Three main themes were identified in the data: (i) management of skin toxicity in patients; (ii) patients’ experience of skin toxicity; and (iii) problems that skin toxicity poses for patients and the support they would like to receive. These themes are described in more detail below.
Theme1 Management of Skin Toxicity in Patients
Faced with the problem of skin toxicity after immunotherapy, patients managed their condition in different ways, such as seeking help from medical professionals, skin medication, bathing with care, d doing things to distract themselves from the problem, and traditional Chinese medicine.
Find cutaneous toxicity problems
Patients who noticed symptoms of skin toxicity often inquired about the cause of the symptoms via phone or WeChat. When the doctor explained that it is an adverse reaction to immunotherapy, the patient’s level of worry and fear was reduced.
“I added doctor on WeChat (while I was at home). Once I asked him, he helped me and replied to me. If you get some positive answers from the doctors and nurses, you don’t have to be too worried about these adverse reactions that occur. There’s nothing to be afraid of because it’s mainly brought on by the treatment.” (N4)
“I asked Dr. Wang and Dr. Sun. They said it was a normal reaction for capillaries to burst, so I’m not worried.” (N6)
Applying Medication
The patients often used moisturizers or topical ointments to relieve symptoms of itching or dryness. Some patients felt that these measures were effective in relieving symptoms; others considered topical medications or skin care products ineffective.
“I have applied Qirixiang moisturizing cream, which is very comfortable. I applied moisturizer on it(skin) every night after my shower, so I didn’t feel itchy. But now it is cold, and it is not as effective as before.” (N5)
“I took that ointment and applied it, but not every day, as it itches sometimes. Sometimes it itches, and after a while it doesn’t itch. It seems like using the ointment temporarily stops the itching. I don’t care about it(skin) when it stops itching.” (N9)
“I would feel a little better after applying the urea ointment, just not as dry and itchy.” (N14)
“At first, I thought it was too dry, wipe those dry is such as aloe vera cream ah. I also used dermatophyte, which is not effective, and it is more and more itchy. I also rubbed some (moisturizing skin care products),but with really no effect.” (N12)
Be careful in the shower
Patients reported that they needed to control the strength with which they cleaned their skin and pay extra attention to the temperature of the water when bathing.
“Be careful when bathing; don’t rub hard with a towel. We should rub the skin with our hands slowly and gently.” (N2)
“I usually don’t even care about it(RCCEP), mainly don’t scratch it and don’t tickle it. Pay attention when bathing; don’t rub it hard with a towel.” (N5)
Distracting Attention
In the face of the symptoms of distress, patients adopted self-adjustment strategies such as listening to music, talking, and other distractions.
“I like listening to music and looking at my phone to distract myself.” (N5)
"I also feel itchy, (but) because we’re talking, I'm distracted, which also has a controlling effect on the itching.” (N12)
Using Traditional Chinese Medicine
Some patients reported that when they perceived discomfort, they would relieve their symptoms through traditional Chinese medicine, such as boiling herbs in water for external or internal use, which promotes the metabolism of affected tissues.
“The third time it(skin) was itchy, I think I went to the Chinese medicine department. The Chinese medicine practitioner gave me allergy medicine. I’ve taken a few packets of herbs. The Chinese medicine practitioner did not prescribe any kind of spray or compress medicine; most of them are oral, with some package like herbal tea.” (N1)
“Using honeysuckle vine boiled in water to soak in a bath can be helpful in relieving red itchy symptoms. However, this method did not narrow the range of skin symptoms and did not cure them.” (N15)
“At first, I used herbal water to rinse my whole body. Then the skin symptom areas scabbed over and I loosened the scabs by bathing.” (N16)
Theme2 Patient Experience of Skin Toxicity
Skin toxicity causes great physical and psychological distress for patients, affecting sleep, socialization, and other aspects of their lives. Obstacles in the treatment process such as recurring illnesses, lack of attention from doctors, and ineffective medications can erode a patient’s confidence. Influenced by various factors, such as the duress of disease symptoms, lack of knowledge about the disease, and worry about recovery from the disease, patients’ negative emotions (e.g., fear, distressed, hassle, helplessness, endurance, and boredom) increase.
Impact of Skin Toxicity on Patients
The interviews showed that the dramatic symptoms of cutaneous toxicity directly affected patients’ sleep, and may bring about changes in appearance and cause disturbances to patients’ normal lives to varying degrees. In addition, there are some potential risks of infection and bleeding. However, some patients say that they are more concerned about the effects of immunotherapy than the problems of skin toxicity.
“Sometimes sleep is disturbed. If sleeping, you will wake up to scratch. I’m not particularly itchy during the day, just when I sleep, particularly when it’s hot.” (N3)
“The pimple on this skin is nothing if you squeeze it out. It mainly affects me walking down the street, others would feel ugly with the pimple Even if I wear a mask, it’s easy for people to see my pimples.” (N15)
“I’m inconvenienced in a lot of ways by having these (pimples) on my face, including the fact that I'm terrified of people seeing them when I go out to socialize. Also, I need to be gentler in the shower. As soon as I rub the lesions hard enough, they bleed. I’m coming to the hospital this time to get a prescription for something to stop the bleeding.” (N13)
“I've got a splitting of my head. I feel like I have allergies all over my body, and my skin is swollen. I keep scratching my skin, and when I scratch, the skin gets redder and more swollen. The temperature of the red, swollen skin is higher than the normal skin. For example, I felt that the temperature of the skin in other parts of my body is 37 ℃, while the temperature of the skin in the red and swollen areas reached 40 ℃.” (N17)
Positive View
Most patients said that they focused more on the efficacy of the tumor treatment where the balance between immunotherapy effects and skin adverse reactions can achieve homeostasis based on the efficacy of treatment, and their expectations of the anti-tumor effects of immunotherapy outweighed the distress caused by the adverse skin reactions. Some patients had stronger physical and psychological tolerance, and thought that they could accept the effects of adverse reactions if the symptoms did not interfere with their normal lives.
