Participant Characteristics
From September 2019 to December 2019, 13 interviews were conducted with KT (n=8) and HTR experts (n=5). Of the eight KT experts, three considered themselves as applied experts in KT, one as a theoretical expert in KT, and four as both applied and theoretical experts in KT. Of the five HTR experts, two considered themselves as applied experts in HTR and three as both applied and theoretical experts in HTR. Only one KT expert considered themselves as an applied expert in both KT and HTR. Whereas two HTR experts considered themselves as applied experts in both KT and HTR. Participant characteristics are presented in Table 1.
Characteristics of a KT Theory, Model or Framework
Within the characteristics of a KT TMF, three themes emerged that illustrated the traits that a KT TMF should ideally contain to be best suited for use in HTR: principles that were foundational for HTR, levers of change, and steps for knowledge to action. Within each theme, sub-themes were identified (Figure 1).
Theme 1: Principles that were Foundational for HTR
One key theme that emerged was principles of KT TMFs that were foundational for HTR. Four principles were identified within this theme: evidence-based, high usability, patient-centered, and the ability to apply the TMF to the context levels (micro, meso, macro).
Principle 1: Evidence-based
Participants reported that the KT TMF needed to be founded on evidence-based medicine. This entailed the qualities of face validity, transferability, generalizability and transparency. Face validity was characterized as the KT TMF was recognizable and familiar by users. The KT TMF also ‘made sense’ and could be applied in their particular setting. Transferability to other settings meant that the KT TMF could be applied to different settings and was also generalizable. Lastly, information on how the KT TMF was developed, where it has been used, guidance, tools, and instructions on the KT TMF that were available for the user reflected transparency. This was illustrated in the following excerpt:
“And then, for those who are interested, there should be transparency. All the details about the model and everything should be available.”[013]
There were some participants that felt that the guidance tools should not be too onerous to use and should be intuitive.
Principle 2: High Usability
Participants talked about the need for the KT TMF to be applied and useful. The KT TMF should not be too ‘high level’ or ‘ivory tower’. They focussed on the need for the KT TMF to be simple, practical, and have the ability to be adapted to the particular context in which the change is occurring in. This was reflected by the following expert:
“In the context of theories it probably means that theories are more pragmatic if they short, fewer factors and if they're easier to understand, meaning that more people can understand them, independent of their disciplinary backgrounds.”[010]
Some participants noted that it may be difficult to adapt a KT TMF if it is too simple to begin with, such as the PDSA cycle. In addition, participants indicated that if it takes too much time to select a KT TMF and align it with a project, they may just select one that is easy or one they are most familiar with.
Principle 3: Patient-centered
Participants reported that a KT TMF needed to have the ability to garner the active engagement of patients affected by the HTR process. This would also enable patients to provide ideas and strategies on how to decrease or remove a technology. Moreover, it was important not only to have patient input on the HTR process, but that patients needed to be part of the interaction and discussion during the entire reassessment process. This was exemplified by the following excerpt:
“We wanted to be patient-centered and so our focus was on identifying potential implementation strategies to de-implement low value care and we wanted to get patients direct input about what they thought would be a good approach for doing that. And then in a second session we invited patients and providers to work together to come up with more specific ideas. Basically, I mean we would call them the implementation strategies to de-implement specific services.”[005]
Principle 4: Context Levels
Participants conveyed that a KT TMF needed to have the ability to be applied at the micro (clinical or individual level), meso (organizational such as the hospital or regional level), and macro levels (system levels such as the provincial, state or national levels). At each context level, there may be different determinants that should be considered. The notion of ‘spread’ was described by participants as important to the application of a KT TMF so that, once a reassessment is conducted at the micro level, there is ability to further spread the message and implement the findings at the meso and macro levels. Some participants felt that there could be a KT TMF that can be used for all levels (micro, meso, macro). This was illustrated by the following excerpt:
“But in terms of having an impact on the levels, one could envision either the same theory or framework being used in each of those three levels. So, for a blood transfusion, one could think a little bit about a framework that then thinks about the individual patient versus at a hospital level versus, let's say, a health system level. Right? Maybe it's the same framework that is applied at each of those levels, recognizing that, for example, the determinants, right, may be different at those three levels and could be completely different.” [019]
However, some participants thought it may be challenging to have a KT TMF that can be applied to all context levels as noted by this expert:
“I think it’s really tricky for a theory or model to be applicable on all these levels because the requirement for changing things is so difficult on the micro level compared to the macro level. I believe we need different tools, different models to work on the different context levels.” [009]
Theme 2: Levers of Change
Another key theme that emerged was levers of change that would facilitate change to occur. Three types of levers of change were identified: positive, neutral and negative (Figure 1).
