The data analysis results from the pediatric nurse’s experiences of moral distress include 530 primary codes, 4 classes, and 8 subclasses (Table 2).
Table 2
Primary classes and subclasses of data analysis for concepts
Classes | Subclasses |
---|
Moral distress related to colleagues | Moral distress related to doctor colleagues |
Moral distress related to nursing colleagues |
Moral distress related to parents | Conflict with children’s rights |
Distrust in the nurse |
Moral distress related to organizational factors | Shortage of manpower |
Lack of suitable equipment |
Psychological tensions following moral distress | Mental conflict |
Exhaustion |
1. Moral distress related to colleagues
A perceived theme of pediatric nurses is “moral distress related to colleagues”. Nurses experience moral distress due to the insufficient skills of some doctors, the possibility of harming the patient, and the irresponsibility of some nursing colleagues. This moral distress was classified into the dimensions of moral distress related to doctors and that related to nursing colleagues.
• Moral distress related to doctors is among the dimensions of the moral distress concept related to colleagues. This theme indicates that most participants experienced moral distress after doing unethical work by doctors and insufficient skills in doing the work. Some participants stated that they felt weak and like robots with doctors following the unethical work by doctors and obeying them without any question. They were insulted by the doctors due to the provision of correct information and education to the parents about the disease and the drugs.
In this regard, a participant stated: “I was in a private hospital. I had just entered the ward. I opened the Cardex and told the mother that your child would be only given PediLact. The mother was angry and told me that she paid 5 million Tomans only per night for a hotel... The doctor pulled me aside and said: “You had no right to give medical information to the mother. Who do you think you are?” (M8).
The participants expressed that some doctors were not skilled enough to perform work in emergencies, and this caused loss or damage to the patient. The nurses considered the doctor’s refusal to accept the nurse’s words and their work assignment to another colleague, among other cases that caused moral distress in pediatric wards.
In this respect, a participant uttered: “Sometimes when an unskilled doctor wants to intubate but he/she cannot. I say to them not to do this because they are harming the patient. He/she does not want to accept it because they are a doctor and we’re nurses... We had a case where the doctor could not intubate, and the patient expired because of emphysema. I still see the child’s face in my eyes.....This is moral distress” (M9).
• Moral distress related to nurse colleagues: Another dimension of the moral distress concept is related to colleagues, showing that nurses experience moral distress due to irresponsibility, insufficient skills in doing the work, and insistence on doing it by some colleagues. The participants claimed that the nurses misbehaved with the child due to work fatigue and did not entrust the work to their colleagues in such a situation, which could increase the possibility of errors.
The nurses mentioned inattention to the child’s privacy and confidentiality by the treatment team as one of the ethical issues and challenges in pediatric wards. They stated that no attention is paid to such a situation, where the child’s privacy should be considered. They expected the remaining information about their children to be confidential.
A participant’s experiences confirm this: “A child was in the emergency room for two hours due to sexual abuse. In the end, he/she complained about why everyone was allowed to check me. The child’s privacy was broken... but no one cared about this. I was so shocked, and I couldn’t say even a word. Everyone was talking to each other about this child... everyone was looking” (M6).
Nurses considered the insistence of senior colleagues for the child venipuncture despite being tired, followed by aggressiveness with the child and misbehavior, among other cases of moral distress. They stated that some experienced colleagues do not allow newcomer personnel to work. Meanwhile, the fatigue caused by repeated and useless efforts to do work could increase the possibility of mistakes and psychophysical harm to the child.
In this regard, a participant mentioned: “Some colleagues seem to have to do venipuncture by themselves... Those with a long work experience have tried more than 10 times. We advise them, but they don’t listen to us. I witnessed my colleague irritated, pushed, or pressed the child’s head because of fatigue... or even once the Angiocath came out of the skin, but my colleague did not let me do the child venipuncture” (M8).
2. Moral distress related to parents
The moral distress concept related to patients’ companions indicates that the participants experience moral distress concerning the presence of companions at the patient’s bed during venipuncture, medication, and interference with their work. The concept features include conflict with the child’s rights and distrust in the nurse.
• The concept of conflict with children’s rights denotes that the participants consider the families’ low information in some areas, failure to visit the hospital timely, and the death of the child as the causes of the nurses’ moral tensions. In this regard, they claimed that some families disregarded the child’s symptoms and sometimes used incorrect methods to calm the child. In dealing with such cases, nurses were so stressed that they could not take proper action.
For instance, a participant uttered: “We had a case that a family had given opium to a baby that cried a lot to calm him down... A 9-year-old child who had a drop in the consciousness level. I told them you should not do this, and they said that they always did this.... the child was sent. After that, I would cry upon visiting any child’s bed to the end of the shift, I would feel helpless” (M6).
The nurses stated that sometimes families’ inattention to the child and carelessness could lead to the death of the child. Sometimes, families seek their work for hours without knowing about the child, which can lead to irreparable consequences. Nurses are affected by facing such conditions and suffer moral distress.