“I maintain good mentality. I think that is nothing; it is a normal reaction. I ignore it and don’t take it seriously every day.” (N2)
“As long as it is effective, the problem of itchy skin can be tolerated; it’s fine.” (N3)
“My only concern is not side effects; I am worried that this medicine has an effect on my tumor. I am afraid that it is resistant to the medicine; other side effects are completely solvable for me.” (N11)
“There is no use for worrying about this now; the most important thing is to improve your situation.” (N15)
Negative Emotions
As immunotherapy progressed, the patients’ perceptions about their symptoms varied significantly. They suffered from different types of physical pain and began to show negative emotions, such as fearfulness, fatigue, troubled, and helpless.
“If I was awake, I would control myself as much as possible to avoid scratching the rash. But if I fell asleep, I couldn't control myself from scratching the itchy skin, which made it easy to break the skin. The wound will become infected after being scratched, which is very scary.” (N12)
“Being hospitalized was inconvenient. I was a little annoyed that I had to do nothing but eat, sleep, and get fluids every day.” (N18)
“That’s what the doctor said; then you have to believe it, and there’s nothing you can do. If the doctors can’t do anything, what can we do?” (N8)
“Do I have a choice? I only wait here. Anxiety is useless.” (N17)
Theme3 Problems that Skin Toxicity Poses for Patients and the Support
They Would Like to Receive Participants experiencing skin toxicity symptoms encountered some problems, such as recurrent symptoms and poor drug efficacy. Some patients did not take the symptoms of skin toxicity seriously enough or misunderstood them due to lack of information support. Many participants wanted healthcare professionals to take skin toxicity seriously and provide targeted solutions. Family members played an important role in assisting patients with applying for medicine and finding information.
Problems Encountered
Recurrent symptoms and poor medication efficacy caused some patients to become frustrated with their treatment. Patients with a lack of knowledge about skin toxicity may not pay sufficient attention to the symptoms of skin toxicity, and the symptoms are related to the oral administration of chemotherapy and sweating. At the same time, physician inattention affects the establishment of the patient-physician relationship and the patient’s evaluation of medical outcomes.
“As soon as I used the immunotherapy, I would feel itchy after I went home. Most of the time, I feel itchy for three weeks after I do the treatment.” (N15)
“I thought it was because I was sweating, so I felt itchy.” (N17)
“I just found out about the rash on my body last Friday (a week before I was admitted to the hospital), and at first I thought it was related to the chemotherapy oral medication, and I was not sure about the relationship between the rash and the immunotherapy.” (N18)
“I thought at first that the rash was due to the effect of this medicine on my disease. It’s a sign of skin toxicity, but I’m still willing to accept the adverse effects.” (N18)
“We all know it’s the side effects of this drug, which we’ve figured out through each experience. No one even told us ahead of time what the adverse effects of immunotherapy would be. I didn’t ask around until I had symptoms.” (N13)
“I told my doctor about my symptoms, but he probably never took them seriously. It wasn’t until the symptoms became worse that he told me to see the dermatologist.” (N15)
“After telling the doctor, the hospital also prescribed medicine, but it didn’t work even after using it later. That medication prescribed by the doctor included both oral and external drugs to the skin
, neither of which worked well, and I still felt itchy.” (N3)
Hoping for More Support (from healthcare professionals)
Most patients showed passive compliance with disease treatment; they hoped more for attention and guidance from healthcare professionals to be able to obtain accurate treatment information and targeted explanations, as well as participate in the decision-making of the treatment plan with the doctor.
“I want the doctors and nurses to deal with my health issues. We don’t know the symptoms, and it’s left to the healthcare professionals to figure out how to fix them (symptoms).” (N12)
“I definitely hope doctors and nurses pay attention to this issue.” (N16)
“I wish doctors would ask their patients in detail if they are uncomfortable during their daily ward rounds. For example, doctors should routinely ask patients if they experience itching because some patients are not aware of the adverse effects themselves.” (N17)
“I do have some doctor’s phone number. If I encounter problems, I will contact him. I wish the department would develop some online interventions. If I call the doctor at home, he can explain it to me quite carefully.” (N2)
Assistance from Family Members
Family members can help the patient apply their medication, especially in areas that are difficult to see, such as the back. In addition, younger family members are more familiar with the use of social networks, and they can search for relevant posts about experiences with skin toxicity, compare them with the patient’s symptoms, and make medication decisions accordingly.
“My daughter mainly helps me with the application and spraying of medication, especially with the rash on my back where she needs to help. I take loratadine at home and apply glyburide lotion, also recommended by my daughter.” (N18)
"My daughter helped me to look up how to deal with these skin symptoms online. My daughter said she mainly searched on Xiaohongshu (a social media platform), compared my symptoms with pictures of symptoms posted by others, and read experience posts shared by others that said taking loratadine was effective. I used to use this medicine when my family had allergies, and it worked well. I read the instructions and learned that there are no adverse reactions to this medicine, and I had this medicine at home and took it.” (N18)