Planning and Budgeting
i) Hospital planning and budgeting
The budgeting and planning process and templates for public hospitals varied across the counties. The hospital management teams (HMT), which is a committee that is comprised of the heads of hospital departments, in four of the five study counties (county A, B, C, and E) prepared annual budgets and annual work plans and submitted them to the county department of health. The county departments of health compiled all budgets and plans and integrated them into county plans. However, in one of the counties (county D), hospitals did not prepare budgets and plans, and instead were required to nominate a HMT member to join the county department of health team to directly contribute to the development of an integrated county health department budget and plan. This meant that for this county, public hospitals did not have budgets and plans.
“Without budgeting you cannot plan properly. And achieving your goals becomes a problem because of the challenges.” Hospital Accountant, public hospital 2, County D
Further, hospitals in four (county A, B, D, E) of the five study counties did not have visibility of the final budgets allocated to them in the county integrated budgets and felt that the budgets prepared at the hospital were “wishlists” that did not get implemented in practices. This lack of transparency and credibility of the hospital budgeting process made it difficult for them to plan.
“You cannot budget without an allocation. You must be allowed to access and have visibility of the funds allocated to you to enable you to plan properly.” Hospital Accountant, public hospital 2, County D
"We are not privy to how much budget has been allocated to this hospital. I don’t know if they [county department of health] have health specific budgets or they only have one budget for the entire county health department. This detail is not available.” Medical Superintendent, public hospital 1, County A
However, hospitals in county C received communication and were therefore aware of the budgets allocated to them in the county health departments integrated budgets. This facilitated planning by county C. Hospitals in County C, would present their budgets to a committee that sits in the office of the Chief Officer to present and defend their budgets on a quarterly basis.
ii) Health Centres Planning and Budgeting
Unlike hospitals, the budgeting and planning process for health centers in all the 5 study counties was standardized. Like hospitals, health centers developed annual budgets and plans and submitted them to county departments of health, who integrated them into county department of health budget and plan. However, unlike hospitals, county departments of health communicated back to health centers the financial allocated budgets and, hence, health centers in all 5 study counties had visibility of their final allocated budgets. Budgets at health centres were restricted to allocations from the conditional grants received from donors.
Sources of Funds
i) Hospital source of funds
Table 4 outlines the sources of monetary resources for all health facilities in the study counties. In four of the five study counties (A, B, D, E), hospitals received monetary resources from two main sources, namely user fee collections and reimbursements from NHIF schemes. Hospitals in three of the study counties (A, E, and D) relied heavily on out of pocket payments by patients as a source of financing; user fee collections contributed 78%, 60% and 33% of hospital cash resources respectively. Public hospitals in the remaining two counties (B and C) had minimal or no reliance on user fees and instead relied on prepaid financing mechanisms. Specifically, hospitals in county C, which operated a county Universal Health Coverage (UHC) scheme, received most of their cash resources from reimbursements from the county UHC scheme, while hospitals in county B relied on NHIF reimbursements.
Table 4
Sources of cash revenues for hospitals and health centres financial year 2017/2018 (KES)
|
County A
|
County B
|
County C
|
County D
|
County E
|
Hospital revenue sources
|
User fees collection
|
21,424,561
(78%)
|
-
|
2,437,030
(3%)
|
5,799,125
(33%)
|
17,156,381
(60%)
|
NHIF payments
|
5,955,333
(22%)
|
3,444,586
(100%)
|
2,684,410
(4%)
|
11,717,185
(67%)
|
11,636,383
(40%)
|
County financial grants
|
-
|
-
|
4,800,000
(7%)
|
-
|
-
|
County health care scheme- reimbursement
|
-
|
-
|
63,216,980
(86%)
|
-
|
-
|
Health Centres revenue sources
|
User fees collection
|
1,156,610
(15%)
|
-
|
-
|
-
|
-
|
User fees reimbursement
|
-
|
-
|
-
|
-
|
-
|
NHIF payments
|
843,709
(11%)
|
-
|
-
|
524,000
(68%)
|
-
|
County financial grants
|
-
|
24,000
(4%)
|
125,000
(28%)
|
-
|
-
|
DANIDA
|
2,148,882
(27%)
|
235,332
(35%)
|
322,425
(72%)
|
250,000
(32%)
|
280,000
(100%)
|
Financial donor support
|
3,705,500
(47%)
|
408,000
(61%)
|
-
|
-
|
-
|
ii)Health centres source of funds
On paper, public health centres received monetary resources from: 1) conditional grants for user fees reimbursement from the national government 2) operations and management fund supported by a donor (DANIDA), 3) other donor funds, 4) budget allocation from the county (financial grants only in county C), and 5) NHIF reimbursements. In practice, none of the counties received the user fee reimbursement conditional grant from the national government for the financial year 2017/18. They all received funds from the DANIDA program, making them particularly reliant on donor financing. Further, health centers in county A collected user fees, which is contrary to the existing government policy of user removal in primary healthcare facilities. NHIF payments flowed to health centers in only two of the five counties (A and D).
