Out of the total 52 individuals interviewed, 25 identified as persons with lived or living experience of substance use, 10 as healthcare providers, 5 as family members of PWUS, and 12 as harm reduction workers/MORS operational personnel. The following themes represent participant perceptions towards the MORS and physical SCS.
THEME 1: MORS can alleviate logistical barriers for PWUS who cannot readily access a SCS.
PWUS voiced how access to SCS was hindered by various logistical and geopolitical barriers such as long wait times, limited hours of operation, centralization in downtown areas, the possibility of arrest/altercations with law enforcement/police, and more. They also believed that MORS offered easier and more convenient access to harm reduction for individuals with mobile devices.
Limited hours of operation, seasonal impacts, and wait time barriers
Participants identified limited hours of operation as a major barrier to the use of SCS. Long wait times were identified as another obstacle to utilizing an SCS due to the risk of experiencing withdrawal symptoms while waiting to use. For example, one PWUS brought up how, “when I lived in Vancouver, sometimes you'd be waiting for 45 minutes to get into an SCS and it's not exactly convenient to wait 45 minutes when … you’ve just gotten something and you're trying to be safe.” Those residing in rural/remote areas or without reliable transportation expressed frustrations regarding the difficulty in accessing an SCS which is often centralized in urban downtown. Seasonal impacts were also considered a barrier. For instance, interviewees indicated that severe weather conditions and cold temperatures during the winter deter people from reaching SCS due to fear of exposure. Given these factors, participants viewed virtual spotting such as MORS as a convenient alternative for keeping individuals safe during times of necessary solitary use.
Support for different routes of substance use
Though participants acknowledged that many SCS permit injection, nasal insufflation, and oral routes of substance use, it was noted that they often did not allow the use of inhalants (e.g., paint thinner) or the smoking of products. MORS may support clients regardless of their routes of consumption including inhalation and smoking, which were emphasized by some participants.
“Inhalation, they can use the drugs they want. You know there's one inhalation site in all of Canada. So for them to really smoke their drugs in their home while not using alone. It gives them peace of mind.” (PWUS)
“[This] is one of the biggest benefits for NORS and DORS is that people can use at home while they’re inhaling their substances, whether its methamphetamines or opioids.” (MORS Operational Personnel/Harm Reduction Worker).
Stigma, discrimination, autonomy, and privacy
The fear of being seen at a SCS was a recurring theme among PWUS, highlighting the prevailing issue of stigma around SUD. Some respondents discussed feelings of shame and embarrassment going to SCS, referring to past instances of discrimination. Participants also felt that MORS might enhance respect and privacy for some people using substances.
“Discrimination and […] stigma, and there’s judgment associated with attending a physical SCS.” (MORS Operational Personnel/Harm Reduction Worker).
“In the privacy of your own house, you don’t have that voice in your head saying that they could see me.” (MORS Operational Personnel/Harm Reduction Worker).
Despite efforts to make SCS more welcoming, some participants noted that SCS can be “pretty intimidating to be around” (Healthcare Provider) if the client is not familiar with the setting. From this finding, MORS may be more appropriate for clients who may prioritize anonymity and privacy.
Barred access, losing their substances, and altercation with law enforcement
It was also brought to attention that certain individuals due to their past history of misconduct and restraining orders are prohibited from visiting SCS. However, if such individuals possess a phone or other technologies, it is still possible for them to receive harm reduction services through MORS. Some PWUS also shared their experience of having their substances stolen from them en route to SCS. PWUS expressed fears surrounding the risk of arrest if they encountered law enforcement en route to a SCS.
“The drug was getting dropped off by my place, if the drug dealer’s coming out, I wouldn’t go across the city to use it. It wasn’t like a social club for me. And also, I'd be taking a risk, because drugs are criminalized, to get all the way down there on the train or whatever, sneak on the train. Just use the SCS and then risk going to jail on the way. The cops would just search you. They would just randomly search you. Especially if you had a record.” (PWUS)
Political barriers and legislation surrounding illicit substances
Many participants shared the sentiment that MORS could be particularly beneficial in places where the political atmosphere is not supportive of SCS. It was felt that political and community-based opposition often hinder the uptake of SCS, and hence, MORS could be a reasonable option to support individuals regardless of where they are located geographically. Overall, MORS were regarded as a particularly beneficial tool, especially in heavily policed jurisdictions and provinces where possession of illicit drugs is still criminalized.
