The material is composed of 10 interviews carried out during April and December 2014, with an average duration of 50 minutes (median to 46 minutes), for a total duration of 8 hours and 22 minutes, representing 118 pages of transcriptions.
The ten practitioners were recruited in Nice (coastal city with more than 300.000 inhabitants) and in three hinterland towns counting between 1300 and 7000 inhabitants. They were aged from 30 to 59-years-old, and almost all of them were charging the National Health approved rate. Two of them were women. Six of them worked in an urban environment; the other four were working in rural or semi-rural areas. Only one practitioner didn’t receive detailing visits anymore but used to. Two received one pharmaceutical representative a day, and one did receive ten a week. Only one of them had a subscription to a pharmaceutical industry independent paying publication, four of them declared reading free publications, and three did take part into peer groups as a continuing education. These characteristics are summed up into Table 1.
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E1
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E2
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E3
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E4
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E5
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E6
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E7
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E8
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E9
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E10
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|
Urban setting
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Yes
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Yes
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Yes
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Yes
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Yes
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Yes
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No
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No
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No
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No
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Age
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30
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45
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56
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50
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55
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47
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54
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38
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54
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59
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|
Charging extra fee
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No
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No
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No
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Yes
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No
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No
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No
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No
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No
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No
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Years since setting
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2
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1
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26
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34
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15
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12
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27
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11
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12
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10
|
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Patients in base
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425
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600
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800
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800
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1442
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1200
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1400
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1500
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500
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400
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Workload (hours p. week)
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43
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60
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55
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55
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65
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46
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65
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50
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50
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60
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Setting as a team
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Yes
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No
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No
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No
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Yes
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Yes
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Yes
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Yes
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No
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No
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Number of pharma reps p. week
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1
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5
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5
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3
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0
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1
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10
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0.5
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1
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0.5
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Paid subscription journal
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No
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No
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No
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No
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No
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Yes, two
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No
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No
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No
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No
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|
Free journal
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No
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No
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Yes
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Yes
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No
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Yes
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No
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No
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Yes
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No
|
|
Peer group
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Yes
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No
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No
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No
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No
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No
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No
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No
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Yes
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Yes
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Table 1 : Interviewed GPs characteristics
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In order to understand why some GPs meet pharmaceutical representatives while they convey a rather negative opinion toward pharmaceutical industries, transcripts were grouped in themes and then in theme categories, according to the general inductive method. Three explanation path arose which can be grouped according to the following layout: motivations; representations; values.
Motivations:
By motivations, we are implying the reasons that GPs gave so as to explain why they received the visits of a pharmaceutical representative.
The information intake was the motivation given the most often by practitioners to justify the reception of a pharmaceutical representatives despite their negative opinion about it. It was described as practical, approachable, and sometimes of a good quality. This practicality did justify the choice of detailing visits as an alternative to other information sources. “What is important for the doctor is for it to be fast, concise, and straight to the point.”
The practitioners who were interviewed described a counter-phobic effect which reassured them about their knowledge, and a “starter” effect of the visits as the first link to the information chain. Meeting a pharmaceutical representative would trigger some extensive research.
A social role was also attributed to pharmaceutical representatives, through the human relationship with the representative (felt like a break) and through the creation of a medical “network” during sponsored meetings.
Professional constraints were also mentioned: “It is true that I cannot practice FMC [Formation Médicale Continue –Continuous Medical Education] as often as I would like, so I’ll admit that I like how labs come [to my door].”
Representations:
By this word, we imply the perceptions and mental pictures that practitioners have of detailing visits and of their alternatives.
The representations related to the pharmaceutical representatives were lukewarm, going from “It’s a lot of nonsense, they’re selling that as if they were selling socks” to “he’s well trained”, “bulletproof”, “well-oiled.”
Pharmaceutical detailing visit was seen as full-on training. It could play the role of a “ready-to-use training,” “one symptom, one solution!”. In comparison, all other training sources made available to practitioners were described as “time-consuming” and maladjusted to their needs.
For some doctors, detailing visits were even felt as essential “otherwise, who would inform you?” A diversity in medications seemed to create and maintain a feeling of addiction to the pharmaceutical representatives: “As soon as he had gone, I felt so useless!”
Pharmaceutical industries’ persuasive force was described as belonging to a past era since the recent pharmaceutical representatives budget restrictions: “There’s none anymore! There’s nothing left!”
The practitioners we talked with described both the representative visit’s “commercial” aspect and the strategies which can be used to deal with it: combining the sources of information, limiting the number of pharmaceutical representatives, choosing reliable contacts. These strategies would bring them a feeling of control: “When you increase your awareness to being judgmental, you’ll be well grounded to go to any training session.”
Values
By values, we mean what is considered to be true, well, good, and what is considered as a goal to reach, such as something to stand up for. The values that we identify here as being able to help maintaining an ambivalent behavior towards pharmaceutical representatives were independence, propriety and pragmatism.
Independence seemed to be a very strong value for the interviewed practitioners. It could contribute to receive detailing visits by marking a break with any kind of authority encouraging for a degree of independence towards pharmaceutical representatives: “I do what I want!”.
Propriety is the set of rules and good manners governing behavior in society. It was very often referred to as a reason to receive pharmaceutical representatives: “They have been waiting all day long,” “I always receive them, they have been waiting like anybody else!”
Pragmatism would lead some GPs to give more importance to pharmaceutical representative and their confreres’ own experience (relatives-based rationale) than to information coming from studies or recommendations. This empirical knowledge looked more accessible and more real: “What is important to me is my results with my patients on a clinical and biological level […] After that, they can show me their studies, their gizmos, I don’t give a toss!” Within this context, the importance given to the mediocre quality of information delivered by pharmaceutical representatives was minimized since the GPs’ practical experience would be enough to verify the effectiveness and tolerance of new medications. Pharmaceutical representatives seemed to cultivate this empirical vision of medical expertise through encouraging talks such as “Try it, you’ll see!”.