This is the first documented study on geo-spacial distribution of Western healthcare facilities to residents of Kalutara district. Geospatial mapping of the healthcare institutions within component 1 marks a milestone in research related to UHC in Sri Lanka as it marks a collaboration of new technology and healthcare research. Similar work has been quoted as milestones in research related to UHC. (11, 12, 13, 14).
Obtained locations from this mapping enabled valid estimations of the percentages of the population covered which would not have been possible if a secondary data source was used. In addition, coupling of GIS technology, accurate geo locations and usage of lowest administrative level population densities made it possible to get reliable estimates for the population under care. Furthermore, rather than being a paper-based method which would need entering of data as an additional step, usage of compatible mobile devices enabled an automated data entering followed by subsequent quick, complete and reliable analyses.
In the mapping of the curative healthcare institutions within the Kalutara district and a five-kilometer radial buffer zone around geospatially, as expected it revealed that the clinics of the general practitioners were the most common in numbers being nearly 10 times higher in number than all other government and private institutions. This highlights the importance of the GPs in the provision of primary healthcare and in ensuring the access to health services. This was further proven by the estimation of the percentage of population covered with geospatial mapping. When the GP stations were added, the percentage population covered by the health institutions increased significantly. There was no improvement of UHC accessibility in terms of geography by the private hospitals, which were located near the main hospitals; rather it was vastly improved by the GP settings.
The above finding is complemented by the arrangement of the healthcare service delivery in Sri Lanka. Government doctors are allowed to engage in private practice after their working hours (15). Given the relatively lower salary offered in the government sector, the GP practice has hence become a complementary income source for medical officers employed in the government sector. This has resulted in medical officers establishing general practices close and accessible to people at the same time increasing the retention of medical professionals within rural areas. In addition to this, some GPs may be involved in the practice due to other reasons like sharpening of clinical skills and as a social service.
Overall, around 90% of the GPs engaged in part time GP-practice after routine working hours in the government sector. This implies that the availability of them as GPs in the daytime was limited in contrast to the 10% minority who engaged in full-time GP practice. Even though this would not affect the working population who usually seek care after working hours, the dependent categories like elders, children would gain more benefits if the availability of the GPs is increased.
On the other hand, with the increase of the availability of GPs while access is improved, it raises a question as to how the health-related financial risk protection would be affected. The GP services, even though may not be as costly as that of private hospitals, would still incur out-of-pocket expenditure. Hence the overall influence of improving the GP coverage on the Universal Health Coverage is to be evaluated with further research. Anyhow the attempts of improving the quality of care as stated above will facilitate raising the UHC parameters.
Both primary level healthcare institutions as well as GPs contribute significantly in ensuring healthcare access. The quality of healthcare in these institutions can be ensured; the UHC would be easily ensured owing to the high level of accessibility as shown with geospatial mapping. Hence, the present study sheds light on the importance of auditing and ensuring quality service delivery by GPs. A good method of conduct of these audits can be “internal implementation” by the GP-setting itself. Firstly, policy planners may focus on preparing tools in the assessment of the quality and disseminate to the GPs to apply within the settings. This must be promoted as a quality improvement process rather than a fault-finding exercise. Secondly, measures must be taken in enabling the GPs in raising their quality-of-service delivery. Several measures which could be used include dissemination of latest evidence and preparation of GP-related clinical guidelines. Dissemination of evidence could be coupled with new technological advances like email. Other customized possibilities like offline-web-based workshops must be explored. Given the fact that most GPs use updated communication strategies like smart-phones, a relatively large proportion could be covered by these mechanisms.
However, it is well known that overcrowding is commonly found in secondary and tertiary care institutions. Clients are bypassing the other government institutions and reaching these. The above facts give rise to several implications in relation to UHCs when access as well as quality of care are concerned. Firstly, even though accessibility is there, Sri Lankan health clients seem to be underutilizing the lower level of government institutions.
The reason for this must be sought. It may be related to a perceived deficiency of the quality of care offered by these institutions. However due to the overcrowding at the specialized level hospitals, the quality is potentially compromised in return. If reasons are explored and the utilization of the lower level of healthcare institutions can be increased, it would help in improving healthcare access as well as help in raising the quality-of-service delivery in the specialized institutions.
The present study had several limitations. In measuring the access to care, only the geographical access was assessed. However, within the scope of this study, measuring the geographical access was sufficient. Furthermore, in describing the access by type of the healthcare institution, all private hospitals were categorized into a single group. This was due to the fact that a reliable “level of care” classification was not available for private institutions. Getting these into a single group would not have affected the internal validity but has some implications on the generalizability. Even though the primary level institutions in workplace settings were within the exclusion criteria, if those were included, additional information would have been acquired.