In 2022, the Bergen EMCC received 103.938 emergency calls, of which, 25.747 calls met our inclusion criteria (Fig. 1). The included calls were divided into two groups: NSP (7.3%) and control with symptoms categorised as specific by the EMCC (92.7%).
Patient characteristics and dispatch information for the two groups are shown in Table 2. Notably, significantly higher mean age was observed in the NSP group (66.0 years) than in the control group (61.7 years) and the proportion of men was a significantly higher in the NSP group. A shorter length of hospital stay was observed in the NSP group (3.49 days) than that in the group with specific problems (3.99 days). A higher level of comorbidity was found among patients in the NSP group, where a majority of them received four or more diagnoses at discharge (38.1%), compared with the control group, with the majority of cases had two to three diagnoses (39.0%).
A significantly larger proportion of calls in the NSP group were triaged as ‘acute’, compared with the calls categorised with a specific problem, at 52% and 43%, respectively. Analysis of the distribution of calls throughout the day revealed a lower occurrence of the chapter ‘non-specific problem’ during nighttime, compared with the symptom-specific chapters. However, no significant differences were found in the occurrence of calls throughout the week when comparing weekdays with weekends, and there was no significant variation in the monthly distribution of calls throughout the year.
Furthermore, significantly enhanced mortality was observed in the NSP group than in the control group, after 1 and 30 days (Table 2). There was no significant difference in 1-day mortality rates between the ‘acute’ and ‘urgent’ urgency levels. However, significantly increased 30-day mortality was observed in the NSP group at both urgency levels. The largest differences in mortality were found among patients triaged with the urgency level ‘acute’, with a 30-day mortality in the two groups being 8.26% and 5.76%.
Table 2. Variables describing patients contacting the medical emergency number, categorised with a non-specific problem or specific problem.
Variables
|
|
Non-specific
|
Specific
|
P-value
|
|
|
N = 1860
|
N = 23614
|
|
Age in years
|
Range (IQR)
|
18–103 (53–82)
|
18–108 (44–80)
|
|
|
Mean (95% CI)
|
66.0 (65.11–66.98)
|
61.7 (61.38–61.94)
|
<0.05*
|
Sex
|
Female
|
841 (45.2%)
|
11283 (47.8%)
|
< 0.05*
|
|
Male
|
1019 (54.8%)
|
12331 (52.2%)
|
|
Length of stay
|
Range (IQR)
|
0–150 (1–4)
|
0–388 (0–4)
|
|
|
Mean (95% CI)
|
3.49 (3.17–3.80)
|
3.99 (3.885–4.12)
|
<0.05*
|
Comorbidity
|
1 diagnose
|
451 (24.3%)
|
7146 (30.3%)
|
< 0.05*
|
|
2–3 diagnoses
|
701 (37.7%)
|
9219 (39.0%)
|
|
|
4+ diagnoses
|
708 (38.1%)
|
7249 (30.7%)
|
|
Time of day
|
Daytime
|
853 (45.9%)
|
9677 (41.0%)
|
< 0.05*
|
|
Evening
|
671 (36.1%)
|
8345 (35.3%)
|
|
|
Night
|
336 (18.1%)
|
5592 (23.7%)
|
|
Day of the week
|
Monday
|
248 (13.3%)
|
3404 (14.4%)
|
0.38
|
|
Tuesday
|
292 (15.7%)
|
3336 (14.1%)
|
|
|
Wednesday
|
269 (14.5%)
|
3296 (14.0%)
|
|
|
Thursday
|
240 (12.9%)
|
3287 (13.9%)
|
|
|
Friday
|
263 (14.1%)
|
3346 (14.2%)
|
|
|
Saturday
|
269 (14.5%)
|
3509 (14.9%)
|
|
|
Sunday
|
279 (15.0%)
|
3436 (14.6%)
|
|
|
Weekdays
|
1312 (70.5%)
|
16669 (70.6%)
|
0.96
|
|
Weekend
|
548 (29.5%)
|
6945 (29.4%)
|
|
Month
|
January
|
142 (7.63%)
|
1821 (7.71%)
|
0.13
|
|
February
|
139 (7.47%)
|
1733 (7.34%)
|
|
|
March
|
153 (8.23%)
|
1886 (7.99%)
|
|
|
April
|
138 (7.42%)
|
1897 (8.03%)
|
|
|
May
|
185 (9.95%)
|
1988 (8.42%)
|
|
|
June
|
163 (8.76%)
|
2003 (8.48%)
|
|
|
July
|
133 (7.15%)
|
2050 (8.68%)
|
|
|
August
|
183 (9.84%)
|
2021 (8.56%)
|
|
|
September
|
149 (8.01%)
|
2132 (9.03%)
|
|
|
October
|
161 (8.66%)
|
2144 (9.08%)
|
|
|
November
|
162 (8.71%)
|
1984 (8.40%)
|
|
|
December
|
152 (8.17%)
|
1955 (8.28%)
|
|
Urgency level
|
Acute
|
968 (52.0%)
|
10156 (43.0%)
|
< 0.05*
|
|
Urgent
|
892 (48.0%)
|
13458 (57.0%)
|
|
1-day mortality
|
Acute
|
21 (2.17%)
|
157 (1.55%)
|
0.14
|
|
Urgent
|
5 (0.56%)
|
47 (0.35%)
|
0.31
|
|
Total
|
26 (1.40%)
|
204 (0.86%)
|
<0.05*
|
30-day mortality
|
Acute
|
80 (8.26%)
|
585 (5.76%)
|
< 0.05*
|
|
Urgent
|
49 (5.49%)
|
552 (4.10%)
|
< 0.05*
|
|
Total
|
129 (6.94%)
|
1137 (4.81%)
|
< 0.05*
|
*Statistically significant, p <0.05
[Table 2 here]
Diagnosis at discharge from hospital
The main diagnoses at discharge from the hospital were grouped by the ICD-10 chapters, and all 21 chapters except chapter 16, ‘Certain conditions originating in the perinatal period’, and chapter 20 ‘External causes of morbidity’, were present in both groups. As shown in Table 3, Chapter 18 was the most frequently used chapter by patients in the NSP group, followed by Chapters 9, 19, 10, and 5. The same five chapters were most commonly used in the control group, although they were presented in different sequences.
Table 3. Five most frequently used ICD-10 chapters at discharge from the hospital and their distribution among patients categorised with non-specific problems and any other criteria, referred to as a specific problem.
Chapter
|
Title
|
Non-specific
|
Specific
|
5
|
Mental, Behavioural and Neurodevelopmental disorders
|
9.8%
|
12.4%
|
9
|
Diseases of the circulatory system
|
14.2%
|
13.1%
|
10
|
Diseases of the respiratory system
|
10.7%
|
10.7%
|
18
|
Symptoms, signs and abnormal clinical and laboratory findings, not elsewhere classified
|
17.3%
|
12.8%
|
19
|
Injury, poison and certain other consequences of external causes
|
12.5%
|
21.7%
|