With the rapid development of social informatization, digitalization and intelligence, all walks of life have put forward higher requirements for employees, at the same time, information overload, technological change brought about by AI, economic recession and other reasons have caused a high level of pressure and anxiety among employees, making them often encounter various setbacks in the process of work, resulting in frustration of competence. The research shows that the frustration of employees' competence needs has become a common social psychological phenomenon, and has gradually attracted the attention of researchers. Competence need is considered a basic, innate psychological need of the individual, and competence frustration refers to the individual's perceived lack of competence and feelings of some kind of failure in the task or work, etc. (Bartholomew et al., 2014). Research has shown that job stress, emotional exhaustion, negative feedback, and demanding management are all important triggers for competence need frustration (Deci et al., 2017; Vansteenkiste et al., 2020; Trepanier et al., 2016). The creation and spread of competence need frustration can have numerous negative consequences for individuals and organizations. For individuals, competence need frustration can lead to negative emotions (Bartholomew et al., 2014; Gunnell et al., 2013; Unanue et al., 2017), depressive symptom (Van den Broeck et al., 2014), unhealthy state (Chen et al., 2015) and unhappiness (Gillet et al., 2012) et al. For organizations, competence frustration reduces individuals' autonomous motivation and will to fight, thereby negatively affecting the innovation ability and organizational performance.
Fire rescue personnel as a typical high-load, high-pressure, high-risk occupation, due to the particularity of firefighting and rescue work, i.e., exposing to extreme working environments, high-intensity workload pressure, and potential life risks are easy to have adverse effects on physical and mental health, leading to anxiety stemming from feelings of inadequacy in meeting job demands. Competence frustration induced health problems have become a significant factor in the combat effectiveness of the fire brigades. (Ma Chunpeng et al., 2007). Therefore, this study chose fire rescue personnel as the research object, it is necessary to study intervention methods and explore effective strategies to eliminate the competence need frustration.
1.1 Measurement of Competence Need Frustration
The established research has primarily used scales to assess the measurement of competence need frustration. For example, Bartholomew et al. (2014) developed a basic psychological frustration scale for American athletes, consisting of three main dimensions: autonomy need frustration, competence need frustration, and belonging need frustration; Chen, C et al. (2015) developed the Basic Psychological Needs Satisfaction and Basic Psychological Frustration Scales in the Work Field for corporate employees;Chen, L et al. (2020) developed the Basic Psychological Frustration Scale for Teachers based on the Chinese educational context, and all the above scales have been confirmed to have good reliability and validity. However, as an intrinsic psychological response, traditional measures (e.g., questionnaires or free-choice methods) have shortcomings such as reliance on retrospectives, subjective biases, and large errors. With the rapid development of cognitive neuroscience, brain science and other technologies, we can now use cognitive neuroscience techniques to monitor the cognitive processing activities of the brain in real time(Liu Siqi, Mai Xiaoqin, 2021), revealing the “black box” of the neural level of mental activity to provide a more accurate and objective measurement of the level of individual's frustration of the need for competence. At present, no scholars at home and abroad have proposed specific EEG indicators for the psychological condition of competence frustration.
Frontal Alpha Asymmetry (FAA) refers to the difference between left and right brain alpha wave activity in the frontal regions of the brain during EEG recordings. After decades of developmental research, frontal alpha asymmetry (FAA) has been recognized as a biomarker of depression and anxiety and has been evaluated in many studies(Gao Min et al, 2021). Liu Zhaoxia et al. (2022) compared the differences in FAA between patients with depression and healthy control subjects and found that the right frontal lobe of depressed patients had a stronger intensity of activity than that of the left frontal lobe, and their frontal asymmetry showed a pattern opposite to that of healthy individuals. This opposite pattern is believed to be one of the potential neurophysiological hallmarks of patients with depression. Meanwhile, FAA has also been used as an indicator to measure anxiety (Feldmann et al., 2018), subjective well-being (Wutzl et al., 2023), negative emotions (Barros et al., 2022), and negative self-perception (Millis et al., 2022), and corresponding research has been conducted. Considering that individuals suffering from competence need frustration often experience negative emotions such as depression, anxiety, and outward manifestations of depression, this paper attempts to use FAA as an electroencephalographic indicator for measuring competence need frustration. Some studies have also showed that changing the frontal alpha wave asymmetry index through neurofeedback methods can improve depressive symptoms, which is highly important for the diagnosis and treatment of depression (Mennella et al., 2017; Zotev et al., 2020). This finding also suggested that FAA indicators can be used not only to assess the level of competence need frustration, but also to assess the intervention effect of competence need frustration. Based on the above research, this paper chooses frontal alpha asymmetry as an EEG indicator to measure the level of competence need frustration and to judge the effect of a high or low level of competence need frustration.
