Questions
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Mean (Likert scale)
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Frequency (%)
Excellent Very good Good Fair Poor
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Pharmacists’ communication
Pharmacist taking time to listen to you
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3.47
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123(43.2) 27(9.5) 60(21.1) 11(3.9) 64 (22.5)
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Pharmacists answers to your queries
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3.85
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168(58.9) 20(7.0) 30 (10.5) 21(7.4) 46(16.2) (16.1)
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Use of easy and understandable language
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4.29
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200(70.2) 31(10.9) 15(5.3) 15(5.3) 24(8.4)
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labeling your medication with a readable and understandable instruction
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2.07
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50(17.5) 15(5.3) 19(6.7) 21(7.4) 180(63.2)
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Asked your concern about your medication
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2.63
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91(31.9) 8(2.8) 28(9.8) 21(7.4) 137(48.1)
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Provision of drug information in written form
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2.35
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68(23.9) 18(6.3) 17(6.0) 25(8.8) 157(55.1)
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Medication use information
Pharmacist told you name of the medication
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2.19
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55(19.3) 14(4.9) 33(11.6) 11(3.9) 172(60.4)
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Brief explanation about medication administration
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3.53
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136(47.7) 28(9.8) 36(12.6) 22(7.7) 63(22.1)
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Provision of adequate information about your medication precaution and side effect
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2.36
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65(22.8) 18(6.3) 29(10.2) 17(6.0) 156(54.7)
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Information provided to you about your medication’s drug-drug and drug-food interactions
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2.19
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54(18.9) 13(4.6) 30(10.5) 24(8.4) 164(57.5)
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Pharmacist provides you information on how to solve medication related side effect
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2.23
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57(20.0) 17(6.0) 25(8.8) 22(7.7) 164(57.5)
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Pharmacist provides you your medication with appropriate packaging
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4.42
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211(74.0) 34(11.9) 14(4.9) 1(4.0) 25(8.8)
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The pharmacist provides you information about the proper storage of your medication
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3.30
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120(42.1) 33(11.6) 31(10.9) 15(5.3) 86(30.2)
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Pharmacists’ commitment and respect
The courtesy and respect shown to you by the Pharmacist
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3.96
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125(43.9) 62(21.8) 74(26.6) 11(3.9) 13(4.6)
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Availability of the Pharmacist during the time of visit
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3.96
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136(47.7) 67(23.5) 45(15.8) 10(3.5) 27(9.5)
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Pharmacist keeps your privacy during counseling
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3.95
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168(58.9) 29(10.2) 30(10.5) 23(8.1) 35(12.3)
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Time to receive pharmaceutical service
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4.03
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183(64.2) 25(8.8) 20(7.0) 16(5.6) 41(14.4)
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Shorter waiting time to receive service
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3.96
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131(46) 10(35.4) 0 0 53(18.6)
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Pharmacists’ efforts to solve medications problems
The pharmacist advice you how well your medical condition is controlled
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2.27
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63(22.1) 17(6.0) 24(8.4) 12(4.2) 169(59.3)
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The pharmacist advice you in detail how each medication supposed to help you
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1.72
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29(10.2) 10(3.5) 15(5.3) 28(9.8) 203(71.2)
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The pharmacist Advise you about your disease and provide general advise on healthy life
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2.16
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57(20.0) 17(6.0) 21(7.4) 9(3.2) 181(63.5)
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The pharmacist told you what to do when you miss your dose
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2.24
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55(19.3) 32(11.2) 19(6.7) 0 179(62.8)
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The pharmacist offers you information source
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1.56
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21(7.4) 10(3.5) 13(4.6) 21(7.4) 220(77.2)
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Infrastructure and appearance of the pharmacy
How would you rate the arrangement of medication shelves and table
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4.22
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192(67.4) 34(11.9) 17(6.0) 14(4.9) 28(9.8)
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How would you rate the cleanliness of the environment and shelves
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4.26
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189(66.3) 33(11.6) 32(11.2) 9(3.2) 22(7.7)
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Is the space within the pharmacy adequate for all activities going in there
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4.13
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182(63.9) 28(9.8) 30(10.5) 21(7.4) 24(8.4)
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How would you rate the overall appearance of the pharmacy
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4.02
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172(68.4) 23(8.1) 40(14.0) 24(8.4) 26(9.1)
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Comfortable waiting hall
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3.68
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161(56.5) 18(6.3) 22(7.7) 23(8.1) 61(21.4)
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Availability of medication
How would you rate the availability of medication
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3.68
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138(48.4) 41(14.4) 28(9.8) 34(11.9) 44(15.4)
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Overall satisfaction
Participants overall satisfaction
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3.38
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76(26.7) 39(13.7) 110(38.6) 37(13.0) 23(8.1)
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