The facilitators were predominantly female, non-White, and had a college degree or higher (Table 1). Three themes were identified relating to the acceptability of being a PConnect facilitator, and two themes were identified relating to the appropriateness of being a PConnect facilitator. Illustrative quotations are presented below. Supplemental Tables 1 – 5 in Additional file 4 include interview excerpts illustrating each theme with both the question from the interviewer and the response from the interviewee. Interviewer questions are included to provide greater context and indicate when aspects of the facilitation experience were discussed spontaneously as opposed to being discussed after specific prompting.
Acceptability Theme 1: Facilitators are teachers-students
While facilitators were expected to teach and learn given the design of PConnect, an emergent theme from the interviews was that facilitator learning was so prominent that it blurred the traditional line between teachers and students. This concept of simultaneous teaching and learning has been described by Paulo Freire as being a teacher-student [38]. Rather than facilitators, as teachers, disseminating knowledge to participants, as students, facilitators and participants alike were working together to learn and improve the health of their children and families.
“It wasn’t just like I was educating them. It was more like I was learning with them, but I was leading the group.” – Staff facilitator 17
“The first thing that comes to mind [about being a facilitator] would be the knowledge that I gained. I know I'm supposed to be transferring knowledge to the parents, but I gained a lot of knowledge during this program too in working with them and seeing their growth. It’s been great.” – Parent facilitator 13
Acceptability Theme 2: Relationships are valued avenues for the flow of information and emotional support
Facilitators enjoyed fostering relationships in PConnect. Parent facilitators in particular took pride in their ability to develop trust within the group, often by sharing their own experiences. These trusting relationships, in turn, translated to facilitators and participants alike sharing information and emotional support.
“It helps the other parents—comfortable enough that they feel like, ‘Oh, well, [they] went through it. [They’re] doing great. [They’re] able to move on and do things. How can I benefit from that and what [they] has to offer?’” – Parent facilitator 11
Staff members also valued the relationships they developed with participants, which facilitated the teaching and learning that occurred in PConnect.
“A lot of staff members aren't able to connect with parents the way that I was able to connect with parents. I think it's a great opportunity, especially for family advocates who are new to the program. I think it's great for them to dip their toes in the water and really make those connections and relationships.” – Staff facilitator 23
Acceptability Theme 3: Facilitators are driven by impact
The teaching, learning, and support that facilitators described, which were made possible by the relationships developed, ultimately had powerful impacts on PConnect participants. The sense of making a difference in the lives of PConnect participants was among the most prominent positive aspects of the facilitator experience.
“I like that I'm giving people the skills that they need to make their families healthier and also make their communities healthier, and it's focusing on empowering the parents. When you empower the parents, you're empowering the whole family, right?” – Parent facilitator 13
“It gives that feeling of you're doing something for the parent 'cause they're learning from each other and from what you—information that you're giving them. It's so important for the whole family 'cause they are—not only for them. They give to their families. They make a change in their families.” – Staff facilitator 1
While facilitators enjoyed having a positive effect on participants, they were frustrated at times by impediments to having an even bigger impact. Low attendance was the most common challenge.
“I think just getting more parents to become involved with the program [was the most challenging part of being a facilitator]. I understand, everybody’s busy with work and stuff like that. Taking two hours out of the day, that could help benefit you as a better parent and a stronger parent and as a better communicator. I think it’s just very—it’s something that a lot of people should consider. I think definitely just getting more people to wanna be involved in the program.” – Parent facilitator 11
“The [part I like] least? When they don't have a good attendance. It's usually been because of the way some people got jobs, or the kids were sick, or they were sick themselves. […] Sometimes we have things that we have talked about that day. It would be four [participants attending], and then we wanna continue on, and it's not the same because some of the key people were not there.” – Staff facilitator 1
Even though most of the discussion around PConnect recruitment and reach focused on the lack of participation as a setback, one facilitator commented on positive aspects of PConnect’s reach.
“I think we did a good job as a team, because it’s not easy. We connect each one with others and we respect the way that everybody approached every topic, and how we achieved the fact that they attended for the ten weeks.” – Staff facilitator 20
Appropriateness Theme 1: PConnect provided flexible structure
For the facilitator role to be appropriate, the PConnect program must provide sufficient structure for facilitators to know what to do and how to do it. Facilitators explained that this structure was provided through the PConnect facilitator training and the PConnect facilitator guide, which contains detailed lesson plans for all ten sessions.
“I think that the training gave us a lot of skills on what to do if things didn't go the way I've planned in the book because the book [PConnect facilitator guide] is pretty straightforward. […] Like I said, it's well thought out. It's pretty much everything is there for you in the facilitator guide.” – Parent facilitator 13
“Someone asked me if they give you training before and I said, ‘Yes, they prepare you for everything that you have to do here.’” – Staff facilitator 20
A drawback to providing facilitators with highly detailed lesson plans is that it results in a large quantity of materials, which some facilitators found to be overwhelming.
“In the beginning, I felt a little lost with all of the material that we were given. I wasn’t really sure how to navigate it and how to utilize it. It made sense once the program started.” – Staff facilitator 17
The PConnect training and materials overall provided a clear understanding of what to do in the ten sessions. When implementing those sessions, facilitators got support from their co-facilitator. Often, co-facilitators had complementary strengths such that when one was having difficulty, the other could help. Common ways that co-facilitators provided this help included support in preparing sessions, leading activities during sessions, and working with participants.