Hospitals and health centres experienced delayed and unpredictable funds disbursements.
Funds disbursements to hospitals and health centers from the NHIF was characterized by delays, and unpredictability in terms of amount. The health facilities reported discrepancies between the value of approved claims and the payments received by health facilities for instance, the Linda Mama free maternity scheme (Fig. 2).
"They [NHIF] don’t pay regularly, and the amounts are not predictable. Currently they [NHIF] owe us a lot of money. They [NHIF] decide what they want to pay us and this decision seems not to be based on how much they owe us." - Hospital Accountant, public hospital 1, County E
“We can see the claims that have been submitted, what claims have been processed, and how many have been paid on the NHIF system. However, our experience is that what is reflected on the system is not the same as the money that is transferred to our hospital account. There is a need for reconciliation between the system and the account." Hospital Accountant, public hospital 1, County A
Similarly, disbursements under the DANIDA program and the user fee reimbursement fund were unpredictable and irregular. This resulted from delayed fund disbursements from the national government.
"The DANIDA funds are supposed to be disbursed to us quarterly, similar to the user fee forgone reimbursement. We expect this disbursement between January. It is now April and we still haven’t received it." Facility In-charge, public health centre 1, County A
" Disbursements are supposed to be quarterly but, for instance this year we have only received two disbursements. In the previous year we only received funds disbursement for one quarter. It is very unpredictable." Facility In-charge, public health centre 1, County B
Funding Flows
i) Hospital flow of funds
The flow of funds varied across counties. In one of the study counties (county C), public hospitals retained all cash revenues received in their hospital bank account and hence had access to all their cash revenues (Fig. 3).
However, in four of the study counties (county A, B,D, and E), the hospitals were required to send all funds to the central county revenue fund (CRF), or the funds received in the hospital bank account were immediately redirected to the CRF (Fig. 3). This meant that hospitals in these counties did not have access to cash revenues. Hospitals in one of these counties (county E) retained some of their cash revenues (from NHIF reimbursements) in their hospital bank accounts and hence had access to some but not all their cash resources.
"NHIF reimburses funds to health facilities, then facilities send these funds to the County Revenue Fund. The county does not send back the money to the facilities. Instead, the county pays directly for health facility expenses." County Accountant, County D
Hospital bank accounts in these four counties were used only as a transfer mechanism.
"The NHIF asked us [the hospital] to open an account, but we don't do anything with that account. We just transfer back the money to the county revenue fund. We don't use it. It is only there to receive the funds from the NHIF and to transfer it to the county revenue account." Hospital Accountant, public hospital 2, County D
The lack of financial autonomy was attributed to the PFM act (2012) that required that all county revenues are remitted to a central account, the CRF. However, it appears that counties had varying interpretations of the PFM act, with county C allowing hospitals to retain financial autonomy without contravening the PFM act.
“All these monies including donations and conditional grants have to pass through the county revenue fund. It is a legal requirement under public finance management act." Seconded County Accountant, County A
“Our hospital collects and retains the money they have collected 100%. But the UHC monies come through the county revenue fund account which we transfer to them. The health centres and dispensaries are given money from the county revenue fund account because they do not collect revenue, apart from Linda Mama. For the rest of the resources, we wire money from the county revenue fund account.” County Health Administrator, County C
The lack of financial and procurement autonomy had various implications. First, hospitals experienced procurement delays because procurement requests had to be sent to the county health departments which carried out procurement on behalf of hospitals. This affected service delivery.
