Complexity of excruciating acute episodic pain
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“The way I found it is your struggle to sit, you struggle to stand, you struggle to lie down, whether it's on your back, your side, and it does not matter. It's excruciating.” (Male, 50–59 years old)
“When it comes to pain, it's getting treatment for that pain. Because by the time you get somewhere, the pain might've subsided. Then, they send you home and the pain hurts again…” (Male, 60–69 years old)
“They send you on your merry way and then you’re not fine again…” (Female, 40–49 years old)
“If you need [opiods] to get on top of the pain at home, but then the problem is, is then you can't drive. So then it's the problem of do I wait 45 minutes for an ambulance, crying in pain, or do I take the pain relief at home.” (Male, 20–29 years old)
“…kidney stone pain comes in waves. So one minute you're in agony and then the next minute you're kind of fine again. And then, you're terrified though of the next wave coming.” (Female, 40–49 years old)
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Inadequacy of pain relief medication
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“It's the side effects and things like that... The addictions that I've had to pharmaceutical pain relief is horrendous. I'm in my 20s and I've been more addicted to them than other alternative pain relief” (Male, 20–29 years old)
“If you go to emergency, they start you off on probably taking some paracetamol. You're off taking paracetamol and slowly building up to the better drugs, I suppose. But most of the stuff they start you off with doesn't touch it.” (Male, 40–49 years old)
“I'm an apprentice fabricator, heavy fabricator. Just take codeine and Tramadol. Go back to work as a heavy fab, welding structural steel, we're welding on trucks, we're doing custom truck jobs, I'm just going to go, hang on, I'm getting sore. I'll just have some Tramadol, have some codeine, and then... I'll cut my arm off.” (Male, 20–29 years old)
“So, I'm fortunate enough that I'm able to do it. I've rearranged my life so that I've tried to cut a whole bunch of stress out.” (Male, 30–39 years old)
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Frustrated at stigma associated with opioids
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“You’re an addict. You're a drug addict.” (Male, 50–59 years old)
“I wanted the pain relief…give me pain relief. And then I was Māori, requesting pain relief, wanting *more* pain relief… *still* asking for more pain relief. And so then I wasn't getting much care at all, because I was just totally judged…”(Female, 40–49 years old)
“First thing I said, when I went to the hospital. Right. I need 5 ml of morphine to stabelise me, I am a big boy. You are a drug addict now?” (Male, 60–69 years old)
“So through my childhood, definitely used Rongoā [Māori medicine], and mirimiri [massage] to help relieve pains.” (Female, 30–39 years old)
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Dissatisifed at delayed access to care
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Prolonged difficultes in diagnosis
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“The first few times that I had it, I didn't know what it was. And it never really got found out, because they pretty much sent me away.” (Male, 50–59 years old)
“I think I had several of them before I ever found out. So I went to the hospital a few times. Just severe pain. And because it was in Emergency, you don't look like you're a problem. So we're sort of pushed aside while they're dealing with people who are bleeding to death, I suppose. Then by the time you actually got seen, it had passed.” (Male, 40–49 years old, Whangārei)
“Tell them [clinicians] to listen to us. Listen. Listen to us when we speak, don't just hear us, but you need to listen to us so that you know what's going on…” (Male, 50–59 years old)
“Because I didn't fit the criteria, they were like, "You don't have any of the characteristics… you’re not a 60 year old man…” (Female, 20–29 years old)
“The urologist is only interested in treating the stone, not preventing it…” (Male, 40–49 years old)
“They already had a diagnosis of a kidney stone…. And I already had a septicaemia once before with a kidney stone. I said to them, "I'm terrified to go home in case I get septicaemia again and get as sick as I did." [They said] "That was rare, very unlikely to happen again." And literally, got sent on my way. So it was being dismissed and hello, I got septicaemia again.” (Female, 60–69 years old)
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Struggling to obtain individualised care
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“In my case, it's only after they did the surgery and took it out, they could actually analyse it as calcium oxalate stones. And the doctor, she's been very good over the last year, trying to figure out why do the calcium oxalate stones get created, looking at every level which had spiked, and some levels which had spike two years, a year before the surgery.” (Male, 60–69 years old)
“[One of] the main things for me... is around the type of kidney stone… there is different management for some different types and that's quite a big thing that I've come across in my care...” (Female, 20–29 years old)
“It was only when the new doctor took over and during the process of checking everything and she started analysing, so she said, "All right, have you seen a dietitian?" I said, "No." And she had recommended six months earlier, but nothing happened... I hadn't even bothered about it, I didn't realise how important it can be.’” (Male, 60–69 years old)