A participant stated: “I visited a sick child whose family was engaged in a food charity ceremony, not knowing about their child for several hours. The 2-year-old child fell from the fence at the neighbor’s house and got a concussion... It affected me a lot. I felt internal stress... I didn’t know what I should do at that moment. He/she would have been saved if the family had brought him/her earlier” (M7).
• Nurses considered the presence of companions in the ward, distrust in nurses, and their inappropriate requests against the doctor’s orders out of ignorance as the causes of moral tension in the ward. They asserted that mothers regularly visited the nursing station and asked for painkillers or temperature measures and paid excessive attention to the child, resulting in nurses’ confusion and moral tension.
In this respect, a participant expressed: “I had a patient with a fever of 38.5℃. The doctor had ordered me not to give painkillers, but the companions were at the station all the time... They expect you always to visit them or give drugs wilfully. These things are very stressful” (M5).
The interviewees believed that the presence of mothers during a child’s venipuncture interfering with their work, constantly hugging the children, and damaging their veins despite the nurses’ warnings were the causes of moral tensions.
For example, a participant mentions: “Upon venipuncture, mom is standing on top of you, and you feel stress like this... they always want to step in, like how much blood you get when you pierce the child... don’t touch my child. If you say something, they will complain to the head of the hospital” (M2).
The nurses considered the patient companions’ distrust in the nurse to send the child to the operating room (OR), the constant request from the nurse to send their child to the OR earlier, and the negative attitude toward the nurses in breaking their appointments as cases of moral distress.
“The patient goes to the OR according to the priority, the doctor calls him/herself, and the mother comes regularly and says my child should go first; whatever you say is useless.... They think it’s a partiality” (M5).
3. Moral distress related to organizational factors
The moral distress concept related to organizational factors suggests that some management factors and organizational policies can cause moral distress in nurses. Nurses mentioned the high workload, understaffing, and lack of suitable and sufficient equipment as the factors of moral distress.
• Understaffing is a dimension of the moral distress concept related to organizational factors, showing that time shortage and high workload do not allow for doing some tasks, causing moral distress in nurses. The participants think that they cannot pay attention to the psychological conditions of children and families due to the high workload and the undermanning. They blame themselves and feel guilty for neglecting their parents’ ignorance and stress.
In this respect, a participant states: “They don’t observe professional ethics...the child or their family’s mental state is not taken into account...this is because of the high workload or too much fatigue...I somehow feel guilty about it. I tell the child’s family, who is worried, stay behind the door, don’t talk at all... it bothers me” (M10).
Nurses considered the shortages of nurses and the high number of patients, thereby increasing the possibility of medication errors in the ward. They believe that the possibility of medication error increases unconsciously with the workload increase. This issue poses them to stress psychologically, leading to a sense of ineffectiveness and incompetence.
“I made a mistake once; I took 10 mg of vitamin K instead of 1 mg... I was busy and distracted... I felt guilty for a long time. I felt unworthy” (M12).
• The lack of suitable equipment is another dimension of the moral distress concept related to organizational factors. This concept means that faulty devices and equipment in the ward, insufficient explanations about working with a new device by the relevant official, and the deficiency of required drugs cause moral distress in nurses.
For instance, a participant uttered: “They call from other wards if you have this serum or medicine. Because I know I have no support, I unwantedly say no. I have to prioritize the needs of my ward... but then I feel betrayed as I lied” (M11).
4. Psychological tensions following moral distress
This concept indicates that nurses experience feelings of guilt, humiliation, helplessness, and despair because of moral distress. Mental involvement and exhaustion are the major features of this concept.
• Mental conflict is a dimension of the psychological tension concept. This concept shows the engagement of nurses’ minds and their stress when they suffer moral distress due to parents’ ignorance and inattention to their children.
In this respect, a participant stated: “The child falling through the fence and the parents’ negligence affected me a lot... I shielded the fence of the house... I was so worried that I told everyone what happened... I got inner stress. I was thinking about it for a long time” (M7).
The nurses believed that the insistence of some colleagues to do tasks despite their tiredness induced mental conflict in them. The participants stated that quarrels among colleagues for failure to examine the child’s vein caused the nurse’s anger and mental conflict, thereby increasing the possibility of child injury.
• Exhaustion is another dimension of the psychological tension concept following moral distress. The participants expressed feeling helpless and desperate upon facing situations such as wrongdoing by colleagues regarding medication procedures and inattention to their words.
In this regard, a participant stated: “I often saw colleagues doing something wrong, for example, about using medicines... I said, but they did not care about it. I felt desperate and helpless when no one heard my voice. No one listened to me, and I didn’t care about it. I read and studied all this, but it didn’t help” (M11).
Nurses felt guilty and inefficient when facing the sudden death of a newborn. They expressed: “When the baby suddenly showed apnea while being monitored, and everything was fine, I felt sick. I prefer to take a few days off to be away from the ward. I knew myself the cause of the child’s death.