The level of abusive care in this study was 47.1% (95% CI 42.1–52.6). This finding is similar to a systemic review done on the mistreatment of women during childbirth in health facilities globally(12). The finding of this study is lower than the study done in Addis Ababa which might be due to the study was implemented from the health care providers unlike this study(13).
Among the study participants, about 97.4% of women were suffered from at least one physically abuse(physical force or abrasive behaviour, not treated according to her culture, abandoning of body movement during labour, denied to drink and to eat food during labour, didn't get pain relief activity and unnecessary separation between child and mother) which is higher than research conducted in Addis Ababa with a prevalence of physical abuse 2.3% (14) and 35.7% in Kenya (15). This difference may result from socio-demographic variations among study participants.
Another study conducted in six countries of Africa (Ethiopia, Kenya, Zanzibar, Rwanda, Madagascar, and Tanzania) through observation technique to assess abusive maternity care; the observer report applying episiotomy for all prime-gravida women were a routine practice in Ethiopia health facility which harm women's physically but this is not a common problem in the current study (16).
Regarding non-consented care, 98.6% have received a minimum of one no consented care this is supported by other researchers (12, 17, 18). This figure is much greater than the study conducted in Tanzania (19). From the components 41.3% of women were denied position preference during childbirth, this figure is much higher than a study conducted in Addis Ababa with a proportion of 29%(20). The variation might be the current study apply exit interview the latter one conducted through direct observation; collecting data by direct observation gives more reliable data.
From all study participants 96.6%, 99%, 98.7%, 99.4% of women receive non-confidential, discriminated, and abandonment care respectively. This is also mentioned in other studies conducted elsewhere (15, 18, 20–23). Confidentiality is mandatory and if it is not corrected early, it leads to a crisis in health care delivery.
From the total participants, only 18% of women were encouraged to practice cultural activities like (praying, reading spiritual books and holly picture), which shows there is a restriction on women to express their feelings in the health institution this may result in spiritual stress, loneliness and complicate the outcome of labour. This is strongly evidenced by the obstetric care navigation approach: disrespectful care was highly experienced when cultural and contextual differences between indigenous patients and non-indigenous providers present(24).
The overall prevalence of detained care during childbirth in hospitals was 4.5%, this is lower than a study conducted in Nigeria (15), In other study conducted in Addis Ababa reported that women's are free of detention care(18). This is due to the declaration of giving payment free service in the maternity ward by the Ethiopian government health policy.
Women who attend their childbirth at general hospitals decrease the occurrence of abusive maternal care as compared to a primary hospital which may be due to the standard difference among hospitals and the number of health professionals with many speciality may available in the general hospitals than primary hospitals.
Women who had no ANC follow up previously increase the occurrence of abusive maternal care as compared to those who had previous ANC follow-ups. Mothers who have ANC follow up may develop friendly relationship with the health care providers which make their delivery time easy and respectful.
Women attended her delivery by one or two health care providers decreases the likelihood of abusive maternal care as compared to a woman attended by more than three health care providers. The possible reason may be as the number of birth attendants increases the client's privacy, information, confidentiality will have no guarantee, and this increases the occurrence of abusive maternal care during childbirth.
Social desirability bias is one of the limitations of this study since women may report more acceptable response. The questionnaire also does not address misleading medical procedures (aseptic technique, medical error, maleficence). This study did not establish cause and effect relationship between independent and outcome variable due to the limitation of cross-sectional study design.