25702
Nevertheless, aligning expectations can be challenging. Examples mentioned were when people do not keeping agreements or when different healthcare professionals have different expectations of the goals of a patient.
"Should someone undergoing rehabilitation be able to make their own bed, or does care staff do it for them?" Patient - GR in interview 26801
Within the theme of the involvement of patient, informal caregiver, and healthcare professionals, factors related to ‘the exchange of information, knowledge, and reciprocity in communication’ were also regarded as important for IPC. Participants noted that factors such as sufficient and efficient communication with each other about the care process and listening to each other were enabling factors that can result in a sense of well-being.
"No matter how busy they are, they take the time to listen to you, I think that's very important and that feels good." Patient - LTC in interview 25810
However, when the communication between people involved in LTC and GR is insufficient, it will create discontent among those involved in the care and may restrict IPC.
"This morning my father was informed in like five seconds, your wife is going to move. I think, as her daughter I would like to be there. Why am I not told beforehand?" Informal caregiver - GR in focus group 16901
2) A methodical approach to providing care for older people
Participants noticed the coordination of team procedures as an important influencing factor in IPC. They stated, for instance, that when a patient is overtaxed, the care for this patient requires adequate coordination between all parties involved. With this, they can align their involvement with the patient's needs. They also noticed that IPC is enhanced when team members work in ways that complement each other and use comprehensible methods.
"I am currently facilitating team collaboration. I don't do that myself, others do this together and I am the one who makes sure that everyone actually can and will do it. So I walk the wards, am visible, approachable, and I solve things that are mine to solve. But others solve things where they need to". Healthcare professional (manager) - GR in interview 26702
Participants furthermore emphasised that coordination of organisational procedures is an important overall category within the theme of methodical approach. They frequently mentioned an influencing factor: the availability of supportive organisational policies for IPC. They also indicated the importance of multidisciplinary healthcare professionals having the opportunity to work together in providing the care for older people in LTC and GR. However, participants also noted the possibility of diverse interpretations in the work process as a potential pitfall. For anyone involved in care, non-explicit working processes and unclear policies regarding working methods are reported to hinder collaboration and reaching joint objectives.
"And those rules, because the more rules there are, the more leeway you have to bypass them. You need a shared a vision rather than a whole bunch of separate rules." Patient - GR in interview 26801
3) The involvement of patient, informal caregiver, and healthcare professionals in MDTMs
Participants specifically emphasised factors influencing IPC during MDTMs. They stated that working with team procedures and using a methodical approach in MDTMs are important influencing factors. They noticed that a clear process and well-defined goals of MDTMs facilitated IPC during these meetings. The participants also revealed that the reason why a variety of people are coming together to clarify goals in MDTMs must be clear. However, they also reported that an unclear vision of team functioning in MDTMs generates uncertainty regarding the involvement of the participants in MDTMs, which in turn influences IPC.
"And also a difference in vision. Whether you see the MDTM as no more than chatting for an hour, or that it is where actions and evaluations are agreed upon. That really is a huge difference." Healthcare professional (healthcare aide) - LTC in focus group 15702
In general, there are similarities in many of the factors reported to influence IPC in LTC and GR. However, with regard to MDTMs, differences are reported for organisational procedures, such as a higher frequency of MDTMs in GR (once a week) than in LTC (once every six months).