Positive Levers of Change
Participants noted that within a KT TMF, positive levers of change that allowed the facilitation of HTR outputs were vital as they enabled change to happen. Training and education about the technology being decreased or de-adopted, the process of HTR, and guidance on the KT TMF that was being applied were all important considerations. Participants stated that a step-by-step way to make change happen that is self-guided would be useful. However, a ‘cookbook’ approach was not warranted, as flexibility within the KT TMF would be beneficial. Participants described using patient safety as an impetus for change to happen and providing the engagement required. Stakeholders and decision makers also needed to understand the relevance and benefits of the change. The use of both quantitative and qualitative methods to measure change was important. Lastly, alternatives to the technology being removed needed to be clearly communicated. This was exemplified by the following excerpt:
“In particular, in relation to de-adoption, like I mentioned earlier, the alternatives are really important. So how we quantify or evidence the alternative options available is really important for the messaging, but also for actually putting this into practice. And whether you know that’s physiotherapy or self-management or what, I think it really needs to be formally addressed. And then alternatives, as in when the resources are released, what does that mean, how do we quantify. And I think this is kind of in the messaging area, but if you’re saying we’ll release a 100 000 pounds for if we don’t do knee arthroscopy, people feel like that that’s been taken away from them rather than reduced all this harm…So you want to have a way of quantifying in a positive way, oh we’ve released 100 000 pounds and we’re reinvesting it in something else. [018]
Neutral Levers of Change
Participants talked about levers of change to be included in a KT TMF that were neither positive nor negative, but could also be considered to influence change for the implementation of HTR outputs. One was the use of policy or accreditation standards that compelled providers to ‘not do something’. Participants also stated to focus on a few underlying factors that could be ascertained by speaking with the stakeholders involved. These included: contextual factors (the setting in which the change is occurring), cultural factors (leadership, organizational culture, past experience with change), psychological factors (routines and habits), and technology-related factors (cost, methods used to decrease, setting, and type of indications).
Negative Levers of Change
Participants noted that within a KT TMF, elements may hinder the change to occur within a reassessment process. These negative levers of change include documentation of unwarranted variation and practice variation on different units, hospitals and between providers. This practice variation could hinder change. Subsequently, agreement on what the practice should be and convincing practitioners to change their practice would be necessary. Another was addressing the unintended consequences (positive and negative) of removing or decreasing a technology, which may impact or influence something else such as additional costs or other resources.
Participants discussed the nature of relationships between providers, the team or unit. For instance, when decreasing technology or removing technology, there may be a dynamic amongst providers, where some may want to continue to use the technology and others may not. This dynamic may drive the overuse of a particular technology by some providers, and if so, the intervention needs to target this dynamic. In addition, the notion of a power deferential between the provider, patient, and caregiver also needs to be understood. Acknowledging this power deferential and addressing it to ensure that the technology is not just being removed or decreased without engagement, and addressing patient concerns regarding technology replacement is required. Finally, understanding resistance and its causes was another lever of change. Making the case for why the technology needs to be de-adopted or decreased was imperative to address resistance. This was exemplified by the following excerpt:
“So, I think any KT theory, framework, or model needs to have within it a lens of trying to deal with confrontation or resistance from certain stakeholders, and possibly multiple stakeholders. I think that needs to be fundamental to any model.” [012]
Theme 3: Steps for Knowledge to Action
The third theme that emerged was that the KT TMF needed to provide steps of the knowledge to action process required for implementation of HTR outputs. There were five steps identified within this theme: i) build the case for HTR, ii) adapt research knowledge, iii) assess context, iv) select, implement and tailor interventions, and v) assess impact.
