This study has made a substantial contribution by employing semi-structured online interviews to identify and elucidate the core principles of digital professionalism essential for implementing metaverse technology in healthcare. These principles have emerged from the valuable insights and perspectives provided by experts working in this field. The findings emphasize the importance of considering various aspects to foster digital professionalism when using the metaverse in healthcare settings.
Organizational preparedness plays a crucial role in ensuring that institutions are equipped with the necessary resources to adapt effectively to new technological advancements. Additionally, individual readiness is essential; individuals should be willing to embrace technology at any level of proficiency and exhibit curiosity and fearlessness towards learning novel digital tools. Notably, social readiness is another critical aspect where healthcare specialists need awareness of societal implications for employing metaverse solutions.
Prior research has indicated that digital professionalism requires organizational and individual preparedness to navigate evolving technological landscapes effectively. At an individual level, readiness entails being open to embracing technology regardless of one's technical proficiency. It also involves having a sense of curiosity and fearlessness when acquiring new digital skills. Moreover, individuals with expertise in their professional domain can contribute significantly by assisting, guiding, and educating others on developing digital professionalism [8–10].
In addition to individual readiness, environmental factors within a healthcare setting play a crucial role in facilitating users' acceptance of novel technologies. The atmosphere fostered by colleagues or management significantly shapes individuals' attitudes towards these emerging technologies [8, 11]. Therefore, creating an environment that promotes openness and encourages exploration is essential for fostering adoption.
By focusing on both organizational and individual levels of preparedness, healthcare professionals can ensure the successful integration of metaverse technologies into their practice while upholding principles associated with digital professionalism.
In the realm of digital professionalism for metaverse in healthcare, it is imperative to consider the principles of social readiness. Awareness and addressing these principles can significantly contribute to upholding a commendable level of digital professionalism within this context. A fundamental aspect that plays a pivotal role in attaining such professionalism entails imparting knowledge of technology fundamentals through education. By pursuing this approach, individuals are empowered with the foundational understanding required to foster skill development and competence in navigating and utilizing various digital technologies [10, 12]. Healthcare professionals operating within the metaverse environment or virtual reality landscapes explicitly related to healthcare delivery, treatment interventions, or research endeavours must remain abreast of all developments regarding new technological advancements.
Based on the findings from our study, it becomes clear that careful planning and establishing a supportive learning environment are essential components in fostering digital professionalism within emerging technologies such as the metaverse. Previous research has highlighted a dearth of standardized principles and methodologies to enhance digital professionalism among nursing and medical students. Moreover, specific countries lack international, national, or local guidelines that outline proper conduct when engaging with digital technology [12–14]. Consequently, uniform approaches to cultivating practical and ethical behaviours are absent in this context.
Emerging evidence suggests that educators should prioritize meticulous planning processes to integrate digital professionalism principles comprehensively into educational curricula concerning emerging technologies like the metaverse. By doing so, educators and learners will be better equipped to navigate challenges associated with these transformative technological platforms.
The present study's findings indicate that the principles of digital professionalism for the metaverse in healthcare can be organized into ten significant categories. These essential principles encompass a variety of areas such as privacy and security, ensuring informed consent from patients, promoting trustworthiness and ethical behaviour, championing accessibility and inclusivity, maintaining professional boundaries, relying on evidence-based practice to inform decision-making processes, continuously enhancing education and training efforts to stay up-to-date with emerging technologies within the metaverse context. Additionally, fostering collaboration by encouraging interoperability among different systems is crucial for exchanging vital information between healthcare professionals. Furthermore, feedback mechanisms are crucial in facilitating improvement initiatives while complying with regulatory standards to ensure appropriate conduct following prevailing legal guidelines.
Ensuring patient privacy and safeguarding data security are paramount in healthcare practices. In order to uphold the confidentiality of sensitive patient information [15, 16], robust security measures such as encryption protocols and access controls must be implemented. Furthermore, obtaining informed consent from patients should be considered a fundamental principle when utilizing patients' health records in Metaverse environments [17–19].