1.2 Interventions for Competence Needs Thwarting
Currently, the research on competence need frustration focuses on two aspects: first, it is committed to accurately measuring the level of competence need frustration, and has developed the Competence Need Frustration Scale, which has been modified according to the actual situation; second, it aims to explore the antecedent and consequent variables of competence need frustration. Few scholars have examined intervention measures after individuals suffer from competence need frustration; therefore, the research on competence need frustration lacks a final link. This study explored the intervention strategies for competence need frustration in terms of both organizational-level factors (developmental feedback) and individual-level factors (empathy-focused therapy).
Developmental feedback refers to the directional provision of useful or valuable information that enables people to learn, develop and improve in their work (Zhou, 2003). Developmental feedback emphasizes concerns and expectations for employees' future career development, enhances employees' beliefs, and improves individuals' psychological resilience and recovery (Yao Yanhong et al., 2014). At the same time, developmental feedback can help employees feel encouraged and supported, and believe that they are respected and cared for, which is conducive to promoting the quality of interpersonal relationships and enhancing psychological resilience (Meng Yishuang et al.,2024; Yin Jing, Zheng Xingshan,2011). Developmental feedback, can stimulate employees to generate intrinsic motivation such as self-innovation expectations (Song Meng, Wang Zhen,2015) and innovation capabilities (Su Weilin, Lin Xinqi, 2018), increase their work dedication (Eva et al.,2019), and promote the quality of interpersonal interactions (Sommer &Kulkarni, 2012), which in turn effectively reduces employees' emotional exhaustion (Yaru Liao, Guobin Wu, 2020). On the other hand, developmental feedback as a kind of positive informational feedback, can promote employees' work skill improvement and competence, thereby increasing theirs satisfaction and sense of accomplishment (Fangyuan Li et al., 2022). Both of these aspects have a significant effect on the individual's level of competence need frustration.
Compassion-focused therapy (CFT) trains individuals to feel compassion by empathizing with their own past and current feelings toward people or events, and to focus external sympathy on themselves from different perspectives. This training method can effectively increase self-compassion while reducing negative emotions such as depression, anxiety, and shame (Gilbert &Procter, 2006). Scholars at home and abroad have utilized the technique of empathy-focused therapy to treat a variety of psychological problems. Studies have shown that empathy-focused therapy has a good effect in reducing a series of psychological problems and symptoms such as depression, anxiety, shame, and self-criticism in patients with post-traumatic stress disorder and eating disorders. For example, Bowyer (2014) et al. conducted compassion-focused therapy intervention on 32 adolescents who had experienced early interpersonal trauma and found that their depression, shame, and self-harm levels were significantly reduced. Kari Anne et al. (2019) conducted a randomly- controlled trial on 144 subjects who had experienced early trauma and found that compassion-focused therapy can significantly reduce subjects' post-traumatic related symptoms and improve their life satisfaction. Compassion-focused therapy is a relatively novel form of psychotherapy, and in recent years, an increasing number of scholars have begun to pay attention to compassion-focused therapy and conduct experimental studies on a variety of populations, proving the feasibility, acceptability, and efficacy of compassion-focused therapy in alleviating the symptoms associated with a range of problems and conditions such as depression, anxiety, shame, and self-criticism (Sommers et al., 2018).
Based on this, this paper selected the frontal alpha asymmetry EEG index to measure the level of competence need frustration, and designed Experiment 1: to verify the effect of frontal alpha asymmetry as a judgment of the level of competence need frustration. Design of Experiment 2: to verify the effects and differences of the two intervention measures of developmental feedback and empathy-focused therapy on competence need frustration and explain their neural mechanisms. This study proposes to address two problems: the first is to investigate the experimental EEG measure of competence need frustration in fire and rescue personnel; the second is to investigate effective interventions for fire rescue personnel after they have suffered from competence need frustration.
1.3 Theory construction
Scholars are increasingly concerned about the phenomenon of individuals suffering from competence need frustration. They have carried out preliminary discussions on the measurement, causes and negative outcomes of competence need frustration and have achieved a series of results, but there are still some deficiencies in the related research. First, as a psychological feeling or emotion, competence frustration is mainly measured by free-choice and self-report methods, which have certain deviations. With cognitive neuroscience technology, real-time monitoring of cognitive processing activities in the brain can be realized so that the level of competence frustration suffered by individuals can be measured accurately and objectively. Second, the research subjects of scholars on competence frustration are mainly teenagers, athletes and corporate employees, and few people in other industries are involved. This study attempted to use firefighters and rescue personnel as the research subjects. Third, the existing studies mainly focus on the antecedents and consequences of competence need frustration and rarely explore the intervention strategies for individuals who suffer from competence need frustration. This study attempts to select firefighters and rescue personnel as the research subjects from the perspective of cognitive neuroscience, measure the level of competence need frustration using EEG technology, and guide firefighters and rescue personnel to eliminate the intervention strategies of competence need frustration to maintain and improve their competence. Based on this, the theoretical construction of the study is shown in Fig. 1.