“[the dietitian] was a godsend because she gave me a whole lot of information so that I could help myself. I could read easily what was good for me and what wasn't. So now, there's a whole list of things that I do eat and a whole lot of things that I don't eat. I'm careful about my salt. I drink a lot of water...” (Female, 60–69 years old)
“He [Primary Care Doctor] is happy to pass that information to the specialist, but they are not interested in passing information back the other way…” (Male, 40–49 years old)
“I don’t think the [public hospital] doctor knew how to manage it… they only sent me for an x-ray, no CT scan… [my private doctor said] “ That was their first mistake. They didn't follow the guidelines." (Female, 40–49 years old)
“[I’ve] bypassed another hospital and come straight here, even though that one's closer… because you’re not getting the same treatment…” (Male, 40–49 years old)
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Inadequate knowledge to enable self-management
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Insufficient information on kidney stones
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“They need to prepare you that you will have pain again. These are the things you must tell the people so that they understand what the issue is.” (Male, 60–69 years old)
“It's just the awareness of making people understand what's required, what's going to happen…” (Male, 60–69 years old)
“We understand that health services are under pressure. But we still need help. And we still need to be advised what we can do to help ourselves, and in English that we can understand…” (Female, 50–59 years old)
“Patients are not told exactly what's going to happen in the surgery. What's going to happen? What's the care? Where are the stents going to be? How long will you be in hospital, and what can you experience?” (Male, 60–69 years old)
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Conflicting nutrition advice
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“… you’ve got another barrage of sometimes the same information… sometimes different…” (Female, 50–59 years old)
“You go to one doctor, and they tell you one thing; you go to the specialist, and they tell you something else…” (Female, 60–69 years old)
“The diet thing always gets me because you see different doctors and you ask them, is it food related? Half of them say, "no, it's got nothing to do with food, it's hereditary, it's part of you... Then another one will say, Oh, it's 10% diet.” (Male, 50–59 years old)
“…you see all these ads where rice isn't good for you, potatoes or certain potatoes aren't good for you. Tomatoes aren't good for you...You start naming. So what the hell am I supposed to eat?” (Male, 60–69 years old)
“[a hospital dietitian] gave me a printout that she'd found of some medical college had done a study on what was good food for kidney stones, and what wasn't. It was a recognised site... She printed it out for me, which was fantastic. So then I could just take it home and absorb it, myself.” (Female, 50–59 years old)
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Cultural deficit
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“You get to a point where you're willing to try anything because you get them that often. One year I've been in hospital about seven times, so you just get to a point where you’ve had enough…” (Male, 40–49 years old)
“I've also tried some natural things that I found online. It's what they have in the Amazon… it's known as Stone Breaker.” (Male, 40–49 years old)
“So through my childhood, definitely used Rongoā [Māori medicine], and mirimiri [massage] to help relieve pains.” (Female, 30–39 years old)
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Limiting life participation
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Restricting life choices
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“The inconvenience on our families… work costs, travel costs… my partner took six months off work…” (Female, 30–39 years old)
“It's quite hard up here [in Whangārei]. Whereas if you go to Auckland Hospital, they make it known that before you even get to Auckland Hospital, that a family can go here and stay. If they've got no money, they can go to whanau house, if they've got a little bit of money, they can just go across the road. And it's 30 bucks a night to stay in a five star. And there is places for food and meals. You get a whole lot of information before you leave Whangarei Hospital about how the family can manage in Auckland. But when the family's in Whangārei, there's nothing... no options…” (Female, 40–49 years old)
“I couldn't go back [to my welding job]… with early signs of kidney failure at 22… that's why I ended up walking away. I mean, I didn't really have an option. It was either that or I get plugged into a dialysis machine.” (Male, 20–29 years old)
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Psychological burden of kidney stones
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“That's part of the biggest factors for kidney stones. Stress.” (Male, 60–69 years old)
“The illness has enough stress on its own, and then you don't want to have additional stress from the system. You can do without that, because that's completely avoidable if the system works.” (Male, 60–69 years old)
“The mental health side of things, you tend to see, especially when I was young, how it impacts your family. And so I would tend to tell my mum, ‘I'm okay, don't come in and see me in hospital’. I do it with my husband too now. He doesn't come into see me, he just drops me off and picks me up because you don't want them to take that on... that stress.” (Female, 60–69 years old)
[after a stone event] “You feel like you’re going back to square one. You'll be absolutely fine, and you forget all about it… [until] you start the cycle again.” (Male, 40–49 years old)
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