“For me too, it was nice to have someone that I could, I don't want to say rely on, but just someone I could bounce things off of and, I would ask [them] like, ‘What's the best way to say this?’ and [they] would help me out with that. That was useful.” – Staff facilitator 25
“I think [I was least prepared for] maybe some of the questions that some of the parents asked, but it was really great having [name of co-facilitator] there to help me.” – Parent facilitator 11
While the PConnect facilitator guide provided very detailed lesson plans for each session, the program was not so rigid as to discourage adaptations. Facilitators were specifically asked during the interviews about making changes to the PConnect lesson plans; they explained that they felt comfortable making changes as needed to better suit the needs of participants. Most often, the adaptations made were to the amount of time spent on each activity or to the way activities were completed (e.g., group discussion only rather than writing and discussion).
“Say the first activity went too long, and it was something really important that needed to be addressed […] Then the next activity, I would think, again, this is important, but that was important as well. I know this group of people. I know how I can explain this second activity without going through step by step.” – Staff facilitator 1
While most facilitators were able to adapt PConnect to participants’ needs, some groups required more adaptation than others. In one case, participants’ deeply held cultural beliefs conflicted with the core content of PConnect activities designed to build personal and political advocacy skills.
“Some of the later sessions I didn't particularly look forward to or think that they would be helpful for my parents because a lot of them are like advocacy-related or stuff like that. I guess it's like a cultural thing, but like [name of cultural group] people tend to not really bring their problems to the forefront […] When you mention like, ‘Oh, well, you can talk to this representative, you can bring this up to this person,’ they're very skeptical about things like that. They'll say like, ‘Well, that's not gonna do anything. Even if I say something, nothing's gonna change.’ That was a little hard.” – Staff facilitator 25
Appropriateness Theme 2: PConnect facilitation presented manageable challenges
During the interview, facilitators were asked to rate the demandingness of being a facilitator on a scale of 0 to 10. Answers ranged from 3.5 to 9 with an average of 6.3. Most facilitators said that the demands of PConnect had no impact on other areas of their personal or professional lives. Staff facilitators were typically able to balance PConnect with their other responsibilities, and many parent facilitators knew ahead of time that PConnect would not conflict with their schedules.
“Sometimes fitting it into my schedule would be somewhat of a challenge, but it wasn’t extremely challenging ‘cause it’s not that long of a period.” – Staff facilitator 17
“I actually already spoke with [program coordinator] about being a facilitator back in September, so I knew this was coming and I adjusted my schedule around it.” – Parent facilitator 13
For the few facilitators who did say PConnect affected other parts of their lives, it was mostly related to finding time to prepare for the sessions. One staff facilitator described needing to use some personal time to prepare for PConnect sessions, which typically took [them] 40 minutes each week.
“With my family, for example, if I was going to spend a certain amount of time talking to my son, playing, I spent this time reviewing material, because I had to prepare.” – Staff facilitator 20
One parent facilitator noted feeling “rushed” when managing PConnect with other parts of life, and had trouble finding time to prepare each week. The PConnect facilitator training focused on how to use the PConnect facilitator guide to prepare and lead each session, rather than on what is in the lesson plan for each session. This parent facilitator suggested spending more time in training reviewing the content of sessions instead.
“I didn’t have time to go through it, sit down and do it ahead of time, but for me, the time to go through it would’ve been during the training, not on a separate day.” – Staff facilitator 14
A second challenge for some facilitators was finding the right working dynamic with their co-facilitator. Pairs that did experience this issue typically found they were able to resolve it over the course of the first few sessions.
“Nine weeks in, everything is pretty much smooth sailing. In the beginning, it was very hard to get on the same page […] That problem is no longer there. We're good now, but it was a bumpy start, I would say, in the first two, two and a half weeks.” – Parent facilitator 13
“I think I did encounter some challenges with my co-facilitator, because I feel like in the beginning they wanted to answer everybody’s question […] We ended up being fine and […] overcoming that.” – Staff facilitator 17
For other pairs of co-facilitators, it was easy to work together from the beginning.
“My Head Start leader, we worked really well with each other.” – Parent facilitator 14
“Workin' with a parent is fantastic. [They] came prepared for every session. We would meet the same day as the session a couple hours before, and [they] would have notes written down, [they] would have asterisks and stars next to what [they] really wanted to talk about. [They’re] very passionate, which made me feel like what we were doin' was more valuable than I thought we were doing. [They] really enjoyed it so much.” – Staff facilitator 23
A final common challenge experienced was with language. The study area is very linguistically diverse, so it was not always possible to find facilitators who speak all the languages the parents speak. Even when one facilitator could translate for the other, language was a limitation.
“Another problem was that the—they [PConnect participants] were predominantly speaking in [language removed to protect confidentiality], and I am not a fluent [language removed to protect confidentiality] speaker. That was a problem in the beginning because I felt as though I couldn't lead as effectively as I wanted to because I don't have fluency in the language. I had to rely on my co-facilitators to translate.” – Parent facilitator 13
“It was hard because me myself, I am a native English speaker and I'm also—I'm a native [language removed to protect confidentiality] speaker as well, but I'm not super fluent. I'm more like conversational. When it came to discussing certain things that were more technical, I had a little harder time with that. Fortunately, my co-facilitator was there for that purpose and [they] helped me out with the translational stuff. […] I feel like I could have done this program much better if I had an English speaking group overall, but I think it went well for what it was and for my skill level in terms of the language.” – Staff facilitator 25