Two psychological themes and their sub-themes emerged and are summarised and explained.
Table 1
THEMES | SUB-THEMES |
Stress | Work Conflict |
Difficulty in sleeping |
Social withdrawal |
Low self-esteem |
Emotional trauma | Feeling of sadness |
Feeling overwhelmed |
Anger |
Theme 1: Stress
Stress is a feeling of emotional tension, a body’s response to pressure [22]. Stress affects positivity for human survival and therefore affects an individual's whole being in different ways [41]. Stress affects health directly through autonomic and neuroendocrine responses and further affects the body indirectly through changes in health behaviour [26]. Sources of stress and stressors in the workplace are categorised into three groups; namely, environmental, professional, and social factors. Environmental stressors are all working conditions that negatively affect the well-being of workers. Professional factors include the scope of duties and requirements, workload, and the extent of control over assigned tasks. Social factors are working conditions that negatively affect the person due to contact with others such as superiors, colleagues, and individuals outside the organisation [6]. In the nursing profession, stress can hurt the quality of life related to nurses, overshadow the performance of care and reduce good behaviours and conduct [3]. Evidence of stress for participants of the study has been identified through four sub-themes; namely, work conflict, difficulty in sleeping, social withdrawal, and low self-esteem.
Work conflict
Conflict
at work involves serious disagreements and arguments between two people at work and is often related to pressures at work. Conflicts relating to tasks and those relating to interpersonal relationships intertwine and influence each other, triggering escalating strong emotionally aggressive reactions in which the reasons for the dispute are often lost sight of, while actions aimed at destroying the self-esteem and social identity of the person are exacerbated [9]. The main theme for this sub-theme shows that the participants of the study are stressed. In this case, the stress manifests itself through engagement in work conflicts as displayed by regular arguments among themselves:
“We fight a lot because sometimes one sees another colleague as not working because we are overwhelmed. There is a lot of work, and the staff is not enough” P-C. “I think we take our frustration on each other because we always argue about silly and little things” P-F. “This job is demanding. It is not easy to take of these children. We are stressed and that is why we take our frustration on each other. The working environment is not nice at all” P-A.
Difficulty in sleeping
Insomnia or difficulty in sleeping means a person stays awake at night or wakes up in the early morning and is unable to go back to sleep for at least 3 nights per week over at least 3 months. The cause is often stress [19]. Life stress, including work stress, contributes to an individual difference in the level of brain function and personality thus resulting in difficulty in sleeping [31]. It is for this reason that irregular sleep is linked to poor mental health. A study further highlighted that insomnia is associated with increased health and economic burdens. The participants cited difficulty in sleeping:
“I cannot sleep at night. I think about these children all the time. It is so sad to see a child bound to bed, not being able to play like any other normal child” P-K. “The first month of working in this ward was a difficult one, I could not sleep when I think of these children. My body now has adjusted to not sleeping. I come to work very tired because I was not sleeping at night” P-N. “I had to ask my doctor to prescribe a sleeping tablet for me because I could not sleep. All that my mind was thinking about was these children, their conditions, and asking myself why God made them to be like this” P-P.
The citations are proof that care workers were stressed, and the manifestation was difficulty in sleeping.
Social withdrawal
Social withdrawal is when a person avoids opportunities to interact with others and can be associated with shame, low self-esteem, and fear of rejection. The signs include avoiding social activities that one previously enjoyed, wanting to be alone, preferring to stay at home, and avoiding interacting with colleagues [2]. Social isolation may be considered a risk factor for health and may contribute to the development of mental health disease. Furthermore, social withdrawal has been shown to imply a decline in cognition and mood, worsening immune function, sleep disturbance, and increased body weight. Individuals who are withdrawn or isolated are more likely to develop depression symptoms [34]. The participants of the study displayed signs of social withdrawal:
“I do not look forward to going to work, I wish I had another source of income so that I can just stay at home” P-C. “I used to interact a lot with my colleagues, but now I don’t feel like talking to them. They annoy me when they speak to me” P-H. “I always lock myself in my room at home. My family would want to spend quality time with me, but I always come up with excuses such as I am tired, it is hectic at work. This is just to avoid them” P-M.