“The procurement process is now very lengthy. Procurement requests go to the county department of health, then to the county treasury. This can take one month, two months, three months and it delays a lot of things.” Medical Superintendent, public hospital 1, County B
“Every time there is a stock out of a certain commodity. We are operating at bare minimum. There are very essential things that are missing. " Hospital Accountant, public hospital 1, County A
Second, health facilities had reduced motivation to follow-up on unpaid NHIF claims, which was also due to the time-consuming nature of the process. To address the problems with autonomy, some counties developed county level laws that provided for ringfenced funds for hospitals that allowed hospitals to use funds at source. Of the study counties, 3 out of the 5 counties had developed such a law, 1 county is in the process of developing a law, and 1 county had no law.
ii) Health centre flow of funds
The flow of funds for health centres was standard in all counties (Fig. 3). Conditional grants, and donor funds (DANIDA and other donors) were directly deposited into the county revenue fund (CRF) and then into the health centre accounts through a special purpose account (SPA) of the county department of health. The use of the SPA facilitated the flow of funds directly to health centers, in contrast to hospitals which did not retain funds in their accounts. NHIF reimbursement and off budget donor support was directly deposited into the facility bank account.
The user fees amount reimbursed was based on the health centres workload documents in monthly reports. These were submitted to the county as supporting documents. Health centres were aware of the amounts to be reimbursed.
"The reimbursement is based on facility workload. Our [facility] workload has kept going up, so the monies are increasing with every reimbursement." Facility In-charge, public health centre 1, County C
"The amount received is based on the workload. A facility gets funds based on these services that have been offered." Facility In-charge, public health centre 1, County A
The NHIF reimbursement process was lengthy and time consuming
Health facilities submitted online NHIF claims and tracked them through the NHIF e-claim system. The reimbursements were made in lump sum through bank transfers. However, tracking the reimbursed amounts and rejected claims was a time-consuming and lengthy process, and was complicated by reverting to manual reports.
" From the reimbursements you cannot tell the difference between the amount for NHIF scheme or Linda Mama scheme. You then must reconcile the claims made against the total amount received. Even after the reconciliation, you might find for example two out of five claims did not meet the threshold for reimbursement." County Accountant, County A
"With the E-claim system we can track claim amounts, but we cannot do so with the manual system. We can’t tell whether claims were rejected, or approved, or returned to us. " Hospital Accountant, public hospital 2, County D
Health Facility Expenditure
Health facility expenditure was incurred at both health facility and county levels (Table 5). Staff salaries for county employees and contractual staff were paid by the county for both health centres and hospitals. These accounted for 80%-90% of the health facility expenditures (Fig. 4).
Additionally, operation costs, supplies and commodities expenses were paid for at county level for hospitals with no access to funds.
Table 5
Summary of health facility expenditure items
|
County A
|
County B
|
County C
|
County D
|
County E
|
County level expenditure
|
Hospitals
all expenditure
Health centre Salaries, drugs and non-pharmaceuticals, utilities, transport (sometimes)
|
Hospitals & health centre Salaries, drugs & non-pharmaceutical, supplies-general
|
Hospitals & health centre Salaries, equipment purchase, drugs & non-pharmaceutical, maintenance buildings
|
Hospitals
all expenditure (except casual labour wages)
Health centre Salaries, utilities, supplies- general, drugs & non-pharmaceuticals
|
Hospitals & health centre Salaries, utilities, supplies- general, drugs & non-pharmaceuticals
|
Facility level expenditure
|
Hospitals
no expenditure
Health center Supplies- general, casual wages, other costs, communication costs, administrative, cleaning & security, transport, other costs
|
Hospitals & health centers Operations & maintenance, casual labour wages
|
Hospitals Utilities supplies (general), casual wages, administrative, communication, transport, other costs
Health centre Supplies-general, casual wages, administrative, communication, transport, other costs
|
Hospitals
casual labour wages
Health centre casual wages, maintenance, food, facility developments
|
Hospitals & health centre Casual labour wages, operations & maintenance
|
Drugs (3.5%- 4.6%) and supplies (2.5%- 6.9%) were the next significant health facility expenditure items. The main source of drugs and supplies was Kenya Medical Supplies Agency (KEMSA). However, in counties with unsettled bills, Mission for Essential Drugs and Supplies (MEDS) was the main supplier and supplemented by local contracted suppliers within the county. On average 70% of drugs and supplies are from KEMSA, and 20% and 10% from MEDS and local suppliers. However, in some facilities KEMSA was the sole supplier.