Step 1: Build the Case for HTR
This step involves prioritization of HTR to justify its requirement, as not all technologies will require a reassessment. Participants noted that criteria to prioritize reassessment such as geographic variation could be used and has been outlined in other studies (3, 37). They also added that this step focuses on identification and articulation of the problem through the synthesis of evidence on the technology and the evidence for why it should be reduced or removed. This was supported by the following excerpt:
“I mentioned the evidence is more straightforward than the actual knowledge translation, but it is kind of difficult to synthesize. And a big part of our work is sort of synthesizing the evidence in order to spread the message…But maybe something to be able to say these are the harm, benefits, strength of the evidence, evidence of variation, that kind of thing would be very helpful”. [018]
Experts also identified that buy-in from all the stakeholders impacted by the change, agreement on the problem, and engagement early on were all part of this step.
Step 2: Adapting Research Knowledge
This step ensures that evidence synthesis from the ‘build the case’ step is used to develop tools and products and is customized to the local context. Participants indicated that the products (whether they are guidelines, education materials, etc.) need to be tailored to the stakeholders that are part of the reassessment process, and different products and messaging may be required. As one participant stated:
“There are many different messages that different stakeholders would want to get for that. So, we'd have to ... like all good KT ... recognize that we need different knowledge products for them. It's not about hiding things from anybody, but different people will have different interests. So, for example, let's say we're trying to decrease medical imaging. The radiologist ... There'd be something about patient safety in there. There'd be something about what the cost savings would go to. There'd may be something about ... You've got a backlog right now. We think we can clear this backlog with it. Things that, for them, would make sense. [013]
Step 3: Assess Context
This step involves evaluation of the context where the change is occurring, and identifying the barriers and enablers (determinants) to knowledge use within that context. Participants indicated that it is important not to end up with a long list of barriers, but to select from the barriers and facilitators that will have the most influence on decrease use or de-adoption of the technology. This was noted by one participant:
“Factors that are important, and then you can also use it to map responses to figure out what are the barriers, the facilitators, so to use that.”[008]
Experts noted that barriers to the reduction or removal of a technology could include cost and resource factors, behaviour and motivation factors, resistance factors, economic factors, opportunity costs, assessment of risks and unintended consequences, and personal beliefs of stakeholders. Some participants noted that the determinants would not be different from implementation of something new, but more resources would be required for decrease use or de-adoption of a technology. The levers of change identified above could also assist with understanding of barriers or facilitators to knowledge use.
Step 4: Select, Implement and Tailor Interventions
Participants articulated that barriers and facilitators could be used to tailor interventions. The details of the intervention needed to be explicit, so others could reproduce or adopt the intervention as needed. This was articulated by one participant:
“So, more examples of the models in action, the concrete deliverables and activities associated with implementing the models. E.G. instead of just saying, "Consult the stakeholders," be clear. Did you have 15 meetings? Did you set up a committee with the public and patient representative? What did it look like? So, if I want to do the same thing, what might I do?” [013]
Experts stated that development of measures to ensure implementation success and measurement of individual performance of the provider, unit or organization through benchmarking were key.
Step 5: Assess Impact
In this step, participants suggested the ability to evaluate the impact of the intervention to decrease use or de-adopt a technology, and that this impact was operationalized within the context. Participants noted that sustainability of the intervention to ensure decrease use or de-adoption should be considered from the beginning of the KT TMF. As one participant stated:
“I think a lot of people are using these theories and frameworks within a research project and then once the, once that project finishes, there is nothing in place to keep it embedded or sustained.” [002]
Mapping Characteristics to KT TMFs
Seven KT TMFs that had receive ≥ 50% agreement (yes or partially yes) from an expert survey study (20) were mapped onto the characteristics (Table 2). CFIR had the most characteristics (11/12), missing only the ability to map to the micro, meso, and macro levels (21). This was followed by the KTA framework (22), the Quality Implementation Framework, (38) and the Healthcare Improvement Collaborative Model (39), which all had the same 10 of 12 characteristics (missing patient-centered approach and the ability to apply to the micro, meso, and macro levels). The Diffusion of Innovation (40), the co-KT framework (23), and PDSA cycle (24) had the next least number of characteristics, missing some combination of high usability, patient-centeredness, ability to apply to micro, meso, and macro levels, and levers of change.