All of these are confirmations of social withdrawal, which can later complicate an individual’s health.
Low self-esteem
Low self-esteem is when someone lacks confidence about who they are and what they can do. They often feel incompetent, unloved, or inadequate and are extremely critical of themselves. They downplay or ignore their positive qualities and judge themselves as stupid, ugly, or unlovable. In addition, low self-esteem has been associated with several psychiatric conditions, particularly anxiety and depression [32]. The participants in this study displayed signs of low self-esteem:
“I feel useless because I am unable to perform a simple skill such as bathing the child, yet I can bath my children at home” P-I. “I do not think I belong to the health care profession. I mean, if I cannot even feed the child, why do I have to call myself a healthcare professional?” P-L. “Because we were not even trained to provide specialised care for the children, I am not confident to provide care for the children” P-T.
Theme 2: Emotional trauma
Emotional trauma is a natural reaction to certain types of disturbing or jarring events and can manifest itself with symptoms such as fear, helplessness, change in concentration, denial, anger, depression, anxiety, mood swings, guilt, blame, and social withdrawal [14]. Signs of emotional trauma are anxiety, panic attacks, fear, anger, irritability, obsessions and compulsion, shock and disbelief, emotional numbing, detachment, and sadness [40]. Three sub-themes emerged: feelings of sadness, feeling overwhelmed, and anger. If not urgently managed, a specific brain region, including the amygdala and prefrontal cortex undergo a physiological change that leads to memory impairments, attention deficits, and emotional disturbance. A person can have difficulty rapidly adapting to a new environment and maintaining cognitive coherence, thus a cognitive processing delay [37]. The participants were emotionally traumatised as evidenced by the sub-themes below.
Feeling of sadness
The signs of emotional trauma as explained above include a feeling of sadness. Sadness is a natural emotion that may be related to stress, lack of sleep, or other factors [37]. The participants felt sad:
“Taking care of children with intellectual disability is traumatic. It breaks your heart seeing them in beds, helpless, not being able to play, speak, or even go to school like other children” P-D. “Seeing the children daily is traumatic. These are just innocent souls, and one asks herself how come God allowed them to be like this” P-G.
The quotes are indications of emotional trauma experienced by participants as evident above.
Feeling overwhelmed
Overwhelming is an emotion that happens when something causes an intense reaction in you and can manifest in symptoms such as the inability to feel happy, insomnia, constant strain, depression, unable to concentrate, unable to enjoy normal activities, loss of confidence, unable to overcome difficulties, unable to face up to problems, unable to decide and a feeling of worthlessness. The negative feelings associated with being overwhelmed are job burnout, job dissatisfaction, and ill feelings toward the employed [33]. The participants of the study expressed the overwhelming emotion:
“We are all tired. There is a staff shortage. We cannot even be allowed to take our leave days due to shortage” P-D. “There are many children with less staff. We are only eight, and the children are forty. This means that each one of us takes care of no less than three children, and imagine, you do everything for a child because these children are fully dependant on staff with activities of daily living” P-K. “This job is overwhelming because it is hectic. Children are heavy, and there are no equipment that assist us, such as lifting machines”. “Taking care of the children daily is depressing. I wish some counsellors provide counselling to us after caring because the truth is, it is not easy for us” P-N.
Anger
Anger is an emotional response to a real or imagined threat or provocation and can be triggered by many things such as stress, family problems, financial issues, and underlying disorders such as alcoholism or depression. If not well managed, anger can have numerous negative consequences on the body. It can increase the risk of heart disease, it can disrupt digestion, can hinder mental health, and can cause insomnia [18]. The participants in the study displayed anger:
“I am angry at God. Why did He allow children to be like this?” P-G. “One of the children died a few hours after I fed her. I blame myself because I am not sure if I followed the correct way of feeding her. Why must she die immediately after I fed her? I am so angry at myself” P-P. “I am angry at management for lack of support for care workers. They treat us like we have no value in the health care profession because we do not have degrees that others have” P-M.