Face recognition has a lot of use on smartphone authentication, finding people, etc. Nowadays, face recognition with a constrained environment has achieved very good performance on accuracy. However, the accuracy of existing face recognition methods will gradually decrease when using a dataset with an unconstrained environment. Face image with an unconstrained environment is usually taken from a surveillance camera. In general, surveillance cameras will be placed on the corner of a room or even on the street. So, the image resolution will be low. Low-resolution image will cause the face very hard to be recognized and the accuracy will eventually decrease. That is the main reason why increasing the accuracy of the Low-Resolution Face Recognition (LRFR) problem is still challenging. This research aimed to solve the Low-Resolution Face Recognition (LRFR) problem. The datasets are YouTube Faces Database (YTF) and Labelled Faces in The Wild (LFW). In this research, face image resolution would be decreased using bicubic linear and became the low-resolution image data. Then super resolution methods as the preprocessing step would increase the image resolution. Super resolution methods used in this research are Super resolution GAN (SRGAN)  and Enhanced Super resolution GAN (ESRGAN) . These methods would be compared to reach a better accuracy on solving LRFR problem. After increased the image resolution, the image would be recognized using FaceNet. This research concluded that using super resolution as the preprocessing step for LRFR problem has achieved a higher accuracy compared to . The highest accuracy achieved by using ESRGAN as the preprocessing and FaceNet for face recognition with accuracy of 98.96 % and Validation rate 96.757 %.