This study explored the pilot outcomes of the first known effort to integrate tele- practice services for childhood hearing loss in the public health system of a low middle income country. Very limited studies have explored the outcomes of providing comprehensive hearing care using tele-practice (15,14,7)
Tele-facilitators in audiological testing are required at the patient site to support placement of probes, electrodes and transducers as required, and also provide technical support (20). In a scoping review it was identified that predominantly audiologists, audiology students, and unspecified technicians served as tele-facilitators and limited studies reported details of the training they had received (21). In the current study, we trained one special educator who was deputed from the government EIC to support remote-testing whenever required. Such capacity building is necessary to optimize shared resources to support implementation of services where none exists. We also trained another trainee special educator as a back-up, to avoid discontinuity in services due to leave of absence.
The comprehensive model of tele-practice was conceptualized as a community-based model that includes children from birth to 6 years, to overlap with the Government of India’s age criteria of early identification. The SRESHT screener supports the triaging of 40% (60 dB HL) hearing loss from the community to the nearest block level UPHC for tele-diagnosis. However, due to lack of diagnostic services in the district GH, there was considerable demand for diagnostic services among parents /caregivers who had suspicion about their child's hearing.
On the other hand, district GH had catered only to ‘at birth’ population using the OAE screener, which is capable of triaging even milder hearing losses (> 25–30 dB HL). While the coverage was higher at birth, older children with hearing loss were unidentified and missed. In low-middle income country, the age of identification of hearing loss still continues to be higher (22) and there are only a few screening programs to have focused beyond the newborn stage.
In the comprehensive tele-practice model, screening was integrated at a primary health facility (UPHC) to support block level triaging of those who need diagnostic testing. However, during the test-bed, it was noted that, the suspicion and referrals were predominantly from the SSA special educators (educational department) and then were redirected to the UPHC for screening. Therefore, screening at the SSA- BRC can also be explored to assess if triaging is better compared to UPHC based screening.
Even though a test battery approach was used, children were subjected only to tests that were required to obtain a complete understanding of their ear and hearing status. This was done to optimize the use of resources such as mobile-van availability, internet bandwidth, and limited amount of time to obtain an accurate diagnosis. Sometimes, some tests were not conducted if children were less co-operative.
The loss to follow-up rate for tele-diagnostic testing was 8.3% in the current study, which is much lower than that reported in several EHDI programs in India (23)(24),(25), (26), (27).Lower loss to follow-up is also reported in few other studies that implemented tele-diagnostics in EHDI in Canada (14)and the USA (7) study. This suggests that in a tele- practice model the loss to follow-up rate is less when compared to in-person testing.
The rate of follow-up for tele-rehabilitation when compared to in-person rehabilitation was better in terms of number of sessions attended. Similar results were reported in a tele- Auditory Verbal Therapy program in Logan, USA (28). The coordinated follow-up and scheduling by the tele-facilitators and the therapist based on availability of the parent/caregiver is likely to have promoted better follow-up.
We found that the time between the suspicion of hearing loss/screening to diagnosis was less for the children who availed tele-diagnostic testing. This confirms that having local resources within a block facilitates better follow-up as well as timely diagnosis. Similar results were found earlier in a (29) where the time taken between second screening and tele-ABR assessment in a rural community-based program was a median interval of 30 days.
Majority of the parents in the current study did not have any difficulty during the testing but some reported poor ventilation in the mobile-van which caused difficulties for the child to be comfortable and cooperative for the testing. While tele-testing within their block was preferred by the majority of the parents, few wanted to seek diagnostic services in nearby cities as they felt in-person testing would be better. Even though during COVID-19 there was a surge in tele-practice across all health disciplines, there exists a preference for in-person services (30),(31)Therefore, tele- practice can augment services where none exists and until suitable infrastructure and resources are allocated.
The current study also suggests that caregivers found the tele-rehabilitation to be acceptable, trustworthy, and the location (at block level) to be suitable, comfortable, satisfied with the level of communication with the therapist and had met their expectation. As they had trust in the clinician, they were also likely/very likely to continue receiving tele- rehabilitation services. In a study it was found that majority of the patients partially trusted the therapist in audio-video communication (19). These results are found to be similar with another study (32), where majority of the felt that tele-therapy was convenient, cost-effective and improved the attendance of the sessions. But some had reported about the increased use of gadgets and screen time for their children.
There are limitations to our current findings, owing to small sample size (due to test-bed), as well as limitations of a questionnaire-based approach that does not provide an in-depth unbiased perspective. These will however be explored on an on- going basis to study the feasibility outcomes of the overall implementation in the future.