Before collecting or using individuals' health data within virtual healthcare settings like metaverse platforms, explicit informed consent should be obtained from each patient. This process allows for comprehensive explanations about the purpose of data usage within these virtual realms, highlighting potential benefits that may arise while addressing all associated aspects of their participation. By adhering to this crucial principle of digital professionalism, healthcare professionals can ensure ethical practice and protect patient privacy in the rapidly evolving landscape of technology-driven care.
Trust, honesty, and integrity are essential in ensuring patient confidentiality within the metaverse. Healthcare professionals are responsible for establishing a solid foundation of trust with patients regarding the sensitive nature of their personal health information [8, 9]. Moreover, accessibility and inclusion play fundamental roles in virtual healthcare settings by providing equal opportunities for individuals from diverse backgrounds [20, 21] or with differing abilities. In this context, accessibility refers to making virtual health services readily available to many individuals, including those with physical, sensory or cognitive disabilities. By prioritizing accessibility and inclusion within digital platforms used for healthcare provision in the metaverse, healthcare providers can extend their reach while promoting equitable experiences throughout each individual's healthcare journey.
Professional boundaries in a professional environment are crucial for establishing acceptable and ethical behaviour [22, 23]. In the metaverse, it is imperative to maintain appropriate professional boundaries between healthcare providers and patients. Providing virtual healthcare services within this digital space requires adherence to evidence-based practices. It is essential to avoid any form of promotion or endorsement of unproven or pseudoscientific treatments or therapies. Instead, virtual healthcare services should integrate the most reliable evidence from research studies along with clinical expertise while considering individual patient values and preferences. This approach enables effective decision-making regarding treatment options and facilitates the delivery of high-quality care.
Maintaining professional boundaries helps ensure that interactions between healthcare providers and patients adhere to established ethical standards. Healthcare professionals must prioritize trust, integrity, confidentiality, informed consent, as well as patient privacy when utilizing technology like metaverse for delivering medical care virtually.
Informed consent
is integral in upholding patient autonomy and safeguarding their rights in using personal health information within metaverse settings. Obtaining explicit informed consent from individuals becomes paramount before utilizing patients' data for storage or analysis purposes on virtual platforms such as metaverse.
Patient privacy is an utmost priority when embracing technologies like metaverse for virtual healthcare services. A multifaceted approach to digital professionalism in the metaverse also includes continuous education and training for healthcare professionals [24].
Continuous education and training, also referred to as continuing education or professional development, pertains to the continual acquisition of knowledge, skills, and competencies by individuals within their specific fields [25]. Healthcare professionals engaged in the metaverse setting must receive ongoing training and education to remain well-informed about emerging technologies and advancements in digital health practices. Continuous education and training initiatives aim to augment professional competence and enhance job performance quality while remaining up-to-date with the latest developments pertinent to a particular discipline [26].
Another essential principle to consider is the significance of cultivating collaboration and guaranteeing interoperability. Collaboration involves individuals or groups working together towards a common goal [27]. Conversely, interoperability refers to the ability of different systems, technologies, or organizations to interact smoothly and exchange information [28]. Encouraging collaboration and interoperability among diverse healthcare systems and platforms within the metaverse is vital. This will facilitate the seamless flow of patient data exchange and ensure uninterrupted care provision.
Feedback and improvement are interconnected concepts crucial in personal and professional growth, skill development, and continuous learning [29, 30]. To improve virtual healthcare experiences in the metaverse, actively listen to concerns, address any issues promptly, and adapt practices based on these insights.
To ensure adherence to laws, regulations, guidelines, and standards set by regulatory bodies or authorities within a specific industry or jurisdiction [31, 32], compliance with the relevant legal requirements and standards governing virtual healthcare services in the metaverse is imperative. However, due to certain limitations in our study design, we could not include online interviews with other healthcare professionals, such as physicians and nurses. This limitation restricted our insights into their perspectives on access issues. Consequently, there may be some inherent bias towards digital technologies since we only interviewed medical information and health informatics specialists with expertise in this domain. To mitigate this potential bias in future research projects investigating similar areas of interest, we think it would be advisable to expand the scope of interviews by including a broader range of specialists. It may also be beneficial to employ thematic analysis techniques for an enriched understanding while comparing interview texts.