“I don’t know the exact status of our consumption sites now, but I know that there has been some concerns or pushback or challenges to the consumption sites, so I don’t know how long they’re actually going to be around for” (Healthcare Provider). Providing options for people through MORS “can show people that you don’t have to be somewhere in order for us to care about you and your safety.” (PWUS).
THEME 2: SCS may be preferred by clients who value therapeutic relationships and social connections.
SCS was seen to nurture a greater sense of social connection and meaningful relationships between PWUS and members of the community compared to MORS, as they provide an opportunity for “organic conversations” (PWUS). According to one interviewee, “camaraderie and just connection with somebody in-person which […] a lot of drug users don’t have that” (PWUS). This social aspect was preferred by some respondents who “love having people around that I’m talking to […] it’s nice being around people who are desensitized to seeing substances in front of them, but not unaware of the risks associated, while also just maintaining a relationship with you […] really it feels like that of a friend” (PWUS). Respondents discussed how this is different from talking to someone over the phone. For example, “being with somebody in person, and like interacting is way more meaningful and different”, whereas “virtual apps [can] take away that human aspect” (Healthcare Provider).
Relationships with the staff at SCS were seen as assisting clients meet their healthcare needs in a supportive, trauma-informed environment, and to “heal with whatever pain they’re dealing with and why they’re using [substances] in the first place” (PWUS). The constant engagement between clients and service providers was thought to establish more trust in the public healthcare system, which could be conducive to the overall, sustained mental well-being and health of PWUS (e.g., “the people that know them by name, see them” [PWUS]).
While SCS can alleviate the sense of alienation and loneliness through a face-to-face connection (community harm reduction service provider), some respondents disagreed that SCS provided more opportunities for relationship building.
“[Clients] said they feel more closely bonded to the people – the operators on the line. In the physical supervised consumption sites, they’re often just being observed and there’s less interaction with staff there. So, they’re finding that there is more interaction with the operators on the NORS lines.” (MORS Operational Personnel)
In summary, most participants preferred SCS for facilitating relationships and a sense of community although a minority of interviewees favored MORS in this regard.
THEME 3: MORS should aim to connect clients to additional harm reduction and social services.
It was noted that SCS offer a “clean and safe environment where [they] can use [their substances]” (PWUS). One key benefit indicated by participants was that SCS provided access to clinical services that were not always available through MORS. For instance, SCS can be used to pick up medication (e.g., HIV medication) and receive assessments and first aid (e.g., wound care) by health care professionals in person.
Participants further noted that SCS can directly provide clients with harm reduction supplies (e.g., sterile needles and other paraphernalia). While some were aware of educational services provided by MORS, they were not familiar with MORS distributing harm reduction supplies. Additionally, while SCS could demonstrate clients on how to use supplies safely, participants noted that MORS could at best explain how to do so over the phone. Participants also thought that SCS may also be able to provide clients with a safe supply of opioids to help mitigate the contaminated drug supply. Furthermore, SCS were believed to be able to offer additional services, including social services and a warm place for clients to shelter - both of which it was felt MORS could not match. One interviewee mentioned, “[SCS can provide] meal access or access to a social worker to help them with their social security […] help them get ID, help them get housing stuff” (Healthcare Provider).
THEME 4: A SCS with in-person staff may be more equipped to provide a prompt overdose response.
Many participants regarded SCSs as more adept and reliable at dealing with acute overdoses, which was deemed a key advantage over MORS. Despite this, MORS can still be beneficial, as one respondent stated, “I would say a disadvantage is, response time is much slower.. compared to … brick-and-mortar SCS, but obviously, you're comparing it to none, then any response time obviously is better with a virtual one than none at all” (PWUS). Therefore, participants viewed response times at SCS to be better than MORS, but MORS to be preferable to no overdose monitoring at all.